Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advertised ship within hours or if placing the order by 1 pm it will ship the same day! No! they are a big lie. I have shopped with them for 2 years and more than 30 orders, only some orders that they did ship the same day. For my current order, I placed 3rd at noon, they didn't ship till 5th in the evening. I sent an email to CS, if I can reject the package or return at your cost since you didn't process as promised, they said you can return and pay your own fee. What a BS! THIS ORDER I NEED IT BY 3/7/2020 if she shipped on 3rd I would receive it in time.”

Helpful Report

Posted 5 years ago

“I don’t know how are they still in business!! Clothes isn’t was they display on website. You view one image and receive a total different. You have to pay for return shipping and then you only give back credits.Sizing is misleading so you are hoping to receive something better not nope.”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM HERE. Their product is junk. Obviously they know it since They do not stand behind their product. They charge YOU the customer $8.00 to return something that doesn’t fit and then have the nerve to only give you store credit.... then you try to buy something else again and it doesn’t fit so you spend another $8.00 to return it. In the end you spend $16 or $24 just trying to use your store credit. Do NOT waste your hard earned money on their crappy product!!!”

Helpful Report

Posted 5 years ago

“Very bad customer service ,i have got my order , one dress is mistake in size , and one of them has difficult in fabric , nobody answer that what should i do ?”

Helpful Report

Posted 5 years ago

“I was sent a dress with blood stains on the lower part of the dress and all they was offer to send a new or give me store credit like I would ever what to shop with them after receiving merchandise in that condition, gross never again I wish I could upload the pictures”

Helpful Report

Posted 5 years ago

“I don’t have my clothes yet and y’all costumer service is horrible!!!”

Helpful Report

Posted 5 years ago

“They need to have a direct phone number to resolve issues. After waiting a whole day for a Customer service to reply They replie with a nonsense answer And send u a coupon code Hellooooo i need my answer to resolve ur difficult return process Do not purchase anything if You are not sure of it cause it is not a free exchange and even if the size is not right You pay the price I will only shop in stores”

Helpful Report

Posted 5 years ago

“I wore and washed a body suit once on a 30 degree delicate wash and the red colour from the sleeves has run into the rest of the top and now it has a pink tint to it. It’s ruined and I can no longer wear it. And customer services will not even contemplate sorting out the problem because it’s been worn even though the item is faulty. Never buying from here again.”

Helpful Report

Posted 5 years ago

“This was a really bad experience. I was really excited about my clothes but then I’m these jeans aren’t really my style and they fit a little too tight. I was on the phone with my friend and she informed me that they only give you store credit and not your money back. That should be against the law because they’re basically keeping your money regardless... you have no choice but to spend the money back on their website. If I pay for a service I should be able to receive my money back as long as I have a receipt and it is unworn.”

Helpful Report

Posted 5 years ago

“Sizes run small. Disappointed that only store credit given. This was second purchase. First purchase was express shipping and didn’t arrive for 3 weeks. Never shopping here again. Return labels should be included in packaging since there is no convenience of trying on before purchase prior to buying just receive store credit.”

Helpful Report

Posted 5 years ago

“My order has not been processed. I havent heard back from them regarding shipping I dont know if they will process my order. I am very frustrated as no one is getting back to me.”

Helpful Report

Posted 5 years ago

“On my recent order I was missing a top to one of my sets, so I emailed the company and asked them to ship me the top; and they told me they could not do that and only gave me the options to get store credit for half of the set’s cost or return with shipping being covered by me to get full store credit. Very irritating that their company was the one to forget an item in my order and they refused to ship the item to me or even give me an actual refund. That was a month ago and I still have not received anything back from it. Do not recommend purchasing from Fashion Nova unless you want missing items, bad customer service, and to be practically forced to order another order.”

Helpful Report

Posted 5 years ago

“They return policy SUCKS! Hopefully you can fit It so you won’t have to deal with these people! I paid extra money At the UPS office for them to receive my order within 2 days, 2 weeks before my baby shower! I had to reach out to them to check on my order a week after I mailed out my order for them to say that they still don’t have it my order. My tracking number says they got it! Now I have to find something from somewhere else because they are too lazy to find my order in time! It’s so stressful, because as we all know you can’t get your money back! So I basically gave them 50 bucks for nothing! Do not try to return! I repeat don’t not try to return! Nothing but a bunch of slow ding bats work there!”

Helpful Report

Posted 5 years ago

“Fashion nova SUCKS. the quality of everything they sell SUCKS. Customer service SUCKS. they sent me heels that were scuffed up and seam coming out. I could go to Marshals and get better quality. They refuse to give me my money back and they’re just unprofessional.”

Helpful Report

Posted 5 years ago

“I ordered a pair of heels and they came scuffed up and the seam was coming out. The quality of their items are not worth the $49.99 they’re charging us. I asked for my MONEY BACK and they said they’ll give me store credit ???? This isn’t the first time that’s happened to me either they need to DO BETTER”

Helpful Report

Posted 5 years ago

“If I could give zero stars, I would. Please custom read the reviews and don’t waste your time ordering products from fashion nova. First of all, their customer service is very poor. I spoke with one lady from the customer service team. She was an inhumane person, and I regret to speak with her.she didn’t listen to the customer’s questions. Please, fashion nova train your staff. It is embarrassing how they speak with clients. Next, They have poor return services. They don’t want to return your money, rather they force you to get store credit. I would like to conclude that fashion nova is not a good place to spend your hard-earned money.”

Helpful Report

Posted 5 years ago

“I ordered pants that were too small. I went on the website to purchase a return label , only to never receive it. I contacted customer support and showed them to charge on my card. They pretty much told me that wasn’t their problem!!! I then had to pay 29.00 for a return on pants that only cost 39.00. The customer service is awful!”

Helpful Report

Posted 5 years ago

“Poor customer service and customer care is beyond 0. Just care about making money and once the transaction is over they don’t care! Shame on you Fashion Nova”

Helpful Report

Posted 5 years ago

“I have never ordered from fashion nova before, but I have seen a few people on instagram order so I thought i'd give it a shot. I ordered the simply cozy sweater set in mauve. I am honestly extremely disappointed. I have always been a size small anywhere I shop, and so i ordered a size small and the shorts are HUGE on me.. I would need an XXSMALL to even have them fit. Also, the picture shows almost a light pink colour, this appears to be more of a purple. And lastly, the picture looks as if its a tight almost spoandex or leggings type material, but these are more like sweat pants shorts. A Waste of money. Unfortunately the return process is too much of a pain so this outfit is now my new pajamas that i cant leave the house in,”

Helpful Report

Posted 5 years ago

“This site is a scam After reading that reviews I tough will be a great purchase First of all the product Are not as a pictured ., I spend 150 . second I’ll return the item and I get store credit when I clearly pay with my debit card be careful when you buy from here.. 90% of the items u Can’t return cuz is a “SALE””

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,865 reviews