Etsy Reviews

Name: Etsy
Rating: 2.15

2.2 Rating 635 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.2

Based on 635 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Etsy hacked my mother's credit card for a fictitious charge of $62 and then hacked it again for a "GW2" charge of $1, which USSA credit card informed us was a well-known Etsy fraudulent credit card scam meant to hack information and continue fictitious charges. The $1 was on the statement listed as a "catalogue." My mother had to have the charges blocked and an entirely new credit card number issued to her over this. BUYER BEWARE STAY AWAY from Etsy!!”

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Posted 4 years ago

“My mother's credit card was hacked due to Etsy fictitious charges. An unknown $62 and the credit card had to block the charge and issue her a whole new card. On top of that, they charged her another $1 "GW2," which the credit card company (USAA) reported to us was a known Etsy fraudulent credit card scam practice. The $1 was listed on the account as a charge for a "catalogue" we never ordered! Etsy is trash! A bunch of scammers- BUYER BEWARE Stay AWAY!!!”

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Posted 4 years ago

“Etsy is getting this 1 star review for not following their own policies. As a shop owner, reviews about 3rd parties are supposed to be removed yet they have not taken down multiple reviews that are solely due to the USPS's slow shipping service which is exactly what a 3rd party is. I hope this company goes bankrupt.”

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Posted 4 years ago

“I've started selling on Etsy 2 weeks ago. For the first 10 days, my shop was not visible to anyone else, and I had already paid $20 to Etsy. I sent Etsy an email, and they took 7 days to reply. After 2 days of being able to sell, my account was blocked without any reason. I decided then to close my shop. I paid my balance, and I sent Etsy an email asking then to close my account. After 2 days without a reply, they didn't delete the account, then they unblocked it without my consent and started running ads. They stole $37 from me while I was sleeping. Because of the ads that I didn't want, as I had asked for my account to be deleted, I got one sale that I won't fulfill. I am unable to cancel the order, as they want me to pay for it. The customer service is terrible, they ignore you and treat you badly. I won't give Etsy one more cent. Don't sell on Etsy, you will have zero support from them. T Terrible company. I am sure they will go out of business soon, it's impossible to treat your customers this bad and get away with it.”

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Posted 4 years ago

“Etsy has 2027 listings for WEED PIPES on their website, when I posted a hand-made ceremonial native pipe - they took my posting down and said it was an infringement on their regulations regarding cannabis?!?!? WTH. LOL - weed pipes are okay, along with papers, blunts, one hitters,paraphenelia etc..... but DO NOT list a ceremonial pipe otherwise you are reprimanded and threatened by Etsy to take down your entire store. Absolutely disgraceful. No customer service either - No email or contact phone number in Canada. You can pay for customer service - otherwise there is none. This company is outrageous.”

Etsy 1 star review on 9th September 2020

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Posted 4 years ago

“Dear Etsy, I took you 5 months to inform me that you do not deliver to South Africa. PATHETIC.”

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Posted 4 years ago

“I ordered a pregnancy album that costed around 48 euros. To this value, 24 euros of shipping were added, as the package was coming from USA to Belgium. Today, to receive this package, I had to pay more 28 euros, because of "customs fees". I wonder then if the shipping fees were only for the cardboard package. If yes, it's quite expansive... Almost 100 euros for an album that costs 48€, it's quite ridiculous. Mainly because the album doesn't really value the 50€... I fear I won't use this service again, neither I will recommend it to anyone.”

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Posted 4 years ago

“Etsy never delivered herbs that i ordered and they denied my request for a refund ; if you have money to lose shop with etsy if not be very careful.”

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Posted 4 years ago

“I was recently scammed on etsy. I bought african basket/hats that ran about $200 from a shop called VungDecoration. I never received the item and the seller removed themself as a seller from etsy.com so there is not way for me to contact them. I will never order from etsy.com again. Etsy.com does not provide a way for you to get your money back. Do not order off of etsy.com! Buy from a reputable site that will take care of you if their sellers do not send you your item. etsy.com is a joke!”

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Posted 4 years ago

“Avoid I was a seller on this scam site and make a few sales but had to cancel the orders as etsy took the money from my customers but 3 weeks later had not cleared the money to me..it seems to be a popular trick they play on sellers”

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Posted 4 years ago

“Reviews on sellers and products on Etsy are a scam and Etsy is the biggest scam of all! Bought face masks from "Tati Tom", 100% satisfaction money back guarantee. LOL! Can't contact Tati, no 24/7 help line advertised by Etsy, no email help from Etsy. They're ALL A SCAM!!! Just threw money away. Buy from a reputable company. Etsy has terrible reviews. Too late, too little.”

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Posted 4 years ago

“All prices are in pounds and I can't seem to change that to US dollars, which they tell me is the default setting on Etsy. The instructions for changing to US dollars make me just want to quit and go to Amazon, which is what I am going to do now. If you don't make it easy for shoppers, we will leave pretty quickly. Bye Etsy”

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Posted 4 years ago

“Etsy is horrible ! Both for buyers and sellers ! Etsy charge almost 20% from Sellers. And so many hidden fee ! It's hard for any sellers to make the money in Etsy ! And no protection and customer services ! There is no phone number , no address , no E-mail ! Go Amazon or somewhere else. Etsy is the worst ! ! Beware everyone !”

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Posted 5 years ago

“Black owned sellers? Really? How discriminatory and biased is that? Reverse discrimination at it's best. Remove that site!”

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Posted 5 years ago

“I, too, have tried to contact someone from this company. Its impossible to get help. My merchandise came out of their bags, one of my plumeria cuttings being curled and defective. I sent pictures and complained about the lack of proper attention to packaging, no instructions and poor quality of merchandise. Nothing has been done nor has there been any communication. Do not use this company unless you have money to burn.”

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Posted 5 years ago

“NOT HAPPY...my account has been compromised for the 2nd time (from my account for purchasing) And when I've had others buy me a gift certificate from Etsy as a gift..there bank account gets hacked as well. 2 times in one year. So 4 times of accounts compromised in less than one year. I am done buying from Etsy. Which I am really bummed. I was a good customer. Now i will no longer purchase anything any longer”

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Posted 5 years ago

“I ordered funeral jewelry from ETSY seller online. Nothing was received even though the tracking number said delivered. I assume it was delivered to the wrong address. I had my building check the cameras and for the time frame it states it was delivered, nothing was delivered to my box. I have contacted ETSY and the seller multiple times and no response has been received... I feel wronged and this is very very poor customer service and fraud. I have started a dispute with my bank but I feel like I need to report this incident as it is incredibly disturbing that such a large company doesn't care and that there is no recourse for buyers.”

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Posted 5 years ago

“I ordered funeral jewelry from ETSY seller online. Nothing was received even though the tracking number said delivered. I assume it was delivered to the wrong address. I had my building check the cameras and for the time frame it states it was delivered, nothing was delivered to my box. I have contacted ETSY and the seller multiple times and no response has been received... I feel wronged and this is very very poor customer service and fraud. I have started a dispute with my bank. This incident as it is incredibly disturbing that such a large company doesn't care and that there is no recourse for buyers.”

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Posted 5 years ago

“I have emailed you 3 times and had no response re an order I have not received.Shameful conduct from yourselves and the supplier.Never again. Disgraceful. Lynn Doran”

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Posted 5 years ago

“Never ordering again.”

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Posted 5 years ago

Etsy is rated 2.2 based on 635 reviews