Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,898 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad experience being a first time buyer. They dont warn you of the sale items. Apparently there are NO RETURNS on sale items. They should warn you before checking out and purchasing what am I suppose to do with cloths that doesnt fit me, even though i got allllll the items the same size!!!! When trying to reach out to them it's like the people responding are reading scripts and tell you the same thing and NOTHING get resolved. No money back and you stay stuck with cloths that doesnt fit you. NEVER buying again!!!!”

Helpful Report

Posted 6 years ago

“Save yourself the money and disappointment and shop elsewhere. TRUST ME, it's not worth it! I've given them multiple tries, but I've had issues with every single order. 1. Customer service is horrible. You get a different person each time they reply to your email and almost all of them will give you a copy/paste response from the FAQ page without reading your message 2. I received defective products and they only gave me store credit, without refunding me tax or shipping, even when it's their fault! 3. There's extreme variations in sizes between products (they don't display the actual product reviews on their site, only review "stars") 4. They gave me the wrong store credit amount for my return and customer service would not help me. Again, I think most may be bots? Note: there's no phone # or chat box feature....even more shady 5. Bad quality! Not worth the price tag at all and not what you expect Please don't support this company! They make it extremely difficult to do returns and impossible talk to an actual person from the company to resolve issues. All of their money clearly just goes to paying influencers and not caring about their actual customers.”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM FASHION NOVA!!!! THE QUALITY IS TRASH AND THEY DON'T GIVE REFUNDS EVER. YOU GET STORE CREDIT ONLY AND THIS IS NOT POSTED ANYWHERE EXCEPT UNDER THE RETURN POLICY....WHEN IT'S TOO LATE! IF THEY HAD CONFIDENCE IN THEIR PRODUCTS THEY WOULD PROVIDE REFUNDS. GO TO NORDSTROM INSTEAD!!!! They have the worst customer service they have no manners and don’t know how to treat their customers .. they are very rude.”

Helpful Report

Posted 6 years ago

“If I could give it -10 I would. I purchased christmas gifts, 2 of which were faulty. As I came to know of these after the person opened them, (which was outside of their 7 day faulty notification policy), they refused to return them. I asked that surely for Christmas period the policies would differ. I purchased alot of gifts from them and didn't open the packaging assuming all items were of good quality. Another item was too big and when asked to confirm if I would receive a full refund (in the form of a gift card), the team kept sending me generic emails that they have a 30day policy for returns, although for christmas they had an extended 45days return policy. I have reported them to consumer affairs. DO NOT BUY!! . go elsewhere.”

Helpful Report

Posted 6 years ago

“First: their sizing is not accurate. Everything is all over the map and nothing is consistent. Some things I am a large and some things I am plus size, and you never know until the items come to your door. Second: their return policy is a joke. I returned my item within the 30 days of delivery, paid for my shipping back with a tracking number and after over a month of my items being delivered to them, I have received no refund, no contact, nothing. I have sent in several emails with no response. Terrible service and customer service. Third: Fashionnova has recently decided to charge duties to Canada customers. They have never done that before in my year of ordering up until December. The duties are insane!!! So not worth it if you are International. Overall terrible experiences with no assistance from customer service. Once they take your money, it's gone forever.”

Helpful Report

Posted 6 years ago

“My order was never delivered to me!!! I got the email saying it was delivered but it was not because I was home all day that day! I been emailing a representative from fashion nova but has not been any help. I do not want a credit nor do I want discounts , I WANT my money back please! I ordered for cyber Monday or Black Friday , one of those special deals and did not get anything ! I’m very upset with fashion nova. Would not recommend to anyone because if this.”

Helpful Report

Posted 6 years ago

“My daughter placed an order almost two months ago, had the correct billing and shipping address. Fashionnova took her Christmas money sent the package to the wrong address. UPS denied the claim and fashionnova never reimbursed her order or the amount like the supervisor said he they would. Sad that such a company can take from a teenager with no explanation than the customer service rep literally raised his voice saying there is nothing they can do.”

Helpful Report

Posted 6 years ago

“Cheap downtown alley clothes.”

Helpful Report

Posted 6 years ago

“Ordered 2 pair of the sane jeans. Same size, just a different color. One pair did not fit. Upon contacting them, i can not get a refund, exchange, or store credit. This is obviously a manufacturing issue and something beyond my control. I WILL NOT be purchasing from this site again!!!! I'm out if money and stuck with a pair of jeans that don't fit.”

Helpful Report

Posted 6 years ago

“Omgggggg, A nightmare. If you order something. Make sure it fits or your return will be a nightmare. Horrific customer service. No refunds even if its not your fault for wrong item shipped to you. You will not get exchanges either. Only store credit. And lets nit even speak if how long that process takes. The cheap prices is not worth the nightmare. Items are also a hit or miss. Some quality ok but others are cheaply made n horrible materials. Shoes are always off with sizing. Don't do it Worst ever!!!”

Helpful Report

Posted 6 years ago

“it is absolutely ridiculous i had made two purchase returned one and they took for ever to give me the credit since they don't do refunds i sent a thousand emails and had to wait days for a response. when i finally get i placed another order paid extra to get it earlier and they put the wrong weight and ups was unable to deliver the package till the store fixes their mistake this is horrible customer service and there no phone number to speak to someone. Never again. even though they have cute stuff they are veryyyyyyyyyyyyyy unreliable. shame on you guys”

Helpful Report

Posted 6 years ago

“I bought 2 items that said return was ineligible. This was not stated anywhere. The woman at the post office knew the address hy heart and said so many people return the merchandise and you don't get a refund, only store credit”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“At first I love fashion over and loved every purchase I made until this recent one. Ordered an item that didn't fit properly so I sent it back. The first issue I have is that they don't do refunds or exchanges you just have to wait forever for them to receive the item back and issue a store credit. But then when I received my store credit it was half of what I paid for the item. I read the policy about something being taken off if it's sitting back late but I sent it back within the time frame. I guess I got penalized according to how long it took them to receive it not the date that I shipped it out. Therefore it was originally an $89 dress that I had a coupon for that I paid $57 but I only received $27 on store credit.”

Helpful Report

Posted 6 years ago

“Fashion Nova : When the fashion Nova started at the beginning, the designs for men were beautiful, but today the designs of men 90% are horrible”

Helpful Report

Posted 6 years ago

“Honestly, I am going to just shop on the hundreds of other sites that I can find same/similar styles because their customer service is horrible! I paid extra money for an item with their ‘NYE order by Sunday night guarantee delivery on 31st” Did not get it on time which is understandable but they can’t even refund the extra shipping cost!! or return for a full refund! HORRIBLE Customer service and satisfied clients is clearly not a priority for this company. Might be a hot website now but overall livelihood of a corporation with horrible customer service is not very long!! Good luck 👍🏻”

Helpful Report

Posted 6 years ago

“Do not buy from them I purchased an item from them with my credit card online. A few weeks later I got a fraud alert from my bank saying there was an attempt to purchase $600 worth of clothing from fashion nova! luckily the bank realized it was suspicious activity and blocked my card for me ASAP. Coincidence?? I have NEVER been a victim of credit card fraud until after I purchased something from fashion nova. SCAMMERS”

Helpful Report

Posted 6 years ago

“It's cute how they delete negative comments on their insta page. Garbage quality. Only give you back credit... No refunds. Won't be ordering from them again.”

Helpful Report

Posted 6 years ago

“Horrible customer service. They are so big that they don’t care about little mistakes anymore.”

Helpful Report

Posted 6 years ago

“This company is nothing but a fraud. I placed one order that I had to return. I received an E-Gift Card about 1 month later. The mailing system they use is snail mail and takes forever to get back to them and when it does you wait even longer for your refund. Today I decided to place an order with my E-Gift Card. They do not make it easy and I think they do that on purpose. My E-Gift Card did not get taken off my order and my credit card was charged the full amount. I emailed and called them only to be told once an order is placed you cannot alter the payment or cancel it. This is complete BULL. I have NEVER heard of such POOR customer service. The response I got was if I didn't want the order I could return it for another credit. I already have a damn credit that they didn't take off. Why would I possibly want another one that I KNOW they wouldn't take off. I called my credit card company to issue it as fraud because technically it is. It was fraudulent to be charged 34.98 when it should have only been 6.99. You can't tell me they cannot fix that. Any other store will do price adjustments. They need to be stopped!!!”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,898 reviews