Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package was not received upon filling out an ontrac claim with them and submitting it to them instead of ontrac they said the package said delivered and refuse to compensate me in some type of way for my $187 order. Hopefully bbb can solve my issue but do not order through them. I know the prices are tempting but when you don’t get a package with your items and they don’t refund or send a gift card to you it’s like giving them free money. The tracking is absolutely awful. My package said out for delivery until December 4th then it said delivered December 3rd I contracted fashion nova saying I didn’t get the package they told me on December 6th it was still out for delivery now they’re telling me it was delivered December 4th. Sooooooo upset but never again.”

Helpful Report

Posted 5 years ago

“The customer service is so bad that I can't put it into words. They need more than a week to reply to a simple message and they end up sending a "copy-paste" response that doesn't even answer your question. Then you need to wait another two weeks for a copy paste respond that again doesn't answer your question. I do not know what are the procedures there but they need to change it immediately. It's awful, I ended up not buying anything because I didn't get an answer to my question. Customer service matters people, it's what makes us customers stay loyal.”

Helpful Report

Posted 5 years ago

“My daughter ordered a couple times, first time no issues. Second one we watched the tracking and it remained in process past the due date. After another week I investigated and found that they claimed we had returned the item which was untrue. They gave a credit and charged us for the return. I lodged a complaint and they gave my daughter a 25%off coupon instead. I lodged a second complaint demanding the refund and they responded they were busy and would review. Two note weeks and still no response. Based on prop reviews I believe this is their common practice and would avoid making any purchases. This company has fraudulent behavior and Count on customers being OK with store credit.”

Helpful Report

Posted 5 years ago

“This is a horrible company #1 when you order from them there sizes are all over the place so you never really know what your going to get. Then when you return you can only get a credit not a actual refund and it takes them damn near a month to even issue you that credit sometimes longer. What really made me never order from them again is I ordered a dress from this company when I received it the dress had a hole under the arm. I emailed them with a description of the dress , because there policy is that you notify them within I believe 3 days if you receive a damaged item. I emailed on the exact day I received this item, I even got there automatic email that they received the email but they finally emailed back stating I didn’t email them within 3 days when the email clearly shows I did. I emailed numerous times and they wouldn’t even respond I made the charge threw PayPal and they were no help. So I will never shop with this company again they clearly don’t care about there consumers.”

Helpful Report

Posted 5 years ago

“I paid $8 to return four of six items that didn't fit well. I should have received a credit for about $60 but they only gave me a credit of $38. When I contacted customer service asking how much I was credited for each item they never give that information to me. I essentially paid them just to try something on since I had to send it back due to bad sizing and never got a full return. That was my first and last time ordering from Fashion Nova. NEVER. AGAIN.”

Helpful Report

Posted 5 years ago

“For the last year I've been purchasing from fashionova everything has been way to small or way to big. I've never had this problem before all the promoters. You cant have the same size chart for different vendors. All of my discounts have been not worthy because I have had to send majority of my items back having to pay double shipping. What's so crazy all of my peers who have brought things from them have had the same problem. I recommend to not purchase from them. because that email that you have to send because of your problem comes to late and all you get is a response it will be forwarded to the right department. Oh and lets not forget 25% of your next order that expire before you make your next purchase.”

Helpful Report

Posted 5 years ago

“Item received damaged. I gave as a gift and they said I needed to tell them within 7 days after purchase. I gave it as a Christmas gift and did not know until after she opened it on Christmas. Then they charged me for the return. Poor service. No body charges for returns anymore.”

Helpful Report

Posted 5 years ago

“Made an order on Black Friday for 21 items, receive on 3 items, when I contact them, they said I have to deal with ups when I contact ups they said I have to deal with fashion nova, everytime I call they would cut off my call when I told them that ups said it’s fashion nova that’s responsible for the missing items, customer service really suck”

Helpful Report

Posted 5 years ago

“My claim is about the return, since they make you pay for the delivery of the return and even if you do they will not give you the money back only the store credit. So you end up paying even more if you want to get something else....”

Helpful Report

Posted 5 years ago

“Paid for return shipping...a month later, still not have received a refund. I contacted customer service and nothing. Where is my refund!!”

Helpful Report

Posted 5 years ago

“I returned clothing, paid $8 shipping and they're telling me they can't find my return.”

Helpful Report

Posted 5 years ago

“Yes there prices are cheap...why? It because there clothes are poorly made. I have ordered sweaters and notice stitches missing, jeans that have snags.. yes snags!! A lot of time it doesn’t look like the picture. Sometimes you just keep it because you have to pay for your own shipping. Takes forever to get your STORE CREDIT when you do return. If your not doing express shipping when you place a order no telling when you’ll receive your order.. last time took a month and half of my order wasn’t in stock. Finally do to their clothes not being well made after a couple of washes they basically fall apart... sooo now you know why their prices are cheap and now am hearing they use sweat shops to manufacture smh”

Helpful Report

Posted 5 years ago

“I’ve ordered from Fashion Nova a few times in the past and had no problems. This time, I ordered on Black Friday due to the great deals. My order was said to have shipped within the next few days. After a couple of days, the tracking history stated that “delivery is delayed” and that it will “be delivered on the next shipping date.” This went on for four to five business days straight. When I tried to contact them, I got no response for about a week. When I finally got into contact with someone, it took another week to get another response about a refund. I also called OnTrac and they failed to help and get back to me when they said they would. I still haven’t received my refund and there’s no way I would want to receive store credit instead. The company doesn’t even have a phone number! I will never order from Fashion Nova again.”

Helpful Report

Posted 5 years ago

“I hate I have to even give 1 star, I ordered a pair of boots which was too big. I don't even support sites or stores that doesn't give you a refund, I ordered on 11/21/19 and returned 12/02. Sadly I have not even been awarded by e-gift credit. it almost a month. Even time I call customer service I get a rude un-trained representative, I will never order from this site again!!! they use all these famous ppl to drawn you in and then take your money.. FRAUDS!!!”

Helpful Report

Posted 5 years ago

“This business FALSELY ADVERTISES that your order ships within hours. That is not okay. When I reached out to customer service on the Monday after I placed an order on Saturday, the representative stated that does not include weekends nor holidays. I explained to him that nowhere on the website is this exclusion indicated and that the business can be sued for false advertising. The customer service representative did not seem to care as if he was only there to do his job and provided an irrelevant response to a legal matter. He offered to cancel my order when I never once requested my order to be canceled. I will see how I can go forward with this matter. Misleading customers and FalsE AdvertisinG IS NOT OKAY under any circumstances!”

Helpful Report

Posted 5 years ago

“Very expensive for the poor quality, I bought a black jeans that later I washed it was no longer useful and a boots that inside are pure cardboard and in the heel a screw came out that hurt my foot.”

Helpful Report

Posted 5 years ago

“Every pair of jeans I bought lost an extreme amount of color after the first wash. The black jeans I bought I was only able to wear a couple of times. They lost shape after I washed them. Horrible quality and way more expensive than the store.”

Helpful Report

Posted 5 years ago

“The fact that they don't give your your money back for a refund, and give you an E-gift card instead is absolute bs! And their customer service is awful! Lesson learned! I'll stick with OOTDFASH and Laura's Botique from now on!”

Helpful Report

Posted 5 years ago

“I used to like their jeans they always fit me but I got like 3 pairs that had a broken zip. Everytime I email them like the damaged zip or whatever I'm never satisfied. I believe they have the worse customer service. I have had very excellent customer service experience with other online shopping websites.”

Helpful Report

Posted 5 years ago

“I ordered merchandise I was told just returned and not to open package to get money back to my account I did everything I was told then sent an email stated I'll get some Erefund When I called customer service to speak to a supervisor "oh he's not available and you can't be put on hold". Worst company customer service ever”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,865 reviews