Etsy Reviews

Name: Etsy
Rating: 2.14

2.1 Rating 643 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE: Oklahoma business Oliver and Olivia Apparel / Jill Snow-Ford and Trent Ford. They are now using the name "Buffalo Shirt Company" on ETSY under false names. Jill Ford and Trent Ford previously owned Oliver and Olivia Apparel which they filed bankruptcy on March 17, 2021. I never leave bad reviews, but I'm coming here to warn every individual I know about a company I've been with for the last few years and the couple who "operate" it. On March 2nd at 9PM Jill sent her team of 35+ a text message to tell us we were all out of our jobs with no prior warning. We are now unsure if we'll get our final checks for the last 2+ weeks of work - her track record of blatant lies and deceit, and her mind-blowing financial oversights which caused the company's downfall precede this worry. Leading up to this, she's been fraudulently listing products on Etsy, Amazon and Jane that she knew we could not deliver on. If we even had inventory of the items in the listings, they were advertised for production times that were drastically shorter than what we were able to accommodate. A few days after she let the employees go; Jill Ford and Trent re-branded "Oliver and Olivia Apparel" on Jane to "Printed Tees Shirt Company." Jane has closed the shop but it is still visible to the public. I attached a link below. Real example: you see a Christmas stocking on Amazon that says "2-day shipping", when in reality you will not see the item for 90 days at least. Our shop then prints the shipping label without having the item ready, which makes it ineligible for a refund and allows her to blame mail carriers. It doesn't make sense, right? It is more than accidental bad book keeping, and more than a crazy "holiday rush". She's been doing intentionally deceitful business for a long, long time. This is just the surface of it. There is SO much more to this story, and I will invite others to share their experiences in comments. The thing that made all of this tolerable is the team I worked with - in case you're wondering why we all stuck around. At the time of operations closing, we were still catching up on pre-Christmas orders because she had refused to take the listings down in November, when we were desperately trying to tell her we were at production capacity for the Christmas season. Around the same time we were all watching her spend company money frivolously, having just closed on a million dollar estate for herself. I have watched this woman use her managers as scapegoats for her own poor decision making, throw an absolute fit like a child in front of her entire team to try and garner sympathy, and threaten to fire staff if they did not come in for overtime during Christmas weekend. She is not fit to run a business. TLDR: Several of us are in contact with the labor commission over fear of not receiving pay, and we're all struggling to find new jobs or file for unemployment (painstakingly). Hundreds, maybe thousands of customers will never receive items they paid for nor will they see refunds from O&O. Be sure to share so that both employees and customers alike can save their time from an untrustworthy company. Etsy would not allow me to paste my links. There is a news report that was done. You can google Oliver and Olivia bankruptcy and it should pop up. I also could now paste the link to Jane. If you search in google "Printed Tees Shirt Company on Jane" the first link should be the one. Here are some links: OLD ETSY SHOP (can only be viewed on a computer or laptop) https://www.etsy.com/shop/OliverandOliviaKids JANE SHOP (CLOSED) REBRANDED FROM OLIVER AND OLIVIA APPAREL TO PRINTED TEES SHIRT COMPANY https://jane.com/sellers/printed-tees-shirt-company NEWS REPORT https://kfor.com/news/in-your-corner/i-want-my-money-employees-fight-for-final-paychecks-after-boutique-shutters-shop/ REDDIT POST https://www.reddit.com/r/oklahoma/comments/m4ef9y/local_edmond_business_oliver_and_olivia_children/ NEW ETSY SHOP OWNED BY "CHAZ" & "LILLIAN" https://www.etsy.com/shop/BuffaloShirtCompany?ref=simple-shop-header-name&listing_id=998635541”

Helpful Report

Posted 4 years ago

“Etsy is an absolutely horrible company to run a business under and to buy from. They are not trust worthy, they are over priced and they treat their business owners like pieces of sh*t. I got an email, while i was in the process of creating my store and a single first product to sell that they closed my account without explanation. Here is what the email said: After a comprehensive review of your account, Etsy has determined it violates our Terms of Service or House Rules. As a result, Etsy has permanently closed your account. Please do not open any additional accounts for buying or selling, as they will be closed without notice. This decision is final and we will not respond to any further outreach about your account. This email constitutes our final communication on this matter. It was rude. Zero explanation at all, horrible PR for a new seller”

Helpful Report

Posted 4 years ago

“They treat their sellers horribly, have terrible customer service that hang up on you, and stole my money and said they're keeping it..I'm sorry what? I don't recommend any seller to open a shop with Etsy. Ever.”

Helpful Report

Posted 4 years ago

“If I could give negative stars I would. This website is a joke! I tried to start selling on it and left the set up process to come back to it on a later date. When I returned it said my account was closed and that I needed to contact support. I did and had to reach out 3 times to get an answer. After about a month and a half I finally got an email stating my account violated their terms and conditions and was permanently closed. The email then went on to tell me to not attempt making any other account buyer or seller as those will be closed too. So there was no feedback as to what was the violation, nor was there a way to remedy it. They just closed my account and went on the threaten me with closing any other account! What type of business are you when you do not give the benefit of the doubt? What type of business are you when you block users with no way to make things right? How is this business even still around? It has terrible reviews, terrible customer service, terrible policies and handling of said policies. What a waste of my time! I am so glad they never got a chance to take any of my money!”

Helpful Report

Posted 4 years ago

“This etsy company didnot deliver my 26mm panerai rubber strap..i am not happy with this compAny... they just ignored my complain ...Dont trust this company.!”

Helpful Report

Posted 4 years ago

“It was never anything big or well known in the UK, but covered costs so kept with it for 6 years. Around 2019 it became more recognised and sellers sales increased. That is when they enrolled every seller in an advertising program where they take 20% (yes twenty!) of any sale made within 30 days for an ad you never placed being made. That is on total value including post and taxes paid by the buyer - so closer to 30% of my actual sale values (don't forget you have already paid listing fees and they still charge you the standard 5% sales fee!!!!). Most handmade companies do not add 30% profit margins after labour etc, so ETSY have basically bankrupted most small sellers. WASTE OF TIME. RIP OFF. VERY SAD. Could and should have been so much more. Even Amazon are not so greedy at 15% and they do way more advertising of your products for that fee! Oh, and they don't charge listing/renewal fees either. If you want to work your ass off for free making some corporate rich off your endeavours ETSY is just for you. Me, I work to had to not make money!”

Helpful Report

Posted 4 years ago

“Terrible experience. My shop was shut down with no warning for illicit products and I had no illicit products. My money is being held and I have to eat the cost for unfulfilled orders”

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Posted 4 years ago

“Extremely upset!! They did a 20 dollar charge on my account that was unauthorized. Never had an experience like this. Not safe or trustworthy!!!”

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Posted 4 years ago

“I just want to say how much I love my wooden bar sign the craftsmanship was fantastic it is very well made,so thank you for such great quality.”

Helpful Report

Posted 4 years ago

“Don’t even bother starting a shop on Etsy. A plethora of top sellers and sellers who’ve sold on Etsy for more than a decade have been recently shut down for prejudiced and invalid reasons, whilst Ali Express fraud sellers are still on Etsy having a blast. Please be smart and dont for a second think you’ll be able to be a millionaire off Etsy. Most people respect companies and entrepreneurs with their own website, not people who rely on third party sites such as Etsy to drive them easy sales and not do the work. Success in business is all about learning SEO and driving traffic directly to your own site. Having said that, your account will also be shut for no reason - even if you have a consistent 5 star reputation and are in the top 3%. No explanation will be given and you have no chance of reinstating your account. Payment will also be held on freeze and your income will be held hostage by Etsy. Just go on trustpilot to read the overwhelming amount of reviews of people having their shops shut down. Customer service on Etsy is also useless, and a joke to be brutally honest with you. If you want to make easy money but go bankrupt a year or two later, then by all means start a shop on Etsy. Don’t say we didn’t warn you.”

