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Gtech Reviews

2.7 Rating 110 Reviews

40 %

of reviewers recommend Gtech

Company Reviews

2.7

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling Customer Service I have just received my cleaner. I ordered both and the car care kit which cost £50. The car kit consists of 3 pieces of plastic which I consider to be worth £10 not £50. I got in touch with the company and the attitude of (Phillip) was completely unacceptable and bordering on rude. Also the upright cleaner does not work on carpet with a long pile it just jams up.”

Posted 5 years ago

“Gtech battery bike Happy with bike, but aftersales very very poor”

Posted 5 years ago

“The handle on the air ram became stuck in the upright position after less than 3 months use. On contacting customer service a disinterested advisor informed me that a part would be dispatched to me to repair it but it was out of stock and would be delivered in 3 weeks. I was advised that IF I needed to use the vacuum in the meantime to turn the handle around but she wasn't sure if this would work, who first need to use a vacuum cleaner for 3weeks? On the day if promised delivery I received an email informing me that there was a further 10 days delay. Problem is they have you over a barrel as what else can I do but wait? Wouldn't buy another even though I like the machine generally. Maybe I will have the warranty extended for a month.. not likely !”

Posted 5 years ago

“For us it's almost perfect. No need to repeat all of the previous good points. What would make it perfect would be the extension tube being telescopic and a more robust dust tool that also could swivel.”

Posted 5 years ago

“Biggest waste of money, would not entertain it, we have had two the mark one and mark two k9, you spend more time messing about emptying and cleaning filters than you do actually hoovering up, and the charging system is hopeless, if this light flashes you do this, if that light flashes you do this, and the customer service center havn't a clue, each person tells you something different everytime you speak to them. The only reason we have had two is because the first one broke and we got the second half price, not an exchange, most other companies would have just swapped it, but not g-tech,half price. Would not give them one star.”

Posted 5 years ago

“I wouldnt even give them 1star !!!!! I would like to tell you how sad they made me ... I don’t think they have any customer service at all I bought a gtec air ram k9 especially for pets ...it doesnt work on rugs oh sorry u have to remove the brush !!!! And guess what it doesn’t pick up the dust or dirt the rug doesn’t even look as the hoover has been over it , it doesn’t get in the corners or edges of the room , and the hand held unit is even more useless if that’s possible their customer service is non existent every time you contact them u get a different advisor and no one helps you ... so I decided to return it gtec arranged collection from my work address by dpd w weeks later ide not received a refund supposedly they hadn’t received the returned hoover so contacted dpd as it was collected on the day and time specified as I hadn’t arranged the collection dpd said they couldn’t really help me after a week of sheer hell which made me very ill I had to obtain cctv footage of the dpd driver actually carrying my hoover from my work to his van I eventually got a refund but no apology from the company ..... please don’t give them ur money”

Posted 5 years ago

“I bought my first Gtech a few years ago after reading amazing reviews. I was really disappointed that it wasn’t picking up all types of dirt so I sent it back and was excited to get the upgrade. It looked better, felt sturdier, so far so good. Although it was better it still didn’t pick up everything that my Henry the Hoover did. It didn’t get into those corners and the light on the hoover became a gimmick rather than being useful. I use it for crumbs and dust but have to have my old hoover for the bigger pieces of dirt.”

Posted 5 years ago

“GTECH is my first experience of a cordless cleaner. I found it quite difficult to move over the floor initially but was OK as soon as I realised it doesn't actually need pushing. It moves more like a carpet sweeper with super suction. I find the attachments are quite hard/stiff to fit together but hope that will easier with use....the absolute joy is being free to roam all over the house without the electric cable restriction.”

Posted 5 years ago

“Our request to purchase Gtech AirRam,Multi Mk2 hand held cleaner& car kit was treated with urgency ! Thank you Gtech for such an efficient service ! The products purchased are also excellent .”

Posted 5 years ago

“We have had the gtech floor cleaner for about 2 years and cannot in any way fault it. In fact, it is brialliant!! Expecting the same for other products, we just purchased the Air Ram Mk 2 - nd we have returned it. It is supposed to clear any type of floor surface. We found it a little difficult to move on even a non-pile rug (would be tiring if it had to be used for any length of time), but on a pile carpet we have, well, that would be exhausting. My partner had a problem in getting it moving, and I must say that I found that same problem, and I'm no weakling. I can honestly say that we have NEVER known a cleaner which has required so much force to use it. If every one is like this one, I fail to understand why anyone should give it a good review. We are aware that Gtech say that you can remove the brush roller to make things easier - well, removing it in our case made very little if any difference. The only good thing about it was that it was cordless.”

Posted 5 years ago

“I had a failure in a Mk1 Air Ram just a few months out of warranty. Customer Service at GTECH patiently and courteously helped me with a solution which left me very happy. I now have the GTECH AirRam Mk2 due to favourable terms offered, and am looking forward to good performance from this updated mode. I see the new model has a feature that shuts down the machine should the roller be tangled and this is of epic significance as it's got to address a weak aspect of the design of the Mk1. Without this feature, the machine is much more likely to wear out a key nylon drive cog that is essential for the functioning of the machine. Thank you.”

Posted 5 years ago

“Purchased our first gtec 200 June 2017 was brilliant and very well presented packed up 2 days out of first year warranty first Argos refused to exchange it but eventually did the replacement is not the same it feels cheap and nasty the handle is rough and the buttons are awkward also the handle is very loose still picks up ok but not worth £199”

Posted 5 years ago

“Excellent service and quick delivery.”

Posted 5 years ago

“Have had a GTECH AirRam for 29 months. Have just had a second major component failure and GTECH have advised that the machine is now out of warranty. The machine is lightly used and I would expect it to last several years. My daughter bought the machine a month or two before me and she also has had failures of major components.”

Posted 6 years ago

“Easy to use clear detailed information, quick service excellent product”

Posted 6 years ago

“Found that the battery operated floor cleaner is light and easy to use and battery life is excellent. ALso purchased a battery operated hedge trimmer and that too is excellent and makes cutting my hedge a lot easier, again battery life is long enough to complete job in one go.”

Posted 6 years ago

“Prompt delivery great product easy ordering all round good experience”

Posted 6 years ago

“I ordered my new hoover on saturday night. Within minutes i received an email to say it would be with me next day which was a sunday. On sunday morning i got a text to say it would be delivered between a certain time and yes it was. Service was top class and we love the new hoover. Light and powerful much better then my old dyson. Will recommended to all”

Posted 6 years ago

“What an amazing product. 10 /10”

Posted 6 years ago

“Speedy next day delivery.”

Posted 6 years ago

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Gtech is rated 2.7 based on 110 reviews