Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Great prices but why does my order always get lost. It says it is delivered but it's not. OnTrc keeps it or what? I hate going g through this. It's a headache.”

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Posted 5 years ago

“The quality of material is not the good one, but the delivery is really fast. They can do better.”

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Posted 5 years ago

“Out of 5 items only 2 fit. The charge for returning items is insane. My gift card for items returned was not applied to my order and the order was processed without my coupon code, or my gift card or authorization. I have sent two emails but will likely have to dispute with my bank because the company is impossible to deal with. Their shopping experience is an absolute nightmare”

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Posted 5 years ago

“Items was missing so I had to get a store credit NO REFUND! Customer service was rude and not sympathizing b/c of a mistake on their behalf! Will never order here again!!!”

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Posted 5 years ago

“They took my return and didn’t issue me a credit.”

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Posted 5 years ago

“I purchased a few things for the site a few months ago. I kept somethings and had to return some the “credit” was kind of fast a week tried purchasing something slashed in luck but this time waiting for s credit is taking forever!!!! Talked to 3 Duffy people 3 Different answers”

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Posted 5 years ago

“This company practices a Completely fraudulent business model. A fraudulent charge was placed on my account from this company (I.E. an online order I did not make) in the form of a significant amount. My financial institution instructed me to contact Fashion Nova directly to resolve the issue while the transaction was "pending." The company refused to void or even investigate the transaction , and I was hung up on twice while attempting to resolve the issue. Fashion Nova told me to "refuse the packages for a store credit." Fun fact, the packages are not even going to my address. Definitely a predatory company.”

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Posted 5 years ago

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Posted 5 years ago

“Order next day delivery (Extra $15) and it came 8 days later. Also got charged tariffs for over $60 on an order that was $120. Was not pleased and they did absolutely nothing in regards to it and blamed the shipping company.”

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Posted 5 years ago

“Never even got my order and they weren't going to refund me, it took about 5 months to get the issue solved.”

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Posted 5 years ago

“The shipping and clothing is always good.But I'm giving Fashionova a 1 star for their customer service rating.Its sad when you don't have a number to contact a business when you have issues..With emails, they really act like they don't care. And just say anything”

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Posted 5 years ago

“In September I made a purchase with Fashion Nova but never received my items. When I reached out to Fashion Nova about my undelivered item they redirected me to the carrier to take the responsibility off of them. I continued to reach out to Fashion Nova for further assistance with no success. It has been over a month with no response or courtesy acknowledgement regarding my claim. I had to reach back out to then to inquiry what will happen and today they say my claim has been denied. My purchase was over $100, I've been a dedicated customer purchasing from Fashion Nova more than 25+ times. I've never experience such lack of consideration or respect. Fashion Nova's customer service sucks and I will never purchase from them again. I forewarn others to do the same because once they receive your money they could careless if you received your items or not.”

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Posted 5 years ago

“This website is a ripoff. I ordered a dress for a surprise party For my husband. When it arrived, it was too big and too long. After paying extra money for the return label, I started the returned process on October 6th. I waited for my credit and I haven’t gotten it back. Today is October 31st and every time I email the customer service, they keep telling me to be patient and all sort of nonsense. At this point, I have cut my losses and move on. I WILL NEVER ORDER FROM FASHION NOVA AGAIN. TheY keep trying to give me 25% discount for any inconvenience. It is about to be a month and no response as to were the package or my return is. Please save your self and find somewhere else to shop, this website is a complete FRAUD”

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Posted 5 years ago

“they have a thug criminal in commercial”

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Posted 5 years ago

“AWFUL LOUSY CUSTOMER SERVICE I bought a Halloween costume online with the ad "Buy one get one free". My order was placed only to find out two days later that the costume I really needed was out of stock and the second one that was free has shipped. The problem is, had they notified me that my costume was not in stock, I would have asked to cancel the whole thing because the free costume was not not needed. Since it has shipped, I am liable to pay for partial of the costume and have to find myself another costume elsewhere. The customer service was super awful and bad. I talked to several stupid asses. One hung up after I asked for a supervisor and the other said there was no supervisor on hand. I was also promised to get a call back. No they just lie, lie, lie, and repeat the return policy like a machine. I understand their policy, but this is definitely the company's error. They did not have my item in stock, they ship partial and I am liable for it. If I return a costume, I may be liable for 50% restocking fee. WTF. You suck ass and I will make sure to keep posting bad reviews.”

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Posted 5 years ago

“I love fashionnova for the most part. Some clothing is poor quality material but most of it is prett good and everything always fits so well 💕. Literally only place i get my pants from”

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Posted 5 years ago

“Worst place to shop for clothes . Pay for shipping and pay for return . The most annoying things is refunding Monday only store gift card. I am done with fashion nova”

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Posted 5 years ago

“Estafa Do not shop here Fashionnova is a Scam.”

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Posted 5 years ago

“Gotten outfits from fashionova in the past and never had issues. My recent purchase was disappointing . Outfits look cheap and sizes were not accurate. Sadly, to return outfits also required me paying almost $9 ( which stated home pickup but was still applicable if I still have to post it myself at UPS) which seem so unfair... I definitely was not please with my last purchase.”

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Posted 5 years ago

“the super high waist denim skinnies are absolute garbage. It probably cost them 1.50 to make and you paid forty dollars for them. I got them in white and they are completely see through. Don't buy any jeans,they will not refund you, you can exchange the item for another garbage item.”

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Posted 5 years ago

Fashionnova is rated 2.0 based on 2,867 reviews