Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I really believe that Fashion Nova participates in a bait and switch scheme. At first I thought it was me but this just happened twice within the same week. I ordered a swimsuit and used the current discount code. The site grays out the code if it is accepted and if you put in the wrong code it will say invalid in red. The code was grayed out but after I used my apple pay to pay the total...the full amount was deducted without the discount. Because this happened, I took a screenshot of the next order I placed to make sure I hadn't made a mistake. But guess what?! Again the full price was deducted! I reached out several times IMMEDIATELY after I noticed the error and you know they do not allow you to cancel or edit the order. So finally someone got back to me stating policy and now I'm faced with contacting the BBB. Has anyone else had this issue? Wonder if I should should start a class action suit?”

Helpful Report

Posted 4 years ago

“I have waited 13 days so far, no package. The only reply I got was they were waiting for it to be sent to the warehouse. They also charged me for the outfit and it has not been shipped yet. I love the outfits I looked at and wanted to get more, but that's not gonna happen of bad customer service and are lying.”

Helpful Report

Posted 4 years ago

“The lack of ways to reach out to you guys really hurts you. I’ve ordered a package expected to be here by February 2nd and it’s been sitting in Georgia for months. I’ve tried to contact y’all to no avail and I obviously can’t return something I haven’t received. Very disappointed in what you advertise compared to what I’ve received (or haven’t in my case). Please understand where I’m coming from”

Helpful Report

Posted 4 years ago

“I started out loving Fashion Nova but This is getting ridiculous. I Ordered from them on February 17th and it’s March 5th still no packages. I believe they lie about the location of the packages also with the shipping activity. I had a delivery date of February the 26th once the shipping activity said my package was in Austin there was no more movement Austin is only hour drive from here there’s no reason I hadn’t came yet. Not only that then the delivery date was gone I contacted them no help what’s so ever. After contacting them 3 times I checked again then it says the package was in my home town at the shipping facility on February 31st and date will be provided by the carrier when available. Like I said it’s March 5th why would it take almost a week for something to be delivered to me. When it’s already made it to whatever shipping facility in my home town. Makes no sense the shipping activity is bogus and fake.”

Helpful Report

Posted 4 years ago

“No option to speak to anyone even via email. I am attempting to return and item as the policy says 30 days after delivery, however, when I went in to return the items, the site told me it’s ineligible.”

Helpful Report

Posted 4 years ago

“Some of my items were missing. To this date, I got no refund and no response from the company. I love their clothes, but won't be ordering from them ever again.”

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Posted 4 years ago

“This place is a SCAM. DO NOT order from this website period. I ordered the wrong size item. Within minutes of realizing it, I tried to cancel the order and ask for a different size. I was told it can't be done as the system is automated. But if i'm not happy with the order I can return it for an exchange if its not the right size item. After receiving the item, I am now being told I can't return it or exchange it as its a final sale. What kind of SCAM is this?”

Helpful Report

Posted 4 years ago

“It’s been almost 2 weeks and I still have not received my order there has not been movement on my package for four days and the tracking number that they gave me is completely bogus I have reached out to them several times and still nothing has been done no one has Responded and I most definitely wasn’t giving them a $200 tip where is my package”

Helpful Report

Posted 4 years ago

“Terrible customer service they don't even respond when you have a issue . They don't refund missing packages prices are to high quality is not even worth the price specially for Terrible customer service I believe this company should be canceled they take advantage and steal your money”

Helpful Report

Posted 4 years ago

“The delivery process and lack of communication from fashion nova is awful.”

Helpful Report

Posted 4 years ago

“I place a order of 157.00 two weeks ago. Never received a confirmation number. They took the money out of my bank account. Contacted customer service never heard back. Never will order from them again.”

Helpful Report

Posted 4 years ago

“I was scammed by this company never received my order and they are giving me the runaround”

Helpful Report

Posted 4 years ago

“Ordered my package early feb. it’s now the end of March and the lame delivery service they chose. Something called UDS claimed they lost it. The tracking # even says returned back to sender. Put in a claim to fashion nova and they said they checked and it said it was delivered..... HOW?!? The delivery service even said it wasn’t delivered. I love fashion nova but to lie to a customer that’s been buying from you guys for YEARS isn’t right!!!”

Helpful Report

Posted 4 years ago

“First time ordering from this company and never received my order. Was supposedly shipped by LoneStar overnight and left at my front door they claim at 9:50 pm. I signed up for delivery notifications and got a notification of delivery the next morning only to find no package. I have 2 dogs that barks at anyone and anything that comes close to our home. No bark what so ever. So far a complete runaround about my delivery and I still don't have my items. I was excited at first however now I will never order from them again. They don't seem to care about their customer's at all.”

Helpful Report

Posted 4 years ago

“My purchase of order said arrived but it wasnt there. When I contacted Fashion Nova they notified me they unfortunatly closed my case as delivery guy reported it was delivered...( what is the evidence? , it obviously not delivered .. And I just lost my money. Noone care . They didnt care at all for the customer..so the one who payed for the item/ me ended up on the loser site. It is a horrible company I will never purchase again fromt hem and I WONT ADVICE TO ANYONE. AS THEY WILL NOT CARE IF YOU DIDNT RECEIVE YOUR ITEM.....”

Helpful Report

Posted 4 years ago

“To be honest I have always found fashion nova clothes absolutely lovely have been ordering a long time.I ordered February 17th and for the first time my order hasn’t come yet getting quite concerned.”

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Posted 4 years ago

“I ordered 2 pair of shoes from this place almost 5months ago I never received my order! 100.00 gone!”

Helpful Report

Posted 4 years ago

“I placed an order of $560 USD- in which fedex left the box outside when they "delivered" the package. When I received the notification that it was delivered, there was nothing outside, I waited and asked around neighbors and no one received. when I spoke to Fashion nova, they directed me to fedex. Fed ex stated it was delivered and fashion nova does not require signature so I would have to get refund from them since the package was not received. After speaking with Fashionova about this, they did not take responsibility nor care of the $560.00 amount that i was loosing because of them not taking the responsibility. I tried to appeal the claim with them and fedex and was unsuccessful. They do not care about their customers and replacing what has been lost. I will never order from fashionova again after loosing my 560.00 USD and they said "sorry there is nothing for us to do". I would suggest for you to not order if you are not willing to take the liability.”

Helpful Report

Posted 4 years ago

“It has been 4 weeks and I still have not received my order. First it said ETA on my delivery was February 23rd, then March 9th. Now it has no delivery date. This is ridiculous.”

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Posted 4 years ago

“I've never purchased fashion Nova clothes but my granddaughter-in-law said that a Annette dress outfit that she wore on a date with her husband she got it from fashion Nova and she is almost nine months pregnant and she looked it fit her and she looked really well in it. But when I went on the website and looked at the clothing and they didn't offer like a variety of like dresses pants but what they did show look to me kind of tacky it looked like stuff for really a woman that wanted to be an exhibitionist and some of the poses of the models was very unflattering I think if this company kind of changed their thinking about their clothing and their models poses I think that they would go a long way because as I said my granddaughter-in-law look good in the outfit she had on.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews