Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,894 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t ship on time and take money”

Helpful Report

Posted 5 years ago

“I ordered my package on November 26, 2020. Says it takes up to 5-8 days it’s been 9 days. And it says my package is still in Elizabeth NJ. That’s literally across the state I live in, I’m in california. Very unhappy”

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Posted 5 years ago

“Never got my package it says it’s in Elizabeth NJ When I live in California. It’s literally across the country waiting for someone to email me back or help me get a refund. Very unhappy”

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Posted 5 years ago

“This evil disgusting company. that likes to steal people's hard earned money. there clothes is garbage anyway. my package was stolen BEFORE it even set foot in my city. What kind of bs is that? and fashion nova wont disclose any information. I cant wait for this company's business to go into bankruptcy with their cheap under sized clothing. I hate them so much!”

Helpful Report

Posted 5 years ago

“I am completed disgusted with the processing of 3 of my orders missing And over 10 calls 8 emails and being sent to over seas reps with no updates. I am appalled that my money has been taken 3times yet not one person who represents this brand can contact me to resolve these issues. All overseas reps read off a promoter and have the same information thst I can find my self. The carrier for UDS is also upset and wants to repost Fashion Nova for having all your customers callin them on packages which they do not deliver outside of their state. This is insane if there is no one in the US to Recify issues with long time loyal customers. 25% off does not justify the chaos I have endured! Additionally I was informed by one rep call one of the California retails. She was rude at Montebello saying they are advised not to help online customers when I’m sure online sales are their bread and butter. YOUR BRAND YOUR RESPONSIBILITY NOT THE COURIER. If you can’t have a person or team responsible for the US complaints and sales then Fashionnova should be boycott. I rep them on IG with a large following and will start a #FashionNovagottago hash if my stuff is not resolved. 3 orders since Nov 4 with zero communication!!!”

Helpful Report

Posted 5 years ago

“Still waiting although I have a delivery confirmation email of Nov 26th (Order placed on Nov 22nd). No package came. Tracking number through USPS yields no updates since the 26th. No contact from Fashion Nova at all. Almost starting to feel like a covid scam”

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Posted 5 years ago

“Who else says their package is still stuck in NJ when you live somewhere else??? I placed order mid November and still waiting for my order stuck in Elizabeth NJ. Haven’t hear from them at all.”

Helpful Report

Posted 5 years ago

“Who else says their package is still stuck in NJ when you live somewhere else??? Worst company I ever ordered from. I was a loyal customer for years idk what happened...”

Helpful Report

Posted 5 years ago

“I ordered with them several times and although I do not agree with their return policy, I continued to purchase. The last two times I purchased with this company they did not apply the promised discount code, one was "BOGOFREE", I have screenshots of the before and after purchase where it shows that the purchase was discounted. I contacted "customer service" in which Jose was less than helpful. I am truly disappointed in the way this business is run. Not applying a promoted discount is fraudulent and a complete breach of a promise you make to your consumer. Fashion Nova utilizes social media influencers for advertisement to the working class people that are currently under a lot of stress and PRESSURE! I am a frontline EMERGENCY DEPARTMENT healthcare worker that cares for people that are suffering through this pandemic as I am. The only thing I wanted was to purchase a few items of clothing to make me feel more human at a time like this. I am also a single parent with a single household income, this company is shameful.”

Helpful Report

Posted 5 years ago

“Paid for fast shipping and still haven’t received my items after a week and no updates from the tracking number”

Helpful Report

Posted 5 years ago

“THERE IS NO COMMUNICATION BETWEEN FASHION NOVA AND THE SHIPPING COMPANY THEY USE WHO ARE JUST AS RUDE AND UNWILLING TO RESOLVE ANY ISSUES MY PACKAGE WAS LOST/STOLEN WHILE IN TRANSIT NOBODY AT FASHION NOVA OR LASERSHIP THE SHIPPING THEY USE IS WILLING TO HELP RESOLVE THIS ISSUE YOU CANT EVEN SPEAK TO A LIVE PERSON AT FASHION NOVA I PAID FOR PRODUCTS AND GOT NOTHING IN RETURN NO ONE WILL EVEN RESPOND TO MY EMAIL ABOUT MY COMPLAINTS....CLOTHES ARE CUTE BUT NOT WORTH THIS STRESS ESPECIALLY WITH THE HOLIDAYS EVERY FASHION SITE YOU VISIT WILL HAVE THE SAME ITEMS AS FASHION NOVA BUT WITH MUCH BETTER CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

