Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“DON’T USE THIS COMPANY! I ordered two dresses. They took a long time to come and arrived separately. I was asked to then pay over £50 tax and duty charges as I am in the UK. This almost doubled the price of each item. I refused, the items got sent back and I have been sent a credit note, seven months later! A complete waste of money as I’m not going to spend it! I explained this but they were really unhelpful. Utter rubbish!”

Helpful Report

Posted 4 years ago

“Yesterday was my first time ordering from this company and I must say I am very pleased with the service that I received. I did a rush delivery which cost me an extra $9.99 and my order was delivered today; March 16th 2021. I received tracking for my order immediately after I ordered and was able to track my package. I received my package and everything was intact and everything looked the same as if it looked on the site. I am a stigler for bad customer service but this company has exceeded my expectations. I will be shopping here again. Thanks Fashion Nova”

Helpful Report

Posted 4 years ago

“Very disappointed in the material and the printing on the front is not straight not very big for a large size hate to think what will happen when I wash it. All in all not worth $10.”

Helpful Report

Posted 4 years ago

“Scammers. No refunds, only store credits. Rude customer service reps, Poor quality of clothing, and shipping sucks. It took more than 2 months before I recieved my clothes. I didn"t like none of the items anyways. But, I couldn't return them Fashionova said. So they deliver your items late, only to put you in a no refund category. That's how they steal your money.”

Helpful Report

Posted 4 years ago

“It take too much to delivery and the clothes is not even similary to the picture theny sent one thing at a time. I sent an e.mail because I wanted to cancel my purchase and anyway they sent it to me.”

Helpful Report

Posted 4 years ago

“Ordering to the EU, during checkout Fasionnova will state that taxes are already included, arriving to EU it turns out that taxes are actually not included and you have to pay them again... Order came over a month. They do not reply to emails also.”

Helpful Report

Posted 4 years ago

“I ordered a Tom Fur coat and the pocket was sewed up in a ball and on top of that I’m a new customer so why would you all do that to a first time buyer and didn’t properly keep my tracking number up so I could track when it arrives at my residence I don’t think I will be doing business with them unless they make this right.”

Helpful Report

Posted 4 years ago

“Pros: The shipping was very fast. I ordered my clothes on Feb 23 and they came Feb 26 and I didn’t pay extra for shipping. Cons: The clothes were very cheap and a lot of them came with a warning that they may expose me to lead and other harmful chemicals that causes cancer which was very concerning. I returned most of my order that had that warning label or I just didn’t like unfortunately you have to pay $8 for a shipping label and your money is only store credit. So you either buy from them again or you aren’t getting your money back. Most of the clothes I got were that leather material and brown color. They were extremely smelly (like fish) and had the warning labels. I don’t recommend anyone shopping from here. Don’t take the chance and believe the bad reviews like I should’ve.”

Helpful Report

Posted 4 years ago

“Purchased during a 50% sale, the clothes never arrived and they issued a return that I never authorised. I now have to buy the clothes for full price if I want to reorder them. They returned their own order to prevent me from getting the 50% discount. That is how it seems to me.”

Helpful Report

Posted 4 years ago

“Fashion Nova started the process of sending my package in just 3 days they are time efficient, have amazing items and sales with top class employees. I would like to concentrate on the customer service I received. I contacted Fashion Nova Help on Twitter and received excellent assistance from Crystal. She’s a real gem I’ve never experienced anyone being this helpful, kind and patient. It was my first time ordering and she explained everything and assisted me right through. I have been waiting for a few months for my parcel but only because I am from South Africa, I realised very soon that the issue and delay are because of the customs in my country and not Fashion Nova’s fault. Crystal has been incredibly helpful Fashion Nova truly have hired the best and I hope that her superior’s realise what an absolute gem she is this is what excellent customer service is like and by far the best experience in that regard. I will purchase from Fashion Nova again and refer others to purchase here anytime especially because of the excellent custom service. And to anyone reading this review know that it is worth it to purchase from them and they will help you find a resolution to your problem even if the fault is not on their end. Thank You so much for the amazing experience and service.”

Helpful Report

Posted 4 years ago

“If there was the option to give no stars I would! Fashion Nova is the worst online store that I have ever come across. I have ordered from them twice. My first order went smoothly but my second order was a complete and utter nightmare. I placed an order on the 21st of September 2020 for the amount of $178.85. The first time I placed an order I noticed that it took a while to receive my items, so this time I waited patiently. I received a letter in the post a few weeks after saying I owe custom charges, I would need to pay £70 to collect my items. I sent an email to Fashion Nova; they took several weeks to respond. I was told that my package had been cleared of custom charges and I should receive my items in a couple of days. I waited patiently again, only to realise that my items had still not come. I sent countless emails and nobody responded adequately. This was in the space of 4 months of lack of communication, nonchalance and having to explain my situation over and over again. I expressed my frustrations in the emails I sent but nobody seemed to care. 26/12/20 I received an email saying my item was undelivered and my items were being returned to the warehouse, absolutely ridiculous!! I sent another email and someone called Olivia got back to me asking me to explain my situation in thorough detail which I did. No response. I sent another email. No response. I sent another email; someone got back to me and told me that once they had received the items in their warehouse they would issue me a store gift card. I was not happy with this as I had made up my mind that I would never order from them again, all I wanted was a refund. This was not an option, which is completely unfair! I sent another email expressing this but I had no response. I checked the status of the undelivered items and it stated they had received the items on November 16th which means they should have issued me the gift card in November. I was at home, they did not attempt to deliver my items. I sent them another email stating this but I did not get a response. I decided to take this issue to PayPal, which I should have done in the first place. I provided all evidence of communication and the amount I paid. I won the case. I received a full refund. I will NEVER order from Fashion Nova again. Fashion Nova does not care about their customers unless they have a following on Instagram. Their customer service is absolutely poor and atrocious commutation. They do not have a customer service line that you can call, what sort of company is that? Customers should be entitled to a refund if they are not happy, Fashion Nova does not offer that. Fashion nova is A FRAUDULENT COMPANY! If it was not for PayPal I would have been left with nothing. DO NOT ORDER FROM FASHION NOVA, save your money for a better online store that would deliver your items and treat you with respect!!”

Helpful Report

Posted 4 years ago

“the worse customer service i made a claim and they're taken forever to answer it's been 15 days and the clothes is very bad quality.”

Helpful Report

Posted 4 years ago

“Scam! All the bad reviews are correct! The discount is not given as you will be charged full price and then you have to return for them to give store credit. Fraud!”

Helpful Report

Posted 4 years ago

“please tell the correct delivery date”

Helpful Report

Posted 4 years ago

“TERRIBLE CUSTOMER SERVICE SCAM!! their website gives you a delivery date and will even give you locations of where your package is, DON'T Believe it!! I called UDS directly and they Fashion Nova's items where NOT in their facilities yet! they where waiting for it the day that it was supposed to be arrived at my place. THIS IS AFTER 8 BUSINESS DAYS PEOPLE!!! They will give you a very hard time to get your money back in an original form so BEWARE!”

Helpful Report

Posted 4 years ago

“I PURCHASED 6 ITEMS AND HAD A 30% OFF. THEY CHARGED ME THE FULL PRICE AND REFUSE TO CREDIT, REFUND OR MAKE THE CORRECTION. THEY ARE A SCAM SCAM SCAM AND THE MAJORITY OF THEIR REVIEWS ARE FROM EMPLOYEES, FAMILY AND FRIENDS.”

Helpful Report

Posted 4 years ago

“FASHION NOVA IS A SCAM. I PURCHASED 2 ITEMS WITH 50% OFF AND THEY CHARGED MY CARD THE FULL AMOUNT. I CALLED AND THEY REFUSE TO CREDIT, REFUND OR CANCEL THE ORDER 15 MINUTES LATER. THEY ARE NOTHING BUT SAMMERS. DO NOT ORDDER FROM THIS COMPANY. THEY DO NOT DO REFUNDS, CANCELATIONS OR CREDIT YOUR ACCOUNT. ALL REVIEWS ARE FROM EMPLOYEES, FAMILY AND FRIENDS.”

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Posted 4 years ago

“Great experience here purchased some velour tracksuits were so awesome and I’m super pick great quality and received in 6 days I live in Texas by the way!”

Helpful Report

Posted 4 years ago

“Feb 4, 2021 Ordered $210 worth of clothes and a pair of shoes. During delivery process the package was marked damaged before it came to me and returned to the warehouse. To be clear the package was never delivered due to damages. I Was told by Fashion Nova That I will be issued a store credit minus the shipping fee in a few days. Of course I told him I did not agree with me being charged shipping fees for something I never received and I didn’t want store credit because everything I really wanted was sold out in my size. At this point I just wanted a full refund and not store credit. Fashion Nova gave me a hard time saying they don’t issue refunds for returns at all only store credit. I explained to them this was not a return because I never received the items in the first place. I just want a full refund for the items that I ordered and never received. I am currently awaiting 3-5 Business days for my money to be returned even though the representative said I will most likely have to call back. What a headache not with the trouble.”

Helpful Report

Posted 4 years ago

“Horrible customer service . I placed an order 14 days ago ( domestic shipping) standard . Still no sign of the package . Called customer service and they could not give me a straight answer .. after being placed on hold for 5 min and then for 10 min I eventually got disconnected . Unprofessional!”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews