Home Bargains Reviews

Name: Home Bargains
Rating: 3.23

3.2 Rating 290 Reviews

54 %

of reviewers recommend Home Bargains

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3.2

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 68%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Home Bargains 1 star review on 16th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My disabled sister and I are always very thankful for the customer service we receive from a store member named Carol at the Boucher Road store in Belfast. Carol is very pleasant and understanding and helps pack our bags every week. She is the main reason I keep going back to this store. Thanks Carol!”

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Posted 3 years ago

“After shopping in this store two weeks ago , I said good morning to nine staff, not one repplied! I am currenty using a crutch after a broken leg so when i went to get some wood a kind assistant helped and even took it to the car., her name was Vicky. This is a great store and good prices, but the staff let it down. It costs nothing for positive regard. I know staff are busy but having formerly worked in a large store many years ago its normal and expected and makes customers feel valued and want to return .....”

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Posted 3 years ago

“awful staff. attention seekers are all the servants there. I came to pay to N1. at 11 am, no queues, no any other people only me. and the attention seeker servant, a man, instead of taking money from the customer ran away to the other servant and started talking about their life instead of the professional business. I tried to speak to a manager but it didn't come, I wasted my time and this awful shop didn't have any money.they have to replace the servants or this shop will be closed.”

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Posted 3 years ago

“Excellent service from Joseph, he was very polite ,he checked where the logs were as I couldn't see them ,then went and got a trolley,loaded 12 bags of logs into it for me ,assisted me though the checkout and loaded up my car , I told his manager I couldn't praisehim enough . A credit to your company WELL DONE HOMEBARGINS WATERLOOVILLE AND JOSEPH.”

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Posted 3 years ago

“Got to admit the manager at Retford Home Bargains is a very helpful and polite guy. We are well impressed with the Retford shop and all the friendly staff. The shop is spotless and well stocked. Looks great .Thankyou guys a pleasure to shop there.”

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Posted 3 years ago

“The Speke Liverpool Branch provide the best customer service I have experienced. I call the shop, as I live some distance and I am disabled, and they check if what I want to buy is available and they put it aside so my journey is not wasted. I am always pleased they don't give the impression either that it is a chore but, in these times, above and beyond. Had a first class experience today Wed 2nd Feb 2022 when I wanted two 12kg bags of peanuts. The staff are to be commended.”

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Posted 3 years ago

“Excellent customer service from Tracie and Liamm at Chesterfield they are Ambassadors for your store. Please thank them they always give 100 percent excellence and make the customer experience excellent.”

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Posted 3 years ago

“On entry to your Maghull store ( liverpool rd I think its called) , I couldn't find any wipes to clean my basket. A young girl called Molly noticed me and came over to see if I needed help. She was so polite and very helpful. She had a lovely friendly manner and is a credit to you.”

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Posted 3 years ago

“We went to the till at Home Bargain Forge st Crewe ,we were served by a girl called Diane E ,she had an amazing smile an so so polite and happy to help . Well done Diane E, 10/10 You do not always get a smile these days in shops ???????”

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Posted 3 years ago

“It's the ones at Denbigh store in the red shirts grey jackets really think they are something special I've seen them belittle other staff who are clearly BENITH them. The trouble is Home Bargains is famous for letting kids play at being grown ups just look at the management... And nothing will ever improve as long as the company values the dollar rather than the mental welfare of there staff.. Boycott all HB stores that will make the big boys sit up and listen...”

Helpful Report

Posted 3 years ago

“The management team continously treat the staff in what can only be described as bullying tactics. Unfortunately on every single occasion I have been to one of their stores I've witnessed this from what can only be described as children playing house wearing grey jackets. The management team never lead by example. I even saw a manager walking away from a staff member telling them that a shelf they were by needed cleaning as it was filthy. Why didn't the manager just do it there and then? Also they expect staff to empty a 6ft high cage to be emptied and on the shelf within 45mins and if it's not they're given a verbal warning”

Helpful Report

Posted 3 years ago

“Good afternoon. I go to you're stores almost every week I love it.except for a few over charges I had on 3 of my bills at different times.havig been today Dec 18th 2021 I spent almost 50 pounds which is the normal thing for me .only when I got home and checked my receipt to find I has been charged for 1 extra packet of tbags. Iam virtually housebound so going back to store us not an option on the same day I rely on my carer to take me.very disappointed I have to say yet again charged twice for something .”

Helpful Report

Posted 3 years ago

“Awful stuff don't buy ready to use icing worse stuff ever runny .can not use as 2 colours. Wasted my time and money had to scrap icing of small cakes I wouldn't give any one to eat.cost me double in the end should of done my own like I usually do.still lesson learned.”

Helpful Report

Posted 3 years ago

“Lovely customer service from a woman on the till today Samantha in the Great Homer Street store. I came in and watched her twice serving on the till she has was very personable and was always smiling. Keep up the good work your an asset to the brand!”

Helpful Report

Posted 3 years ago

“I love shopping in Home bargains and havent complained on things before. I visited a different store than my usual. In the others i have visited te queuing is all at each till. But today i visited the boucher store to be told after standing at the end of a till behind another person for that person to be called forward and then i was told abruptly there is only one queue, i hav never felt so embarrassed as i now had to go to the back of a queue infront of everyone as if i were back in school. To then be served by the shop cashier who had just spoke abruptly to me. I understand they have a stressful job with dealing with people. So i feel there needs to be signage in each of your stores to let people know as each Home bargains store has different rules to queuing and is very confusing. Hopefully no one else has had to face this, as i myself have been in queues where people walk out of an aisle to a till and been serviced. Think i will think again before coming into this store.”

Helpful Report

Posted 3 years ago

“It’s mandate by law to wear a face covering. It was full of people without any type of face covering, including 3 high school teenagers making shopping there very very uncomfortable. There is absolutely no effort on behalf of the staff to try and encourage face coverings. Such a shame because it’s a great shop apart from that!”

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Posted 3 years ago

“By any change any one found or handed in a loop gold and whit gold ear ring In your store or out side today”

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Posted 3 years ago

“I just love your "Home Bargains" here in Salisbury. I always buy much to much and hardly ever, what I actually came in for. But regrets I never have since the items bought are always of wonderful quality (especially the edible ones) and very reasonably priced. I am delighted to see that you have employed some younger members of staff; they add a lovely fresh energy to the shop floor. Today I was served at the till by a young man called Harry, who was utterly delightful. So polite and well mannered. Something which is hard to find nowadays; I left your shop positively charged and happy. Thank you, Harry. I will be back tomorrow.”

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Posted 4 years ago

“Great service from Susan Faye and Peter at the Irvine sore today. Good customer service. Linda”

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Posted 4 years ago

“Great prices excellent products and service.”

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Posted 4 years ago

Home Bargains is rated 3.2 based on 290 reviews