Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to get ahold of a rep is ridiculous and very difficult. I've paid taxes and duties upon checkout from fashionnova with PROOF. Now my delivery service is claiming I owe $117 in taxes and duties as well. I don't understand why I have to pay twice? Between fashionnova and the delivery service, I can't get any straight answers....HELP!!!!”

Helpful Report

Posted 4 years ago

“My package has been stuck in Woodbridge, IL for over a week. If someone could just give me the address I’ll go pick it up my damn self!”

Helpful Report

Posted 4 years ago

“Awful!!! My package is “stuck” in Illinois too! This is pathetic! No way to contact anyone except through email with no response!. Never again!”

Helpful Report

Posted 4 years ago

“I placed an order 11/28/20 delivery was suppose to be made 12/8/20. My package has been sitting in Woodridge, IL (30mins away) for over a week. I contacted customer support they tell me to contact OneLiveX. I contract OLX, they tell me to contact FN. LMAOOOOO great! & you can’t cancel FN orders. So, they just stole my money! Yay!!!!!”

Helpful Report

Posted 4 years ago

“it’s been 4 weeks where tf is my ONE ITEM , stuck in woodridge il for WEEKS”

Helpful Report

Posted 4 years ago

“I spent over $250 on Christmas gifts on November 28th I yet to receive my order I just like everybody else on here my order is held in Woodridge Illinois as well I don't know what company one live x Is but it sure do not have a phone number to be contact so at this point I just want my money back as well”

Helpful Report

Posted 4 years ago

“Never received my package $300 worth of items. Can’t get in contact with customer service. It’s been two months. Fake tracking number”

Helpful Report

Posted 4 years ago

“this is ridiculous i ordered my stuff 3 weeks ago what’s the hold up”

Helpful Report

Posted 4 years ago

“Stuck in OneliveX in Woodridge and no way to get a hold of anyone and FN has not emailed me back. This happened to my last package before. FN was never like this in the beginning.. Will not order from them again.”

Helpful Report

Posted 4 years ago

“Almost everyone’s package including mine got delayed and is just sitting in Woodridge IL. DID YOU ALLS DELIVERY TRUCK GET ROBBED OR SOMETHING 🥴🥴🥴🥴”

Helpful Report

Posted 4 years ago

“UPDATE!!! So I ordered 11/28/2020 with the black friday sale. My package was supposed to been delivered 12/08/2020 fashion nova really sucked with the updates. So I called UDS and they said my package wasn't with them yet to call fashion nova and OFCOURSE they shut down their call center due to “covid” 🙄 12/13/2020 I looked on the fashion nova website again and noticed a little more information which was to basically contact onelivex. I emailed (onelivemedia.com) and they instantly replied back to me saying if the email I sent was regarding my package that my package would be sent before or on the holiday. I used my tracking number on the UDS site and my package was out for delivery. I just received my package a hour ago and I love everything in it. I always shop with fashion nova and they’re always quick to deliver my package I think it was just this black friday sale. Fashion nova needs to be better equipped and prepared when they do sales like 90% off.”

Helpful Report

Posted 4 years ago

“UPDATE!!! So I ordered 11/28/2020 and my package was supposed to come 12/08/2020 for my birthday which is today 12/15 but it was stuck at woodridge,IL. Today (12/15) I got my package I was able to track it through UDS once they received it from fashion nova. Ofcourse I had to contact onelivex and they instantly emailed me back saying my package would be here before or on the holiday. This is onelivex email: onelivemedia.com. Don't pay attention to fashion nova tracking because they are all off. Contact UDS and if they say they haven't got your package email onelivex. Best of luck ladies and gents I think we all learned a lesson here.”

Helpful Report

Posted 4 years ago

“I ordered my items on Black Friday! Still nothing! Says it’s delayed in Woodridge, ILL. I have never had a shipping issue with FN”

Helpful Report

Posted 4 years ago

“I will never shop with fashion nova again my package at onelivex you can’t contact them and fashion nova is saying it nothing they can do!”

Helpful Report

Posted 4 years ago

“Where in Woodbridge IL is my package!? I contacted fashion nova & oneliveX they are no help.”

Helpful Report

Posted 4 years ago

“I just want my money back at this point!!!!”

Helpful Report

Posted 4 years ago

“My package like many others has not been delivered. It has been listed as being in Woodridge, IL for over a week. No luck with reaching out to Fashion Nova.”

Helpful Report

Posted 4 years ago

“I ordered my order on 11/27 then on 11/29 I got an email saying my order will be delayed by 24-48 longer than usual. 12/2 I gotten another email stating my package has shipped and it’s on its way! On 12/7 I received an emailing stating my package will be delivered the next day on 12/8 . My package never came and when I go to track my order it says that my package has been delayed in Woodridge, IL. And to contact OneLiveX . There isn’t no number for me to contact them but I did contact fashion Nova about this on December 10th. My birthday was yesterday (12/14) and I was planning to wear what I ordered but couldn’t because it got delayed.”

Helpful Report

Posted 4 years ago

“WHY IS MY PACKAGE STUCK IN WOODRIDGE, IL?!?!?!? I have been waiting on this package. Since cyber monday.”

Helpful Report

Posted 4 years ago

“I'm a loyal customer!! I order Christmas gift for my daughter on 11/26/2020. Received my normal email that my order was shipped on 11/28/2020 ! Never received my order!! I have sent several claims regarding this issue. I even contacted United Delivery Service, who reports they never received the order and I should contact OneLiveX!! This is a JOKE right??? THIS IS UNACCEPTABLE!!! Now My daughter has nothing for Christmas!!! I really cant believe this!!!”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews