Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I still haven’t got my package. It’s been about a month already.Says it’s in Woodridge no updates”

Helpful Report

Posted 4 years ago

“I ordered my package on November 30 and my package has been sitting in Woodridge since December 14. After being on the hold for 5 hours, the person gave me this number for onelivex. It is 1(512)-371-6924, but I got no response.”

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Posted 4 years ago

“I like FN clothes but their shipping is terrible. I placed an order Dec. 2, received a email 2 weeks ago saying it was ready to ship , and still no tracking number or information estimated delivery. I sent a few emails to them, only received a robot response. There's no point of contacting them , I asked for a refund , got a automatic response. Their shipping carrier sucks when they do send it out, they will say the package was delivered when it wasn't. I probably won't order from them anymore , its a pain to return things and scamming people.”

Helpful Report

Posted 4 years ago

“At first I was skeptic about this company, because I dont usually trust any brand I see being HEAVILY promoted by instagram models, theyre getting paid so that in itself is a red flag for me. They'll say anything to sell their products whether it be true or false. Anyways, I had a few friends that ordered from them quite a few times with no issues with shipping and quality of clothing. So I said ight i'll try them. Ordered 3 different times, few weeks apart each time. With each order, I received a confirmation email almost immediately amd also a tracking number within 24hrs of confirmation. I was very pleased (btw these orders were placed between September and December. Now.... the only hiccup I encountered was my most recent order which I just received yesterday, 18 days after initial order (Dec 2nd). It is my understanding that shipping wouldve been delayed because of Black Friday/Cyber Monday so it was expected. Overall I'm still likely to shop with them again, just NOT during massive sales, I dont have the patience. OH! Before I forget, this review couldve gotten 5 stars if they had actual persons for customer care, that is non existent with this company. They only have robot agents and automated email responses. So dont try contacting them for assistance, you just wait it out, your order will arrive EVENTUALLY. Lol 😉”

Helpful Report

Posted 4 years ago

“I ordered over $100 worth of items November 30th and here it is December 21st and no order no update yet in my account status says fulfilled😡 customer care is a joke no number to call no updates and they promised 9-12days for shipment and it's now well over that time. This order included Christmas presents . Cant says if I'll ever order from them again I'm soooooo disappointed”

Helpful Report

Posted 4 years ago

“Fashion Nova is really ridiculous! I WOULD NOT give them even one star! I can't believe I have the same experience as others on here. I ordered several items from their Cyber Monday Sale after Thanksgiving to get it by Christmas, hopefully to give as gifts. It is 12/21/20 today and my package has been sitting in Woodridge, IL for several weeks "SUPPOSEDLY"! I live in Chicago, IL...what is the problem here!? I tried to look for a contact number to OneliveX is who their shipping carrier and no number to be found! I am very furious! I want a refund! I will never ever order from them! Very untrustworthy company. DO NOT ORDER FROM FASHION NOVA!”

Helpful Report

Posted 4 years ago

“I ordered stuff worth $800, two weeks ago on their cyber Monday and I have not received an order number, or a tracking number. No way to reach them. I paid for 2 days delivery and till now I have not got nothing. This is a real scam FN ☹️”

Helpful Report

Posted 4 years ago

“My order from fashionova has been in Woodridge Il since December 7th. I ordered on November 28th and I have not received any communication from anyone about it. All of the items ordered were Xmas gifts for family and as if today, December 21st, my order is STILL IN WOODRIDGE IL.🤦‍♂️🤦‍♂️”

Helpful Report

Posted 4 years ago

“It should not take a month to receive your order. My order been setting in OneliveX in Woodridge, IL every since December 7th. What really going on and the need a customer service number”

Helpful Report

Posted 4 years ago

“My package has been delayed for almost a whole month now and the items in there were supposed to be my Christmas gifts for people.”

Helpful Report

Posted 4 years ago

“I ordered 11/25 and I still do not have my stuff. It’s saying that it’s been in Woodridge since 12/07 this is really so bs.”

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Posted 4 years ago

“I see a lot of people talking about the tracking. It kind of worried me also so I tried to get information on my package from chat support, but during that time there was no agents available. This is what I am going to suggest. As soon as FN chat support opens for you; 7am PST & 10 EST. Type in agent. Then ask your agent for a tracking number.”

Helpful Report

Posted 4 years ago

“Ordered over a week ago and my package still says, “ready to ship” but hasn’t. Starting to wonder if it will ever ship. Not happy. Especially because the last 3 things I’ve bought from them were coming apart at the seams when they arrived. This is the last time I buy anything from fashionNova”

Helpful Report

Posted 4 years ago

“Fashion Nova scams their consumers. I never received my package from Black Friday and they kept my money!”

Helpful Report

Posted 4 years ago

“My order is stuck at onelivex in Woodridge, IL since dec 7th and today is dec 19. There is no customer service number. The customer service chat is no help either. What is going on?”

Helpful Report

Posted 4 years ago

“I don’t know why there is so many horrible reviews but I’m from the USA in newyork and I have to say fashion nova is my go to online store. I ordered 700$ worth of jeans and tops and masks from them and they all were amazing material and quality. The only thing I didn’t like was some of the masks were wayyyyy too big for anyone to wear. If you live in the US then I highly recvomend them. Their jeggings are especially wonderful and comfy and probably the best material I’ve ever had with jeggings and the jeans too. Oh forgot to mention everything came in two weeks.”

Helpful Report

Posted 4 years ago

“Same experience here: ordered over a month ago and still nothing. Everyone who has had a delayed order or scammed order from fashion nova should file their complaint with the better business bureau (type "bbb" dot org) . FN seems to be more generous with their replies there. No bot-generated emails. The bbb complaints can also be used as additional evidence that FN has not stuck to their words of improving their shipping and refund policies, as ruled by the judge (they have an open case on this, please google). That business needs to be shut down fr. They're scamming people with fraudulent shipping claims and charging for expedited shipping knowing full well they're swamped with orders. And no cancellation option on orders? And you have to hunt them down for a full refund not a store credit! Never buying there again!”

Helpful Report

Posted 4 years ago

“I ordered on 11/26 and have not received my order. I have called, emailed and no real response. My order was supposed to be here on 12/8. It was stuck in NJ and now it’s in MD since 12/17. I try to track it but the USPS said they are waiting for the package. That’s the last time I order from this store! It’s so disappointing and annoying. I just want the stuff I paid for. If they are having issues with packages then maybe they should shut the site down, until they fix the issue! Or at least warn people.... “hey if you order from us, there is a good chance we will take your money and not deliver your order”.”

Helpful Report

Posted 4 years ago

“Placed an order for 5 days shipping and it’s been 6 days with no update on my order. I called the shipping facility and they said that they don’t have my order and that it’s in the sorting center or something. They are waiting on the retailer to send the package so that they can ship it! Please fashionnova send out my order!”

Helpful Report

Posted 4 years ago

“Placed an order for over $250 almost 3 weeks ago and still no information on shipping. I want my items. This is ridiculous.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews