Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered items, 11/17, 11/27, and 12/1. I only got one package thus far and Christmas is this week. They have the worst customer service, since you are speaking with a system agent. After calling they said, call back tomorrow if you don't get your package, not after I waited online as the 99 th caller and you want me to call back! I checked my order status and my Dec 1 st order states it will arrive Dec 24 the and my Dec 7 order on Dec 31st!!!”

Helpful Report

Posted 4 years ago

“I place an order for over $200.00 for Black Friday. My package was scheduled to be delivered on 12/8/20. Instead, my package has been stuck in Woodridge, Illinois since December 7 th. No update. I have email over 20 times, all i get is generic emails and a gift card. I want my order those are Christmas gifts. I will never order from fashionova again. Very unprofessional. There’s is no way to talk anyone only email. Today is 12/22/20 and no update still stuck!”

Helpful Report

Posted 4 years ago

“I ordered my items (which was 1 sweater dress) on November 29 and even paid for 4 day shipping to have it here by my birthday (Dec 4). I was understanding when it wasn’t here that day, because of COVID, however it is now December 21st and I have filed 2 claims and have yet to hear back from them. Fashion Nova has proven to only be nothing more than a scamming company. If this was a legitimate business, they would answer the emails I have sent countless times. To say this company was beyond disappointing to me is an understatement. I will NEVER order from fashion nova again, and I’m just saying Walmart has some of the same things they do, and Walmart is more reliable”

Helpful Report

Posted 4 years ago

“Purchase was made online and received the most awkward fitting clothes ever. I mailed some items back for a store credit. I never was emailed a store credit. I went to the Better Business Bureau and their response was I used their credit. I am so furious they are thieves please don't shop here.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I placed a order Nov29th it’s saying shipped to woodridge still wanting those items are Christmas gifts ,I contacted fashion nova coustmer service they told me to call one live why should I have to do your job I’m the coustmer you should find my order or refund my money!!”

Helpful Report

Posted 4 years ago

“SCAM SCAM SCAM! THEY WILL NOT SHIP YOUR ITEMS AFTER PURCHASE THEY WILL NOT ANSWER YOUR EMAILS”

Helpful Report

Posted 4 years ago

“Man go spend your money elsewhere. I have 4 orders with them and two of them since Dec 3rd which was supposed to deliver on Friday Dec 18 and I’m still waiting for them. They’re using Lasership and that company have bad reputation regarding people packages. I even paid extra just to have them deliver early and now here I am worrying about my stuff😭”

Helpful Report

Posted 4 years ago

“I still haven’t got my package. It’s been about a month already.Says it’s in Woodridge no updates”

Helpful Report

Posted 4 years ago

“I ordered my package on November 30 and my package has been sitting in Woodridge since December 14. After being on the hold for 5 hours, the person gave me this number for onelivex. It is 1(512)-371-6924, but I got no response.”

Helpful Report

Posted 4 years ago

“I ordered over $100 worth of items November 30th and here it is December 21st and no order no update yet in my account status says fulfilled😡 customer care is a joke no number to call no updates and they promised 9-12days for shipment and it's now well over that time. This order included Christmas presents . Cant says if I'll ever order from them again I'm soooooo disappointed”

Helpful Report

Posted 4 years ago

“Fashion Nova is really ridiculous! I WOULD NOT give them even one star! I can't believe I have the same experience as others on here. I ordered several items from their Cyber Monday Sale after Thanksgiving to get it by Christmas, hopefully to give as gifts. It is 12/21/20 today and my package has been sitting in Woodridge, IL for several weeks "SUPPOSEDLY"! I live in Chicago, IL...what is the problem here!? I tried to look for a contact number to OneliveX is who their shipping carrier and no number to be found! I am very furious! I want a refund! I will never ever order from them! Very untrustworthy company. DO NOT ORDER FROM FASHION NOVA!”

Helpful Report

Posted 4 years ago

“I ordered stuff worth $800, two weeks ago on their cyber Monday and I have not received an order number, or a tracking number. No way to reach them. I paid for 2 days delivery and till now I have not got nothing. This is a real scam FN ☹️”

Helpful Report

Posted 4 years ago

“My order from fashionova has been in Woodridge Il since December 7th. I ordered on November 28th and I have not received any communication from anyone about it. All of the items ordered were Xmas gifts for family and as if today, December 21st, my order is STILL IN WOODRIDGE IL.🤦‍♂️🤦‍♂️”

Helpful Report

Posted 4 years ago

“It should not take a month to receive your order. My order been setting in OneliveX in Woodridge, IL every since December 7th. What really going on and the need a customer service number”

Helpful Report

Posted 4 years ago

“My package has been delayed for almost a whole month now and the items in there were supposed to be my Christmas gifts for people.”

Helpful Report

Posted 4 years ago

“I ordered 11/25 and I still do not have my stuff. It’s saying that it’s been in Woodridge since 12/07 this is really so bs.”

Helpful Report

Posted 4 years ago

“Fashion Nova scams their consumers. I never received my package from Black Friday and they kept my money!”

Helpful Report

Posted 4 years ago

“My order is stuck at onelivex in Woodridge, IL since dec 7th and today is dec 19. There is no customer service number. The customer service chat is no help either. What is going on?”

Helpful Report

Posted 4 years ago

“Same experience here: ordered over a month ago and still nothing. Everyone who has had a delayed order or scammed order from fashion nova should file their complaint with the better business bureau (type "bbb" dot org) . FN seems to be more generous with their replies there. No bot-generated emails. The bbb complaints can also be used as additional evidence that FN has not stuck to their words of improving their shipping and refund policies, as ruled by the judge (they have an open case on this, please google). That business needs to be shut down fr. They're scamming people with fraudulent shipping claims and charging for expedited shipping knowing full well they're swamped with orders. And no cancellation option on orders? And you have to hunt them down for a full refund not a store credit! Never buying there again!”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews