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Home Bargains Reviews

3.2 Rating 261 Reviews

54 %

of reviewers recommend Home Bargains

Company Reviews

3.2

Based on 261 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 65%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Home Bargains 1 star review on 25th September 2022

Home Bargains 1 star review on 30th July 2022

Home Bargains 1 star review on 30th July 2022

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's the ones at Denbigh store in the red shirts grey jackets really think they are something special I've seen them belittle other staff who are clearly BENITH them. The trouble is Home Bargains is famous for letting kids play at being grown ups just look at the management... And nothing will ever improve as long as the company values the dollar rather than the mental welfare of there staff.. Boycott all HB stores that will make the big boys sit up and listen...”

Posted 2 years ago

“The management team continously treat the staff in what can only be described as bullying tactics. Unfortunately on every single occasion I have been to one of their stores I've witnessed this from what can only be described as children playing house wearing grey jackets. The management team never lead by example. I even saw a manager walking away from a staff member telling them that a shelf they were by needed cleaning as it was filthy. Why didn't the manager just do it there and then? Also they expect staff to empty a 6ft high cage to be emptied and on the shelf within 45mins and if it's not they're given a verbal warning”

Posted 2 years ago

“Good afternoon. I go to you're stores almost every week I love it.except for a few over charges I had on 3 of my bills at different times.havig been today Dec 18th 2021 I spent almost 50 pounds which is the normal thing for me .only when I got home and checked my receipt to find I has been charged for 1 extra packet of tbags. Iam virtually housebound so going back to store us not an option on the same day I rely on my carer to take me.very disappointed I have to say yet again charged twice for something .”

Posted 2 years ago

“Awful stuff don't buy ready to use icing worse stuff ever runny .can not use as 2 colours. Wasted my time and money had to scrap icing of small cakes I wouldn't give any one to eat.cost me double in the end should of done my own like I usually do.still lesson learned.”

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

Home Bargains 1 star review on 18th December 2021

Posted 2 years ago

“Lovely customer service from a woman on the till today Samantha in the Great Homer Street store. I came in and watched her twice serving on the till she has was very personable and was always smiling. Keep up the good work your an asset to the brand!”

Posted 2 years ago

“I love shopping in Home bargains and havent complained on things before. I visited a different store than my usual. In the others i have visited te queuing is all at each till. But today i visited the boucher store to be told after standing at the end of a till behind another person for that person to be called forward and then i was told abruptly there is only one queue, i hav never felt so embarrassed as i now had to go to the back of a queue infront of everyone as if i were back in school. To then be served by the shop cashier who had just spoke abruptly to me. I understand they have a stressful job with dealing with people. So i feel there needs to be signage in each of your stores to let people know as each Home bargains store has different rules to queuing and is very confusing. Hopefully no one else has had to face this, as i myself have been in queues where people walk out of an aisle to a till and been serviced. Think i will think again before coming into this store.”

Posted 2 years ago

“It’s mandate by law to wear a face covering. It was full of people without any type of face covering, including 3 high school teenagers making shopping there very very uncomfortable. There is absolutely no effort on behalf of the staff to try and encourage face coverings. Such a shame because it’s a great shop apart from that!”

Posted 2 years ago

“By any change any one found or handed in a loop gold and whit gold ear ring In your store or out side today”

Posted 2 years ago

“I just love your "Home Bargains" here in Salisbury. I always buy much to much and hardly ever, what I actually came in for. But regrets I never have since the items bought are always of wonderful quality (especially the edible ones) and very reasonably priced. I am delighted to see that you have employed some younger members of staff; they add a lovely fresh energy to the shop floor. Today I was served at the till by a young man called Harry, who was utterly delightful. So polite and well mannered. Something which is hard to find nowadays; I left your shop positively charged and happy. Thank you, Harry. I will be back tomorrow.”

Posted 2 years ago

“Great service from Susan Faye and Peter at the Irvine sore today. Good customer service. Linda”

Posted 2 years ago

“Great prices excellent products and service.”

Posted 2 years ago

“As a whole Homebargains is the worst place to work all team leaders and management are vile! They would make fun and slate all other members of staff over the headsets! If your not in the click then they make your life a misery! Steer clear! I have reported it to head office but I looks like it’s still going on there!”

Posted 2 years ago

“Gillian at your bootle branch store shouldn’t be working with the public, accusing customers of stealing products which the store do NOT sell based on assumption of the way the customer looked! Disgusting service from management when trying to complain who called security to remove assist rather than take the complaint… refused to give gillians name even tho it was on customer receipt! Degrading unprofessional judgemental staff who actually stated they believed all customers who shop at the bootle stores are in fact shoplifters and steal therefore they felt justified to acuse and single out a customer based on appearance!”

Posted 2 years ago

“MICHAELA M working on the tills at South Shields branch on 24/09 was extremely friendly & welcoming. She was very chatty, helpful and efficient. She made it a pleasure to visit your store & I will certainly return there on a regular basis.”

Posted 2 years ago

“I visited the Stafford Hough store on 5th October around 8 am. When I got to the checkout, one was open and already two people queuing with trolley loads of shopping. I asked a member of staff, who was unloading a cage at the time if someone else could serve as I would be late for work otherwise. The young man I spoke to quickly moved his cage out of the way and said he would serve me. He was efficient, polite and a credit to the company. Well done to him!”

Posted 2 years ago

“I emailed CS about a specific product I have often purchased there before, I visit 2 locations. The staff offered no help whatsoever. CS told me they are unable to offer any investigation or answer to my query...NONE AT ALL. Pathetic waste of my time. The in-store experience is excellent, this shoddy fob off is not.”

Posted 2 years ago

“I bought a pair of own brand rubber gloves and shortly after started with a horrible burning, itching rash on my hands and wrists. At first I thought it was hand sanitiser so I discontinued use but rash only got worse. I was prescribed hydrocortisone which didn't help so went to a pharmacist who suggested eurax and asked if I wore rubber gloves. I went home and put the gloves on and the rash was in the exact same place. I went to the store to ask their advice and they told me to email via the contact us on home bargain website, which I did. I explained that I'd had an allergic reaction to your gloves and this was a first for me as I've always used rubber gloves. I was asked to send pics and the details of the gloves which I did. Then I was told I'd had an allergic reaction in the reply and that they hoped it didn't last too long. I'd already told them this info myself and this issue had not been fully investigated because my hands have been so painful for 4 weeks now. But I was ignored so I rang up and was shocked at the way I was spoken to. The employee spoke over me, told me there was nothing that would be investigated and told me to write in but they wouldn't change their mind or do anything about it. This wasn't just a normal rash, it was as if my hands were on fire and was excruciatingly painful and all from home bargains own brand rubber gloves. I have used rubber gloves for over 35 years and this was a first for me so obviously something wrong with this brand or pair, but home bargains don't give a damn and then speak to you like you're a fool. I'm disgusted with their customer service and their complete disregard towards what was a really important matter that needs investigating properly.”

Posted 2 years ago

“Having seen a “must have” item on a few social media posts, I popped into your Colchester store earlier this week. A lovely young lady called Sally searched the store for me and returned to explain that this item was sold out. However, she asked if she could keep an eye on stock and call me when they came in and keep it to one side for me. Great customer service I thought 👍🏼. This morning, some 3 days later I got a call from Kerry who told me that Sally had mentioned my quest to her and asked her to look out for me as she was off for the weekend - again… great customer service! Kerry, seeing the item was now there, quickly stored one in the office and called me to let me know. I cannot compliment Sally and Kerry highly enough, they really did go above and beyond on my behalf and I would be grateful if you can pass my thanks and admiration to them. In closing I must congratulate Home Bargains on the customer focus of their staff, if Kerry and Sally are examples of all your staff, you have a great team. Well done and thank you. 😊”

Posted 2 years ago

“Dear Home Bargains, I was in Perth store for the the first time in Months due to being immune suppressed after a transplant. Yes I have had 2 covid injections but the professionals are unable to tell me if I have any protection. I was a little concerned to see 3 or 4 staff filling shelves with no face masks the till operators 3 today are behind screens also no face masks that I can accept as they were behind screens. But surely staff on the shop floor must like the public must comply to Scottish government rules as is also being reinforced by a message on the in store music system. The above does not fill me with confidence to shop with you as this is not giving a good example to the general public. Perhaps its just Perth Store Manager? Please can you look into this as Occasionally I would like to be able to shop with a degree of safety. I know you can't enforce the public to wear masks but to be fair it was only young kids I saw without masks today. Which is good. But a really poor example by staff.”

Posted 2 years ago

“Went to Speke Liverpool Danielle in cafe gave us excellent service the afternoon tea was delicious and was such a good price £1-99 I would definitely go back nothing was a trouble for Danielle so friendly Thankyou”

Posted 2 years ago

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Home Bargains is rated 3.2 based on 261 reviews