Home Bargains Reviews

Name: Home Bargains
Rating: 3.23

3.2 Rating 290 Reviews

54 %

of reviewers recommend Home Bargains

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3.2

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 68%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Home Bargains 1 star review on 16th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am FUMING! I placed an order of cat litter 1 case supposed to have 8 bags. I ordered 2 cases. Only 2 bags been delivered. I called customer services and been told only one person worked that day and no one picked up the phone in refund department. Eventually i got email response and a refund for missing items. Although they sent me wrong amount and i had to calculate for them as there was some money missing from the refund. I ordered AGAIN, as I still need the remaining litter (3 cats at moms home). I paid £10 for Hermes (Every) delivery. They left the heavy boxes in communal area downstairs, for my elder mother to bring those boxes up herself. Although the note in delivery was clear ''please leave outside the flat doors''. I called home bargains customer services, and the women on the phone only said sorry, but there is nothing she can do about it. At this point no refund offered for delivery (and when i asked for that she said she cant offer that), no compassion or emotion towards the situation. She could care less. I will be deleting my account with them for good and will never buy anything from them, because the customer service could care less about it. Update: my elderly mother had to additionally PAY a random guy to bring it upstairs for her.”

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Posted 3 years ago

“Website misleading I was lead to believe I could get multipack offer of 24 cans of cat food for £4.58 I ordered 2 packs maximum allowed when received I only got 1 pack of 24. I was told had ordered it wrong but as you couldn't order anything else that is not true.”

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Posted 3 years ago

“I just want to say how happy my daughter and myself were to shop in your earstown branch on 25th April 2022. Skye was on her way home from her shift and yet still took the time to help us to find what we were looking for and even gave us recommendations she was just,lovely and an asset to the store.also Claire who served us at the checkout she was also very polite,helpful it was her we told about the girl who helped us and she told us her name.lovely staff.and it was a pleasure to shop there. They both deserve a recognition for their great work. Mrs Josie & Miss Gemma Unsworth.”

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Posted 3 years ago

“Home bargains Paisley st liverpool Store manager Gareth and staff.. I would like to take this opportunity to thank this man for the help he gave me today he was absokutky lovely..funny too! And to say ALL the staff All of the time have treated me lovely helping me with anything i asked. Being disabled is'nt easy most of all with shopping unable to reach up to shelves etc but the gang in the store are all lovely and willing to help any way they can... Thank you so much i appreciate each of you for all the time you've given me in your busy day .. Elaine.x”

Helpful Report

Posted 3 years ago

“I bought rattan garden furniture for the price it is excellent quality and fast delivery well worth the money 5 stars from us”

Helpful Report

Posted 3 years ago

“Home bargains oldham store is the worst place too shop. I am autistic & I have a bladder condition. I coped with it being busy but by the time I got to the tile I was struggling. When I got too the que the male member of staff what was working the till was going very slow. When it came too my turn at the checkout I asked if he could go a bit quicker. I was met with a very sarcastic attitude from him & very rude. This left me feeling very high rated. This is not the first negative experience I have had with staff members. None of the staff are approachable or friendly & don't have a clue about invisible disabilities. Definitely not a store that is autistic friendly. This needs too be sorted out because it is discrimination”

Helpful Report

Posted 3 years ago

“Went to home bargain and there was a really lovely young lady on the tills. She was very pleasant and I notice how she went the extra mile for every single customer including myself. She is a beam of sun ray in there! Her name is Aysha .”

Helpful Report

Posted 3 years ago

“Up date to my other reviews I have to now give five stars for the way my complaint HAS NOW BEEN DEALT WITH..After receiving a phone call in respond to my letter. I have received a telephone call from who I presume is Mr Tom Morris PA. She has addressed my issues and resolved the situation. Sorry it had to come to this and it took so long to resolve. But credit where credits due !!!!!”

Helpful Report

Posted 3 years ago

“I have written a very long and detailed review about this dispicable company. It appears it has not been printed, however I have had it printed on trust pilot, so if you can be bothered to go to TP you will be able to read what kind of company this is. It has no duty of care for its customers. The CEO can't be bothered to reply to your letters, perhaps he is too busy on his yacht to bother about us customers. The customer service is the biggest joke. How they call themselves customer service, they do anything but serve their genuin loyal customers. I or my friends and family will never shop in there again!!!”

Helpful Report

Posted 3 years ago

“If I could give a minus star I would, unfortunately I am forced to put one star. This company is despicable, they don't care one bit about their customers. A company is only as good as it is when something goes wrong. This company laughs at its customers and calls them liers. The customer service is beyond bad. My husband got covered in bleach due to a top not being on properly. When we got home he placed the shopping bag on my table. When we realised what had happened. We took the bag with the bleach back to the shop and my husband had his bleached stained top on. We explained what had happened, the manager even acknowledged the bleach had run. But low and behold customer service said, on their investigation (what a joke) that the bottle was not damaged, we never said it was, the problem was the top wasn't on properly. So according to customer service my husband had dropped bleach down himself and damaged my farmhouse table. When we got nowhere with their so called customer service we wrote directly to Tom Morris CEO, well no wonder this so called customer service is so bad, he couldn't care less about his loyal customers either as he couldn't be bothered to reply to our letter outlining what had happened. Not only that about two years ago, my daughter was in the same store and my baby granddaughter was suffering with an ear infection, so was crying in the store as my daughter rushed round to get some medicine and one of the employees said to another "that's a good advert for condoms",and they both laughed. The manager didn't want to know, so we wrote to HB to say this was unacceptable and they just replayed more or less saying your word against ours. How disgusting that's how they treat their customers. Well they have lost hundreds of pounds from my family and I. I am also going to let everyone know what kind of company this is. They take your money but treat you with comtempt. I would urge anyone to keep away from this store, can you imagine being treated like that in any of the supermarkets? disgusting HB !! You should be ashamed of yourselves.”

Helpful Report

Posted 3 years ago

“Went into mayflower basildon store staff member was very rude no please thank you didn't even tell me how much my bill was !!!”

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Posted 3 years ago

“Hydraulic acid kit 7 day £1.99 on older skin amazing got rid of deep sleep lines.after 3 days thank you. Mary”

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Posted 3 years ago

“Bought a helium balloon for Mother's Day and it started to go down as soon as I got it home, it was a 31" one. Took it back and a manager said he couldn't do anything about it! How rude! This manager obviously has no customer skills. As the shop assistant wanted to refill it with helium. He said no! I shop in HB five days a week. I will certainly be complaining to head office.”

Helpful Report

Posted 3 years ago

“To my daughter and myself visited byrom St to do a bit of shopping when we came out my daughter noticed a mother duck and her ducklings they went under a car afraid that they would get Hurt, I went back in store and told one of the girls on the tills about this and she told one of the young men that worked there he came out as they couldn't get intouch with the owner of the car as mother and kids were hiding under neath he say that they went across the car park onto the grass verge to make sure they were safe we would both like to thank this young man for what he did ,plus we enjoyed shopping as well again thankyou to this young man we didn't get his name but he will know who I'm talking about again thankyou an appreciated shopper.”

Helpful Report

Posted 3 years ago

“Home bargains is okay for a lot of things, but some items are cheaper elsewhere. The main problem with them is that you purchase goods you like and on returning, the goods you want are not there. Sometimes it is weeks before the item you want is back on the shelf. I approached the manager about this and I was told that he has no control over what is delivered. I find this nuts. What is the point in having a manager if he cannot take control over his stock ? His job should be to take note of what is running low and he orders it accordingly. One crazy way to work if you ask me. It can be frustrating shopping here”

Helpful Report

Posted 3 years ago

“Your company only want to see positive reviews, the plattbridge store allow the homeless to congregate outside the store begging & causing a nuisance to its customers.”

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Posted 3 years ago

“I bought a hair mask( argan oil hair mask ) and when I opened it at home more than half of product was missing from the container. Can’t be bothered to take it back as it was very cheap but come on.. please check your product wasn’t tampered with when you buy it.”

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Posted 3 years ago

“The staff today could not do enough for me . I wanted a mattress and the sales girl in the Rebook store was hapoy to help, she asked a male on the shop floor could he get it for me, wow no hesitation he got the crate put the big box on opened a till for me, brought it out and helped me get it in the car. A big thankyou to all you staff for a pleasant trip to your store.”

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Posted 3 years ago

“I went in today, to H/B at Eton St, Hessle Road, hull.HU3 4BG. As always left bags in my car, so got a basket then realised it was going to be heavy and I spoke to a member of staff called Yvonne, said to her I wish I had got a trolley, with that she said wait here, I will go get you one, I was amazed, good old fashioned customer service, I felt I should say something about this, they deserve praise when its earned and she earned it, thank you, Yvonne, and thank you home bargains. Love the shop.”

Helpful Report

Posted 3 years ago

“I am a regular customer at Home Bargains Colchester. I love the bargains there are always brilliant bargains The customer service is very good and the store is always a joy to visit”

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Posted 3 years ago

Home Bargains is rated 3.2 based on 290 reviews