Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Money driven with no customer service skills If i could give a minus rating for customer service on after care i would. Fashion Nova had local USA instructions in my international package and having to return myself and pay a shipping fee of $25.00 to only find out fashion nova couldn't find the package and it had been delivered was a nightmare. The back and forth emails where they refused to answer my questions is frustrating and, it doesn't illustrate that they actual value their customers. It appears there is always a different person answering emails and obviously they do not read the chain and explaining issues again and again with new operators to only be advised nothing is wrong we cannot issue a credit it appalling. "WORST CUSTOMER SERVICE EVER".”

Helpful Report

Posted 5 years ago

“I ordered the Misnight Daiquiri satin midi dress-HotPink and it is absolutely horrible. The material is so cheap, and it actually look like a pajama. Just by feeling the material feels like its going to rip. I paid $39.98 plus shipping, so over 50$ dollars for a cheap cheap dress. If i knew this material was so cheap i would not have paid $5 for it. When i went to try and return, i cant because return because “any pricing ending with .00, .97, .96 or .98 is not returnable, its considered final sale”.. i absolutely not recomend FashionNova at all. Worst Online shopping experience ever!”

Helpful Report

Posted 5 years ago

“I really dont understand why the sale price goes up when ordering from the UK... still awaiting my order for over 2 months now....”

Helpful Report

Posted 5 years ago

“Worst site ever to shop from.Ordered from them and never got my package. They refused to re-send my package or return my money. They use delivery services that steal ur package after taking a picture of it. Rude Customer service rep told me once they ship the package it's not their problem. Fashion Nova charged my card when I ordered and not the delivery company.They are ripping off their customers.sad!!!”

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Posted 5 years ago

“I guess no clothes for heavy set people you all suck ass”

Helpful Report

Posted 5 years ago

“This is worst place to shop from . I literally made a purchase and it didn’t even process through yet. And wanted to make a size change . After 30 min of me ordering 250$ worth of stuff I had one item that I messed up the size on and they telling me that they can’t Change a freakin size ? Before it even processed ? Or can’t even cancel the shipment ? What kinda BS customer services is this ? Don’t shop from this website .”

Helpful Report

Posted 5 years ago

“Wow. Let me tell you. This is by far the worst customer service I have ever experienced in my 25 years on this earth. I ordered a mesh skirt and top set which came in DAMAGED. The mesh had a hole on the arm sleeve. This item happened to come in while I was on vacation. I was 24 hours over their return policy, but reached out to customer service the moment I got home and opened it. When I called, they basically said "too bad, you're not qualified to return it". I asked to speak with a manager or to escalate the issue - for this was not just an item I didn't like or didn't need anymore... IT WAS DAMAGED. The man on Fashion Nova's customer service team said sarcastically, "Yeah, sure let me go grab him, he's right here..." and then HUNG UP THE PHONE!!!!! YES! Hung up the phone on a customer. I called back and got a different representative on the line. I told him what had just happened to me and he apologized. He said he would refund the item and gave me a code to use for a discount the next time I checked out. But, THE CODE WAS INVALID. Giving one star because at least after ONE HOUR on the phone, they had the decency to give me my money back for the damaged item. Have not ordered from them since.”

Helpful Report

Posted 5 years ago

“The worst clothing site that I will buy from. First of all they don’t give you your money back only store credit , they’re sizes are not what you except is like 3x’a smaller. I am a medium type of girl of any type of clothes and all of sudden these clothes are like xs for being medium. Dislike a lot !!!”

Helpful Report

Posted 5 years ago

“Only reason I gave them one star is because I had to choose a star for the review. I ordered 2 blouses and they were somehow lost by UPS. Long story short I paid about 70 bucks for 2 blouses I never received. I contacted fashion nova and was told UPS had to solve the issue. I never got a refund or replacement of the merchandise placed. Fashion Nova doesnt even have a phone number to call. Everything is by email and I got thr same response on every inquiry I made. I basically threw my money away and never received the merchandise. Dont buy from this company. If your items are lost they will never replace the items nor will they issue a refund. Terrible customer service. I will never buy anytjing from Fashion Nova again.”

Helpful Report

Posted 5 years ago

“It’s definitely a scam Clothes are not true to size even using the size chart . Will NOT refund YOUR money back. Will never order anything else from them. Just know if you order anything from fashion nova you’re taking a chance . DON’T DO IT 🏃🏽‍♀️🏃🏽‍♀️🏃🏽‍♀️🏃🏽‍♀️”

Helpful Report

Posted 5 years ago

“Worst company ever, save your time and shop else where. They refused to correct the shipping address on my order and shipped it regardless. It was not able to process and they ended up sending back to the sender. I asked for a refund they refused and didn’t send me store credit.”

