Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tips for shopping with fashion nova THERE IS A CUSTOMER SERVICE NUMBER TO CALL to talk to an actual person I call them a few times a month. Im always recieving damaged items. 18008660286 There is always a 30 percent off code available for the entire site. Never pay full price. Right now its fnfit30 it changes sometimes but the site always has a 30 off code. Call CUSTOMER service if u dont know it 1. As soon as you receive your package look over the stitching along all your clothing to make sure there are no holes or damage if you do find damage report it right away you cannot get a gift card back if you don't report it before two days 2. Take pictures of the damage and send an email with the description of the damage the order number and don't forget to state that the item is new unworn and unwashed send the email and then call the customer service number to tell them you received a damaged item and you've already sent an email over with the information 3. Never let them tell you you have to send a damaged item back that is not the policy if someone says that you can argue or hang up and call back the second person you talk to usually knows the policy and we'll tell you to keep the item and that it gift card is on its way to you. 4. the only thing that they can request you send back is an item that is more than $50 in the case that you need to return something damaged they are responsible for sending you a return label this is new so make sure that you remind them to send you the return label so you don't have to pay for return shipping since it's their fault they sent a damaged item. maybe the item is too small or too big in that case you may have to pay for shipping yourself but keep in mind if the item is damaged in any way a little hole or anyting they are responsible for return shipping if the item costed over 50. 5. On materials if you order something acrylic it's always going to be oversized normally with bottoms I'm a size 9 or a large in fashion Nova but with acrylic sets or sweater sets anything with acrylic in it you definitely want to size down I'm a small and extra small in acrylic.. In rigid denim u always want to size up 2 or 1 sizes. 6. People plz remember always read the reviews under the item you want.. They will usually give hints as to quality and sizing. If there are no reviews u just have to guess or wait untill there are reviews. In jackets i always buy a large. Im 5 ft 6 150pds 36dd Hope this helps I know all this because my whole closet is fashion nova. I know they suck sometimes but i love the styles.”

Helpful Report

Posted 5 years ago

“Rules of dealing with fashion nova. Read this if u are mad and want answers 1. There is a phone number u can call for a live person that actually does work now 2. Check the stitching along all of your products the moment you open your package. Do not wait days. U can only get a gift card for damaged items if u report it before 2 days. 3. Send an email with the damaged description, pics, and order number right away. And then call the cuatomer service number and tell them u recieved a damaged item and already sent an email with pics of damage. This will speed up the process. And dont forget to add in the email that the item is unwashed and unworn 3. Read the reviews before you buy. Everything acrylic is very oversized. Im normally a 9 or medium large in there bottoms but with acrylic im a small or xs. 4. With 2 piece sets beware. The top and bottom usually fit different. Bottoms being correct size and the top being too small 5. With rigid denim jeans always order 2 sizes up. With most skinny jeans u can order the correct size or one size down 6. Dont ever let them make u send back a damaged item thats under 50 bucks. hang up and call back to speak with someone else. Your second call will always know what the policy is and just let you keep the item and send u a gift card within 24 hours. Im 5 ft 6 weigh 150 and a 36dd. Im a size 9 to 11 in jeans and in 2 piece sets i usually get a small or medium In jackets i always size up or get a large. Rarely i will get a small or medium if reviews say its reaally stretchy. Also they have a new policy which pays for return shipping on a too small or too big item. Dont forget to make them send you a return label if u choose to return. Never pay for return shipping. I know all this because i have gone through every possible scenario with this company My whole closet is fashion nova and even though i get a lot of damaged items... I still love the styles. Also u can always sell your items on poshmark or mercari if u dont want a gift card.”

Helpful Report

Posted 5 years ago

“Claim they dispatch international deliveries in 4-5 days it has now been 2 weeks and Yodel my courier have said they still haven’t sent it yet due to fashion nova providing the wrong postcode despite me giving the correct one which I sent proof of. Absolute disgrace. I needed the items for an event and if I knew it would take this long I would have gone with express or ordered elsewhere. Contacted their customer service by email and have been ignored. Shame on you fashion nova, will not be ordering again. Very angry and disappointed customer.”

Helpful Report

Posted 5 years ago

“Fashion nova has a return site that i placed my email my item number paid my money 7.99 and 9.99 tried to print my return packing label and the label does not print. No there is nothing wrong with my printer because i went to work and tried to print and the label wont print FN i cant believe you guys are scamming consumers this way, this is WRONG, no in order to return i have to go to UPS and repay again, YOU GUYS ARE LOW DOWN.”

Helpful Report

Posted 5 years ago

“just money customer helpline 8250992885just money customer helpline 8250992885”

Helpful Report

Posted 5 years ago

“just money customer helpline 8250992885just money customer helpline 8250992885just money customer helpline 8250992885”

Helpful Report

Posted 5 years ago

“This is my first time ever shopping with Fashion Nova and this have by far been the worst experience ever !!! My items “says” they were shipped but I NEVER received them. I contacted Fashion Nova via email and the representative was so rude. He had NO compassion. I told yo contact UPS and file a claim and that was it!. If you have any problems you have to communicate via email there is NO live person or number for you to speak to someone. I lost out on almost 200 dollars. I am so upset! All I want is my money back and they won’t even do that! NEVER EVER AGAIN !!!!!!!! Stay far away from this place.”

