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Foot Locker Reviews

1.5 Rating 254 Reviews

13 %

of reviewers recommend Foot Locker

Company Reviews

1.5

Based on 254 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd March 2022

Foot Locker 1 star review on 3rd March 2022

Foot Locker 1 star review on 20th January 2022

Foot Locker 1 star review on 10th December 2021

Foot Locker 1 star review on 18th May 2021

Mad About The Shoes

Foot Locker 1 star review on 18th May 2021

Mad About The Shoes

Foot Locker 5 star review on 28th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst site Ive shopped on , everytime you click an item its either not available or for shoes when you select your size its never there , they really need to update their site faster . They use the same system than eastbay.com . really bad site...”

Posted 3 years ago

“Horrible and rude customer service!!!! I went on their website to order some new shoes and noticed that all my points had expired less than a week ago. I called up customer service to see if I could get them back, a measly 30,000 points so I could a gift card. When I told the resolution specialist that I would shop some where else if they didn’t, and the specialist replied back with “ you don't buy anything here anyways”. I have been buying all of my shoes here ever since I got my first paycheck!!! (OVER TEN YEARS) NEVER AGAIN!!!”

Posted 3 years ago

“Try to buy a hype shoe this morning and the website never open, maybe they the site crash i dont know. Please dont promote something you cant manage later. Your site is a joke!”

Posted 3 years ago

“Your website dosent work.. Very frustrating.. Very frustrating.. Very frustrating”

Posted 3 years ago

“Appalling company. They steal your money, send faulty goods and then refuse a refund. Customer service is designed to make life as difficult as possible. They will just ask for your order number over and over and over again. They have now received my returned shoes and still no refund. I have been given a time frame of 7 weeks. Absolutely disgusted with this company.”

Posted 3 years ago

“Footlocker KSA give not give me a legitimate item.. for 3 consecutive orders my pairs is worst specially the spike area not like the original... what happen footlocker?”

Posted 3 years ago

“By far the worst experience i have had from a retailer. I returned a pair of faulty trainers and was promised a refund. Over a month later and i still haven't been paid. Customer service repeatedly make false promises and fob me off. AVOID AT ALL COSTS!”

Posted 3 years ago

“The worst online shopping site in the business. Surprised Footlocker is not yet out of business”

Posted 3 years ago

“Online sneakers buying for a hype shoes are hard to get it on their site right now. Please fix this problem. Bots are taking away a lot of your customers including me.”

Posted 3 years ago

“I think I will start doing in store shopping. Online makes it so confusing. Instead of them just taking out an whole payment for my purchase they are doing it separately and I didn't even get no shoes yet smh. Maybe next time I will just get my order shipped to a store and see if that makes a difference if not I'll just start shopping back in store.”

Posted 3 years ago

“Footlocker canada online store is the worst anybody can ever visit to. I reserved two sneakers through my VIP account and just few hours before the launch they kicked me out of reservations and whats worst is when i tried to buy as guest , the website got so busy on the start time of launch , they queued me and right after 30 mins, sneakers were sold out. Looks like footlocker is just selling to resellers.”

Posted 3 years ago

“Footlocker has the worst delivery service known to man been waiting 10 working days for shoes I ordered for a valentines present and they still haven’t arrived and the ordering process is pathetic they want your bank details along with account number and sort code I’ve never experienced anything like it in my life will never shop there again”

Posted 3 years ago

“NEVER ORDER FROM FOOTLOCKER ONLINE...EVER! My son used his Christmas money to order shoes. We read through all of their "guarantees" and I felt it was going to be ok. Nope! The shoes came as expected but did not fit. So we start the process of returning them. What a joke! None of the proper information was online. Had to call customer service to see where to send them. Cost me an extra $26 to ship them back. We waited until it was received at the warehouse and called to see when the refund would be processed. Were told 3-5 days. Waited 10 days...no refund. Called again, got someone else, was then told 30 days!! I said no way. Got a supervisor. Was told it would be processed in 72 hours. Waited 120 hours...no refund. Called again, was told another 3-5 days. I bet I will NEVER see my REFUND!! They are a scam and unless you have money to give away I recommend you never use them. This is exactly why people are scared to order online. Unacceptable Footlocker! Shame on you!!”

Posted 3 years ago

“Ordered trainers on Dec 4th as a Christmas present for my 5yr old son. Got email Dec 7th from Footlocker with a UPS tracking number stating they would be delivered Dec 9th. On Dec 10th I got an email from Footlocker saying the parcel should have arrived. I tracked it at UPS and it was showing it was still in transit and there was an issue/delay. I contacted Footlockers live customer service and got nowhere, as I wanted to confirm why they were saying it was deliverd when it clearly wasn't. I gave them all the information and all I received was multiple emails with the chat transcript from the live customer support. The email says you are able to reply, so I replied asking for an update and got nothing. I emailed, completed new live chats and still nothing. Got to January and I decided to contact UPS. They said I should get Footlocker to request a parcel trace as they're the supplier. As there's no customer service phone number to contact Footlocker, no one responds to emails or follows up on the live customer service chats, there's no way of doing that. I ended up requesting the trace via UPS myself. UPS have since said that the package is lost and requested I complete a compensation form to get the money back from them that I paid for the trainers, but this is still subject to a review, even though they've confirmed the package is lost. So after all that its now Jan 25th and I have no trainers, no repsonse at all from Footlocker, no update from UPS and no refund!! I will never order from Footlocker again!”

Posted 3 years ago

“Ordered shoes, paid for them, didn't get any communications back, tried sending messages to no avail. weeks later got an email stating the ordered shoes are not in stock and now will receive a refund. I had paid for these and still waiting for the refund. this has taken weeks. I will never shop with them again!”

Posted 3 years ago

“Confused as to why there’s a 6.99 fee to process a return through the mail, during the holidays AND a pandemic. Also, cashier “Kelly” at the King of Prussia store had one of the worst attitudes I’ve ever experienced from an associate. Overall, very rude. I don’t see myself doing business with footlocker moving forward. Unfortunate.”

Posted 3 years ago

“I aint received nun Do not order it's a scam”

Posted 3 years ago

“Same experience as many others have already reported: Ordered in December, parcel not received, tracking number unknown to the courier. I contacted twice the customer service and every time they reply the tracking number will eventually work when the parcel reaches UK. I have requested to know the tracking number to trace my parcel from their European deposit to the custom border where the parcel is curently allegedly stuck up. No reply.”

Posted 3 years ago

“Myslef and my partner have ordered from footlocker one on 31st of december and another on the 5th jan still nothing has come no emails no update nothing and its now the 18th its a joke delivery is comming with dhl says courier has picked up but when tracking loads it says cant be found so annoyed with yhis”

Posted 3 years ago

“Ordered shoes on the 29th of December it’s now the 19th of January an there still not here! Poor customer service nowhere I can ring can only chat online an they cut me of!!! Don’t order anything from them!!”

Posted 3 years ago

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Foot Locker is rated 1.5 based on 254 reviews