Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 629 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.2

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Corporatw raider Josh Silverman has run ETSY into the ground to boost stock prices. He basically fired all customer service, quality control, and IT employees to make the stock go up. Do not buy or sell here. If you buy here there's a good chance you wont get your item and then also be charged more than once. If you sell theyll probably shut your store down and hold your money hostage. AVOID at all costs.”

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Posted 4 years ago

“Scam webpage. They charge you when you cancel by buyer request order. Even Ebay are not that worse. Avoid ETSY guys. ALSO they say they take 5% fee sale transaction. WAy not true. You participate automatically in their offside ads and they take you additionally 15 % of sale stating you made the sale from ad outside etsy.”

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Posted 4 years ago

“I have ordered multiple times on Etsy from a variety of sellers. My experience has been very satisfactory. I rate this site to a high standard. The sellers provide an excellent buying experience and communication is first class. All purchases have been packaged with care and delivered quickly. If an order can't be delivered on time, the buyer will give you the option to cancel and receive a full refund.I cannot comment on returns apart from stating that I've never had to do this. I highly recommend using Etsy for a unique online shopping experience.”

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Posted 4 years ago

“I sell on Etsy and they do an absolutely horrible job working with their sellers.They care nothing about US as their customers, it is only about the buyers. They are just like Amazon - BEWARE!”

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Posted 4 years ago

“Bought an item as a guest. Now I have no way of finding out when or if I will ever receive my order. When I try the individual website it goes to blank or wants me to give them more personal info. Never again.”

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Posted 4 years ago

“Ever since purchasing off Etsy, I have begun receiving unsolicited phone calls. At least 3 a day, all from different numbers. They leave no message. All show my area code. This is just sketchy business. I will not do any more transactions with a company that calls me incessantly and for no apparent reason. Scammy!”

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Posted 4 years ago

“I ordered a card and cushion for my granddaughter's 18th birthday. Both were promptly delivered and beautifully made. Something very personal for her. Thank you”

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Posted 4 years ago

“I ordered a Christmas gift off of Etsy from the Trending Zone... I’ve reached out to Etsy and Trending Zone... guess what?? No one cares... Just waiting for a refund ...it’s an integrity thing... With all the complaints I have read.. I’m thinking a refund won’t happen. Why do people continue to buy from a company that has no costumer service and no means to keep them accountable... Good job Etsy. No delivery!! No refund!! No communication!!! I’m wasting my time No one cares:(”

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Posted 4 years ago

“I will not order from Etsy again three weeks and I still have not received my item”

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Posted 4 years ago

“Etsy is full of counterfeit, "LV", "GUCCI", UGG, no one taking care, there are NO CUSTOMER SUPPORT at all.”

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Posted 4 years ago

“Etsy disabled my account, after I had $ 2000 in sales, it did not send me an email indicating what had happened and I cannot enter and know what to do to get my money back, since I have already sent the vast majority of orders. This is very arbitrary and out of place, I have also sent them messages requesting information and it seems that they have ignored the messages, because I have not received a response from them, for several days, I am waiting for their response as soon as possible, my email is consultatop @ gmail. com”

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Posted 4 years ago

“I just ordered a restraint for a faucet to protect a toddler. Then I discovered by accident that the word "restraint" brought up shocking images of restraints for women during sex. I feel sick. First, that such items are sold on Etsy. Secondly, that these shocking images could accidentally get on my full screen.”

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Posted 4 years ago

“Waiting 6+ months for item , seller won’t refund,Etsy won’t help. Etsy siding with seller as he has proof of sending item. Buyers word of not receiving item is no good to Etsy. Horrible service. Go elsewhere to buy”

Helpful Report

Posted 4 years ago

“I buy, and sell on Etsy and it's been a wonderful platform. Unique product that often can't be found on Amazon. Our customers are happy and have given us almost all five star reviews, and the product I've bought has been unique/different. If I had a suggestion, they should probably limit or ban overseas vendors. Many of them copy product and steal photos blatantly, and then close a store and set another up when customers complain. I highly recommend only buying from US businesses on Etsy (or Facebook ads) to avoid this.”

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Posted 4 years ago

“Refused to provide refund unless customer paid original shipping cost of $10.90 PLUS the return shipping cost of $10.90, for a total of $21.80. The item originally purchased for $17.00. You lose money dealing with this little company.”

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Posted 4 years ago

“Item exactly as looked on site. Well wrapped and Good value.”

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Posted 4 years ago

“Do not waste your money on Etsy, I placed 2 order, one I haven’t received the order, I send several emails but no use and the other I received but the product was not good, badly stitched not able to wear, I didn’t get refund for the order which I haven’t received,”

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Posted 4 years ago

“Excellent, easy to use site, easy payment and wonderful products, often handmade. Great communication with sellers and products arrive well packaged and on time.”

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Posted 4 years ago

“Etsy have people who really care about the products they are selling. I have bought a lot of things from these sellers and they have never disappointed. An easy website to use and payment easy too with wonderful handmade products.”

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Posted 4 years ago

“There is no customer service at all. Buy at your own risk. I bought a baby dress which never arrived. I paid $30 shipping costs. The seller refused to issue a refund. I opened the case and elevated it per Etsy rules, but Etsy just closed the case. Period. There is no phone number or email to reach customer service.”

Helpful Report

Posted 4 years ago

Etsy is rated 2.2 based on 629 reviews