Iceland Foods Reviews

"I recently bought a packet of baguettes from Iceland, which were well in date. On opening them they were covered in mould.\r\nI emailed them, with a photo, but they didn't even have the decency to reply.\r\nWill be shopping elsewhere in future."

"Iceland started proving deliveries in my area so I placed an order and ordered a pack of their premium bananas in my delivery. When the order arrived I threw away all the bags from the products as I always do with orders from other supermarkets. However it was a few hours later when I went to have a banana that I realised they were almost liquid inside and looked a funny colour. We think they had been accidently frozen during transit. I took photos of them next to some I bought the following day in Tesco as proof in case they needed to see them. I couldn't get through to Iceland by phone (constantly engaged) so I emailed them. Two days later and after the bin men had collected my rubbish Iceland replied saying they needed loads of codes from the packaging before they could refund me! As I didn't have those I didn't get a refund. I use all the major supermarkets for online deliveries and if I ever need a refund their processes are simple and never ask for packaging numbers. This item cost \u00a31 so for the sake of such a small amount why quibble? I certainly won't shop with them again."

"Be very careful!\r\n\r\nWe brought a bag of Chicken Tikka Biryani and during consumption we found a solid metallic tasting lump of foil in the rice. ( hard , 2.5 cm long ) Was very hard and solid and we would hate to think what would have happened if a child had it. We have tried to warn Iceland of the findings but they made it very political, rather than a urgent safety concern and of course continued to sell the rice. I would never shop with Iceland again, if their food has objects inside sealed food packages then it's unsafe for consumption.\r\n\r\nAfter speaking with Iceland they have completely ignored the situation in hope I'd go away . Due to safety I taken the matter to Health Safety department ."

"Be very careful!\r\n\r\nWe brought a bag of Chicken Tikka Biryani and during consumption we found a solid metallic tasting lump of foil in the rice. ( hard , 2.5 cm long ) Was very hard and solid and we would hate to think what would have happened if a child had it. We have tried to warn Iceland of the findings but they made it very political, rather than a urgent safety concern and of course continued to sell the rice. I would never shop with Iceland again, if their food has objects inside sealed food packages then it's unsafe for consumption.\r\n\r\nAfter speaking with Iceland they have completely ignored the situation in hope I'd go away . Due to safety I taken the matter to Health Safety department ."

"On Monday 12th Sept 2022, I purchased, among other products from Iceland's Farnborough Hampshire store, a loaf of bread priced on the shelf at \u00a31.29 for which I subsequently found I was charged \u00a31.35.\r\nI brought this to the attention of customer services.\r\n\r\nOn Wednesday 14th Sept 2022, I revisited the store to find the same mispricing\/ overcharging.\r\n\r\nEven if one is to accept that the original discrepancy was an accidental error, it is difficult to maintain that view when customer service are aware of the issue and fail to act.\r\n\r\nOn the second visit, I also found that Iceland beefburgers, priced at \u00a32.75 are actually charged at \u00a33.\r\nI spoke to the manager of the store who claimed it was 'not intentional', but seemed unconcerned.\r\nI didn't purchase anything. Having not the time to check every advertised and charged price in my baskets I left two baskets of goods at the checkout for the staff to replace in their freezers; just as I shall do every time this happens.\r\n\r\nIt is unreasonable to assume that every customer has time to check every item's quoted price and that the subsequent charging is accurate, and so presumably on most occasions Iceland 'get away with it'.\r\nIt would appear equally unreasonable to expect competent management.\r\n\r\nI have, of course, attached photographic evidence to support my case and while I can have no idea by how much Iceland have profited, or by how much customers have been misled, over any period of time, I would expect it to be a substantial amount and it most certainly has not worked in the customers' favour"

"On Monday 12th Sept 2022, I purchased, among other products from Iceland's Farnborough Hampshire store, a loaf of bread priced on the shelf at \u00a31.29 for which I subsequently found I was charged \u00a31.35.\r\nI brought this to the attention of customer services.\r\n\r\nOn Wednesday 14th Sept 2022, I revisited the store to find the same mispricing\/ overcharging.\r\n\r\nEven if one is to accept that the original discrepancy was an accidental error, it is difficult to maintain that view when customer service are aware of the issue and fail to act.\r\n\r\nOn the second visit, I also found that Iceland beefburgers, priced at \u00a32.75 are actually charged at \u00a33.\r\nI spoke to the manager of the store who claimed it was 'not intentional', but seemed unconcerned.\r\nI didn't purchase anything. Having not the time to check every advertised and charged price in my baskets I left two baskets of goods at the checkout for the staff to replace in their freezers; just as I shall do every time this happens.\r\n\r\nIt is unreasonable to assume that every customer has time to check every item's quoted price and that the subsequent charging is accurate, and so presumably on most occasions Iceland 'get away with it'.\r\nIt would appear equally unreasonable to expect competent management.\r\n\r\nI have, of course, attached photographic evidence to support my case and while I can have no idea by how much Iceland have profited, or by how much customers have been misled, over any period of time, I would expect it to be a substantial amount and it most certainly has not worked in the customers' favour"

"On Monday 12th Sept 2022, I purchased, among other products from Iceland's Farnborough Hampshire store, a loaf of bread priced on the shelf at \u00a31.29 for which I subsequently found I was charged \u00a31.35.\r\nI brought this to the attention of customer services.\r\n\r\nOn Wednesday 14th Sept 2022, I revisited the store to find the same mispricing\/ overcharging.\r\n\r\nEven if one is to accept that the original discrepancy was an accidental error, it is difficult to maintain that view when customer service are aware of the issue and fail to act.\r\n\r\nOn the second visit, I also found that Iceland beefburgers, priced at \u00a32.75 are actually charged at \u00a33.\r\nI spoke to the manager of the store who claimed it was 'not intentional', but seemed unconcerned.\r\nI didn't purchase anything. Having not the time to check every advertised and charged price in my baskets I left two baskets of goods at the checkout for the staff to replace in their freezers; just as I shall do every time this happens.\r\n\r\nIt is unreasonable to assume that every customer has time to check every item's quoted price and that the subsequent charging is accurate, and so presumably on most occasions Iceland 'get away with it'.\r\nIt would appear equally unreasonable to expect competent management.\r\n\r\nI have, of course, attached photographic evidence to support my case and while I can have no idea by how much Iceland have profited, or by how much customers have been misled, over any period of time, I would expect it to be a substantial amount and it most certainly has not worked in the customers' favour"