Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,882 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,882 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam artist!”

Helpful Report

Posted 5 years ago

“Thieves. Refunded me incorrect amount When the shirt I ordered was out of stock and my order cancelled. I was fighting to get the correct amount back onto my visa over email and they eventually stopped relying. No # to contact customer service . DO NOT SHOP HERE”

Helpful Report

Posted 5 years ago

“They wrote any address on my package and i never received it and they returned it back and never returned my money but want to give store credit smh DEFINITELY LOST A LOYAL CUSTOMER”

Helpful Report

Posted 5 years ago

“I haven't had any updates on my package for a week, They state they supposedly came to my house but nobody was there. We have no choice but to be home so thats a lie! This is my very first order with fashion nova and my last because you would think they use a postal service that is known and reliable such as Canada post or UPS, even DHL is good but no they use a postal service where you can't contact the postal office or they don't have a customer service section or even a phone#. My package was supposed to arrive last week, it states they were gonna try the next business day which would've been the Tuesday and its now been a week and nothing! I'm disappointed. I had been emailing for about a week and the responses are all the same, and generic.”

Helpful Report

Posted 5 years ago

“HORRIBLE HORRIBLE HORRIBLE! I had to return an item and they didn’t even provide the return label. I had to pay for the label. Then i found out they were not going to refund me the money, instead they were going to give me a credit. When I tried to use the code they gave me it was invalid. Then they sent another code which is also invalid. They tool forever to respond to you. They are not helpful and their clothing materials are very cheap! Worst store ever and customer service.”

Helpful Report

Posted 5 years ago

“The descriptions of the items are incorrect. I ordered cotton T-shirt’s. They are polyester/spandex mix. False advertising. Also the 4 items were ordered at the same time, shipped from the same place, They were shipped in 2 separate packages 1 month apart, Doubling the shipping amount. Shipping country is not listed, delivery will be extended by over 2 months due to international issues. If I could have read any of this information in advance I would not have ordered.”

Helpful Report

Posted 5 years ago

“I recently ordered from Fashion Nova, and once I received my package it was missing 4 of my items. There was also a pair of Old Navy biker shorts inside that I am extremely confused about. When I emailed them about my missing items they asked for the packing slip, but there was never one placed inside my package. The second time they emailed me they told my that I had to reach out to UPS myself, which I did. UPS said all of my packages had been delivered which means this is a mistake on Fashion Novas end. I have emailed them multiple times and I just keep getting the same response over and over which is that I need the packing slip, which I have made clear over and over that it was not sent to me. Not only are their customer service reps extremely unhelpful it takes days to get a response. This will be the absolute last time I shop at Fashion Nova. They are stealing my money!”

Helpful Report

Posted 5 years ago

“I received damages sets and was it part was ripped off you could see the rubber band coming out. But they refused to send me replacement now I will talk to my credit card company for fraud. This was my first time and I would not buy it again. It’s expensive for quality just don’t buy”

Helpful Report

Posted 5 years ago

“I ordered two pairs of jean shorts in the exact same size, same stretch denim material. One pair fit perfectly while another pair I couldn’t even get over my thighs. I knew they did store credit instead of refunds so I went to return the small jean shorts and then saw how ridiculous their return policy actually is. “Items that are sold with the end amounts of .00, .98, .97, and .96 are considered final sale and will not be accepted for store credit.” My too small shorts were $21.00 even. Who has a return policy like this?”

Helpful Report

Posted 5 years ago

“Sizing is all over the place. Shipping is WAYYYY longer than estimated. Quality for the price is disappointing, some items break easily and the materials just aren’t nice. My order wasn’t delivered and was returned to them, and they did not refund me, they gave me store credit. It’s frustrating because I bought the items with a 80% discount and they only gave me a 25% off coupon. They refused to re-deliver or refund my card.”

Helpful Report

Posted 5 years ago

“I ordered my daughter a outfit for her birthday and got expedited delivery. I knew I should have just canceled the order when I had to change the pants size three times from a size 3 to a 7 pants arrived and they were in fact a size 3 . Thanks fashion nova for ruining my daughter’s birthday they already have to stay in because of Covid -19 and you all are just taking peoples money without a thought of consideration on how important certain things are to them . You all gave me 2 damn coupon codes like that’s going to help not to mention I have to pay to return the clothing to you. I hope nobody ever orders from here for an important date because you all will definitely ruin it for them guaranteed. Thanks for ruining my kids birthday along with Covid -19”

Helpful Report

Posted 5 years ago

“I paid Express shipping and I didn't received it but the worst thing is it marked as delivered 3 days ago, the worst worst thing is this is second time they do it. Marked as delivered but I didn't get it, this is a fraud? This time I got a camera after last time. Everybody staying home because stay home order, there was nobody in the yard or on the street and nobody came to delivery it. Their delivery company name is ontrac. And I clicked " Track my order" it showed ready to go "It is available until it arrived carrier facility " means it is not delivered yet but I messaged fashionnova and ontrac they both told me it delivery at April 1, that's why I couldn't find out until 3 days later.”

Helpful Report

Posted 5 years ago

“This was the worst order that I have ever received. It came three days late, and the cloths wasn't correct. I ordered a medium, and they sent me a large. I do not recommend this to other buyers. I ordered glasses, and they came scratched and broken.”

Helpful Report

Posted 5 years ago

“No stars I hit one just too be able too write this review My daughter purchased and item FN sent item too wrong address we requested help and a refund all we received were E-Mails from the mist unprofessional people I have ever encountered representative could not follow along with the issue waited 5 days after Kevin e mailed me just today the next dummy said file report with ups I will not chase a package that FN sent too the wrong address now they had correct address but sent it too wrong address I’m so sick of large companies just walking all over their customers I wonder how many customers they are doing this too everyday? I will not go away I’m a mother and you don’t MESS OVER MY CHILD no she’s not one of their thousands of celebrity customers but she just as important I want my child’s REFUND I will be filing a report with the BBB and contacting their state and my states attorney’s office Questions below No Refund at all”

Helpful Report

Posted 5 years ago

“My boyfriend always orders really cute clothes from Fashion Nova for me, but this most recent order will be the last time because of the customer service I received. I got the run around via email for a week. The Fashion Nova customer service line is not helpful. The first woman acted like I was an idiot and then hung up on me in the middle of reading my order number. The second lady said that she resent my e-gift card and I didn't receive it. I continued to email and finally got my e-gift card today. Sucks because their clothes are so cute, but I'm not going to support a company that doesn't treat their customers with respect.”

Helpful Report

Posted 5 years ago

“I shopped frequently with them spent a lot of money, I returned a returnable item it was verified by the post office that it was delivered. I did everything on my end to receive my refund/e-gift card. They kept saying they don’t have no record of my return. They have very poor customer service. The only contact is by email it was a horrible experience dealing with fashion nova.. Its been 4 months I say don’t waste your time.”

Helpful Report

Posted 5 years ago

“what kind of company does store credit only? a company that KNOWS their product is low quality and wants to retain the money no matter what”

Helpful Report

Posted 5 years ago

“Money driven with no customer service skills If i could give a minus rating for customer service on after care i would. Fashion Nova had local USA instructions in my international package and having to return myself and pay a shipping fee of $25.00 to only find out fashion nova couldn't find the package and it had been delivered was a nightmare. The back and forth emails where they refused to answer my questions is frustrating and, it doesn't illustrate that they actual value their customers. It appears there is always a different person answering emails and obviously they do not read the chain and explaining issues again and again with new operators to only be advised nothing is wrong we cannot issue a credit it appalling. "WORST CUSTOMER SERVICE EVER".”

Helpful Report

Posted 5 years ago

“I ordered the Misnight Daiquiri satin midi dress-HotPink and it is absolutely horrible. The material is so cheap, and it actually look like a pajama. Just by feeling the material feels like its going to rip. I paid $39.98 plus shipping, so over 50$ dollars for a cheap cheap dress. If i knew this material was so cheap i would not have paid $5 for it. When i went to try and return, i cant because return because “any pricing ending with .00, .97, .96 or .98 is not returnable, its considered final sale”.. i absolutely not recomend FashionNova at all. Worst Online shopping experience ever!”

Helpful Report

Posted 5 years ago

“I really dont understand why the sale price goes up when ordering from the UK... still awaiting my order for over 2 months now....”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,882 reviews