Home Bargains Reviews

Name: Home Bargains
Rating: 3.23

3.2 Rating 290 Reviews

54 %

of reviewers recommend Home Bargains

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3.2

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 68%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Home Bargains 1 star review on 16th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This shop won’t let our school in the shop anymore because some people have been “stealing” not everyone from our school steal what I don’t understand why they won’t ban the people that do and let the rest takes the mick plus we can just go home and get changed and go in it doesn’t make a difference it’s against our human right”

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Posted 4 years ago

“Romford lovely store. Rude staff member that grunted at me and generally unhelpful her name was Sue, should not be customer facing not wearing a mask and stunk of tobacco. Home Bargains treat your customers nicely.”

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Posted 4 years ago

“Saw Jasmine in the garden centre she was most helpful looked after us so well today with heavy stepping stones also as we are both in our 7os helped us to load them in the car so nice to find someone so helpful”

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Posted 4 years ago

“A big thank you to Lee & Andy from the Retford store for helping me with my planters. 5 star service!”

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Posted 4 years ago

“I had a fall in the Aberdeen (Berryden) store on the 8th of April 2021. I slipped on fluid that was on the floor ( no warning signs around the fluid) it looked like clear soapy fluid. I was on the floor and an elderly woman customer helped me up. She went to get a staff member. They weren’t really helpful. They got me a chair to sit on in the middle of the store where other customers could see my distress. I couldnt really sit as it was so painful. I was in severe pain and shock, I eventually hobbled out of the shop to get myself home. The shop did take my name and phone number and email. I went to my doctors as I was in so much pain and had massive bruises/ swollen mussels. My doctor said I had pulled my hamstring and all my leg muscles. The shop has phoned once and I have received one Email saying they would get back to me. I have sent numerous Emails with photos but have received no reply. I presume they are not interested in customers injuring themselves in their stores. Their customer service and care is absolutely shocking.”

Helpful Report

Posted 4 years ago

“I usually shop at your Martlesham store, I love the products in homebargains and the staff there are so friendly and helpful, nothing is too much trouble and always with a smile... however I have recently moved house and I've started going to your suffolk retail park store in Ipswich, and I am shocked by how different the 2 stores are... the products and the prices are all that is the same..... I don't know where to begin,, The management staff I've met are the rudest I've ever encountered especially a coloured chap, a woman with long hair and glasses, a boy that looks like he's just left school, and someone I've heard them call Lou, they are more interested in what they are doing filling shelves etc than providing customer service, I am always served by a young girl with brightly coloured hair she can not be more friendly she always helps me pack my shopping she goes above and beyond with her customer service, she calls and calls for other staff to open the unmanned tills but no one comes, I also appreciate her cleanliness she is always cleaning her till and the next customer bars... I just wish other members of staff in this store were as polite and helpful as her ... martlesham 10 suffolk retail 1”

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Posted 4 years ago

“Absolutely the rudest woman ever who works at Hanover st. Large lady , loads of makeup and tattoos!! Absolute zero customer service!! Avoid that shop at all costs!!!”

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Posted 4 years ago

“i was at home bargains doing my weekly shop when one of the staff can up to me and started to kick me and then he uppercut me in the jaw and then i woke up in the hospital i only sufferd miner injury's this was a very Destroting event i just want to share my story it has damaged my confidants thank you sussan”

Home Bargains 1 star review on 20th April 2021

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Posted 4 years ago

“I enjoy shopping in Home Bargains,usually at Brockwell in Cramlington.Nice staff,plenty stock,nice ambience. However when visiting the Killingworth branch we couldn't hear ourselves think never mind speak.The music was so loud I had to get what I needed and left the store.I told the young lad on the till to tell his Manager and he said he would mention it.I thought I'd entered a Nightclub!!!”

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Posted 4 years ago

“At the coulby ,Newham store in Middlesbrough ,I tried to use my debit card ,I was invited to put in my pin number,which I could not do.The machine would not turn couldnot see the numbers,to use, the card the assistant,said their was nothing she could do,except pay in cash,I did not have cash ,so I had to give my pin number,so she could guide my hand,so she now knows my pin number,I felt very humiliated because there was a large queue at the till.”

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Posted 4 years ago

“I wanted to exchange an item at the Blackpool Branch on Talbot Road. I must say the staff and management were very friendly and helpful. Great customer service ,especially Jordon who oversaw my refund , a very pleasent young man.”

