Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.50

2.5 Rating 494 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst delivery ever! My food was supposed to be delivered yesterday morning (2nd June 2020) at my front door. However, the delivery man failed to do so, as I wasn't able to go down and collect my bags outside my bulding as I live on the 27th floor. The day after (3rd June 2020) there has been another attempt. I have been called by the delivery man who asked me once again to go down. Once I was outside the building, I saw all my bags on the road with some items out of the bag, which increases for me and my family the risk of getting coronavirus. I asked the delivery man to help me to bring all my bags at my front door on the 27th floor and he said that wasn't possible due to the virus. I told him that I live on the 27th floor and he was supposed to deliver my bags at my front door but he refused to help me. Furthermore, I have been delivered less than half of the items I had ordered, and I haven't had any explanation yet about that. In addition,the majority of the items delivered was damaged and in very bad conditions (please see pictures attached). I am speechless, disappointed and upset honestly, and I really hope to have all my money back. The worst delivery ever.”

Iceland Foods 1 star review on 3rd June 2020

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Posted 5 years ago

“As we are in our late sixties my daughter has been ordering food for us. What a stunt to pull by sending out of date milk.the delivery was on 30/05/20 and the milk was dated 29/05/20 so it was probably a week old already.is this policy to get rid of out of date products!!!!!”

Helpful Report

Posted 5 years ago

“Self isolating so ordered enough food for at least a week. Meat products. Corned beef. Ham. Topside beef. Sliced ham. All with 3 or 4 days life use by date now up. All in the bin. Won’t be ordering again. Peter Roberts”

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Posted 5 years ago

“Still waiting for item bought and paid for won’t shop again with Iceland”

Helpful Report

Posted 5 years ago

“I ordered my grocery today and 14 items out of my 30 items did not come . On my account it says delivered but when I unpacked my grocery it wasn’t there . The lines are closed, I have 3 hungry kids with grocery missing quite shocked and the guy who came was not in an Iceland van. Now I have emailed them don’t know when they will reply when my stuff will get delivered”

Helpful Report

Posted 5 years ago

“Ordered groceries online as we are in lockdown in a vulnerable group and unable to leave the house. They delivered my groceries. The delivery note said 5 items were out of stock Which is fair enough. BUT after unpacking everything we realised 11 further items like milk, bananas, salad, orange juice, yoghurt etc were all missing but we were charged for all. We were charged £79. My online account says they have all been delivered. Their phone lines are closed. We have never had such experience with a UK supermarket!!. Many other customers seem to be having the same issue. I don’t know how to get my money back other than email them and wait. We need to get media attention on this and report to trading standards as this is totally unacceptable during such hard times for everyone.”

Helpful Report

Posted 5 years ago

“Wow looks like Iceland are using a pandemic as an excuse to scam people out of their money by taking orders and money and then not delivering no goods to customers and even worse putting that orders have been completed and delivered on customers portals . What a disgraceful company there is no way to contact them when it happens only email that they do not reply to and they have closed the phone lines what a terrible service and they are leaving customer with no food and yet taken the money this need reporting to fraud and trading standards as they have not delivered the goods advertised . They seem to be taking their time to contact people and blaming it on the coronavirus situation shame on you Iceland how come no other supermarket is behaving like this during this time get your act together and look after your customers better in their time of need as a brand is only as good as its reputation and at the moments yours is wearing thin when you read all these bad reviews on here of people being scammed out of their money and having no delivery or contact from you shame on you”

Helpful Report

Posted 5 years ago

“Went into Iceland food warehouse in Mold 2 weeks ago, no cleaning facilities for trolleys or hand sanitiser available, emailed head office, said they take hygiene very seriously and would inform the manager at Mold, went there 5 days later and still no trolley cleaning facilities or hand sanitiser, emailed head office again but ignored this time, every other supermarket is providing cleaning materials, Iceland obviously don’t care about their customers health and well-being in these very dangerous times, Iceland you should be ashamed of yourself. I won’t be shopping there again.”

Helpful Report

Posted 5 years ago

“did not deliver at time indicated but then delivery was near £50 short! Told delivery man but he said needed to complain online (WHERE?) phone lines closed & no "chat" system. No reply to my emails or formal complaint. Need the refund of near £50 urgently but Iceland not even replied or confirmed receipt of my many attempts to contact them. I suspect possible THEFT prior to delivery. Will not order from any dishonest firm that fails to reply to complaints. I am short near £50 worth of goods! Iceland do not seem to care less! 207474868.”

Helpful Report

Posted 5 years ago

“Ordered food to be delivered. Paid via PayPal and told money would be taken out upon receipt of goods. Also emailed that not all food available and reductions made accordingly. I have checked my bank account and see I havebeen charged TWICE! Once for original, higher price and again for reduced price. Not happy!”

Helpful Report

Posted 5 years ago

“Placed order. Advised of time and delivery date. This was confirmed day of delivery. No delivery came, money taken out of bank. Cannot get in touch with Iceland. I am 75 and in lockdown. Appalling service. If I was advised the order was coming what happened to it in the next few hours. Does not sound good to me Will definitely not touch them again.”

Helpful Report

Posted 5 years ago

“Delivery did not arrive. Website says it's been delivered and I have been charged. Customer helpline closed as too busy to answer calls. Emailed but no reply for 3 days, then their email asked if I still needed help yes or no and I said yes and sent further email to complain. 3 days later further email says they will pass my complaint to local store. Now 3 more days but still no reply. I will contact me credit card to try to reclaim money. I can't go out due to lockdown. Just seen the MD interviewed on tv saying how well they are doing!!”

Helpful Report

Posted 5 years ago

“The delivery driver forgot to deliver my frozen food. It said clearly on my label that there was a bag of frozen food. Realised very quickly but had no way of contacting him to call him back. Also Iceland’s phone lines were closed. This was for a lot of items that I needed.”

Helpful Report

Posted 5 years ago

“Poor quality fresh products in the Nottingham stores. Found out of date products being sold too. I fear for my safety too in their shops as the staff are always chasing shoplifters out of the shops.”

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Posted 5 years ago

“Ordered last Monday for delivery today, expected shortages but not on non perishables? Also no bread or milk. Did they leave it until last night before picking? Due to shelves being stripped bare you would think that this has to be addressed. I live alone, don’t drive, nearly 60 & now in 12 weeks isolation due to breathing problems. Cannot get another delivery slot but thinking is it really worth it as the delivery today is a quarter of what I ordered. Regular customer to Iceland, after this not sure I will be in the future.”

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Posted 5 years ago

“Why dosnt ayr branch be resonable and and help the elderly in these bad times like Kilmarnock store”

Helpful Report

Posted 5 years ago

“Thinking about going/ ordering from Iceland through these dark times with Covid-19? DON'T my family of 4 (2 kids under 9) ordered food from them a week ago to find out today we are getting NONE of the food we ordered and there are NO substitutions also. Company is a JOKE! now we've been left to starve by this "So called" bad supermarket.....”

Helpful Report

Posted 5 years ago

“Customer service on check outs! Not pleasant. No offering to help pack, scan items fast to the point where it's all piled up, then by the time you are halfway through packing and paying, they start on next customer and not allowing abit of time for other customers to finish packing. Attitude with some of the checkout assistants are off putting, as though they dont want to be there. No consideration for customers to be honest.”

Helpful Report

Posted 5 years ago

“Set up an online account for housebound relatives 2 weeks ago and tried to place a 2nd order this week. At checkout was told there was a problem and to check card details and try again. I did, 4 times, but order was declined. On checking my bank however 4 pending payments to Iceland were listed! Over 2 phone calls listening to drivel on hold I had the bank issue resolved but customer service? staff could offer no explanation as to why my order was declined or how it could be resolved, indeed they didn't seem to care whether I spent my money with Iceland or elsewhere. A subsequent email was met with the same polite but couldn't care less response so I shopped elsewhere. Customer service were absolutely hopeless. Will be avoiding shopping at Iceland in future as will the relatives I referred to. Malcolm Walker should devote resources to improving customer service rather than greenwashing and boasting about his Bentley.”

Helpful Report

Posted 5 years ago

“It's not the first time this has happened but I have had my online shop delivered two days ago and two of the fresh meat items had very short dates. So I went on to customer services and left a complaint and had no response,so today I have had to leave another message. I am very dissapointed that a customer service dept can't be bothered to respond when they get a genuine complaint. I will take my business elsewhere in future Kevin mount. Sa73 3sa”

Helpful Report

Posted 5 years ago

Iceland Foods is rated 2.5 based on 494 reviews