Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,898 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a really bad experience. I was really excited about my clothes but then I’m these jeans aren’t really my style and they fit a little too tight. I was on the phone with my friend and she informed me that they only give you store credit and not your money back. That should be against the law because they’re basically keeping your money regardless... you have no choice but to spend the money back on their website. If I pay for a service I should be able to receive my money back as long as I have a receipt and it is unworn.”

Helpful Report

Posted 6 years ago

“Sizes run small. Disappointed that only store credit given. This was second purchase. First purchase was express shipping and didn’t arrive for 3 weeks. Never shopping here again. Return labels should be included in packaging since there is no convenience of trying on before purchase prior to buying just receive store credit.”

Helpful Report

Posted 6 years ago

“My order has not been processed. I havent heard back from them regarding shipping I dont know if they will process my order. I am very frustrated as no one is getting back to me.”

Helpful Report

Posted 6 years ago

“On my recent order I was missing a top to one of my sets, so I emailed the company and asked them to ship me the top; and they told me they could not do that and only gave me the options to get store credit for half of the set’s cost or return with shipping being covered by me to get full store credit. Very irritating that their company was the one to forget an item in my order and they refused to ship the item to me or even give me an actual refund. That was a month ago and I still have not received anything back from it. Do not recommend purchasing from Fashion Nova unless you want missing items, bad customer service, and to be practically forced to order another order.”

Helpful Report

Posted 6 years ago

“They return policy SUCKS! Hopefully you can fit It so you won’t have to deal with these people! I paid extra money At the UPS office for them to receive my order within 2 days, 2 weeks before my baby shower! I had to reach out to them to check on my order a week after I mailed out my order for them to say that they still don’t have it my order. My tracking number says they got it! Now I have to find something from somewhere else because they are too lazy to find my order in time! It’s so stressful, because as we all know you can’t get your money back! So I basically gave them 50 bucks for nothing! Do not try to return! I repeat don’t not try to return! Nothing but a bunch of slow ding bats work there!”

Helpful Report

Posted 6 years ago

“Fashion nova SUCKS. the quality of everything they sell SUCKS. Customer service SUCKS. they sent me heels that were scuffed up and seam coming out. I could go to Marshals and get better quality. They refuse to give me my money back and they’re just unprofessional.”

Helpful Report

Posted 6 years ago

“I ordered a pair of heels and they came scuffed up and the seam was coming out. The quality of their items are not worth the $49.99 they’re charging us. I asked for my MONEY BACK and they said they’ll give me store credit ???? This isn’t the first time that’s happened to me either they need to DO BETTER”

Helpful Report

Posted 6 years ago

“If I could give zero stars, I would. Please custom read the reviews and don’t waste your time ordering products from fashion nova. First of all, their customer service is very poor. I spoke with one lady from the customer service team. She was an inhumane person, and I regret to speak with her.she didn’t listen to the customer’s questions. Please, fashion nova train your staff. It is embarrassing how they speak with clients. Next, They have poor return services. They don’t want to return your money, rather they force you to get store credit. I would like to conclude that fashion nova is not a good place to spend your hard-earned money.”

Helpful Report

Posted 6 years ago

“I ordered pants that were too small. I went on the website to purchase a return label , only to never receive it. I contacted customer support and showed them to charge on my card. They pretty much told me that wasn’t their problem!!! I then had to pay 29.00 for a return on pants that only cost 39.00. The customer service is awful!”

Helpful Report

Posted 6 years ago

“Poor customer service and customer care is beyond 0. Just care about making money and once the transaction is over they don’t care! Shame on you Fashion Nova”

Helpful Report

Posted 6 years ago

“I have never ordered from fashion nova before, but I have seen a few people on instagram order so I thought i'd give it a shot. I ordered the simply cozy sweater set in mauve. I am honestly extremely disappointed. I have always been a size small anywhere I shop, and so i ordered a size small and the shorts are HUGE on me.. I would need an XXSMALL to even have them fit. Also, the picture shows almost a light pink colour, this appears to be more of a purple. And lastly, the picture looks as if its a tight almost spoandex or leggings type material, but these are more like sweat pants shorts. A Waste of money. Unfortunately the return process is too much of a pain so this outfit is now my new pajamas that i cant leave the house in,”

Helpful Report

Posted 6 years ago

“This site is a scam After reading that reviews I tough will be a great purchase First of all the product Are not as a pictured ., I spend 150 . second I’ll return the item and I get store credit when I clearly pay with my debit card be careful when you buy from here.. 90% of the items u Can’t return cuz is a “SALE””

Helpful Report

Posted 6 years ago

“Order stuff for wife. She decided she didnt want and tried to cancel within 10 mins or ordering before even recieving a convermation. they stated you cant cancel an order once ordering but once you recieve it you can send it back for store credit. The got package missing items was told cant return 90% of stuff becuase they wer sale item and not returnable. Thye agrued with me over missing items and refused to replace them. said I had to prove they were missing”

Helpful Report

Posted 6 years ago

“Really disappointed in your customer service. I love fashion nova and after ordering over $100 in product and not receiving it although ontrac supposedly did, waiting 4 weeks for my claim to process, I was denied replacement or refund. You are losing a customer”

Helpful Report

Posted 6 years ago

“CHEAP, 0 QUALITY, I WILL NEVER SHOP WITH THEM AGAIN. This is a company that deceives their customer in their product pictures. My first experience shopping with this company has been horrible. I spent close to a couple hundred dollars which I'm just finding out that you don't get your money back but a store credit instead. Just terrible in every way. I appreciate clothes that are made from good material that are of half decent quality at the least... this company will definitely disappoint you. Save your time and money.”

Helpful Report

Posted 6 years ago

“I placed an order and then I saw the wrong size, I emailed them right away to change the size but they haven't response yet and I got the dress in the mail so now I have paid to returned the 1st dress and the 2nd dress is too small so Fedex and UPS are charging $51 to returned both dresses. there is not phone number to call, I'm not buying again so if you do not your size think twice before you ordered or you will lose your money or pay a lot for returns. Also if you return the items they do not refund you card you will get credit from the Store - scam.”

Helpful Report

Posted 6 years ago

“Poor return process. Not only do you have to pay for shipping, they wont give you a refund. And if you paid with quad pay and returned the product they'll still charge your account. They won't tell you if an item is a final sale before purchase, and they wont allow you to return them. Save yourself the money and headache. Shop at rainbow it's the same quality”

Helpful Report

Posted 6 years ago

“First order was great sizing right and quality was good. However the second time I ordered the page refreshed and my code for 50% off was gone and the order processed at full price. I emailed fashion nova right away multiple times asking to cancel the order as it wasn’t at the 50% off which it should have been. It took 3 days for them to reply and they said there is no way to refund my order even if it hadn’t shipped yet. They didn’t offer me anything besides a 20% off code for a future order when it was their website error. I was extremely angry with them as I still am. They should have refunded me half or canceled the order.”

Helpful Report

Posted 6 years ago

“Customer service sucks. They penalize you for items received damaged if you don't report it within 2 days time. This is the 3 time receiving damaged items. Don't waste your money. It may be cheap but so is the quality of service.”

Helpful Report

Posted 6 years ago

“Listen if buying FROM THE UK do not bother , first and foremost baby They said they attempted to deliver , I was waiting all day and heard nothing, the day they said they attempted to deliver. Second of all I had to call all different type of carriers ( which is £3.60 every minute ) to tell me that I had to drive and collect my order with a £15.00 Fee so make sure you do your research on ordering around the world internationally , this is the last time I’m buying from fashion Nova and this was the first purchase.”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,898 reviews