Name: Iceland Foods
Rating: 2.50

“Spent £50 at the store last Friday and arrange delivery for 7-9pm...it did not come until 4pm the following day!!.. I'm a single mother and couldn't afford to re buy!!.. We had nothing to eat at the house.. I spoke to someone at the store Saturday morning and was promised extra shopping for the inconvenience.. Nothing!!! This is a disgusting way to treat a loyal customer.”

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Posted 5 years ago

“I bought a turkey crown Christmas 2019. On the box it said perfect turkey crown, it was far from perfect. When I came to cook it it was absolutely awful. It stunk my kitchen out it was covered in herbs and possibly garlic certainly not suitable for Christmas lunch. Head office haven't even got the courtesy to reply to my complaint. Shame on you Iceland”

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Posted 5 years ago

“Thought we would try their Salted Caramel Profiterole gateau, after following the defrost instructions to the letter, the end result was just a gooey mess, nothing like their picture and 2 reviews on their website. I could upload a picture of it but it probably would put you off your cornflakes.”

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Posted 5 years ago

“Your 10 off voucher had incorrect date on it and I had to leave the shop in front of all embarrassed. Burnt oak manager, it's a disgrace how you handled the situation”

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Posted 5 years ago

“I've bought here for 3 years NEVER AGAIN! yesterday, they sent me a message that the delivery was coming late that I should contact them if I want to cancel. Called them, after 15 minutes managed to go through, and pass it for following day in the morning. 1 hour later, I was getting ready to leave and the delivery came, the driver was NOTHING BUT RUDE TO Me yelling in my face.. when I tokd him that I was surprised as I was expecting him following day. On top of this half of my order was missing, the things that came were unfrozen and the eggs all broken. THIS IS UNACCEPTABLE. I called and Luke from customer service was really helpful to me, he said that the manager from this store, Andy, was super apologetic about this. I HONESTLY DON'T BELIVE THAT THIS MANAGER WAS APOLOGETIC ABOUT ANYTHING NEITHER CARED. following day, the delivery arrived, SAME DRIVER. holding my things saying "apologies please" I couldn't understand, I thought he was joking... I said you were really rude to me yelling on my face, he threw the things on the floor and said I WASN'T! HONESTLY UNBELIEVABLE!! ON THE TOP OF THIS, STILL MISSING STUFF. AFTER YEARS OF SHOPPING HERE, I'M NOT RETURNING TO ICELAND AGAIN. THE MANAGER SHOULD BE ASHAMED OF GIVING THIS SERVICE! I'VE NEVER BEEN TREATED LIKE THIS BEFORE”

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Posted 5 years ago

“I frequently shop in store at the Winchester Iceland but after a long week I decided to treat myself to an online shop. Honestly I wish I hadn’t. It was a horrible experience, I booked the earliest slot as I had other things to do on the particular day. I made sure my phone was on loud and received no calls. As the day went on and I still didn’t have my food shop I decided to call the store. Only for them to inform me that they called me multiple times, I then checked they had the correct number which they did, so they clearly didn’t call me. I will now have to wait for them to deliver in a later slot which is inconvenient but at the end of the day I need food. I will never do an Iceland online shop again and I will think twice before shopping in store. The only reason I can give them a single star because of the customer service lady who was extremely patient and lovely.”

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Posted 5 years ago

“Contacted customer service after receiving several spoilt items and a poor quality pork loin from an online order. However was told they couldn’t take forward my complaint as I was unable to provide reference numbers from the discarded packaging. No refund provided and no satisfactory outcome from complaint”

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Posted 5 years ago

“Had a frozen family cottage pie and there was part of a tooth in it absolutely disgusted will never shop there again and I will be going all over social media with this”

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Posted 5 years ago

“Since the fantastic Store Manager has recently changed the Eastwood store has gone quickly downhill with empty shelves and poor quality products . Customer Service is dire and the store is dirty. Freshmeat fixture is always broken with blown and smelly packets of meat. Avoid this store at all costs .”

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Posted 5 years ago

“Rudest delivery man ever. I’m disabled and he bellowed at me from the communal hall downstairs, told me I was lucky it was a small order or he wouldn’t be bringing it upstairs to my ACTUAL front door and then aggressively said he couldn’t deliver food into my bedroom?!?! As if I would ever ask or expect that!? Stupidest reply ever from Iceland to my complaint, telling me that drivers are not insured to enter premises - er, I’m fully aware of this -and ignoring the rudeness, shouting and appalling service that I experienced. How do other supermarkets manage to insure their drivers, train them not to be rude and to assist those who are disabled? Maybe Iceland should look into this. From their response to me, it’s clear that Iceland think that this delivery driver’s rudeness, arrogance and lack of helpfulness is acceptable behaviour. If you are disabled, elderly or expect decent service I suggest using a different supermarket. I think I’ll stick with Ocado; they bring bags into your kitchen and the delivery people are always charming and helpful. Strangely, they don’t have any issues with insurance...”