Helpful Report

Posted 5 years ago

“I have been purchasing items from Fashion Nova since the very beginning. Never had an issue until September 2019. I ordered a dress and a few bodysuits for an event. When the clothing arrived they smelled like paint thinner, fish, and vinegar. I sent an email to customer service and they asked me to send a picture of the items. I was thinking it's weird since you can't smell them through a picture. They then sent me an E-gift card to replace the items. Well I received my replacement September 30, 2019 and it's the same smell but even stronger. I can't wear these clothes smelling toxic. I reached out to customer service again and was told they can't return my money. I read the policy, however, all the clothes that are being sent smell. There should be an exception made. They have just lost a pretty loyal costumer.”

Helpful Report

Posted 5 years ago

“Product was late despite paying for the quickest shipping option available. Requested a refund and was given a gift card. Refuse to use gift card cause none of the items even fit properly (small was way too big for tops and pants just gave mad camel toe due to the amount of extra fabric around the groin. Super unflattering) and they do not match the patterns on the online store (ie they are knock offs of lesser quality) . Frankly, a scam”

Helpful Report

Posted 5 years ago

“After i shipped my clothes for return, i found out 2 weeks after that items that end with .00, .96, .97, and .98 is final sale (nonrefundable). I spent 75 dollars and only gotten back 40 dollars. They only do store credit back. Overnight shipping was delayed for a whole week. I paid 15 for the overnight shipping. This didn't happen once but twice. Their clothes isn't worth the hype. The jeans are ight, nothing special. I'll just stick to leggings.”

Helpful Report

Posted 5 years ago

“Terrible, terrible terrible service and dishonest company. Used credit voucher they issued and they charged my card instead and then offered me another credit for the error. BUYER BEWARE!!!”

Helpful Report

Posted 5 years ago

“I really enjoy wearing their clothes, but their return policy especially for damage items is pretty less than substandard. My boyfriend bought a vest, tried it on and liked it. So he pulled the tags off. Later that day he stuck his hand in one of the pockets and found a HUGE hole. Seeing as though this package was delivered five days ago, I thought it was only appropriate to reach out to the company and perhaps they can send me an undamaged item. Instead, they give me this ridiculous answer stating damaged items have to be returned within two days. PLEASE DO NOT assume a quality product before inspecting fashion nova’s clothes throughly. They don’t care to take ownership for their damaged clothes they send to your doorstep.”

Helpful Report

Posted 5 years ago

“purchasing from fashion nova is equally as throwing away your money, bc they only can give you store credit if you return and their clothings are shitty and so much worse than you look from their website. same size can turn out much smaller or bigger, plus you have to pay the return shipping cost by yourself. like once you paid, you can never get your money back but be forced to buy other shitty cloths instead by their store credit, plus you lose money to return the shitty products as well! I am sorry I cant recommend ppl to buy from fashion nova! unless they can refund your real money at least.”

Helpful Report

Posted 5 years ago

“THEY LITERALLY DONT WORK WITH YOU. I really did love the clothes I got... however some items were way too big for me.. even after ordering size smalls Im trying to return the items to get XS or different clothes. But apparently cause I got it on a sale I will only get half that money back in STORE CREDIT like just give me my freaking money.. plus I have to pay to ship it back. The clothes are so nice and I love em but the shipping process is literally the worst it doesn’t make it worth it if you order and it doesn’t fit cause they honestly won’t care or even try to help you.”

Helpful Report

Posted 5 years ago

“I ordered 4 products, and 2 showed up. I paid in full for all of them, but when I called the customer service representative told me I had two options: accept CREDIT only to be used on the Fashion Nova website for my lost items, or file a claim with could take 30 days. So beyond disappointed with this whole experience. Would not recommend at ALL”

Helpful Report

Posted 5 years ago

“Customer Service is horrible. I can't wait for a competitor to replace this company with better agents and better quality clothing.”

Helpful Report

Posted 5 years ago

“The business certainly doesn’t go out of their way to help their customers who have issues with their purchases. I bought a pair of jeans (I’ve previously bought many pairs of jeans from Fashion Nova this size) that didn’t fit at all, the waist was absolutely huge, like it was a pair of maternity jeans and were clearly faulty. They were $15 USD. To post them back (from Australia) would have cost me another $15, on top of that they only issue store credit, so if I was to send them back to replace them with an non faulty pair, I’d be made to pay for shipping both ways and end up being out of pocket $30 USD for a mistake made by Fashion Nova. I emailed them about this and was told that I had to pay, they wouldn’t cover postage costs or refund me.”

Helpful Report

Posted 5 years ago

“Although their shipping to Australia was impressive, it was a total scam! Their sizing charts are completely off, I even measured myself exactly and got other people to measure me - all coming out with the same numbers. I even ordered in a size up, still too small. I wanted to return, only to find out I can't exchange for bigger sizes and that I have to pay $17 and up for shipping to get STORE CREDIT? I then proceed to write a bad 1 star review on the dress i ordered, I get an email saying its posted and then come to find THEY DELETED THE REVIEW. I then proceed to email THE WORST CUSTOMER SERVICE IN THE WORLD and get two automatic emails saying the same thing but then contradicting themselves with the exchanges. I want a refund, not store credit of $100 to buy shitty over priced clothing. Their "easy returns"is a complete lie. Don't buy from fashion nova, it's a total scam full of money hungry stealers.”

Helpful Report

Posted 5 years ago

“Ordered clothes from here about 2 weeks ago paid 15€ delivery fee only to receive my order by DHL and him telling me you have to pay 25.50€ this website is an absolute scam and they don’t advise anything on the website”

Helpful Report

Posted 5 years ago

“Clothes are nice though some cheaply made or way too small. Biggest complaint: RETURNS. Absolutely horrible.”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,867 reviews