Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Ordered December 5th and package has been delayed in Woodridge IL since December 11th. I have emailed both Fashionnova and OneLiveX - this is ridiculous”

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Posted 4 years ago

“Hi i ordered from fashion nova early December!!! It is now 12/28 and my order is still saying exception since 12/8, this is ridiculous!!!! I called and emailed with no response as well! I will never order from them again”

Helpful Report

Posted 4 years ago

“Order black frosty and cyber Monday for Xmas and still haven’t received my orders it says It’s in woodridge , Illinois. And to contact onelivex when I contact them it says to email fashion nova I emailed multiple times no reply”

Helpful Report

Posted 4 years ago

“I ordered Black Friday deals from fashion nova for my daughter’s Xmas gifts and I still haven’t received anything I’m told it’s with one live x in woodridge ill contacted them through email and no reply yet”

Helpful Report

Posted 4 years ago

“I ordered Black Friday and still haven’t received my order it says that it with one live x in Woodridge IL and it’s been there for a while I contacted FN and they told me to contact the carrier and I emailed them and no response this is bs”

Helpful Report

Posted 4 years ago

“I am going to the BBB also. I ordered my daughters Christmas gifts from Fashion Nova on November 27th it’s now December 27th and I have not received any of my packages and not even an update from the delivery company OneLiveX. When I contacted Fashion Nova they told me to contact OneLiveX by email. The last thing I heard from OneLiveX was on 12/15 that my package has been delayed in Woodridge and is not yet with UDS. Now I put in my tracking number & that’s not even working anymore. I spent over $250 & I am not happy. I need answers right away.”

Helpful Report

Posted 4 years ago

“I'm highly frustrated with fashion nova... I've been trying to contact them about my purchase order, one of the items wasn't sent & got something totally different. I have my receipt and the item in the package untouched. I went on their website to get help on what to do next but I get their form that I have to fill out every single time, but then no further instructions on what to do next other than to fill out their form AGAIN!. I just want to speak with someone, so I can get my refund or get the actual item I ordered. Also it took them abput a month to receive my order, their tracking sucked as well, it said it was shipped put from CA, delayed in NJ, then it was out in my city for delivery, then back to CA then back to my city. This took too long for this order to be sent out. I am most definitely not purchasing from here anymore.”

Helpful Report

Posted 4 years ago

“I Never received my package .”

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Posted 4 years ago

“Fashion nova customer care number 7488566625*any problem solve support team Gujrat India”

Helpful Report

Posted 4 years ago

“Fashion nova customer care number 7488566625*any problem solve support team Gujrat India”

Helpful Report

Posted 4 years ago

“Same experience as everyone else. Ordered on 11/29, it is now 12/26, no package. Says it’s been stuck with OneLiveX delivery service in my state (Illinois) since 12/11, but no further information after that. I’ve emailed FashionNova with no response. If anybody wants to team up and sue them, I am down. This is ridiculous.”

Helpful Report

Posted 4 years ago

“I placed 2 orders November 27th and 28th. I received a partial order a day before Christmas and getting the runaround about my other package. One order was $115 the other $165. I will never order again and will warn all my family and friends to never shop with FASHION NOVA!!!”

Helpful Report

Posted 4 years ago

“package said before Christmas and it didn’t come, so much for honesty”

Helpful Report

Posted 4 years ago

“They lie about everything. They advertised the free two day shipping and I never got it. Still waiting for my package from December 18. I’ve opened a case against them with Better Business Bureau. I advise that you all do the same. They are scammers and it needs to stop.”

Helpful Report

Posted 4 years ago

“I placed an order today. They are having the BOGO sale. I applied the code bogo gift it showed my order at about $237(basically half off) but when my order processed it showed a payment of $461) . I reach out to customer service to let them know what happened thinking they would be understanding and correct the issue. I was surprised to find they did not care at all and would not even cancel my order so I could repurchase my items and they refused stating they do not have that option to cancel. They told me my only option is to return my items for store credit only which defeats the purpose of the discount. I do not want a store credit especially when the error was the website. I will never make another purchase from Fashion Nova and will never refer another one of my friends. So many of my friends have purchased from them and will no longer. They have the worse customer service and should not even have a customer service line because there it is not a service to the customer at all.”

Helpful Report

Posted 4 years ago

“They don’t update anything on your package and have been lying about when the package would be here. Then tried to give me a gift card I didn’t even get my clothes from last time why you I buy something again. This is just sad and they have no organization on many levels this is disappointing.”

Helpful Report

Posted 4 years ago

“Just like everyone else, my package had not arrived. I ordered my items on Nov.29th and my package was suppose to get here by Dec.10th and then I received an email saying that the orders are delayed. If I knew this was going to happen, I would not have ordered from fashion nova. Fashion Nova should've been prepared for lots of orders and should've informed us before purchasing that this would happen. I have been loyal to fashion nova for three years and now I will not longer shop here for any merchandise. My package saids its in IL, somewhere that I have no idea to who and I am very upset that this ruined my Christmas. Never Again. Don't order from here!”

Helpful Report

Posted 4 years ago

“To everyone if you still do not have your merchandise from fashion Nova contact your bank and let them you are disputing charge they will ask if you have reached out to merchant. Let them know that you’ve been reaching out to merchant with no response and no update has been given. They will reverse the charge. It’s sad they made all of us go through this.”

Helpful Report

Posted 4 years ago

“Fashion Nova are the biggest Christmas-wreckers in history, this was literally their whole Christmas, it was all the money I had. Same story as everyone else, HUNDREDS spent on Cyber Monday and no delivery info since December 11th. Everything my kids asked for was from here, now I have petty little nothing gifts for them because the money's gone and barely anything under the tree. I saved up for a long time for this.”

Helpful Report

Posted 4 years ago

“Ordered from Fashion Nova in November. All of a sudden in December it says package delivered a whole month later. Never received package. Don't order from them.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews