Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.50

2.5 Rating 494 Reviews

36 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.5

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Iceland Foods made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iceland Tolworth where the customer comes second. Usually one checkout open,long queues.People with a basket have to wait forever, behind a filled trolley,food already defrosting. Staff hide in the back,make it an Aldi or Lidl.”

Helpful Report

Posted 6 years ago

“I like shopping there are very helpful and help you”

Helpful Report

Posted 6 years ago

“Had delivery and had missing items.they sed they would deliver them next day.4 weeks later still no items.icelands r not responding so I have a open case with resolver.disgusting behaviour from them”

Helpful Report

Posted 7 years ago

“I made my first order on Thursday 28th June 2018 for next day delivery I thought that’s great. So I sat waiting for my order my slot was between 12-2pm but it never showed up I ran out to get my son at 3pm from school thinking maybe it will still show up I was back home by 3.10pm as my sons school is close but I had to call when I got home as there was no delivery and no contact to say they were coming or not or even been. When I called the the lady was nice but she told me the driver had already been and there was no answer I told her I’d been in all morning and even stayed in an hr after my slot. She said sorry the next slot is between 4-6pm when the man turned up he had no idea my shopping was late so no apology which I kind of understood because it was someone else but I thought they could have told him. Then opened my shopping to find my coleslaw was open and leeked on my milk and an item not available.This has put me off shopping at Iceland again I’ve contacted them and had no reply. Kerry unhappy shopper”

Helpful Report

Posted 7 years ago

“Been shopping with Iceland for years. been doing on line shopping and have nothing but problems yesterday my delivery slot was 5-7 pm did not turn up then at 8.20 pm Iceland van pulled up outside i got up opened the door and van was gone phoned Iceland this morning and was told he could not delivery as no one was in been in since 4pm was told manager of the waltham cross store would ring me so they could deliver this morning that was at 8 am no call from manager just turned up at 10.30 am very disapointed with iceland also fresh meat only todays date left on it.”

Helpful Report

Posted 7 years ago

“An assistant, only her second day working in store, was left by herself to operate the only till open. So the queue with already 5 customers waiting grew and grew. Another till was eventually opened but ONLY when a customer asked why another till could be opened. By the time the second till was opened, the queue was practically twice as long.”

Helpful Report

Posted 7 years ago

“I have used their delivery service for over a year. Their drivers are polite and punctual. The problem, is that the fresh food has only a few days left on the "best before date".Iceland customer help were notified but it occurred again the following week. Just not good enough.”

Helpful Report

Posted 7 years ago

“I have spent thousands of pounds with Iceland Foods. Over the last 6 months they have failed to turn up at least 10 times, sometimes an excuse given, but today for the last time they have not even given us a reason. I called customer services at head office, to be told they could not reach the store (I expect because it's closed) and they would call me in the morning to let me know what was going on. If you order from ASDA, Tesco or Sainsburys or the like, if they are to cancel for any reason ot if they intend to be late, they call you and let you know. So Iceland why can you not do the same? I love Iceland Foods for value and for the quality v the value. Problem is when they don't deliver, you may as well go elsewhere as anything is better than nothing, right? I don't understand how they can refund so many customers and not learn from their mistakes, surely there is a regional or area manager somewhere looking at all of the refunds, you could be making double what you make by just getting things sorted. I have no trust in Iceland. they also breach the Data Protection Act when they bring you a paper to sign for your food, it has the names and full address of a number of other customers.”

Helpful Report

Posted 7 years ago

“Delivery never turned up. No phone call, no email, no contact, no apology, no food. Totally unreliable. Customer service appalling.”

Helpful Report

Posted 7 years ago

“Booked a delivery, it didn't arrive on time. Telephoned customer services who checked and confirmed order was out for delivery and just running late. Said the store would call to confirm time. Peterborough store called and said delivery would possibly arrive Saturday. Lies, lie, lies especially as I had an email confirming delivery date and time today. No manager to deal with the call and resolve issue/mistakes. Incredibly rude staff don't listen to customers but always wanting to talk over them with insincere apologies, laughing and winding customers up saying, "there's nothing they can do" and nobody available to help resolve the problem. Absolutely disgusting, low-level service. Best advice, shop somewhere else where your custom is appreciated and customers are treated with respect. Don't touch this store!”

Helpful Report

Posted 7 years ago

“What is the point of iceland, a little bit of everything and high prices to match for low quality food.”

Helpful Report

Posted 7 years ago

“poor service, no care, from top downwards, no further explanation except they are sorry. Nothing else.”

Helpful Report

Posted 7 years ago

“My delivery arrived Friday 5th January at 4:40pm, today (Sunday 7th) I gave my two year old one of his choobs (yougurts) he took one mouthful and gave it back, unusual, I then noticed the expiry date is 5th January!! I’ve now looked into the other products delivered and the expiry is within 3 days of delivery. Clearly packs of foods are not all going to be consumed on day of delivery, this is the second time this has happened. Not coming back again! Complete waste of money and food.”

Helpful Report

Posted 7 years ago

“I usually eat fresh food locally sourced but once a year I buy party food this year from Iceland it was a strange texture and no flavour I had not read the box I would never have bought it To my horror and disgust I read this had been sourced and prepared in Thailand with chicken and prawns from Thailand This is a country that does not have our food hygiene laws or Animal welfare laws I shall not shop there again”

Helpful Report

Posted 7 years ago

“Lovely Dover store staff, who struggle along within a company who seem to have lost the plot. If I could have given stars for the staff in that store it would have been ten.”

Helpful Report

Posted 7 years ago

“Unfortunately, I can't recommend them. This is my story: I ordered food online, however, driver didn't arrive and didn't call me that there are any issues. The next day, I called customer service and they scheduled the second delivery, the same story, nobody arrived, no contact. Their line was busy so I mailed them, nobody replied for 2 days. I needed to call them again, a customer service had no idea why it happened. I requested the refund, but they disagreed and scheduled 3rd delivery. This time driver arrived, but some things are broken and most of them have a short expiration date. My order number was 043761673.”

Helpful Report

Posted 7 years ago

Iceland Foods is rated 2.5 based on 494 reviews