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Posted 5 years ago

“Rudest delivery man ever. I’m disabled and he bellowed at me from the communal hall downstairs, told me I was lucky it was a small order or he wouldn’t be bringing it upstairs to my ACTUAL front door and then aggressively said he couldn’t deliver food into my bedroom?!?! As if I would ever ask or expect that!? Stupidest reply ever from Iceland to my complaint, telling me that drivers are not insured to enter premises - er, I’m fully aware of this -and ignoring the rudeness, shouting and appalling service that I experienced. How do other supermarkets manage to insure their drivers, train them not to be rude and to assist those who are disabled? Maybe Iceland should look into this. From their response to me, it’s clear that Iceland think that this delivery driver’s rudeness, arrogance and lack of helpfulness is acceptable behaviour. If you are disabled, elderly or expect decent service I suggest using a different supermarket. I think I’ll stick with Ocado; they bring bags into your kitchen and the delivery people are always charming and helpful. Strangely, they don’t have any issues with insurance...”

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Posted 5 years ago

“Appuling service from Iceland online service and customer service on the phone! We ordered our shopping online and proceeded the the payment,we never got confirmation of the shop at all, I took the day off work and to my 'surprise' the shopping did not arrive, I then rang Iceland asking what has gone on! They said that the website must of had a problem and that they would return the money and it could take a few hours depending on our bank, 2 days later we still haven't got our money back, I rung them back today to find out that the woman on the phone LIED and the money had not even been sent back or arranged to be sent back, I'm still waiting now with a hungry family and hungry animals,with no money to go shopping because Iceland still have my money. I determine to take this further if the money isn't returned. No-one should have to wait over a week for a food or money back!! NEVER SHOP AT ICELAND THEY JUST ROB YOUR MONEY OF YOU WITH NO CARE IN THE WORLD!! THEIFS”

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Posted 6 years ago

“Absolutely appalling customer service in Iceland Supermarket in Tooting. Cashier seemed very uninterested in working on the Till. He rang the bell to call the Manager/ Supervisor several times to get some help with price of an item. Nobody came, to his credit he went and looked it up himself, however, there was no please or thank you from him and when I suggested he should say please and thank you, he looked at me as if I had said a dirty word! I asked to speak to his manager and he rightly said that he had 'called' but nobody came (he didn't actually say those words, but that was the gist of what he said) I asked his colleague to ring the bell, but nobody came) I looked for another staff member and spoke to one who 'Claimed' to be a Manager and when I explained my complaint, he said he was upstairs, so either didn't hear the bell, or couldn't care. He said if I wish to complain I have to contact Customer Service. Unbelievable. I will NOT visit that Store again. Iceland, you should be ashamed of yourselves. All team members should be trained in old fashioned courtesy - it goes a long way, both with respecting others and also Iceland's reputation. If you believe in Customer Service, that is.”

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Posted 6 years ago

“My shopping never turned up because my number of my house disappeared from there details when I've had deliveries from them before. Then offered me a slot 5 hours later I'm never using them again.”

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Posted 6 years ago

“Overcharged me for 2 x pack of eggs when i only bought 1 pack. Went back and asked for my reimbursement. Treated me like a thief then checked CCTV only to find i was right and the cashier overcharged me. They didn't even apologise and displayed a very bad blaming attitude, as if I had done wrong by spotting the overcharge. Will never go back.”

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Posted 6 years ago

“Overcharged me for 2 x pack of eggs when i only bought 1 pack. Went back and asked for my reimbursement. Treated me like a thief then checked CCTV only to find i was right and the cashier overcharged me. They didn't even apologise and displayed a very bad blaming attitude, as if I had done wrong by spotting the overcharge. Will never go back.”

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Posted 6 years ago

“Overcharged me for 2 x pack of eggs when i only bought 1 pack. Went back and asked for my reimbursement. Treated me like a thief then checked CCTV only to find i was right and the cashier overcharged me. They didn't even apologise and displayed a very bad blaming attitude, as if I had done wrong by spotting the overcharge. Will never go back.”

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Posted 6 years ago

“Iceland Tolworth,long queues no staff serving.”

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Posted 6 years ago

“Ordered online for home delivery. Paid 2.29 for a bag of potatoes, but they were unavailable on the day of delivery. My bill clearly shows a charge of 2.29, but they refunded me 2.12. There was no promotional code relating to potatoes, just buy one for 2.29 get one for 2.29. Clustermuck Services replies range from "you were not charged for potatoes", to "the promo code reduced the price of each individual item in your order, so you only paid 2.12 for them". This is the one they are now sticking to, although there was no promocode associated with potatoes. I have asked them to tell me what code they used, and show me how they worked these figures out, but they are unwilling or unable to do so. They are also unwilling or unable to look at my bill and add the items up, which proves that I was charged 2.29, and received a refund of just 2.12. It is really sad to see grown people unable to think for themselves and just keep repeating what is in front of them even when there is a simple way to resolve this issue, I don't even mind if they use a calculator. The funny thing is, and they cannot work this out for themselves, that if I had not bought potatoes my bill would have not included 2.29 and therefore no refund. Well, I wont be shopping with them again, and I advise anyone who does to check their change.”

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Posted 6 years ago

“Poor poor customer service . He never said a word to me , he was too busy talking to an other employee . He wasn't talking about work , some rubbish about loosing his temper if he was tired . I paid and he still didn't say anything , I would at least liked a thank you but not a word . Disappointed as there are some good people that work there , he really needs training in customer service .”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Iceland Foods Reviews