Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered on cyber monday and even payed for expedited shipping. It’s been 3 weeks and I still don’t have my package. I’ve contacted them multiple times but clearly they don’t care about their customers.”

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Posted 4 years ago

“Terrible service. Been waiting for my order for 1 month and now it says that’s held in Germany🤮. DHL also sucks!!😑😑”

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Posted 4 years ago

“Package was supposed to be delivered yesterday and it says USPS still awaiting item. Customer service says they don't know anything. Worst service ever!!!! It's also impossible to get kind of refund only store credit so they keep the money and you have to repurchase from them again. SCAM.”

Helpful Report

Posted 4 years ago

“Placed my order November 27 and today is December 18 I have not received my package fashion nova tracking is fake the tracking number is fake as well ..what the hell is OLX ?can’t find no information i’m paying quad payback for no reason and I have not received my package at all no refund nothing .. I have been a loyal customer since 2016 and never had a problem until now .. wtf fashion Nova I will never order from them again 💯 haven’t received a refund!!”

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Posted 4 years ago

“Swap meet pants flee market with a side of you might get cancer !!!!”

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Posted 4 years ago

“Fashion Nova is horrible. I place an order and told it’s delayed in Woodridge IL. Hell if I can contact someone I would pick it up my damn self. I will never purchase another item from them EVER again.”

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Posted 4 years ago

“This is the last time I'll ever order from fashion nova. My order is stuck at onelivex in Woodridge, IL since 12/10/20. There is no customer service number. I have several emails out with no response. The online chat is a joke. The 800# l found on the internet is conveniently not taking any calls. This has been a horrible experience, l placed my bbn order on 12/04/2020. Still l have nothing!!!”

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Posted 4 years ago

“Same here, my package has been sitting at Woodridge for over 2 weeks now . I placed this order during a Black Friday sale . Fashionnova really needs to get to the bottom of this . I want my package before Christmas”

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Posted 4 years ago

“My package is currently 3 days late. The tracking says no update call onelivex but gives me no contact information to do that. The wrong email is attached to the order because of my payment method and can’t find a way to change it. Also I contacted Fabio nova support they said would get back with me in 24 hours and it’s been 48.”

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Posted 4 years ago

“It’s truly bs been waiting way over a month for my items. shipping stopped at this OneliveX place and haven’t heard a word since!!”

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Posted 4 years ago

“TERRIBLE EXPERIENCE AND CUSTOMER SERVICE!!I ordered my $375 package on 11/29/20 it has been 18 days , still no package . got an alert from OLX stating that it would be delivered on the 10th it has been sitting in Knoxville ,Tennessee since December 9th and has not moved, and have not heard a word back from Fashion Nova or OLX regarding this, after numerous attempts . It’s amazing how a company can just take your money and pretend that they’re going to ship items out to you in time and not even contact you to tell you what’s going on with it, just ignore your EMAILS bc they can’t be bothered to have a operating customer service phone number. other companies contact you if you’re shipment is going to be an hour late, And I have to Jump through hoops to contact Fashion nova, some unheard of shipping carrier onelivex, lasership who is waiting to do the final delivery, file a complaint with the BBB and now this. I have Christmas gifts I now how to replace by buying something else and I’m out of $375 on top of it.”

Helpful Report

Posted 4 years ago

“I still haven’t got my package. It’s been about a month already.”

Helpful Report

Posted 4 years ago

“I've waited a month for my package, it was sent over a month ago never arrived. Tried contacting them on email and Instagram, they don't respond. REALLY bad customer service! Never experienced such bad service from such a big brand.”

Helpful Report

Posted 4 years ago

“Horrible service from Fnova”

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Posted 4 years ago

“Terrible i have been waiting over 23 days not 1 of my three shipments have shipped reached out to FN no response just the run around no money no package i will never order from them again still have not received my package”

Helpful Report

Posted 4 years ago

“Really frustrated. I’m all the way I’m South Africa, ordered from fashion nova last month and not a single update on my order. I really wish I could cancel it and get a refund”

Helpful Report

Posted 4 years ago

“I have not received my package yet Not even an email”

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Posted 4 years ago

“It’s been almost a month and my order hasn’t even been shipped, I don’t care if I get my package or not but I want my money back. All these people who didn’t get there stuff are literally being robbed by fashionnova and nothing is being done. All their customer service is an automatic monitor so we get 0 help. What are we supposed to do cuz now it’s just annoying.”

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Posted 4 years ago

“I will never order from Fashion Nova again. I returned items November 16th and got a tracking number from the USPS and Fashion Nova has yet to pick up the return. I also order stuff on Black Friday and was told to contact OneliveX and can't get a hold of them I live 1 mile from UDS and went to there corporate offices and was told even if they were to get our packages we wouldn't see them until after the New Year. I sat and waited for the online chat on Fashion Nova and they told me to just wait its their policy. Everyone on here needs to report a consumer fraud report. Not the BBB only. I also love of you go on their website now it claims shipping before Christmas if you order now. It will not let me post the pictures I have from the conversation I had today which sucks.”

Helpful Report

Posted 4 years ago

“I Understand holidays become hectic, but what I don't understand is how you can accept an order and no be able to fulfill them! Items were ordered a month ago but yet still cant be delivered not to mention Fashion Nova absurd policy of only giving store credit on refunds as if one wants to again shop from somewhere that doesn't keep up with their deliveries.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews