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Gtech Reviews

2.7 Rating 110 Reviews

40 %

of reviewers recommend Gtech

Company Reviews

2.7

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UNRELIABLE PRODUCT, TERRIBLE CUSTOMER SERVICE, AVOID!!! Had I have been writing this review 2 years ago I would, like others, have been saying how good my new vacuum is (gtech air ram). 2 years later this isn't the case. It's had 2 major faults, the latest of which means it won't turn on. I am now 2 months out of warranty. Their customer service helpline is terrible, no advice as to check anything, just straight to selling me spare parts which may or may not solve the problem!! Meanwhile I spent £300 on a top of the range vacuum cleaner 2 years ago that I cannot afford to take a risk on purchasing parts that may not solve the issue. Looking through forums this seems to be very common. AVOID!!!!”

Posted 3 years ago

“bloody terrible! 1st Gtech was awesome but when can on offer I thought I would give it a go TERRIBLE and after sale awful”

Posted 3 years ago

“Rubbish!!! First one was great but Mark 2 dreadful and service appalling”

Posted 3 years ago

“My gtec hylite stopped picking up, I emailed customer services who promptly replied and sorted out my problem by sending replacement battery which arrived in two days. Very impressed with service , many thanks 👍”

Posted 3 years ago

“No problems with gtech service, delivery was excellent. Product is light and works well, Except the edge to edge ability is very poor. In fact it doesn't pick dirt at all. My old Henry was much better.!!”

Posted 3 years ago

“Such a bad design of Gtech hylite compared to my old one. You cannot tell if the bag is full, you wait until the gtech is not picking up, open it up, see the bag is full and then usually have to clean the little tunnel with a knife. The bag is so small, a simple design please next time. I have loved gtech for many years but not this latest version.”

Posted 3 years ago

“After being pleased with the hoover for 3 years, something caught in the brush and it broke. Customer services are not interested as it is not the Company's policy to be concerned with a faulty machine after 3 years. I maintain it is an expensive item of equipment to suddenly break if a piece of string gets caught up in it. The machine should have immediately shut down and restarted after the string was removed. I am extremely disappointed with the poor after sales service and lack of concern shown y GTech.”

Posted 3 years ago

“I had a big problem with my G tech and phoned the customer service on Friday and the lovely girl 👧 was so helpful and ensured I had a replacement part which came next day. We still could not get it to work again so I phoned again and another lovely girl once again was so helpful and agreed to send me another part so hopefully it will come tomorrow and my husband can put it together for me. I have been so pleased with it due to only being able to use one hand.”

Posted 3 years ago

“Two strimmers both hardly used have overheated and are now completely dead. Neither has used all the plastic blades that came with them. Both are out of warranty, they wish to charge over £30 for replacement parts. Do not recommend!”

Posted 3 years ago

“A hedge cutter bought a few years ago and used 7 times has completely failed. 1st fault the blade stopped cutting, purchased a new one, fitted it, 1st use of this the drive shaft to the rubbish gearing sheared rendering the whole thing useless. Before I'm told I cut too big a hedge. I DID NOT. I am an engineer (ret) and know what I'm doing. At best a 3mil. drive shaft is inadequate. Never again G.Tech. AND NO MARKETING OR SALES CONTACT”

Posted 3 years ago

“Model SW02 cordless sweeper with wand....this product is a joke and total rubbish made in China. Handle will not stay on and it is advised that you should avoid this product at all costs. Yes, it is true I was told I could return but this would cost me 20 per cent of the cost of the thing so best to just donate to some charity who could perhaps "do something better with handle" in order for it to remain in place than the designers of this thing have. Should never have been produced as non-usable in original design/condition.”

Posted 3 years ago

“What hasnt gone wrong? bought the model ATF038 from argos,after nearly 12 months of poor performance,battery died gtech replaced this one and few weeks later this died, i have had several conservations with admin,and several parts replaced including brush bar,separator filter ---- then they sent a new complete new hoover,this also had the same faults the machine is now smelling of burning and some of the plastic has melted.last phone call 17/08/2020,i am awaiting call back of the company deciding what they are going to do.no call i will be writing to the ombudsman as this item is not fit for the purpose”

Posted 3 years ago

“So gtech hoover marked my carpet and they say it’s not a manufacturing fault when one side of rubber is fine and the other is worn so I’m left with badly marked carpet Bad quality for money”

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Posted 3 years ago

“Bought Gtech Pro a few weeks ago today it fell to the floor which caused the top to come unclipped when to tried to put it back we notice the the small hold the screw go’s into is made of plastic and three out of four had broken off poorly made it cost me £48 for the part not covered under guarantee really disappointed with the service why give a guarantee won’t buy Gtech again shoddy made But you live and learn”

Posted 3 years ago

“I have had an Air Ram for 3 years now. It has been a godsend to me .it is light in weight to carry upstairs and works well on both carpet and floor. I needed to replace the top handle a couple of weeks ago. Staff were helpful and item arrived the following day. I am now considering a lawn trimmer”

Posted 3 years ago

“I bought an electric bike online and it was delivered promptly. The bike was very well packed and game with a money back guarantee.”

Posted 3 years ago

“Just bought the hylite this is my third different product of gtech.in all cases quick delivery great item and best of all put together in 5 mins and my other items still working well after several years recommend”

Posted 4 years ago

“First g.ram still going after 7 years. Pleased with new one - delivery next day good - staff 1st class, helpful, courteous and overall a good deal.”

Posted 4 years ago

“Really poor suction - the handheld is very poor Maybe I should have bought the K9”

Posted 4 years ago

“Main vac adequate but small hand held disappointing. Lacks enough suction to clean thoroughly and attachments ungainly.”

Posted 4 years ago

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Gtech is rated 2.7 based on 110 reviews