Helpful Report

Posted 4 years ago

“I opened my store a month ago. And suddenly Etsy closed it without any warning. I did not receive an email from Etsy (yes, I checked my spam folder). I have no clue what I did wrong. I was going to sell prints of my own photographs and artworks. It's not on the prohibited list. It's not a copyright issue - it's 100% my photos and my original artworks. I am very new to Etsy, I read the selling guide and followed it in detail. I had Etsy payments, About page, policy, photos, descriptions, no external links except to my other items on Etsy. I subscribed to eRank and Marmalead, services recommend by Etsy, to optimize my items. I did not use VPN. I don't see any reason for what I did wrong. I very politely asked Etsy about a reason for closing my store. And received from Etsy a very rude and offensive response (I copied it below). I understand that Etsy has the right to not accommodate any store on its platform but without any explanation do not allow me even BUYING on Etsy?!!! It is not fair. Not just in respect of me but in respect all other sellers on Etsy because now I cannot buy anything in their stores. Very disappointed. My recommendation to all new sellers: don't waste your time on Etsy. Your store can be closed at any moment without any explanation. ---------------------------------- ETSY response: After a close review of your account, my team and I have determined that we can no longer accommodate your business on Etsy. As a result, your account has been closed. Please do not open any additional accounts for buying or selling, as they will be closed without notice. This decision is final, and we will be unable to respond to any further outreach about your account. This email constitutes our final communication on this matter. Thank you for your attention to this. ----------------------------------”

Helpful Report

Posted 4 years ago

“I had an Esty account for a few months-2 tops. I went to log in and my account was closed. no email explanation, nothing. I didn't have many sales, much less reviews. when i tried to contact them via chat, I could only read the first few words which were " refused service" and the chat closed. I cant sell, or purchase. absolutely terrible. DONT OPEN YOUR SMALL BUISNESS HERE. They can take it away with no notice, explanation or reason.”

Helpful Report

Posted 4 years ago

“Absolutely TRASH to Artists... they literally rob them of profits, drive up prices, act like a dictatorship and have no accountablility. Avoid like the plague that they are. Sellers are treated like trash, buyers are treated like trash. Etsy is trash.”

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Posted 4 years ago

“I would suggest selling somewhere else. They take very high fees and give zero protection for sellers and buyers. The review system is ridiculous and you get no help from their support team whatsoever. I was Selling and buying for 9 years and constantly had issues on both ends. Seems like they have grown to be money hungry and could care less about the little people.”

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Posted 4 years ago

“ETSY is the WORST !!! I bought items for 405 from Germany and seller sent from China with fake Documents ! The invoice and receipt did not match and DHL could not give me the package ! 3 months and ETSY still covers the seller . Seller openly sais about fake documents etc and no help from ETSY Thank GOD for Paypal that solved the problem DO NOT TRUST ETSY !!”

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Posted 4 years ago

“WARNING FOR ALL THE SELLERS. ETSY CAN STEAL YOUR MONEY!!! I was selling on Etsy. One day they just banned my account without any previous warning, e-mail or even an explanation why they did it. I also want to point out, that I had many sales, 5 stars review and I always made sure, that customers are satisfied. So, it's excluded, that any of my customers would report me (I seriously doubt it). And even if, shouldn't Etsy sent me some warning firstly? The worst part is, that I had set MOUNTHLY payouts. So, everything I made in April (256$) Etsy took. It's been more than 2 weeks and I still didn't receive any money on my bank account. I was trying to contact Etsy almost every single day (email, twitter), but it was complete waste of time... No respond. I also contacted some of my customers if they received any money back... and no, none of them didn't get anything till this day... Long story short, I got ban with no explanation, I sent products to my customers for "FREE", but they still paid for them... WIN/WIN situation for Etsy. Take care and have a great day PS: Apologize my english, I'm not native speaker”