“I ordered from fashion nova on 3rd November.On the 20th November,I got a call from courier office to pay for custom fees .. I was quite shocked coz I didn’t order that much which was gonna charge custom fees so I call at the courier service to clear things up and the main reason of problem and after talking with them I found out that this company put the wrong information( I paid 223$ and they put 372$)on the shipping bill because of that I am going to pay extra money to the courier.. I emailed them so many times but no reply .. they scammed their loyal customer 😡😡”

Helpful Report

Posted 5 years ago

“I wish i could give fashionova negative star. Customer service is the WORST!!!. I order a package November 16,2020 it is now December 1 and there is no update on what’s going on with the package. The phone contact does not work I’ve sent multiple emails but no response. Its a shame a big company like that has suck a disgusting customer service.”

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Posted 5 years ago

“Do not buy from Fashionnova, many of their clothes are not made to the usual sizes. If you return any of the items you bought from them, they will not refund you nor give you their store credit. They will hold your money. I have not received my refund/storecredit and its over 1month they received the items which I returned to them”

Helpful Report

Posted 5 years ago

“delivery was supposed to be the 21st of November. it's December 1, and still no movement on the tracking since the 23rd”

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Posted 5 years ago

“Placed a order November 26 and received tracking number with Usps the same day and the link hasn’t updated since , today is November 30 .. I ordered using quad pay .. being charged for order never received and number doesn’t work or chat 💬 service , stop giving fashion nova your money .. never got my clothes”

Helpful Report

Posted 5 years ago

“True, they have stylish clothing, the quality is okay and so are the prices. But..the customer service is horrible!! There is no live person to speak with. It will give you multiple choice problems to choose from, forcing you to fill out a form that might not even have the reason you need on it. Then, the live chat box that is offered is robotic, if you get a live person, consider yourself lucky. My package was delivered to the wrong address, it was confirmed to me by the shipping carrier, I notified FN & was told that they would have to submit a claim to see what happened, to allow 7-10 business days for this to happen. Well, its been almost 20 business days, I have yet to hear from anyone! There are no phone# that customers can call to get an update on the process, only the same BS that you have to go thru originally. Also, if you send something back, instead of them crediting your account the full price of what you paid, if any discounts were given perhaps 50% off, they will deduct that from the one item that you send back, causing it to be pointless to send back! If the total order of 5 items were $100.00, & you send back one item that would have been $20.00 normally, instead you would only be credited $10.00, because they will take off the complete discount from any item returned. I hate to send anything back. but the size chart is not accurate at all...some items are true to size and follows the size chart, while some items do not. I used to love FN, but now I have decided not to do any more business with them, because it does not value its customers once they have made your hard earned money!”

Helpful Report

Posted 5 years ago

“I had 5 packages not sent to me!! You guys are thieves!!!! I’m suing though!!! Raisin my blood pressure!!”

Helpful Report

Posted 5 years ago

“Big company like this has no customer service everyone that ordered in November has yet to receive their order. It’s time to report this company to the better business bureau. If you email them they say hey we are not responsible for the clothes you purchased that never came once it leaves to be shipped it’s on the customer. If you don’t address the customers that spent over 300$ and got nothing. I will continue to post bc this business is too big for you all to not have customer service. It’s 19 days since I ordered bs n I never had this issue b4 it even said it’s in my neighborhood I’m like ok tf where?”

Helpful Report

Posted 5 years ago

“Terrible customer service. Stay away from fashion nova”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,894 reviews