Helpful Report

Posted 5 years ago

“I had a return and never received credit for my return. I actually had two returns with two packing slips in the same box that I shipped through USPS. I received credit for one and not the other. Had a lot of emails back and forth with fashion nova, but never came to a solution. They just stopped responding and to this day I still have not received a credit or an email stating what they are going to do to compensate me. So it’s like I paid for a product that I don’t even have anymore. Total rip off! Never purchasing from them again.”

Helpful Report

Posted 5 years ago

“⚠️⚠️⚠️YOU, AS A COSTOMER SHOULD KNOW: Do not buy from this company. I gave them two chances with my orders. It was honestly two chances too many. The first time it was partly my error I submitted with an typo error on my house number. Upon noticing my confirmation of submission, I immediately emailed the company... The response was that even though they knew is improper there was nothing they could do. It would knowingly be sent to the wrong address. WTF? ... Okay my bad right? Well I tried to give them a second chance ( dumbest idea ever) after 100% appropriate information of course they took my money with no problem. But then I never received my package, I was home the day and time they claimed with my windows open and my couch looks right on my front porch. They tried to tell me I was wrong and that it was delivered. Upon the confirmation post they show the package was even delivered to my residence. It was a house down the block! they then responded tell me to go pick up my package from them ( a stranger) of course the home claims they never received anything. after back-and-forth emails they expect me to print out my own form to send in the mail. I told him I did not own a printer and due to the coronavirus there was nothing I could really do... Basically the situation situation is ending in giving me a giant f*** you and saying if I don't do it by a certain day my claim will be no longer valid. Clearly they don't care about the health & safety of their clients or quality of service! Please save your money and go somewhere else!!”

Helpful Report

Posted 5 years ago

“I replaced an order in January 21st never received.. no tracking info.. very bad costumer service they dont even respond to my emails!!”

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Posted 5 years ago

“This is not my first time having a horrible experience from fashion nova but the third time. This time I ordered a set and only the top arrived. The only option is that they want to refund me the half of the money which is not fair because I won't be able to buy the pants alone with that price. Before they never sent me a refund. I wonder if there are any regulations from the state or something that can make them change and not scam people. Shipping takes forever. Their emails are horrible, they ask you the same questions over and over even though you have provided them the information they asked.”

Helpful Report

Posted 5 years ago

“I don’t even want to return anything. I don’t want my money back. I just wanted to change my address. I recently moved from GA to CA and my package is going to an apartment, matter fact, a STATE that I no longer reside in. They gave me the option of changing my apartment number ONLY. What??? Of course this was my screw up. But this business is not about the customer convenience or satisfaction. They care about taking your money wether you receive a package or NOT. I loved this site until now and I don’t think I can bring myself to buy from them again.”

Helpful Report

Posted 5 years ago

“I love fashion nova clothes but the shipping is terrible. If UPS drop your order off because they don't have you to sign. My order of $331.31 and was stolen and fashion nova don't give 2 fucks SMH if you order from here have it ship to the nears UPS store for pick up. Am working with UPS to see if they can help me... but I will never order from here again. And you can't reach out to no 1 just crazy. And you have to pay to send items back. This was the first and last time.”

Helpful Report

Posted 5 years ago

“Bought the same Jean's twice and when I returned one I had to pay and also could not be given my refund back and had to use store credit so I could buy something else which was not my plan”

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Posted 5 years ago

“Can’t speak to no one, they never want to help u out, I order the wrong size by mistake and they didn’t care, now I’m stock with something I can’t wear. I got a damage jumpsuit and now having issues cause I didn’t report it in 7days, meanwhile I told them I was out of town and didn’t see it until I got back 😡😡”

Helpful Report

Posted 5 years ago

“I placed the order thinking I ordered the pants because they use the same photo for the hoodie as the pants although I know I should’ve read more thoroughly as soon as I placed the order literally not two seconds later I realize what I ordered and then I tried to cancel and apparently once you place the order they can’t cancel it even though it hasn’t been shipped out at all so I had to end up receiving an item I knew I didn’t want & had to pay for shipping label plus shipping on the original order and then after going through everything at the post office Which was extremely inconvenient of me to have to go to the post office in the first place because I wasn’t able to go there immediately so about a week after shipping it out I get it sent back to me and for the past several days now I’ve been trying to contact the customer service team about it and they’ve only responded once claiming they can’t find the order. The shipping label address claim that they didn’t sell the product that was shipped to them that’s why I ended up getting it shipped back. But I’m done shopping with them because this was really ridiculous I highly doubt they will be resolving the issue because I’ve sent out over 10 emails about it and only had one response which was about 3 days ago & they claim it takes up to 48 hours for a response! I’ve contacted them before for other issues & they never took this long so I’m getting the feeling I’ve been cheated out of my money TWICE!”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,865 reviews