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Gtech Reviews

2.7 Rating 110 Reviews

40 %

of reviewers recommend Gtech

Company Reviews

2.7

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Gtech 1 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I too have a problem with my Getch Ram ...it refuses to power up and when it does it will not power down !!!!!!! I have had it just over two years so it is now out of warranty !!!!! customer services informed me to 'put it on its side and hit the left hand side with a slipper' !!!!!! you have got to be joking!!!!! This is obviously a DESIGN fault and the company should replace the machine............”

Posted 4 years ago

“We have a total of 4 GTECH items, the latest AIR RAM MK2 K9 is a little troublesome, GTECH though, have bent over backwards to sort the issues, cannot fault the customer service, emailed them this morning, they replied within 90mins saying the parts required have been shipped and apologies for the hassle, FIRST CLASS SERVICE in my book !!!!!”

Posted 4 years ago

“Avoid the upright gtech air ram! They have a faulty on/off button which is fine if it’s in warranty as they replace it but if not after 2 years your Gtech is useless unless you spend £69 every 6 months to replace it”

Posted 4 years ago

“I require a new on/off switch for my air ram Hoover. Do you think I’m going to pay £69 for a part you cannot supply on its own. I think you are going to lose a lot of customers when they find out about your spares procedure. I am now a very dissatisfied customer.”

Posted 4 years ago

“Vacuum cleaner just lacking in performance. Biggest gripe is with hedge trimmer ,which ,after only slight use, would not cut . Total waste of money. I would not purchase any of this Chinese junk ever again. Look elsewhere.”

Posted 4 years ago

“Although extremely easy to use as the Air Ram K9 is very light compared to other big name cleaners it is extremely flimsy. When receiving the vacuum I expressed concerns to my husband about how long it would last. 7 weeks down the line the pivot neck has jammed and I am unable to use this. The design is very poor. Gtech, after a number of emails have sent me a new part and assure me this will resolve the problem. Time will tell. It is clear from numerous threads on the internet this is a common problem. They also expect the customer to take apart the vacuum and remove the battery to install the new part. Truly shoddy service given they are aware of the issue. I seriously would advise anyone to think twice about purchasing one of these. Very disappointed.”

Posted 4 years ago

“I have a GTech lawnmower I’ve owned for about 2 years. It’s good when grass is shortish and dry but it seems their designers refuse to believe it rains in the uk! The grass refuses to enter the collection box, clogs the underside and eventually falls back in clumps onto the lawn 😡. Don’t even bother to try on shortest cut when grass is wet as the blade will clog and stall. 😡. Poor.”

Posted 4 years ago

“The gtech has hardly any to no suction. I didn't notice it till after but the adverts are always picking light stuff up like loo roll or polystyrene balls. I was so disappointed. I ended up buying a dyson and used it straight after the gtech and still managed to fill my dyson. All I saw from that was how much dirt the gtech was missing on every hoover. Please if your gonna spend hundreds go for a dyson there lifetime garuntee for parts and servicing makes it worth it on its own”

Posted 4 years ago

“Avoid this item 2 months after purchase had to have a replacement part as was unable to release handle to lower the chassis. Then the left wheel fell off managed to get a replacement as still under warranty. 2 months later wheel fell off again, this is obviously a design fault as it is the left wheel each time and the on/off switch is on the left and the mechanism to release the handle. Very disappointed with this product it is not robust enough and seems cheap and tacky”

Posted 4 years ago

“hedge trimmer stopped working just 18 days out of warranty. The machine had been used very little.Offered a new motor at a discounted price. I refused as I feel I am wasting my money .”

Posted 4 years ago

“This lawnmower was delivered in less than 24hours. My wife,who is disable, essay home and the deliver person was more than helpful and polite. I cannot wait to test the mower if it's anything like the air ram, multi tool and hedge trimmer I will certainly not be disappointed”

Posted 4 years ago

“Bought the air ram multi k9 two months in,the pivot in the upright handle has siezed up, Gtech are sending a part out and you have to take it apart with Allen key yourself what a joke read the reviews very careful before you purchase these are so flimsy and cheap ,avoid”

Posted 4 years ago

“I have bought several items from Gtech, all of which have been splendid. The vacuum cleaner is a godsend to an older user with arthritis. Lightweight, very effective and the light at the front of the cleaner is a retro spark of genius for failing eyesight.”

Posted 4 years ago

“Had a problem with my K9 Hoover contacted gtech very fast response sent new bottom unit, got it next day, great Hoover many thanks *****”

Posted 4 years ago

“Have a Gtech Airram It is very tacky. A wheel just dropped off and I’ve discovered it is held in place by flimsy pieces of plastic! Also, it does not pick up as well as my Henry. My advice : AVOID”

Posted 4 years ago

“Bought hedge trimmer plus branch cutter, after changing over to the branch cutter which was an easy task, I now cannot for the life of me get the branch cutter off, tried everything, then asked a neighbour who has muscles like a tree branch could he remove it with his big hand pressure, no luck, just when I needed the trimmer most it let me down.”

Posted 4 years ago

“I bought the hedge trimmer bundle the HT20 trimmer the ST20 spare battery plus the branch cutter on 28th of April 2017 for £188 I’ve had it 2years and 26 days and it’s only had lite use over two seasons. I tried to use it and it wouldn’t cut, it had lost its torque. I contacted gtech customer services and spoke to a lovely person called Lucy who explained that I’d needed a complete new blade replacement but the 2 year warranty is out of date by 26 days so it’ll cost £39.99. Surely their goods should last longer than 2 seasons of lite work! Very poor I’ve now contacted the citizens advice consumer helpline who are now looking into my problem.”

Posted 4 years ago

“My daughter purchased air ram multi package at a cost of almost three hundred pounds for me to use as I do her housework. I had read the glowing reviews and watched all the boastful television ads and I must say I was really disappointed.The actual air ram is an overrated carpet sweeper basically just pushes dirt around,does not get into corners or edges,does not cope with long pile carpet or rugs,same for the handheld.These machines are not for any kind of deep cleaning.After one month the air ram broke down completely and was returned to Argos who had no hesitation and gave my daughter a full refund.She has purchased a new Dyson and this suits me as now her floors are debris free and clean.I can understand a lot of buyers are completely satisfied with these items but in my opinion they are for occasional use and certainly not for a family or heavy use areas.”

Posted 4 years ago

“Just received our new GTECH AIR RAM and I have never been so happy I tried on our dirtiest carpet and it brought it up like new in fact I was embarrassed how much dirt it took up Iam so glad I bought this one instead of a Dyson and it is so light Whoopee”

Posted 4 years ago

“Got a Gtech air ram. Poor performance compared to Dyson products, use it to clean garage floor now Also purchased a HT20 cordless hedge trimmer. Fell to pieces in 9 months After many phone calls, received a replacement for warranty. Guess what, seized up in 9 months. I shall see if I can get another replacement It’s a shame as the product is a good hedge trimmer, but lacking strong parts for the type of environment it’s used in”

Posted 5 years ago

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Gtech is rated 2.7 based on 110 reviews