Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,882 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,882 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from fashion Nova and paid extra for 2 day shipping and I got it 3 days after the expected date. I purchased 4 items which would have given me free shipping. I called fashion nova and was told that I received my package within the correct time period. Because they can't guarantee the delivery. Of the items I purchased only one stated that I could not return therefore I returned 2 items. Now I am being told that none of the items were returnable even though the packing slip did not state that. They stated they can't send the items back to me and they would only give me 50% back. They even told me that they will resell the items at full price. Fashion Nova is a scam and I will never purchase anything from them again.”

Helpful Report

Posted 5 years ago

“I just received a skirt. It is cheap looking and four sizes too small. I have had to return multiple orders...too small most of the time. In addition, it takes almost a month to issue refunds and/or credits. Not very happy right now as I have to pay to return this cheap skirt.”

Helpful Report

Posted 5 years ago

“Fashion nova return policy sucks they sent me damage items . I have to lose out on my shipping would never purchase from here again rip off . They don’t even allow you to call them ..”

Helpful Report

Posted 5 years ago

“I wish there was an option for zero stars. This company is the absolute worst. I should not have to read a "legit" company's return policy prior to purchasing items. I bought four pieces of clothing with the intention of trying them on at home and returning what I didn't like. Then my package is delivered and I found out that NONE of the four items are able to be returned because of Fashion Nova's asinine return policy. I'm sorry, you can't return items that sales price ends in $.00, .96, .97, .98?! What?!? And even if they do accept a return it's for store credit, even if it's within the 30 purchase window. I will NEVER buy anything from this company again, and furthermore I'm going to every review site I can to let people know DON'T BUY FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“They sent me the wrong item! A size 3 in jeans. I ordered a LARGE jumpsuit. They have the worst customer service (No live agents, just emails). They never respond to anything. People spend lots of money with this company, they should be ashamed of how they handle disputes. I am filing a dispute with my bank.”

Helpful Report

Posted 5 years ago

“Horrible service! They won’t give me my money back for returns because of the stupid policy. I have never shopped their and never will ever again! 🤬🤬🤬🤬”

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Posted 5 years ago

“Still waiting for a order that was put in over 3 weeks ago with no update on tracking info . They are quick to take your money not so quick to deliver 👎”

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Posted 5 years ago

“I ordered my items in December and I still have received them I am waiting for a refund I don't know What is taking so long but I will never be order from this company again they have been nothing but stress I am going on vacation in a few weeks and still ain't got my refund. This was the worst idea I ever came up with I even had to buy whole new outfit for a hen doe cause they didn't deliver on time even for I ordered 2 months before wa before my birthday that has passed I still haven't received nothing all I want is my refund so I can forget about this whole process.”

Helpful Report

Posted 5 years ago

“🤬🤬🤬💩💩💩The worst. I called before placing because it was not giving me the option to put in a code so the idiot told me to put in my credit card number and it would ask me after. I did and the payment went through with the discount. I called back twice and they offered nothing. And if I return the items they will give me a store credit. IT’S UNACCEPTABLE. Will never order again. 💩💩💩🤬🤬🤬”

Helpful Report

Posted 5 years ago

“The worst online shopping site! Highly unprofessional and uncooperative. I was unable to edit my delivery address with these ppl or cancel my order before it even shipped! But they wasted no time in taking my $ from my credit card and their policy is store credit, not even real credit!!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I ordered a package from Fashion Nova on 03/06/2020. I paid for overnight shipping which was an additional $19.99. They told me as long as I place my order before 1 pm, I will receive my package the next day. I ordered my items (Black Jumpsuit & Gold Studded Earrings) at 10:57:07 am. I got an email Saturday 03/07/2020 at 9:15 am stating that I have a delivery scheduled for that day. The driver of UPS put my order as delivered at 10:28 am, but there was no package delivered around my house at all. They even put that they left it at the front door. I have cameras that are on my porch and it was no signs of UPS on my porch not what so ever. I reported this immediately to UPS but no one has called me back. I've called several times and all they did was file a claim. No one checked with the driver, The store did not call me either. I asked several times for a supervisor, but no one has reached out to me yet. I contacted Fashion nova immediately to let them know whats going on. I am going to send in my Camera recordings to show there is no signs of a UPS driver dropping off a package in between 9:15 am & 10:30 am. PLEASE BE CAREFUL WHEN USING UPS TO SHIP YOUR PACKAGES THEY ARE TRYING TO THROW THIS INCIDENT UNDER THE RUG!”

Helpful Report

Posted 5 years ago

“THE WEBSITE CAN NOT BE TRUSTED THEY SWIPE YOUR PURCHASE WITHOUT YOU EEVEEN HIT ACCEPT”

Helpful Report

Posted 5 years ago

“Ordered a few pieces of clothing ($80 worth) but then it never arrived. It says it’s arrived online but the package is no where to be found. I live in an apartment so there’s always people at front desk to receive packages, so I reached out to their customer service, they suggest I write a claim to the shipping company? I contacted the shipping company, and they suggested I talk to fashionnova...”

Helpful Report

Posted 5 years ago

“I bought a jumpsuit. It is unworn. I just tried it on before a special event and removed the tags. The stitchings was not symmetrical with the back and front. It was so faulty everyone was shocked. Reported it and told She they will only offer 25% next order as it’s out of the time frame. Disgusted and shocked - stay away from Fashion Nova. Shocking service, no customer care. Worst company ever! 25% off is ridiculous for an item that is faulty. I’m from the uk and faulty items are replaced or refunded . They have not tried to resolve the issue instead of referring me to your terms and conditions which is unfair and inappropriate”

Helpful Report

Posted 5 years ago

“I have had several issues with fashion nova, they only pay attention to the insta celebs who are not even paying for items. Order placed in November 2019, 2 items missing 2 items defect, returned 9 items until today they have not refunded me for these items, I am processing a claim through my credit card company as they are not replying to emails! There stealing from clients, tried again to order in January 2020, until today order not received they said there was an error, I have send them several email to provide me with a gift card of a refund no reply yet!!! SCAMMERS”

Helpful Report

Posted 5 years ago

“I added something to my cart. I received an email stating my order was received. I immediately called them and told them to remove the card on file and that there was some sort of glitch. They refused to cancel. Once I received the items I immediately returned them. I called Fashioniva and gave them the shipping number. This was last June. They refuse to refund me. I have a full email thread and they still refuse stating they don’t have proof they received the items”

Helpful Report

Posted 5 years ago

“Advertised ship within hours or if placing the order by 1 pm it will ship the same day! No! they are a big lie. I have shopped with them for 2 years and more than 30 orders, only some orders that they did ship the same day. For my current order, I placed 3rd at noon, they didn't ship till 5th in the evening. I sent an email to CS, if I can reject the package or return at your cost since you didn't process as promised, they said you can return and pay your own fee. What a BS! THIS ORDER I NEED IT BY 3/7/2020 if she shipped on 3rd I would receive it in time.”

Helpful Report

Posted 5 years ago

“I don’t know how are they still in business!! Clothes isn’t was they display on website. You view one image and receive a total different. You have to pay for return shipping and then you only give back credits.Sizing is misleading so you are hoping to receive something better not nope.”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM HERE. Their product is junk. Obviously they know it since They do not stand behind their product. They charge YOU the customer $8.00 to return something that doesn’t fit and then have the nerve to only give you store credit.... then you try to buy something else again and it doesn’t fit so you spend another $8.00 to return it. In the end you spend $16 or $24 just trying to use your store credit. Do NOT waste your hard earned money on their crappy product!!!”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,882 reviews