“I have had an Air Ram for 3 years now. It has been a godsend to me .it is light in weight to carry upstairs and works well on both carpet and floor. I needed to replace the top handle a couple of weeks ago. Staff were helpful and item arrived the following day.
I am now considering a lawn trimmer”
“Just bought the hylite this is my third different product of gtech.in all cases quick delivery great item and best of all put together in 5 mins and my other items still working well after several years recommend”
“I too have a problem with my Getch Ram ...it refuses to power up and when it does it will not power down !!!!!!! I have had it just over two years so it is now out of warranty !!!!! customer services informed me to 'put it on its side and hit the left hand side with a slipper' !!!!!! you have got to be joking!!!!!
This is obviously a DESIGN fault and the company should replace the machine............”
“We have a total of 4 GTECH items, the latest AIR RAM MK2 K9 is a little troublesome, GTECH though, have bent over backwards to sort the issues, cannot fault the customer service, emailed them this morning, they replied within 90mins saying the parts required have been shipped and apologies for the hassle, FIRST CLASS SERVICE in my book !!!!!”
“Avoid the upright gtech air ram!
They have a faulty on/off button which is fine if it’s in warranty as they replace it but if not after 2 years your Gtech is useless unless you spend £69 every 6 months to replace it”
“I require a new on/off switch for my air ram Hoover. Do you think I’m going to pay £69 for a part you cannot supply on its own. I think you are going to lose a lot of customers when they find out about your spares procedure. I am now a very dissatisfied customer.”
“Vacuum cleaner just lacking in performance. Biggest gripe is with hedge trimmer ,which ,after only slight use, would not cut . Total waste of money. I would not purchase any of this Chinese junk ever again. Look elsewhere.”
“Although extremely easy to use as the Air Ram K9 is very light compared to other big name cleaners it is extremely flimsy. When receiving the vacuum I expressed concerns to my husband about how long it would last. 7 weeks down the line the pivot neck has jammed and I am unable to use this. The design is very poor. Gtech, after a number of emails have sent me a new part and assure me this will resolve the problem. Time will tell. It is clear from numerous threads on the internet this is a common problem. They also expect the customer to take apart the vacuum and remove the battery to install the new part. Truly shoddy service given they are aware of the issue. I seriously would advise anyone to think twice about purchasing one of these. Very disappointed.”
“I have a GTech lawnmower I’ve owned for about 2 years. It’s good when grass is shortish and dry but it seems their designers refuse to believe it rains in the uk! The grass refuses to enter the collection box, clogs the underside and eventually falls back in clumps onto the lawn 😡. Don’t even bother to try on shortest cut when grass is wet as the blade will clog and stall. 😡. Poor.”
“The gtech has hardly any to no suction. I didn't notice it till after but the adverts are always picking light stuff up like loo roll or polystyrene balls. I was so disappointed. I ended up buying a dyson and used it straight after the gtech and still managed to fill my dyson. All I saw from that was how much dirt the gtech was missing on every hoover. Please if your gonna spend hundreds go for a dyson there lifetime garuntee for parts and servicing makes it worth it on its own”
“Avoid this item 2 months after purchase had to have a replacement part as was unable to release handle to lower the chassis. Then the left wheel fell off managed to get a replacement as still under warranty. 2 months later wheel fell off again, this is obviously a design fault as it is the left wheel each time and the on/off switch is on the left and the mechanism to release the handle. Very disappointed with this product it is not robust enough and seems cheap and tacky”
“hedge trimmer stopped working just 18 days out of warranty. The machine had been used very little.Offered a new motor at a discounted price. I refused as I feel I am wasting my money .”
“This lawnmower was delivered in less than 24hours. My wife,who is disable, essay home and the deliver person was more than helpful and polite. I cannot wait to test the mower if it's anything like the air ram, multi tool and hedge trimmer I will certainly not be disappointed”
“Bought the air ram multi k9 two months in,the pivot in the upright handle has siezed up, Gtech are sending a part out and you have to take it apart with Allen key yourself what a joke read the reviews very careful before you purchase these are so flimsy and cheap ,avoid”
“I have bought several items from Gtech, all of which have been splendid. The vacuum cleaner is a godsend to an older user with arthritis. Lightweight, very effective and the light at the front of the cleaner is a retro spark of genius for failing eyesight.”
