Etsy Reviews

Name: Etsy
Rating: 2.15

2.2 Rating 635 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.2

Based on 635 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience on Etsy has been horrific. I do not recommend this platform for small business. I was singled out and my shop was closed on Etsy in a matter of seconds. They told me my items were not handmade while almost everyone on Etsy is selling the same items as me. Etsy ruined my life and I do not recommend this platform to any small business owner. you will make sales but in one day all your hard work will be shut down by under and unhappy employees.”

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Posted 4 years ago

“Etsy is involved with evil of evils. They promote products promoting adrenochrome. Please I beg all to research this. This involves the torture and human trafficking children to their death. This needs to be stopped immediately and this company be dismantled.”

Helpful Report

Posted 4 years ago

“Horrible experience from customer service. I purchased an item and wasn’t happy with it, being new to Etsy, I called customer service. I asked how to proceed, the rep said I could return the item, gave me a reference number, plus emailed me a link and told me to contact the seller. This is when the nightmare started. I spent a good month going back and forth with the seller who refused to take the item back. Seller said they did not take items back. I told seller that customer service rep said I could and provided the seller with the reference number. I was insulted and accused of wearing and returning. Disgusted called my bank and filed a dispute, advised my bank that Etsy should take the loss as they told me I could return. I even tried to send the item back and the seller refused it. My bank would not reverse the change and I had to take a loss of just shy of $500. Went back to burying on eBay where both sellers and buyers are treated with respect. Etsy prefers to always back the seller, so it comes to BUYER BEWARE. Recommend to consumers to stay away!!!”

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Posted 4 years ago

“I tried ordering from Etsy twice and both times the places I bought from took my money and I never got my product and then the people's pages were non-existent. Terrible experience both times. Will not be buying from Etsy ever again!”

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Posted 4 years ago

“They are crooks sent an item in good faith first class tracking and it's held up in customs but esty took money out of my account without permission and refunded to my customer so much for data protection now the customer had the money and will soon receive the item what a great scam”

Helpful Report

Posted 4 years ago

“Corporatw raider Josh Silverman has run ETSY into the ground to boost stock prices. He basically fired all customer service, quality control, and IT employees to make the stock go up. Do not buy or sell here. If you buy here there's a good chance you wont get your item and then also be charged more than once. If you sell theyll probably shut your store down and hold your money hostage. AVOID at all costs.”

Helpful Report

Posted 4 years ago

“Scam webpage. They charge you when you cancel by buyer request order. Even Ebay are not that worse. Avoid ETSY guys. ALSO they say they take 5% fee sale transaction. WAy not true. You participate automatically in their offside ads and they take you additionally 15 % of sale stating you made the sale from ad outside etsy.”

Helpful Report

Posted 4 years ago

“I sell on Etsy and they do an absolutely horrible job working with their sellers.They care nothing about US as their customers, it is only about the buyers. They are just like Amazon - BEWARE!”

Helpful Report

Posted 4 years ago

“Bought an item as a guest. Now I have no way of finding out when or if I will ever receive my order. When I try the individual website it goes to blank or wants me to give them more personal info. Never again.”

Helpful Report

Posted 4 years ago

“I ordered a Christmas gift off of Etsy from the Trending Zone... I’ve reached out to Etsy and Trending Zone... guess what?? No one cares... Just waiting for a refund ...it’s an integrity thing... With all the complaints I have read.. I’m thinking a refund won’t happen. Why do people continue to buy from a company that has no costumer service and no means to keep them accountable... Good job Etsy. No delivery!! No refund!! No communication!!! I’m wasting my time No one cares:(”

Helpful Report

Posted 4 years ago

“I will not order from Etsy again three weeks and I still have not received my item”

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Posted 4 years ago

“Etsy is full of counterfeit, "LV", "GUCCI", UGG, no one taking care, there are NO CUSTOMER SUPPORT at all.”

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Posted 4 years ago

“Etsy disabled my account, after I had $ 2000 in sales, it did not send me an email indicating what had happened and I cannot enter and know what to do to get my money back, since I have already sent the vast majority of orders. This is very arbitrary and out of place, I have also sent them messages requesting information and it seems that they have ignored the messages, because I have not received a response from them, for several days, I am waiting for their response as soon as possible, my email is consultatop @ gmail. com”

Helpful Report

Posted 4 years ago

“Waiting 6+ months for item , seller won’t refund,Etsy won’t help. Etsy siding with seller as he has proof of sending item. Buyers word of not receiving item is no good to Etsy. Horrible service. Go elsewhere to buy”

Helpful Report

Posted 4 years ago

“Do not waste your money on Etsy, I placed 2 order, one I haven’t received the order, I send several emails but no use and the other I received but the product was not good, badly stitched not able to wear, I didn’t get refund for the order which I haven’t received,”

Helpful Report

Posted 4 years ago

“There is no customer service at all. Buy at your own risk. I bought a baby dress which never arrived. I paid $30 shipping costs. The seller refused to issue a refund. I opened the case and elevated it per Etsy rules, but Etsy just closed the case. Period. There is no phone number or email to reach customer service.”

Helpful Report

Posted 4 years ago

“Ordered an item for £300 late November with the promise of dispatch within a few days. Xmas came and went with multiple emails sent to the seller but had no reply’s. Had to by another Xmas gift and still out of pocket for the £300 now in early jan. I have escalated my complaint to Etsy for mediation and they’ve not bothered to respond either a week later. No matter how cheap it is DO NOT USE THIS WEBSITE - TERRIBLE!!!!”

Helpful Report

Posted 4 years ago

“Worst shopping experience ever! If it was not for klarna, which was able to stop payment until delivery has been made, I would be out most of my money... Dealing with Etsy and vendors is a nightmare! Never never again!”

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Posted 4 years ago

“Do not waste your time and money with Etsy. My story is too long to list here. My only advice is to stay away. All the sellers on Etsy have 5 stars. I am not sure how the hell they got 5 stars the products I received were way over priced and the advertise picture of the products seems to be photoshoped as the products received did not look same as what is advertised. Return / refund policy of Etsy SUCKS!!! You will never get your money back. So again stay away!!”

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Posted 4 years ago

“This site is full of replica, fake, counterfeit products yet they are trying to keep the integrity of their website? Suspending seller accounts for selling those items, yet there are thousands more selling the EXACT same thing and yet they are still allowed to operate? Etsys policy rules should be applied to everyone and not just target sellers. Its BS”

Helpful Report

Posted 4 years ago

Etsy is rated 2.2 based on 635 reviews