Helpful Report

Posted 4 years ago

“I’ve been a successful seller on Etsy with over 1800 sales, 320 consistent 5 Star Reviews and a solid loyal clientele from 33 countries and counting, made over 6 figures in less than a year. I was in the top 3%, only to have my shop suspended by Etsy abruptly for no apparent reason 3 days ago. No warnings, nothing. Your account can be easily terminated by a Bot. I could no longer log into access my chats, orders, refund my customers or even let our clients know what was going on. I immediately contacted support, only to be treated rudely and disrespectfully. Don’t bother calling the hotline or emailing, etsy’s support is as useless as it is. And guess what? Tons of top sellers, even sellers who’ve been on Etsy for 10+ years with over 20,000 sales and nearly perfect 5 star reviews have been screwed over by Etsy and shut down for no reason. Read about them, RESEARCH. You’ll be truly bamboozled. Thankfully, we already have an established store and a website and thousands of followers on Instagram. So it wasn’t a big deal when I got suspended. Unfortunately - We know other sellers who entirely relied on Etsy, and went into financial debt later when their store was closed for no valid reason. This is how severe the problem is. Wake up. Stop relying on Etsy entirely for your business. - unless you want to risk being bankrupt and wake up to your shop terminated for no reason one day. If you’re just starting out like how we all did, go ahead and start an account or shop on Etsy, but never attempt to think you can be on there long term. Etsy will also hold all your funds if your shop ever becomes suspended. If you think Etsy is some get rich quick scheme because it helps you drive traffic with little to no effort, you’re so mistaken. The hardwork comes in when you’re building your own site. Moreover, Etsy is horrible to sellers during a worldwide pandemic. Delayed shipments are blamed on you and counted against you, and Etsy allows buyers to abuse you over delayed deliveries. Harassment is condoned and Etsy has zero empathy towards sellers. Cases opened against you and closed will also be COUNTED against you, increasing your ODR (order dissatisfaction rate) Bad reviews over deliveries or factors outside of your control will not be taken down. When this happens, Etsy carries out what’s known as “THROTTLING” - stopping or decreasing traffic to your store, hiding you in search or de-indexing your store altogether as a way to “punish” you. Google it up! Read about it. Be informed. Stay acutely aware. This is a corrupt corporate company filled with greed. Etsy was once amazing, however now that the new CEO has taken over, they’ve been completely abominable. Etsy also allows competitors to report your store using defamation and false accusations. A previous successful Etsy seller with over 10k sales and 5 Star reviews got aggressively taken down because a business competitor had falsely reported her store out of malicious intent to take her down. She handmakes all her stuff, but her competitor reported her as a “Drop Shipper”. Competitors can report you out of sheer hatred and vindictiveness, and Etsy will not be on your side. The irony. And Etsy still allows Aliexpress sellers on there. It’s a joke. Etsy contact hotline is also a joke. It’s nearly impossible to get through to anyone. It’s competitor, EBay, provides way better support and customer service. If you’re looking to start your business on Etsy, do it, but don’t be naive by thinking that you’re able to run your store there without any problems forever. You’re in for a good shock of your life if you think that. Research into building your own website, setting up your own platform, learning how to do SEO and getting your website listed on google.”

Helpful Report

Posted 4 years ago

“Beware! Etsy will close your account even when you are making good sales and they never disclosure reason. All earnings will be lost and purchases will become untraceable. Don't go to such places if you are serious buyer or seller.”

Helpful Report

Posted 4 years ago

“Etsy is great as a buyer great variety og shops but as a seller if theres an issue with your account customer service will not,help. They regularly close stores and give no,explanation even going as faras telling you to cease contact in support messages and to hang up on you if you call.”

Helpful Report

Posted 4 years ago

“Etsy is allowing a shop "SalonUber" (amongst many shops doing similar), to sell gemstones with false origin statements. This shop is also listing modern, machine carved Jade pieces which are machine created, beautiful pieces, but not in any way antique as the seller states and they have many and clearly they know full well their pieces are not antique. This same sellers even goes to far as to list some of their pieces as over 500 years old. This does a large disservice to legitimate sellers, who then are competing against this. Not only is this deceptive but it is fraud by deception, that is illegal. Why is Etsy allowing my genuine listing to have other items of interest advertised when those are fakes? I have my own website now due to this, I refuse to be affiliated with scammers and I don't really want to fund Etsy either, their seller service is lacking in many many ways. Given Etsys current reviews they won't have many decent sellers left as the authentic ones leave their platform. I could list other shops too, this one is the worst I have seen. Etsy is just trouble.”

Helpful Report

Posted 4 years ago

Etsy is rated 2.1 based on 643 reviews