Etsy Reviews

Name: Etsy
Rating: 2.14

2.1 Rating 643 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

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“Be Warned. Etsy does not require any responsibility of its Sellers when a package does not arrive. If they shipped it, they are in the clear. So if your package is lost in the mail and never arrives, you are screwed! The sellers can provide proof of shipping even if the shipping shows that the package was never delivered. They don't even require that their sellers follow up or file a claim. They have absolutely no responsibility and you have no recourse. Can you say "Bend over"?”

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Posted 4 years ago

“Had an awfu experience with one of the sellers on here and when I wanted help from the support team, They were less than helpful. Don't be put off because I have had great experiences with other sellers on there but it does make you very vigilant when placing orders. Always check reviews”

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Posted 4 years ago

“Etsy is very dishonest to sellers.”

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Posted 4 years ago

“Very Bad experience with my first purchase itself I was looking for a canon telephoto lens and found an used one for a good price in Etsy. I haven’t used Etsy before and since I want to make sure its legit, i talked to Etsy customer care and told them about the purchase. they reviewed and told me there is nothing to worry and even if there is an issue in getting the lens after purchase they will back me and make sure i wont loose money. After a day of purchase since no updates, i messaged seller and inquired when this will be shipped and what is the ETA? The listing showed delivery in 4 days. Seller next day morning responded that there will be a delay because of covid and it may take a week. i smelled something wrong on his response and asked him to ship it fast. After few hours the seller profile disappeared from Etsy. i called Etsy and reported this and i was surprised by the response - "Please contact PayPal as money was transferred using PayPal as Etsy cannot help here and some bla bla bla" I was disappointed due to this response as i was told once that they will help and then later they just passed on to PayPal. i had no other way and i reporter PayPal to open a dispute. Next day seller sent me an email to close dispute and he will send once its closed. i told him i wont. Then he responded to PayPal with a DHL tracking number of a package which was shipped from Ahmadabad, India to San Jose, California. i just watched the package and it was someone's tracking number the scammer used to scam Paypal dispute. Paypal found the scam and they are closing the case in my favor by refunding the money. I am disappointed with the fact that Etsy cant validate their sellers or provide support to buyers when these scamming sellers scam them i will never purchase from Etsy. by a PITA first time and one time customer”

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Posted 4 years ago

“Excellent service five star goods cant do better for magical candles”

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Posted 4 years ago

“No contact information very slow will never buy again from esty”

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Posted 4 years ago

“I have ordered items from Etsy and was very satisfied. Only recently am I trying to order items from Etsy, specifically badge holders where they say item stock is low but cannot place an order. It comes up with an error. This has happened so many times that I will order from another site since everything I want, which is at least 20-39 items are not available due to people having them in their cart which I seriously doubt since it has been the same way for days if not weeks. It should be available be people that want to purchase now, not hold it in their cart for days or weeks.”

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Posted 4 years ago

“Numerous shops on Etsy are selling fake seeds, for things that absolutely do not exist, and CANNOT be grown from seeds. Rainbow roses, blue roses, black roses, blue and white striped roses, bright green roses, dragon roses, black and red roses. Also, blue strawberries and watermelon, blue and black bleeding hearts. Rainbow chrysanthemums. These things are not real, pictures are fake, dyed items. I have spent about a month trying to bring this to Etsy's attention. Yet, all these fake things are still for sale. So, do your research, don't get ripped off!!!”

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Posted 4 years ago

“My experience on Etsy has been horrific. I do not recommend this platform for small business. I was singled out and my shop was closed on Etsy in a matter of seconds. They told me my items were not handmade while almost everyone on Etsy is selling the same items as me. Etsy ruined my life and I do not recommend this platform to any small business owner. you will make sales but in one day all your hard work will be shut down by under and unhappy employees.”

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Posted 4 years ago

“Very easy to use and understand. Secure and trustworthy”

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Posted 4 years ago

“Etsy is involved with evil of evils. They promote products promoting adrenochrome. Please I beg all to research this. This involves the torture and human trafficking children to their death. This needs to be stopped immediately and this company be dismantled.”

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Posted 4 years ago

“Horrible experience from customer service. I purchased an item and wasn’t happy with it, being new to Etsy, I called customer service. I asked how to proceed, the rep said I could return the item, gave me a reference number, plus emailed me a link and told me to contact the seller. This is when the nightmare started. I spent a good month going back and forth with the seller who refused to take the item back. Seller said they did not take items back. I told seller that customer service rep said I could and provided the seller with the reference number. I was insulted and accused of wearing and returning. Disgusted called my bank and filed a dispute, advised my bank that Etsy should take the loss as they told me I could return. I even tried to send the item back and the seller refused it. My bank would not reverse the change and I had to take a loss of just shy of $500. Went back to burying on eBay where both sellers and buyers are treated with respect. Etsy prefers to always back the seller, so it comes to BUYER BEWARE. Recommend to consumers to stay away!!!”

Helpful Report

Posted 4 years ago

“I tried ordering from Etsy twice and both times the places I bought from took my money and I never got my product and then the people's pages were non-existent. Terrible experience both times. Will not be buying from Etsy ever again!”

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Posted 4 years ago

“They are crooks sent an item in good faith first class tracking and it's held up in customs but esty took money out of my account without permission and refunded to my customer so much for data protection now the customer had the money and will soon receive the item what a great scam”

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Posted 4 years ago

“Corporatw raider Josh Silverman has run ETSY into the ground to boost stock prices. He basically fired all customer service, quality control, and IT employees to make the stock go up. Do not buy or sell here. If you buy here there's a good chance you wont get your item and then also be charged more than once. If you sell theyll probably shut your store down and hold your money hostage. AVOID at all costs.”

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Posted 4 years ago

“Scam webpage. They charge you when you cancel by buyer request order. Even Ebay are not that worse. Avoid ETSY guys. ALSO they say they take 5% fee sale transaction. WAy not true. You participate automatically in their offside ads and they take you additionally 15 % of sale stating you made the sale from ad outside etsy.”

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Posted 4 years ago

“I have ordered multiple times on Etsy from a variety of sellers. My experience has been very satisfactory. I rate this site to a high standard. The sellers provide an excellent buying experience and communication is first class. All purchases have been packaged with care and delivered quickly. If an order can't be delivered on time, the buyer will give you the option to cancel and receive a full refund.I cannot comment on returns apart from stating that I've never had to do this. I highly recommend using Etsy for a unique online shopping experience.”

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Posted 4 years ago

“I sell on Etsy and they do an absolutely horrible job working with their sellers.They care nothing about US as their customers, it is only about the buyers. They are just like Amazon - BEWARE!”

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Posted 4 years ago

“Bought an item as a guest. Now I have no way of finding out when or if I will ever receive my order. When I try the individual website it goes to blank or wants me to give them more personal info. Never again.”

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Posted 4 years ago

“Ever since purchasing off Etsy, I have begun receiving unsolicited phone calls. At least 3 a day, all from different numbers. They leave no message. All show my area code. This is just sketchy business. I will not do any more transactions with a company that calls me incessantly and for no apparent reason. Scammy!”

Helpful Report

Posted 4 years ago

Etsy is rated 2.1 based on 643 reviews