Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Foot Locker Reviews

1.5 Rating 254 Reviews

13 %

of reviewers recommend Foot Locker

Company Reviews

1.5

Based on 254 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Foot Locker made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Foot Locker 1 star review on 3rd March 2022

Foot Locker 1 star review on 3rd March 2022

Foot Locker 1 star review on 20th January 2022

Foot Locker 1 star review on 10th December 2021

Foot Locker 1 star review on 18th May 2021

Mad About The Shoes

Foot Locker 1 star review on 18th May 2021

Mad About The Shoes

Foot Locker 5 star review on 28th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did 2 Separate orders for new Jordan's. FedEx delivered to wrong building and 2nd order I never received. Filed a claim with footlocker to do an investigation and was told either I will get a refund or they will resend the sneakers. 2 weeks later received email claim was closed and denied. I even spoke to FedEx claims investigation and explained how the buildings are set up, and he delivered to wrong building. A complete waste of time and money. Very poor customer service experience on both ends. Lost me as a customer for over 21 years.”

Posted 2 years ago

“Such a waist of time. I placed order for shoes which was available online with multiple sizes and received confirmation email too. But after few days they emailed me that they are canceling my order due to out of stock order.”

Posted 2 years ago

“Not happy 0 Stars isn't available. Purchased a pair of shoes as a gift. They took weeks to mail them out. Once mailed out there was an issue with the delivery and Australia post returned the package to footlocker . I contacted them and said please re mail the package to the correct address . I responded several times PLEASE DO NOT SEND A REFUND I WANT THE ITEM. A week later they refund me and over the weeks since i purchased the shoes they are sold out . USELESS”

Posted 2 years ago

“I would put 0 star it's possible. It's my worst online shopping experience. I placed an order one week ago and it showed me that the order is available and I received a confirmation email . Few days after, when I didn't receive anything I called the customer service representative who told me that a mistake has happened from their side and he will reorder it and he gave me another date of receiving my shows . Abviously, I didn't receive anything, I called again they told a long story about their shipping system and when I asked to cancel the order they said that I can't so I have to wait to receive and then do whatever I want. Till now I am waiting....... I will never buy from it again and I don't recommend it.”

Posted 2 years ago

“Place order a week ago only for today they send me a refund on my order stating it not in stocks. Well it was in stock on the day I ordered my item. Footlocker is a waist.”

Posted 2 years ago

“Time frame for delivery was 5-6 days. It’s been 2 weeks and FedEx still hasn’t received the order. Haven’t heard anything in regards to my shipment. As I read the reviews I’m not surprised.”

Posted 2 years ago

“They have grown to be the most trash company and system flx seems to be a scheme to just keep people buying things to never give back nothing in return”

Posted 2 years ago

“‘ I put through an order online. On the website it said it’s available. Also, I received a confirmation of the order and payment was taken out of my card. Then, I have been waiting to hear back but no replies. After when I contact to ask my order, i get told that we cant complete the order due being unavailable. Is this a joke…. Or scam… first making me wait then saying cant fulfil my order and if it was out of stock, why did they take the payment. I needed my order for something important. I am not accepting anything other than my order. I would recommend everyone not to buy from this scam footlocker. I want my item or I am going to the court if i have to…..’”

Posted 2 years ago

“Just had a terrible experience at the Footlocker on Old Spanish Trail (ost). While at the register the employee (Big Shay) tells me cash only with an attitude. So i said fine I’ll how much is it she tells me it’s loading again with attitude. So i come back with cash she then tells me “I ain’t got no coins” again with an attitude. Customer service is a plus a Critical to obtain long term success. That’s all I’m saying”

Posted 2 years ago

“Ordered, and was charged for a pair of shoes that were on sale. Email said delivery in 3-6 days, and on day 5 was emailed that the order was cancelled cause they're out of stock. Great way to do business.”

Posted 2 years ago

“Terrible, extended delivery, cannot cancel even though everything is still processing. Rude customer service...shop elsewhere.”

Posted 2 years ago

“@footlockercanada Foot Lockers Customer Service Absolutely Sucks 💯 Their online shopping is a horrible experience, they keep getting worse and you’d think they should be getting better!! Two Times Ordering a large order.. never again! For me to take time out and write anything is because it really really needed to be put out there. They’re items are not cheap and their business is not small. They need to learn customer service!!!! Go to @sportchek Exact Same items, they match the prices for you, give you 15% discounts for inconvenience and awesome customer service honestly so why shop at @footlockercanada @footlocker then?”

Posted 2 years ago

“Trash. The app is trash. I don't know why Nike even let's them release. The website is trash. I constantly click on items that are sold out because they leave them on the page forever. To top it off the customer service sucks. For such a large corporation their online service is embarrassing.”

Posted 2 years ago

“I ordered a pair of shoes to find out a week later they were sold out. The website consistently includes shoes that are sold out.”

Posted 2 years ago

“Order Jordan retro 5 raging bulls that was restock under Champ Sport.. The shoes came in 3 day and guess what they are FAKE.. I have no return paperwork in the box they sent”

Foot Locker 1 star review on 18th May 2021

Foot Locker 1 star review on 18th May 2021

Posted 2 years ago

“Shoes released at 9 AM was on the site as the count down happened I click my size and it said they were redirecting me to my cart. Next thing you know it says error and shoes out of stock. This site is trash and the app is even worst.”

Posted 2 years ago

“Never experienced customer service like it. Ordered a hoodie Sunday 9th May to be then told 5 days later that they have ‘sold out’ of the hoodie I ordered. They didn’t fulfil my order and to be then told it could be 10 days for my refund to take place for an order THEY couldn’t complete. Never will I order from there again.”

Posted 2 years ago

“Do not order from here. I tried to order Jordan 1 mids and every shoe I clicked on was either unavailable or sold out. Please buy elsewhere this site ain't it.”

Posted 2 years ago

“Gargabe site, fake inventory. Just closed the damn site!”

Posted 2 years ago

“The Worst online shopping experience. First of all , I ordered few shoes , one of them for my husband birthday. The shoes arrived one week after without my husband shoes. Two days after I got the shipment ( !!! ) they sent me an email saying that one of my purchases canceled because it’s out of stock !! I was so disappointed because my gift didn’t arrive . I called the manager and she told me that things like that can happened ?! She offered me $10 gift card for the next order. which was ridiculous! Second, the sneakers which I ordered for me was too small , I couldn’t find any form on the website. Apparently they don’t have a return label and you need to pay for the shipment by yourself !!!”

Posted 2 years ago

«
1
2
...
3
4
5
6
7
»

Foot Locker is rated 1.5 based on 254 reviews