Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 629 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.2

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO seller protection what so ever. Buyer is able to open an item not received case before the end of the estimated delivery date. Etsy close the case and refund the buyer automatically after a few days. Nothing is in place to stop the scammers. If you don't want to get scammed, do not sell here.”

Helpful Report

Posted 5 years ago

“Avoid selling on this platform. This is the last straw for me, I am running an online boutique and I sell untreated Jade for example and have to compete with sellers lying that their jade is untreated and that is not right. I sell other small goods and boutique gifts and some customers do not aknowledge a tracking number and begin extortion and sending threats of it if I do not do as they tell me. The last instance is a customer in the USA, I sent them tracking number and they ignored me and wrote in another seperate message asking where it was more than once and then began sending me threats, they were trying to get the item free by pretending to not know what was going on, they left a 1 star review claiming the item was not at their house when tracking shows it was and a note was left and Etsy says that does not violate their policies. This has happened more than once. Etsy will leave you feeling bad as no matter how you try they will allow buyers to do this, add to that the amount of fakes, clear fakes one competes with it is not fit for use. I will now have to leave after everything I have done on Etsy I am leaving and I reccommend others do too.”

Helpful Report

Posted 5 years ago

“Worst place to buy . They will keep on adding additional delivery charges despite you already paying for it. The customer service team is not bothered and they wont refund. Its a waste. Avoid at all costs unless if you want to get cheated.”

Helpful Report

Posted 5 years ago

“I purchased an AirPod pro case which did not fit the AirPods as there is a design fault with them. The seller told me to retract my negative review and then I would get a full refund which I did and guess what? I’ve not had the refund!!! SCAMMERS!”

Helpful Report

Posted 5 years ago

“We ordered and paid for a product on Nov. 24 paid for it at order time was promised a 7 to 10 day delivery. Still do not have product after daily emails with photos included where the company keeps making excuse after excuse of why we dont have it even giving us fake tracking numbers. Etsy has been no help getting seller to send product or refund our money. Unfortunately ruining a Christmas for someone I love. DO NOT order from Etsy they are not helpful to customers. Tammy Murphy”

Helpful Report

Posted 5 years ago

“Etsy supported Seller, ArtDecoTr Eren SAVAS https://artdecotr.ecrater.com/ advertises on Amazon, Etsy and social media pages. I have purchased a wall clock from them under the link: "Large Wall Clock,Modern Wall Clock,Wooden Wall Clock,Decorative Clock,Engagement Wedding Gift,Large Unique Wood,Home decor ,Gift for Friend Large Wall Clock,Modern Wall Clock,Wooden Wall Clock,Decorative Clock,Engagement Wedding Gift,Large Unique Wood,Home decor ,Gift for Friend" The description stated that the item is made out of "Material: Wood (Not any plastic,unnatural or synthetic materials)" The cost was AUD $131 at the time. The item arrived on 18th of June 2019 in a ripped, soft, cheap, paper bag without any structural support (a flat clock, 60 cm in diameter traveling across the world, put into a paper bag!), the packaging did not even have any bubbles or foil, it was half open. The item is not made of wood but the poorest quality leftover melamine and paper, factory cut, not handmade, the color is not consistent through, the white looks yellowish gray, the clock is bent, scratched, and it looks like it got wet during transport as the finishing is peeling off. I am fighting for a refund, the seller 'Eren Savas' (doubt an actual person) communicates with an automated, templated poor English (classic scammer), 'she' either does not respond at all or is delaying the process, very difficult to deal with. It has been 6 days now and still no refund - basically, a dodgy scamming developing country business. I do not believe I am a one-off. I suspect this is a dodgy company in Turkey (that's where the item came from) portraying itself as a boutique art items supplier. I question the quality of Etsy advertisement policies and authenticity of Etsy reviews, there is another review stating they never got their item from this seller and Etsy still has not removed the seller. I wonder how much Etsy gets from it! BE WARY!”

Helpful Report

Posted 5 years ago

Etsy is rated 2.2 based on 629 reviews