Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I love fashionnova dresses 😍 I will order more”

Helpful Report

Posted 4 years ago

“I order $100.00 dollar in bras on July 22,2020. As of October 6th I have not received my items. It is impossible to get through customer service and getting any answer to emails sent are it is in transit. I have requested that they overnight another order but have not received an answer. I have ordered other items from companies and have had no problem receiving them. Why you are having such poor delivery is beyond me. I don’t believe I will order any other items once I receive this order. Too frustrating”

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Posted 4 years ago

“Let me start by saying this makes twice in a row Fashion Nova has messed up my order I ordered a combo set jacket and pants and only received the pants. Even my receipt say combo set Jacket and Pants You CANNOT GET A HOLD OF CUSTOMER SERVICE. Don't pay for express shipping because it takes them 8-14 days to get it to you even when you pay for express shipping. Honestly I don't see how they stay in business with the way they treat their customers. I always thought express delivery meant you would get your order overnight or within the 2-3 days your just wasting your money when you pay for express shipping. This is my last time I will order anything from Fashion Nova”

Helpful Report

Posted 4 years ago

“This makes twice they have messed my order up I recently purchased a jacket and pants combo. I only received the pants NO JACKET no express delivery that I paid and extra $9.99. I will never order from Fashion Nova again I paid for express shipping and the last time it took almost 2 weeks to get my order this time it took more than 8 days. Honestly I don't see how they stay in business with the way they treat their customers. This will be my last and final order. You would think their workers are incompetent.”

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Posted 4 years ago

“They haven’t refund me my money after two months that I made the return. They don’t answer emails. Scammers!!”

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Posted 4 years ago

“Never order from this site. Terrible quality size are not right at all. WASTE OF TIME AND MONEY. They don't do refunds at all and if you return for a possible store credit you must pay for shipping. Also they will charge you are restocking fee. The customer service is terrible you have to wait for about 30 minutes to type your questions in and then they respond by telling you to read the info on the shipping slip. Terrible never order. Now I have items I will be donating can't wear.”

Helpful Report

Posted 4 years ago

“I placed a large order in the end of August and it is now early October, and I STILL HAVE NOT RECEIVED MY PACKAGE. I have sent multiple emails and the only correspondence that I received was basically telling me that they can't do anything for me because Lasership (their shipping company) lost my package. How is it an ethical business practice to charge people for products they haven't received? It's FRAUD!”

Helpful Report

Posted 4 years ago

“Went to by a couple items, but when I went to finalize the payment, the shopping cart froze, told me there was an error and charged me without completing my order or giving me a reference order number. Can't get help from Fashion Nova even after multiple phone calls, even though the problem arised on their end. Shitty company, I imagine the software engineer or web developer who made designed their webpage is zooted out half the time to not be able to create a reliable online shopping system. Got proof for days, yet they are so adamant about NOT helping me out and me trying to resolve my "own" issues through Paypal, even though the money was SUCCESSFULLY sent to Fashion Nova, with receipts of items and all. I literally paid for NOTHING. What makes it so much better is the ditsy airhead you call "customer support" trying her best to explain to me what she "thinks" the problem might have been, without even trying to escalate my problem to higher authority. What a joke.”

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Posted 4 years ago

“If I could give them a zero star I would! Why give the customer the option of a 2-3 day delivery if you wont make it happen? I will never again shop with FashionNova. First the order is late, and on top of that theres a 7.99 return fee. I will never recommend this company to anyone!!”

Helpful Report

Posted 4 years ago

“Never received my order!!!!!! I have emailed multiple times & I hear nothing back!!!!!!!!!!!!”

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Posted 4 years ago

“I bought a product in May they confirmed with an order, paid for the product and the shipment to Chile, I never received the product, I send emails and they do not answer satisfactorily, since it is a generic answer. and a boot tells me that my order number does not exist. indicate that they contacted and have not done. I think it's a scam”

Helpful Report

Posted 4 years ago

“Fashion nova would be decent but when talk buy enough to get free shipping they use the cheap LaserShip service to deliver your package which never ends up in your hands. Emailed them and they never responded.”

Helpful Report

Posted 4 years ago

“I’ll probably never order from you again. Spend about $300 on my orders every time and your service and ability to help your customers has gone in the toilet. Definitely submitting my concern to the better business bureau”

Helpful Report

Posted 4 years ago

“The clothes are NOT as advertised. For example, the Mesh Tank Top is see-through. Cheap quality, bad delivery. I will put my advice on the media”

Helpful Report

Posted 4 years ago

“they are wonderful the clothes fit perfect it makes my curves look bomb af, idk why the hell ppl say is a bad company tf”

Helpful Report

Posted 4 years ago

“If i could give a zero i would. Ordered 10 items totally over $200 recently. I received only 3 items out of my 10. I have emailed repeatedly and I received no assistance as they send pre-written emails. The only email they did send was blaming dhl but not taking responsibility. They still took my money.. i have yet to receive a refund or my items i paid for. The same thing happened to my friend a few days later. I have shopped with fashion nova for years but they have lost a customer.”

Helpful Report

Posted 4 years ago

“Horrible customer service! Spent $200 ordered in Aug didn’t get confirmation that a package had been delivered until 9/21 I received nothing! Explained the situation all they had to say was did you receive your order ?? Umm no that’s the whole reason I’m contacting you! I will not me shopping with fashion Nova any longer✌🏾”

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Posted 4 years ago

“Horrible. I wish I could give them 0 stars because they don’t deserve any!”

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Posted 4 years ago

“I am REALLY disappointed in my FashionNova experience. After all of the celebrity hype, I decided to give it a chance. To begin with, many of their photos are MISLEADING. The main photos they have for the Celine Blazer in dusty blue and Truly Special Heeled Sandals (nude) create a FALSE ADVERTISEMENT. The celebrity is clearly wearing a different blazer than what is shipped. As per the shoes, the strap doesn’t even cover the front! It looks completely idiotic. I felt the liberty of filling up my cart to see these items in real life, because of their FALSE ADVERTISEMENT about “Easy returns!” Now, I received my package and am thoroughly disappointed in a lot of it. Not only that, but learned (after the fact) that they only give store credit! I want my refund issued back on my credit card NOT store credit. This company should not be taking advantage of customers during these COVID times and keeping our money like this! I reached out over a week ago for my refund, and filed a complaint with BBB—-STILL NO REPLY. Fashion Nova has SHADY BUSINESS PRACTICES AND A NON-EXISTENT CUSTOMER SERVICE TEAM!!!!”

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Posted 4 years ago

“I'm really upset with FashionNova.. I usually never had issues until my last order. I placed an order in July and it's now end of September.. my order never left the warehouse and no one is answering my emails. I commented on their IG, sent them DM's requested to contact on their website 7 times.... NOTHING. I wouldn't recommend buying from them unless you want to get ripped off. It's pathetic that such a big online store wouldn't even give the time of day to paying customers to return their money for an unshipped product or even acknowledge them. Disgusting brand behaviour.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews