Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,898 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not accidentally order the wrong size, because they claim to not have the ability to modify your order and you aren’t given the chance to cancel it either! I think that is robbery of customers! Especially since the money is taken instantly before it’s even prepared to ship. I tried to return something to get exchanged and their return policy is VERY STRICT! Prices ending in .00, .99, .98? Seriously, that’s basically everything on the site! Therefore I couldn’t even return it. I loved shopping with them and even overlooked how cheap some of the material is, but after this I’m done shopping with them.”

Helpful Report

Posted 6 years ago

“Horrible customer service! Was missing too many pieces called customer service and had to do a long princess im luring emailing pictures of the set with the missing item along with white tag receipt/ ridiculous! Not allowing my daughter to order from there anymore- we can spend our money elsewhere”

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Posted 6 years ago

“Clothes did not fit. Not true to size. The dress is a XL with small arms”

Helpful Report

Posted 6 years ago

“Clerical error sent my package to the wrong address. Emailed them was informed I needed to contact UPS who then informed me that I couldn't file the claim, fashion Nova needed to because they were the sender. Meanwhile I'm still sending emails back and forth with them repeatedly telling me to call UPS to file a claim and enjoy 25% off my next purchase. I ordered this on 12/13/19. Just awful customer service. This was a Christmas gift my daughter is still waiting to get.”

Helpful Report

Posted 6 years ago

“Was super excited to receive my package, because all the reviews were so good. Once I got my package I notice that the sizing is way off, clothing is of cheap fabric, and most items are thin and completely see through. I ordered a size 8 in woman’s heels and they were realistically a size 5 if that. Will not order again. Almost 75% of order will be returned.”

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Posted 6 years ago

“Clothes are cute. But shipping to Canada ALWAYS takes a month. 5-7 business days is not true.”

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Posted 6 years ago

“I accidentally used my old address and tried contacting them as soon as I realized and now they can’t fix the issue. Making me call the USPS or UPS to see if my order can be delivered at my new address .Causing so much inconvenience.”

Helpful Report

Posted 6 years ago

“The order did not come complete and I tried to call customers service.. not working .. it is Rediculous”

Helpful Report

Posted 6 years ago

“DO NOT ORDER!! Rude customer service!!! What kind of company doesn't do refund or cancellation especially if they didnt take money out my account. All they care about is a penny. never ordering from them again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“No Refunds and cancellations!! I made one mistake on not putting the coupon and they couldnt even modify it for me. I had to repurchase the whole cart and call them back to then cancel my first order. They DONT MAKE IT EASY!!!”

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Posted 6 years ago

“Lost order wen delivered they say they can do anything about it”

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Posted 6 years ago

“They deleted my reviews .. bad twice experience . They force you to pay return shipping but the items not as the discription different from picture . If i return it i will get a store credit and i will pay shipping for anything under 75 so dont waste your money”

Helpful Report

Posted 6 years ago

“My order says it’s delivered and it’s not Even my address. I try to contact them, but they didn’t even reply my concern. They don’t have respect for their customers. I will not spend any money for fashion nova ever again.”

Helpful Report

Posted 6 years ago

“I went to make a purchase using the %50 off of the website. It showed me my total with the discount added to it and once I confirmed my purchase it charged me full price I wrote to customer service letting them know what happened and they said they couldn’t accommodate me. All I’m asking for is %50 refunded to me as my checkout said!! PLEASE BEWARE before buying they have all these tricks including a glitchy website. DO NOT BUY from them because if anything goes wrong they will say it’s not their problem and give you a percent off that by the way expires in less than a month (I just made my purchase last night) This was my FIRST and LAST time purchasing from them as there are plenty of other companies who would appreciate your hard earned money. AVOID THE BS!!”

Helpful Report

Posted 6 years ago

“They told me my order would be delivered by a certain day. They sent it to the wrong place. Took over a month to show up. Company doesn’t answer phone calls or respond to emails. Hands down the worst customer service I’ve ever seen for a company”

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Posted 6 years ago

“They never respond on your emails. Clothing came with holes”

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Posted 6 years ago

“Super upset, i order the wrong size because the website allows u to add stuff to your cart without selecting the size u want first. Instead its automated to select xs. So thats an issue, i mean know i should of checks my cart which i did. but i had to go add something else to the cart so when i did it automatically went back to xs. So i was like no biggie ill just email them to cancel and reorder or have them change it. Well I guess they cant make ANY changed once the order has been proceeded, not even cancelled . I guess Fashion nova thinks that we as customer are perfect and wont make any mistakes on addresses or sizes. Cause once u push summit there is no turning back. and of course u can returned the item. only when u pay shipping for it AND you'll get a credit on the account, You your read right ! NO refunds back to your card, so your basically forced to spend money on their "perfect, no mistakes allowed website"”

Helpful Report

Posted 6 years ago

“Boots constructed poorly...metal pieces from my zipper scratched my legs...FN said i had 2 days to report this....but who said i had to wear my boots 2 days after them came?...how about they take 2 days to test the products!”

Helpful Report

Posted 6 years ago

“Literally the most dishonest company. They sent me the wrong item then refused to let me send it back. They gave me a store credit for less than what I paid and really think I'm going to shop with them again. This is not my first negative experience. In the past, they've send ripping clothing with zippers broken. The only reason why they are still around is because of how heavily they market. If a company needs to advertise on every instagram account possible, you know their products are trash.”

Helpful Report

Posted 6 years ago

“Wish I didn’t have to give them even 1 star! After submitting an affidavit for an item they said was delivered and never was, I spoke with Jose at FashionNova. He told me that even though their Tracking number said my package was delivered as a return item to Amazon of all places, we were the ones responsible?!! I guess we should have waited at the Amazon warehouse and waited there! They refuse to reimburse us for a package that was never delivered!! You guys better pray they deliver it to the right address because if they don’t you will NEVER get your money back! But you WILL get a run around!! Consumer Affairs is next!”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,898 reviews