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Posted 4 years ago

“bought some over the ears wireless headphones got home tried them out sound was utter rubbish never mentioned built in radio which interferes with music on pc.batteries not enviromently friendly,my opinion keep well clear.”

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Posted 4 years ago

“I got home with my shopping today and the lid had come off a jar off curry sauce (which things can happen) however it was what was in it!! Was just mould, I checked the date for 2022! I will attach photos off this, I’ve tried to speak to them but nothing has been resolved so be careful when you buy glass jars from this store.”

Home Bargains 1 star review on 22nd March 2021

Helpful Report

Posted 4 years ago

“Visited the new Peterlee store, it's a huge store but during the pandemic they need to be controlling the amount of people in there, queuing to get served I was 30th in the queue, then members of staff are puyting themselves in between the people queuing to put 1 bottle of pop on the shelf! I said if you'd said excuse me I would have moved, apparently she doesn't have to as she works there! The woman serving us wasnt wearigna face covering (fair enough if exempt) but chewing gum like a donkey isn't a nice look! Asked if I wanted a bag, I said yes please, so she Chucked 3 at me, I said I only need 1, she replied "I've charged you now" I WON'T BE BACK. ITS LIKE THEY'VE BEEN GIVEN A JOB 10MINUTES BEFORE OPENING AND CUSTOMER CARE SKILLS ARE ZERO”

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Posted 4 years ago

“All through this pandemic Uttoxeter home bargains staff have been exceptional. From Chris the manager to Sharon on the tills. The service received from ALL staff has been A+. The prices have ensured that me and my family have been able to have access to essential items such as hand sanitizers to face masks and disinfectants. Scented candles to help relaxation and keep anxieties at bay to art and craft items to be creative and keep occupied whilst staying indoors, home bargains has it all! Thank You!!!!! Masks available if you have forgot to bring your own and hand sanitizer on the door with wipes for baskets at all times, Excellent!”

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Posted 4 years ago

“I was in Home Bargains, Craigavon 3 nights ago. There was a group of 5 people all bunched together at the check out. two of them had masks leaving their noses exposed, another was not wearing a mask at all. They were breathing all over us customers and the young man at the check out. I challanged them and their response was rude and belligerent. Surely You can insist that only people wearing masks can shop in your stores or do you want another lockdown and more deaths?”

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Posted 4 years ago

“Visited Hillsborough Sheffield today 14th Feb. No wipes or hand sanitizer out they were empty. At least 3 people not wearing masks and no one says anything to them! Messages over tannoy saying customers are important and please keep distance and use wipes and sanitizer on entry. Would have done if they were available ! I would have thought staff could refuse to serve people not wearing masks. If your company is concerned about customers they should look after the ones that abide by the rules. B &M bargains and Wilko and other shops in walking distance. Please up your game! Put signs on door saying no mask no admittance. We are in middle of a pandemic! If stores can ban shoplifters surely they can stop these people entering.”

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Posted 4 years ago

“Went to the Poole store today. No Saltz cheese biscuits.Anything else we bought was totally incidental.”

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Posted 4 years ago

“I'm sorry to say that during our last shopping experience in Home Bargin we notice a lot of customers were allowed in the store with out face masks in the Wolverhampton store on Stafford street. Due to Covid and the very high rate of infections in Wolverhampton we are all asked to follow the guideline as set out by health officials. Other stores in the city centre insist the wearing of face masks before being allowed in the store and if there is no compliance then entry is not allowed to protect fellow shoppers some of which could be deemed vulnerable and at risk. Surely we are all responsible for the protection of one another, especially in these critical times. Wolverhampton is itself among the highest levels of infection and therefore everyone and each establishment should promote every measure to protect each other locally and within our tight communities. There were too many in that store who don't recognise the dangers of ignorance. We thought this should be brought to your attention especially when more are dying of covid related illnesses in our area. To say that store supervision can not insist on wearing face mask does not promote a safe shopping experience for many of your customers. Could you please reply to my review as I would like to know your thoughts on this matter. Kind regards D. Dawes”

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Posted 4 years ago

“I find the service in every home bargain store I have visited far superior to any other major retailer. Staff in almost every other supermarket make you feel as though you are an interruption to their work and not the purpose of it. Certainly not the case in home bargains . Can never fault it”

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Posted 4 years ago

Home Bargains is rated 3.2 based on 290 reviews