Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,869 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once I'm done here I will be contacting the BBB and the Federal Trade Commission. The site states my order was shipped 12/6/2020 but the package has been held up in IL since 12/8/2020. When you go on Fashion Nova site and look at the delivery information you will see your tracking number. Funny thing is you can't click on the tracking number link to track the package through the delivery service. So, I copied the number and went over to the United delivery service site to track it from there. Guess what, the package hasn't been received by united delivery service so why does the Fashion nova site says it is in IL??? I contacted UDS myself, gave them the tracking number. Here's the thing, the detailed delivery information fashion nova has on their site is FALSE! They are making it seem like the package has left an with the delivery service and it has not!!! I got a great rep at UDS, she looked up the tracking number, was able to tell me my name and address and she also said UDS received the tracking info from fashion nova the evening of 12/4 and that's it!!!!! So, they are fraud!! They are making it look like the package has moved around on their site when it actually hasn't. UDS hasn't been contacted to pick up the package they were only sent tracking info!!! FRAUD. On the FTC.gov site FN was hit with having to pay out a 9.3 million dollar settlement for Consumer Refunds To Settle FTC Charges It Violated Rules On Shipping, Refunds just last year 4/2020. Here is an insert from that article..."The FTC received thousands of complaints about Fashion Nova’s shipping and refund practices from American consumers, as well as hundreds from consumers located in Canada and more than fifty other countries, affected by the company’s actions." I suggest you all flood the FTC.gov with complaints because it looks like FN wasn't satisfied with having to pay 9.3 million in damages because they are back to their old tricks! Heading over there now to complain!!!”

Helpful Report

Posted 4 years ago

“Absolutely awful! 3 months and still no package. It's taken so long that I've moved house and now they won't even change my delivery location ontop of being no help at all with my inquiries.”

Helpful Report

Posted 4 years ago

“I ordered 150 dollars worth of stuff for my fiancé. I ordered a bunch of different outfits for the holidays, new year, and our anniversary and its stuck in woodridge, IL and telling me to contact onelivex. This is terrible service through fashionova because they won’t even do anything about it. Still haven’t even got the package so thank yall for ruining the holidays!!!”

Helpful Report

Posted 4 years ago

“Fashion Nova deserves 0 stars. The customer service is pathetic. I ordered in November and as of 8th Jan 2020 I have still not received my order. And they do absolutely nothing to try and help. Please DON'T buy from them. Feels like a scam.”

Helpful Report

Posted 4 years ago

“I ordered on 11/28/2020 and paid for expedited delivery and still no package. Tracking tells me its in Memphis for the last month at the Fedex facility. I have 2 open case numbers but customer service NEVER gets back to me. Try using the customer service chat - yeah right. Don't buy from these people and report them to you banks for stealing your money!”

Helpful Report

Posted 4 years ago

“I am extremely disappointed I would give no stars if it was an option. If I had known how difficult it is to receive assistance and receive my package I wouldn’t have bought anything from this store... I have placed an order in November 2020 and have been contacting Fashion Nova since. I hardly received any assistance I ordered Items over R2000 and have not received a thing. I only received assistance on how to pay and nothing after that. I contacted fashion nova via email as there is no contact number, I called dhl eCommerce countless times, contacted my local customs and the package seems to be non existent. I am extremely disappointed by your customer service. I want a full refund and I am really hoping that I did not buy into a scam. If I had known that it would be this difficult to receive my package and get assistance I would’ve never made a purchase. I am hoping that this review will help me to get assistance from you.”

Helpful Report

Posted 4 years ago

“I placed two orders and have yet to receive them they were to be Christmas gifts and I still have not received them I am a very disappointed customer”

Helpful Report

Posted 4 years ago

“Be very careful ordering from fashion nova. I ordered back in November 2020 and I have yet to receive my package. I ordered things for Christmas so I'm pretty upset. Multiple times I tried to get help and they said there's nothing they can do. What?!”

Helpful Report

Posted 4 years ago

“I ordered items from Fashion Nova on Black Friday and as of Jan. 6 -I have yet to receive them! I have contacted Fashion Nova multiple times and only after well over a week and multiple emails they responded and told me to contact OneliveX. The status is the same as everyone here, "Dec. 11 - Package has been delayed and not yet with UDS, Please contact OneliveX, Woodridge, IL.”

Helpful Report

Posted 4 years ago

“I ordered clothes on Black Friday and I have yet to receive it. This is ridiculous! They should just refund everyone their money!”

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Posted 4 years ago

“Everyone report fashionnova to Federal Trade commission because they are scamming people.I spent 220 dollars and my parcel is stuck and no has responded to the complaints till now.”

Helpful Report

Posted 4 years ago

“I ordered from Fashion Nova on BLACK FRIDAY, it’s now January 5th and I have not received my order or any assistance. When I contacted Fashion Nova they told me to contact OneLiveX. The last thing I heard from OneLiveX was on 12/11. It says that my package has been delayed in Woodridge IL and is not yet with UDS. Worst customer service ever. I need answers and a refund!!”

Helpful Report

Posted 4 years ago

“I guess this unprofessional error is happening to many more, I ordered from Fashion Nova on November 28 and I still don’t have my order . It says that it's been delayed on December 11 in Woodridge, IL and to contact OneLiveX for more details. This is terrible delivery service. I need answers now”

Helpful Report

Posted 4 years ago

“My issue is the same as everyone else, I ordered $82 worth of clothes from Fashion Nova on November 27 and I have yet to receive my items. It says that it's been delayed on December 11 in Woodridge, IL and to contact OneLiveX for more details...”

Helpful Report

Posted 4 years ago

“I ordered from Fashion Nova on November 29th it’s now January 4 and I have not received any of my packages and not even an update from the delivery company OneLiveX. When I contacted Fashion Nova they told me to contact OneLiveX by email. The last thing I heard from OneLiveX was on 12/11 that my package has been delayed in Woodridge and is not yet with UDS.”

Helpful Report

Posted 4 years ago

“This is the worst customer service I’ve ever experienced. I ordered multiple items from fashion Nova back in November. They still haven’t been delivered and there is no tracking information. I will never spend my money with them again.”

Helpful Report

Posted 4 years ago

“My package is lost. The shipping company they use, you cannot even talk to anyone and it is only by email. Fashion Nova cannot even help at all either. It said my package was on the way 11/4/2020.”

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Posted 4 years ago

“My package been stuck in Woodbridge since December 11 can’t get in touch with no one about my package no reached out to me”

Helpful Report

Posted 4 years ago

“I ordered a pair of jeans on November 30th and they still haven't delivered. When I contacted them, they said the package had delayed and the date just keeps rescheduling every time I check. It's been over a month since I ordered, this is not acceptable.”

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Posted 4 years ago

“i live in the Caribeans and this is the first time i've ordered from Fashionnova and there's no disappointments i got everything i ordered and they're true to size and really good quality i'm inlove! 😍 only thing is they take so long to ship but worth it tho”

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Posted 4 years ago

Fashionnova is rated 2.0 based on 2,869 reviews