“I ordered funeral jewelry from ETSY seller online. Nothing was received even though the tracking number said delivered. I assume it was delivered to the wrong address. I had my building check the cameras and for the time frame it states it was delivered, nothing was delivered to my box. I have contacted ETSY and the seller multiple times and no response has been received... I feel wronged and this is very very poor customer service and fraud. I have started a dispute with my bank but I feel like I need to report this incident as it is incredibly disturbing that such a large company doesn't care and that there is no recourse for buyers.”
“I ordered funeral jewelry from ETSY seller online. Nothing was received even though the tracking number said delivered. I assume it was delivered to the wrong address. I had my building check the cameras and for the time frame it states it was delivered, nothing was delivered to my box. I have contacted ETSY and the seller multiple times and no response has been received... I feel wronged and this is very very poor customer service and fraud. I have started a dispute with my bank. This incident as it is incredibly disturbing that such a large company doesn't care and that there is no recourse for buyers.”
“I have emailed you 3 times and had no response re an order I have not received.Shameful conduct from yourselves and the supplier.Never again. Disgraceful.
Lynn Doran”
“terrible don't buy from etsy
We bought masks from this place and was all in pieces with glue spots. We were like who is allowed to sell this junk. We just tossed the masks and will never buy from this company again...SAD”
“Scandalous!! I ordered 3-4 times on Etsy, different sellers, a really cheap ring presented as silver rusted after two days (In France) soaps which were actually samples ( In Greece) a wig that did not look at all like the photo (UK) In short, avoid if you don't want to throw your money out the window!”
“Purchased a £8.41 face mask. Took a month to send and then received a £11.59 import tax charge and import tax handling fee. Do not use this site without know hidden charges. Will not pay tax and item returned.”
“We order chalk board from seller AshleyMullerDesigns for my son 1 st birthday, After taking order no response if seller would able to make it or not , if seller cannot able to shipped item on time than it has to Be inform in right time so buyer can order from somewhere else I order something for my son birthday, Birthday has passed but no respond from seller,not even giving any answer to all my massages at end I massage her to cancel the order and she did it right away , If seller cannot commit than they have to Inform buyer in timely manner , very unresponsive and The item seller mention delivery time frame 72 hours Since it’s digital copy I suppose to receive after a week passed she refund money.its takes seller 288 hours to cancel order without any answer or cause of delay this Type of sellers should not be In Etsy.looks Like unhonest seller,Etsy don’t give option to review for product since It is cancel due to seller unresponsive attitude and not deliver on time.”
“I ordered a table three months ago. Was charged for it. They keep changing the delivery date, never received anything, just scammers. Don’t waste your time nor money!!!!!!”
“DO NOT RELY YOUR BUSINESS ON ETSY
Not a reliable platform for sellers AT ALL. They have repeatedly suspended accounts with NO communication highlighting the reasons. We have to raise a couple of cases but every single one remained unresponsive and marked completed after 10 days. Yet, no response received from them. We tried to call them but not successful.
It is so shocking that they have withdrawn the amount for listing the products when the account is suspended and no one responds. It would be good to know at least the reason as to WHY?
I read people's account suspended after 13 years of selling and no reason. This is ridiculous.
Watch your self as to where you are spending your limited resource. All your efforts may disappear and no reason.”
“S from Etsy's Marketplace Integrity team abuse and threaten small/newer seller.
He suspend my shop and threaten me do not open any new accounts at Etsy, they will be closed immediately and without notice! This is very hurtful! If I have different hobbies and loves brings things to people, he himself closed the whole Etsy door to me completely! He did not listen or read any of my explains, not patient! Not nice at all!
Compared to Amazon customer service, Etsy should not have someone like him as an employee.
Etsy is a platform between buyer and seller, not GOD to decide the death or life! He is overpowered! If seller needs edits or amendments, it's should be doable! Not just closed without a word! Or not just shut him off forever! Who gave him a right like a GOD?
You say I did not make the products myself, but I designed it most of them. Handmade is handmade! It's not means just leave there then machine finished all! And also on ETSY at least 50% did not make or design themselves. They are selling thousands of them, made a fortune by years. Where is your eyes? How you did not see it? He doesn't have any knowledge about production!
In his knowledge, all the handmade masks is just produced at kitchen by housewives. Not knowing products need to be better quality, nicer and more reasonable price with time going on!
He doesn't know anything, but just want to use his "Right" to act like a GOD at Etsy!”
“Horrible product do not buy!
We bought masks from this place and was all in pieces with glue spots. We were like who is allowed to sell this junk. We just tossed the masks and will never buy from this company again...SAD”
“I had been a 5 star seller since 2011, but when covid-19 hit in January, no one knew it would affect sales. In February I started getting complaints about late shipments, and frantically searched to find out why they were late. It was confirmed that it was due to covid quarantines, and I wrote to all of my customers informing them of the situation, and asked Etsy if there was anything further I should do. Their response? They suspended my account, kept my last paycheck and gave customers (with their purchases still on the way to them) their money back out of my account. They wouldn’t even let me discuss it with them - just sent a form letter stating that I could petition to unsuspend my account in 2 weeks to give me time to think about what I had done wrong. All my customers were concerned about their orders, and it made ME appear unstable as a seller. Petition to unsuspend? Not on your life. I have a relationship with my customers - I wouldn’t do this to them again. They can find me on my website. What Etsy did was not right. It was unethical, and they should have been there to help a small business through this pandemic - but instead, they showed their true colors.”
“I had been a 5 star seller since 2011, but when covid-19 hit in January, no one knew it would affect sales. In February I started getting complaints about late shipments, and frantically searched to find out why they were late. It was confirmed that it was due to covid quarantines, and I wrote to all of my customers informing them of the situation, and asked Etsy if there was anything further I should do. Their response? They suspended my account, kept my last paycheck and gave customers (with their purchases still on the way to them) their money back out of my account. They wouldn’t even let me discuss it with them - just sent a form letter stating that I could petition to unsuspend my account in 2 weeks to give me time to think about what I had done wrong. All my customers were concerned about their orders, and it made ME appear unstable as a seller. Petition to unsuspend? Not on your life. I have a relationship with my customers - I wouldn’t do this to them again. They can find me on my website. What Etsy did was not right. It was unethical, and they should have been there to help a small business through this pandemic - but instead, they showed their true colors. They won’t even send me my 1099K for last year.”
“This is among some of the worst service I have ever experienced
I ordered a product on April 11. I waited a whole month for the item to arrive.
The seller then contacted me and Appologized because Etsy had closed down their account
So here is where it gets really stupid.
You can't just contact someone and get your money back even though only they have access.
No.
You have to open a case file.
Then you have to wait 3 days.
Then you have to escalate it if nothing is done.
7 days later after escalating my case Etsy hasn't done anything to help me or contact me.
They are prob hoping I'll go away.
I'm NOT going away and if I don't hear from them by June they a will be hearing from me a ton more.
My advice to anyone thinking of using their services is unless they prove to me otherwise don't waste your valuable money and time as you may not get either back.”
“This is among some of the worst service I have ever experienced
I ordered a product on April 11. I waited a whole month for the item to arrive.
The seller then contacted me and Appologized because Etsy had closed down their account
So here is where it gets really stupid.
You can't just contact someone and get your money back even though only they have access.
No.
You have to open a case file.
Then you have to wait 3 days.
Then you have to escalate it if nothing is done.
7 days later after escalating my case Etsy hasn't done anything to help me or contact me.
They are prob hoping I'll go away.
I'm NOT going away and if I don't hear from them by June they a will be hearing from me a ton more.
My advice to anyone thinking of using their services is unless they prove to me otherwise don't waste your valuable money and time as you may not get either back.”
“I recently listed a couple of my items on Etsy but they deactivated my account without properly explaining me the reason, sent me scary emails that they will submit me to the collection agencies if they are willing to, and have frozen my $50 dollars for 6 months which I earned by selling 4 items. They customer service demonstrates absolute disrespect and harassment, and don't even think that their actions are legal they just took my money and do not want to pay me back. Distasting customer service, they don't even have telephone number to explain all details, and unreliable selling platform. Regards, Paul.”
“In order a mothers day present for my wife three weeks before mothers day and still have not received as of today 5/14. I was contacted by the seller explaining that it wouldn't be shipped until 5/6 - 5/12 after I paid for it. I contacted her today about my package and she said it hasn't shipped and had the audacity to ask me to pay her more money so she can send it out with tracking. I'm glad I had this experience because I was willing to spend thousands of dollars on decour for my home we just built. RUN, not walk away from this company!”
“Ordered balloons 10 days ago, just received today. No longer needed as birthday passed. Considering it's the size of a letter and not a parcel. Pathetic”
