Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,895 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,895 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Placed an $84 order (used a coupon) for 1 jacket, 2 shirts, 2 pair of earrings back on November 17th. Got free 2 day shipping. Items took FOREVER to update from PROCESSING to SHIPPED. I contacted customer service which was no help whatsoever. He finally emailed me and let me know that it shipped and I was like YAYYYYY - until today November 28th - when my package arrived. They did not send the $69 jacket that I ordered! Not only did I have to wait for 11 days to get my items, but they just don't send the most expensive item in the order? But surely took my money. Not even a courtesy email to let me know it will not be coming or they will issue a refund. I would NOT be ordering from them again. I ordered from BOOHOO in the UK and even THEY stand by their shipping and customer service methods - they email you and issue a refund right away if something you ordered isn't in stock. I can live with that. But this. . . .JEEZUS NO.”

Helpful Report

Posted 7 years ago

“Step 1) have a limited time coupon Step 2) get 4 items rather than just the first 2 you wanted to get free shipping Step 4) have 2 day shipping and items dont ship till 8 days later Step 5) get told that you will not be getting the first 2 items you ordered but only the 2 items you added for free shipping Step 6) try to get a hold of someone on their customer service line (during their business hours) to say you no longer want the items and just want a refund Step 7) wait 40 mins on hold to get hung up on by an automated message Step 8) ??? (:”

Helpful Report

Posted 7 years ago

“Do not I repeat do not order from them 👌 they took my money and it's been over a month and nothing has been shipped .... they put out fake reviews and pay people to make videos on YouTube like everything is great with them....dont gamble your money with this company you will regret it .....facts it's a scam”

Helpful Report

Posted 7 years ago

“My one and only experience with Fashion Nova has been far from satisfactory. I tried to cancel my order just about 5-10 minutes after I placed it because I went back, looked at the size chart, and realized I ordered 2 items (both bra and panty sets, which they don't take returns on) that would be to small. Their sizing is weird on their website, bra and panty sets are listed as small, medium and large, not by cup size, which I thought was odd. After going back I saw the large size would be a 36C bra, I wear a 38DD so I wanted to hopefully switch sizes or cancel if need be. I emailed coustomer service (which is a joke, you receive back this long generic message, Hey Nova babe!!! Thanks your your loyalty, blah blah blah. Even tho this is my first and only time shopping with them) they told me in the email that they can't change the size of an order once it has been placed. I emailed them back requesting to cancel my order (again) and they email me back a couple days later asking, are you positive you want to cancel your order, I replied yes please cancel my order. Now I understand they were trying to stall this process, because once the order reaches their distribution center it can't be cancelled. So now I'm stuck with 2 sets that don't fit, and look much cheaper than the picture online, and I can't return them. I wish they would have just cancelled my order day one like I requested in the first place. When I received my order, I was missing a pair of tights. I emailed them back to ask them about it and they told me their distribution center was short items and that they had refunded the tights before they mailed my package.. no they did not the pice on my bank statement says the same as what was changed online I have not received any refund from them. I tried to call their 1 800 number and I'm still on hold the entire time I've written this review (about 20 minutes) not sure If anyone is even on the other side of the phone. Horrible coustomer service. I wouldn't advise anyone to shop with this company.”

Helpful Report

Posted 7 years ago

“I am never shopping with fashion nova ever again!! They charge you for things you ordered but don’t deliver!! I had to contact my bank and US mail, they told me they’ve heard nothing but bad things about fashion nova, they lost a good customer, and oh yes forget about trying to verbally contact them!! They don’t excite they send automated emails and do not email you about your missing orders”

Helpful Report

Posted 7 years ago

“I ordered 15 items on 10/20/18 and until now it has not been delivered. I have sent several emails and I still haven’t received them. I needed them for a birthday since 10/26/18. I did not attend the party because Of Fashion nova. Please send my orders ASAP. Also their customer services sucks”

Helpful Report

Posted 7 years ago

“I don’t like fashion nova ! I ordered heals and a dress and only my heals got delivered to my house ! Waste of money .. they still haven’t sent my dress out... I won’t order again!”

Helpful Report

Posted 7 years ago

“Clothing is cute, but very cheaply made, and usually not well fitting, no matter how well you follow their size charts. On several occasions I have received items in sizes different than what I had ordered. This past order, they did not send one of my items, and completely omitted it from my order invoice, WITHOUT REFUNDING me for the missing item. If I hadn’t noticed, they would have simply stolen my money. (I am still currently waiting for them to fix their mistake.) Not to mention that a friend of mine once waited over a month for ONE CLOTHING ITEM to be delivered without receiving any explanation.”

Helpful Report

Posted 7 years ago

“The worst customer on this planet!”

Helpful Report

Posted 7 years ago

“There was issues with the carrier delivering my package in early August so it was returned to sender. It is now end of November and I am still waiting for my store credit. I am getting very frustrated because the customer service is absolutely HORRIBLE! Not giving me any explanation to why it’s taking so long and sending me automated email that have nothing to do with my problem. I emailed them again asking why I haven’t gotten my credit and they sent me an automated email blaming it on Black Friday sales.... how if this has been going on for several months! Horrible service will NEVER recommend!”

Helpful Report

Posted 7 years ago

“I LOVE THEIR CLOTHES QUALITY IS NICE..I HAVE SPENT THOUSANDS OF DOLLARS AND BEEN HAPPY EVERYTIME.”

Helpful Report

Posted 7 years ago

“I ordered 11 items and it took about 6 days on a 2 day shipping!! When it was delivered it was only 1 item in the package, when I reached out to fashion nova they said they sold out of the stuff! My thing is why didn’t you tell me this before taking my money and making me wait for the stuff to get here and if I didn’t contact them they would’ve have said anything to me! Today is Saturday and I’m leaving the country Tuesday so I barely have time to get stuff! I will never shop with them again!!”

Helpful Report

Posted 7 years ago

“i ordered my items a month ago, i finally received them after several weeks of going back and forth with customer service. I am missing 3 out of the 12 items purchased. and received an item that i didnt order and will never use .”

Helpful Report

Posted 7 years ago

“I ordered two items a month ago and turns out there was a delay because they were moving to a different facility. They didn't even email me that there would be this delay, I had to figure it out with tiny text at the bottom of my order page. I wish I could refund it, but they only give you a refund in terms of a fashion nova gift card. I really would not like to buy again from here so I have no idea what to do with the money I wasted :( .”

Helpful Report

Posted 7 years ago

“HORRIBLE! HORRIBLE! HORRIBLE! I purchased and PAID for a denim jacket on November 12th and my order still says unfulfilled. I called customer service, that's a waste of time. You cannot speak to a representative (apparently they don't exist). Everything is automated. I sent 3 emails inquiring about the status of my order and all I got was an automated email. At this point they leave me no choice but to contact my credit card company and have the charges reversed. I will not be ordering from FN again. HORRIBLE customer service. I would love to give a lower rating than one start but that's not possible.”

Helpful Report

Posted 7 years ago

“I've had multiple issues with Fashionnova and at this point I refuse to order any more merchandise from them. My recommendations.. do not order any products that are low in inventory. By the time they process your order, the product will be gone and they will be sending you a gift card for store credit instead of a refund. Secondly, do not order any merchandise and expect it to be delivered quickly. I ordered my birthday outfit friday morning and it still has not even been processed or shipped and its Tuesday. I now have to go to the store and buy another outfit and won't even receive a refund for this outfit that I will never even wear.. I'M EXTREMELY UPSET because I repeatedly have had bad experiences with them and I guess I still have not learned my lesson.”

Helpful Report

Posted 7 years ago

“Think TWICE before you order from FN. You can order some of the same items for cheaper at Rainbow shops, and actually get your merchandise. FN is a DOUBLE WHAMMY OF BAD. First off they use Onrac for shipping 90% of the time, and they lose packages left and right, which leads to #2...FN has no live person customer service. So if your package does get lost, you will not have anyone get back with you for weeks. So you better hope everything fits perfect, and ACTUALLY gets to you or your in for a nightmare.”

Helpful Report

Posted 7 years ago

“Size is one size smaller than what you wear. fashion style is amazing but the quality in material is poor. shipping is a nightmare. lost three packages of mine and it took me three months to get "store credit". no cash refunds. customer service call line is a two hour wait. customer service via email are a different representative every week so you have to explain your issue again and again. missing items in my orders when receive but they mark your order as fullfilled without any proof it was delivered. they use on-trac to deliver and they will steal your packages.”

Helpful Report

Posted 7 years ago

“I ordered four items on November 3rd and received part of my order today, November 19. I only got three out of the four items and no explanation for the missing item. I just sent them an email and got an automated response, and after reading so many bad reviews, I can only imagine I'm never getting that fourth item or my money back. I'm never purchasing anything from this store again. Terrible customer service and the clothes are not even good quality.”

Helpful Report

Posted 7 years ago

“What DIDNT go wrong ?!!? They are dishonest and they are thieves. They won’t refund you money or give you credit on anything , if you send items back CUNY yourself OUT. I have seen numerous reviews and complaints on this company. This will catch up with them. In time. And they will be run out of business.”

Helpful Report

Posted 7 years ago

Fashionnova is rated 2.0 based on 2,895 reviews