Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its been more than month and i still haven’t received my order They don’t reply to emails They need to shut down their business because soon people will realize that they are scam”

Helpful Report

Posted 4 years ago

“Fashion nova is a complete SCAM!!! They need to be taken off the market completely as what they are doing is against the law. They are stealing people’s money and has false advertising not only in their website but also in every social media platforms that being Instagram and Facebook! Their account should be deactivated and they should not be able to promote or advertise any of their products as they are SCAMMERS! they do not have any notion of what customer service is! The company should be sued and taken off the market! THEY DONT DESERVE EVEN ONE STAR RATING! THIS COMPANY IS RIDICULOUS! ***** BEWARE ******”

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Posted 4 years ago

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Posted 4 years ago

“Fashion nova makes toooo much money to have a shirt customer service system ... why is is sooo he’d to contact anybody ..”

Helpful Report

Posted 4 years ago

“You guys I literally had a 550$ order.. emailed customer service to see why it was taking so long and that was like three weeks ago, never got a response. Got a notification about a “rereturn” and never wanted it but never heard about it after, tried messaging customer service and even though it was the hours they were supposed to be available they said they weren’t every time, every day that I tried. I ordered a bunch of loose clothing because I’m pregnant and didn’t want to go to the mall and catch something. If it doesn’t come soon I’ll have no choice and I’ll be out 550 so thanks Fashion Nova.”

Helpful Report

Posted 4 years ago

“Horrible 2 orders claimed to be delivered lies.. Customer Service automated still no response. Buyers be wear. Stay far away this Company is full is sh—t. Stealing people’s money”

Helpful Report

Posted 4 years ago

“I ordered several items totaling $259.33. After returning all items with shipping and return fees, I got a credit of 171.29, lost $88.04. Sizing was totally off on every product I ordered. Quality is terrible. It’s really a total loss because I’m afraid to use my credit towards anything and pay more shipping and return fees. Very disappointing.”

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Posted 4 years ago

“shorted me 1 mask and cannot get a hold of anyone. I received a response not related to my problem”

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Posted 4 years ago

“Unacceptable. The delivery takes a month whereas they say 5 to 7 business days. I have sent three emails and no one has ever replied. Even worse, I got a notification that they need to pay €40 of taxes where as no one informed me of that.”

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Posted 4 years ago

“Never received my package spent over $100”

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Posted 4 years ago

“My tracking number isn't working. My package was supposed to came days ago”

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Posted 4 years ago

“It had been a month now that i am waiting for a store credit bc fashion Nova doesnt give you your money back. First i paid 22$ tax and again costum fee $17 And again i paid more than $20 to sent back item that didnt fit and for all that money spend it is still hard for me to get the store credit The tracking number shows that my item was already delivered to them but still nothing from them . I keep send it email and even the receipt from the post office as a proof but nothing till now. Worst company ever. They dont think about us working hard for our money. Never again”

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Posted 4 years ago

“The material of the clothes are ver poor, i'm never gonna buy again.”

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Posted 4 years ago

“My order was never delivered and I was not refunded. I want my 90.00 back and not on a gift card”

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Posted 4 years ago

“I ordered from Fashionnova and it reflected delivered and it wasn’t. I can’t believe I’ve been scammed. The worse part is their clothes are pricey for me, had to save up some money so at be scammed 😥”

Helpful Report

Posted 4 years ago

“I sent in my return (had to pay $7.99) to do so by the way. They send me confirmation that it was received and I would get my $179.00 E-gift card by email within 72 hours. After 2 weeks of waiting I try to contact them.... which is a joke. I have send multiple emails with no response. Finally I try to chat with an agent and that person tells me they see that the e gift card was sent and they will resend it. Said I would get it within 24 hours. Here we are 2 days later and NOTHING!!! I try to do the chat thing again and after I wait 30 minutes to get with someone it kicks me off and says my chat has "timed out". I continue to get ALL of their other emails but NOT the one that gives me my money. Customer service is horrible. I like their clothes but will NEVER purchase from them again.”

Helpful Report

Posted 4 years ago

“I order $100.00 dollar in bras on July 22,2020. As of October 6th I have not received my items. It is impossible to get through customer service and getting any answer to emails sent are it is in transit. I have requested that they overnight another order but have not received an answer. I have ordered other items from companies and have had no problem receiving them. Why you are having such poor delivery is beyond me. I don’t believe I will order any other items once I receive this order. Too frustrating”

Helpful Report

Posted 4 years ago

“Let me start by saying this makes twice in a row Fashion Nova has messed up my order I ordered a combo set jacket and pants and only received the pants. Even my receipt say combo set Jacket and Pants You CANNOT GET A HOLD OF CUSTOMER SERVICE. Don't pay for express shipping because it takes them 8-14 days to get it to you even when you pay for express shipping. Honestly I don't see how they stay in business with the way they treat their customers. I always thought express delivery meant you would get your order overnight or within the 2-3 days your just wasting your money when you pay for express shipping. This is my last time I will order anything from Fashion Nova”

Helpful Report

Posted 4 years ago

“This makes twice they have messed my order up I recently purchased a jacket and pants combo. I only received the pants NO JACKET no express delivery that I paid and extra $9.99. I will never order from Fashion Nova again I paid for express shipping and the last time it took almost 2 weeks to get my order this time it took more than 8 days. Honestly I don't see how they stay in business with the way they treat their customers. This will be my last and final order. You would think their workers are incompetent.”

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Posted 4 years ago

“They haven’t refund me my money after two months that I made the return. They don’t answer emails. Scammers!!”

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Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews