Name: Fashionnova
Rating: 1.98

“I placed my order beginning of the month during the Cyber Sale and still haven’t received anything!! I understand during Covid & the sale things get backed up but I haven’t received any emails back & No delivery updates. It is now weeks later.. nothing. Customer Service sucks! It leaves you with no choice but to think they stole your money. I’ve ordered from them before and never had an issue. I hope they didn’t steal my money this is ridiculous & I’m not shocked so many other people going through the same thing. Hire more people for customer service!!! Stop only getting models get some people who can actually help. I’m waiting until Christmas if I don’t get my package they officially stole my money and I will never shop from them again.”

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Posted 4 years ago

“I also just bought three weeks ago from fashion nova since I also live outside USA I paid for the shipping and custom tax but I’m being ask to pay the custom tax again This is theft!!! Fashion nova if you’re having problems please resolve it and stop stealing from your customers I can’t even cancel an order and ask for a refund peacefully This is really disappointing”

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Posted 4 years ago

“Same problem as everyone.. it’s been a month and no package, no answer.. I’ll never buy fashion nova again! Hating then!”

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Posted 4 years ago

“Please do not shop here. I placed an order in november. Haven't received my package . Yet they told me it's delivered. When I try calling fashion nova for over 2 weeks and finally got a representative that sounds like she is 10 years old and clueless. When I ask to talk to a manager or supervisor her reply was she don't know when they would have one it could be months from now . Really! This is the worst service I ever received.”

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Posted 4 years ago

“Ordered Nov 29th. My package has been in my state with no further shipping info since Dec 12. No one will give any information. This is the last time I order from fashion nova for Christmas!”

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Posted 4 years ago

“Not even gonna post this as anonymous- they should know that I will take this further and further if no one replies to me. I have always shopped with fashion nova and usually would get my orders within like 5-7days max even during the strictest of lockdowns- as I live outside USA. I have ordered 2 weeks ago, and havent had any update on the tracking for 8days- its just stuck at what seems like step one- scan done and thats it. I have reached out to DHL- they told me to contact the merchant- well the bloody merchant does not communicate in human form! Been talking to this stupid bot chat every day with same automated answers, I have sent two actual emails, and filled in the "contact us" form 3 times from which you should be getting a reply within 24h- NOTHING. I have ordered clothes for the festivities, xmas and New Years/ otherwise I honestly dont even need them/ its way to dressy for a non occasion wear. I want a refund and a normal human reply/ thats the least you can do Fashion Nova!!!!!”

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Posted 4 years ago

“I couldn't afford gifts this year for my boys so I decided to take advantage of fashion novas black Friday sale to get them some gifts. I figures since they offered quad paid it would be more affordable because I wouldn't have to pay everything up front and i never had issues before with fashion nova... Until now ... I spent 200 o didn't really have to make sure my boys had some gifts under the tree. It is not December 23rd almost a month and i have written emails called the number chatted with the stupid bot and nothing no one answers. They couldve at least answered an email so I can get my money back and buy them a gift before Christmas but no. No one has gotten back to no refund, no clothes. I'm short 200 and no gifts for the boys 🥺 tracking said it was in Jersey for like 2 weeka and then aston pa for another 2 weeks and nothing else. Fashion nova needs to return the money and not rip people off during the holidays. I'm more upset because I ordered this a month ago and Christmas is in 2 days and i have nothing to give them 😭”

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Posted 4 years ago

“I couldn't afford gifts this year for my boys so I decided to take advantage of fashion novas black Friday sale to get them some gifts. I figures since they offered quad paid it would be more affordable because I wouldn't have to pay everything up front and i never had issues before with fashion nova... Until now ... I spent 200 o didn't really have to make sure my boys had some gifts under the tree. It is not December 23rd almost a month and i have written emails called the number chatted with the stupid bot and nothing no one answers. They couldve at least answered an email so I can get my money back and buy them a gift before Christmas but no. No one has gotten back to no refund, no clothes. I'm short 200 and no gifts for the boys 🥺 tracking said it was in Jersey for like 2 weeka and then aston pa for another 2 weeks and nothing else. Fashion nova needs to return the money and not rip people off during the holidays. I'm more upset because I ordered this a month ago and Christmas is in 2 days and i have nothing to give them 😭”

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Posted 4 years ago

“Black Friday came and I was excited to finally put in my first FN order. December 8 is where my package got lost & never saw any movement since then. When tracking my package- I never seen OneLiveX as my delivery provider before. I was suspensions but had high hopes but reading these reviews I feel relief that IM NOT ALONE on this. Defff want a refund and never ordering agin!!”

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Posted 4 years ago

“I ordered over $300 of clothing from Fashion Nova that was shipped through LaserShip. Not only was the shipment delayed multiple days, the shipment was marked "delivered" to my mail room where I was waiting for the package with NO PACKAGE DELIVERED . Magically, no one entered my mail room or surrounding area, yet it was marked delivered and somehow signed for???? I reached out to both LaserShip and FashionNova with ZERO resolution, just $300 down the drain and Christmas ruined... If you can avoid shipping with this company at all costs... do so... SCAM SCAM SCAM”

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Posted 4 years ago

“Just like everyone on this page. No package since Black Friday. In all seriousness, please either refund our money or actually deliver us our orders. I know about everyone else but I don’t grow money off trees. So for the love of god. Do your part and start delivering out these orders. These we’re supposed to be gifts. Not a headache. If you can’t fulfill what you guys offer, then you guys should shut down. It’s been a month. Cmon ! I’ve called, I’ve emailed I’ve chatted numerous times. How many complaints before someone’s sues?”

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Posted 4 years ago

“I placed an order on 11/29/2020 & you guys sent tracking info to me on the December 7th but never shipped never it just printed shipping label!”

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Posted 4 years ago

“I ordered items, 11/17, 11/27, and 12/1. I only got one package thus far and Christmas is this week. They have the worst customer service, since you are speaking with a system agent. After calling they said, call back tomorrow if you don't get your package, not after I waited online as the 99 th caller and you want me to call back! I checked my order status and my Dec 1 st order states it will arrive Dec 24 the and my Dec 7 order on Dec 31st!!!”

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Posted 4 years ago

“I place an order for over $200.00 for Black Friday. My package was scheduled to be delivered on 12/8/20. Instead, my package has been stuck in Woodridge, Illinois since December 7 th. No update. I have email over 20 times, all i get is generic emails and a gift card. I want my order those are Christmas gifts. I will never order from fashionova again. Very unprofessional. There’s is no way to talk anyone only email. Today is 12/22/20 and no update still stuck!”

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Posted 4 years ago

“I ordered my items (which was 1 sweater dress) on November 29 and even paid for 4 day shipping to have it here by my birthday (Dec 4). I was understanding when it wasn’t here that day, because of COVID, however it is now December 21st and I have filed 2 claims and have yet to hear back from them. Fashion Nova has proven to only be nothing more than a scamming company. If this was a legitimate business, they would answer the emails I have sent countless times. To say this company was beyond disappointing to me is an understatement. I will NEVER order from fashion nova again, and I’m just saying Walmart has some of the same things they do, and Walmart is more reliable”

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Posted 4 years ago

“Purchase was made online and received the most awkward fitting clothes ever. I mailed some items back for a store credit. I never was emailed a store credit. I went to the Better Business Bureau and their response was I used their credit. I am so furious they are thieves please don't shop here.”

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Posted 4 years ago

“I place an order for over $200.00 for Black Friday. My package was scheduled to be delivered on 12/8/20. Instead, my package has been stuck in Woodridge, Illinois since December 7 th. No update. I have email over 20 times, all i get is generic emails and a gift card. I want my order those are Christmas gifts. I will never order from fashionova again. Very unprofessional. There’s is no way to talk anyone only email. Today is 12/22/20 and no update still stuck!”

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Posted 4 years ago

“I placed a order Nov29th it’s saying shipped to woodridge still wanting those items are Christmas gifts ,I contacted fashion nova coustmer service they told me to call one live why should I have to do your job I’m the coustmer you should find my order or refund my money!!”

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Posted 4 years ago

“SCAM SCAM SCAM! THEY WILL NOT SHIP YOUR ITEMS AFTER PURCHASE THEY WILL NOT ANSWER YOUR EMAILS”

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Posted 4 years ago

“Man go spend your money elsewhere. I have 4 orders with them and two of them since Dec 3rd which was supposed to deliver on Friday Dec 18 and I’m still waiting for them. They’re using Lasership and that company have bad reputation regarding people packages. I even paid extra just to have them deliver early and now here I am worrying about my stuff😭”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews