Iherb Reviews

Name: Iherb
Rating: 2.80

2.8 Rating 376 Reviews

44 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.8

Based on 376 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**BEWARE! I do not recommend iHerb. They cancelled my order because I did not give them an authorization that was sent to my bank. When I contacted the bank they told me that they couldn't provide me with it, that it is classified information for the merchant, iHerb. In short, iHerb is supposed to gain the code from the bank and they are sloppy and lazy. I talked to iHerb customer support and they told me that other customers are forced to use Apple Pay or Paypal. BEWARE!”

Helpful Report

Posted 6 years ago

“I ordered Solary Magnesium from iHerb USA in July 4 2019 I had magnesium at home from another name brand that I bought locally. I gave my friend who had knee surgery 2 bottles as a little present to help with the recovery I went on holidays August, September and part of October and I took with me my previously bought magnesium as it makes sense to consume the ones that I bought earlier. In middle of October I opened the first bottle. It smells like RANCID OIL. A very strong smell! I opened one capsule and the magnesium powder inside smells the same way. A STRONG rancid oil smell. It is disgusting! IHerb rather than apologizing and send me pre-paid package labels I get a lecture of policy. "One should return items within 60 days of purchase" and they want me to pay for the packing. I think there should be a product recall . Never again I will order from IHerb. My review of the product was removed! I insist, I believe that should be a recall.”

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Posted 6 years ago

“it was very bad experience with iherb .i order one products on november the 25th ,to came to nyc ,the tracking said i got my order on november the 25th ,what is not true .the price was 18 $ .when i complain that i did not get order they said they will refund my money .i did not get my money back .but i am most welcome to order again .but now price for my order is not 18 $ it is 30 $ .”

Helpful Report

Posted 6 years ago

“My order as not been delivered i tracked it and the carrier says my address could not be located, I entered a correct address and its my second purchase from iherb with same address. All efforts to connect your customers care options proves abortive. Send my package or Just refund my money please”

Helpful Report

Posted 6 years ago

“Horrible wouldn't begin to describe the nightmare experience I've had with iHerb on my last order. My credit card company shows and has confirmed that iHerb charged me nearly $300 for an order they never shipped. I sent them multiple emails including a screen shot of the charge on my account and they still say I wasn't charged. I don't think they even checked. They blamed a "technical issue" for never shipping the order and cancelled the order rather than upgrade the shipping to get it to me sooner which still would have been a week late. This is continuing to take time almost every day to try and get this fraudulent charge they've been notified of and sent proof of removed from my credit card account. There is NO way to talk to anyone at iHerb, all communications are now online putting you at their mercy of dysfunction. Unbelievably bad business and one of the worst experiences with an online merchant ever. What makes this even worse is that this was a domestic order to Colorado and I'm a long term customer that consistently places expensive orders. I would give them negative stars if the review site allowed. Don't risk your time and money ordering from iHerb when there are so many other options available.”

Helpful Report

Posted 6 years ago

“40% extra in customs charges as products posted incorrectly. Customer service a joke. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Charged 40% in customs fees and Iherb not interested in helping out. No warning prior to buying and improper postage. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Bought something and paid extra to guarantee a delivery date. Wasn't delivered on time because iHerb's ordering system screwed up the address, so the courier didn't know where to go. When I contacted iHerb about it, they gave me a lame excuse and did nothing. And that is exactly what I will be ordering from them in the future. Avoid this company.”

Helpful Report

Posted 6 years ago

“My experience with the products they sell is perfect, BUT experience with HIW THEY DEAL WITH CLIENTS is THE WORST, I recently face!! After I made my first order and got a box, I realized that one of the items, I had ordered and paid is missing in a box, I contacted the company, I got stupid apologizing in a style "bla bla bla" no any explanation why that happened. They offered mi refund of money. I accepted. The mistake could happen, OK. I ordered the same item again, and add other items, not to pay the shipping just for 1 thing. I got the box. All items were inside it, except the main one, the one that was the reason for all that order!! I contact the company again. Again the same stupid apologizing without explanation. I had a feeling that I'm typing with a robot! Last time when I had the item missing in my box, I have got the same answer, like that time! I didn't get any answer to my special questions! My anger grew after they send me the approval of a money refund where they count $32.00-$2.00=$28.80!!! What is that mathematics? Do they really think that all are nuts? For my question about that,I had no reply at all. I was trying to contact clients support several times, with no answer. I don't consider that as a mistake anymore, but as insolent and inappropriate dealing with the client! That was my first experience with your company, and sure it is the last one!”

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Posted 6 years ago

“they did not send my product but charged my credit card. and when I tried to email them to connect they banned my email . do not buy any products from them!!!!!!”

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Posted 6 years ago

“Ordered one item received another. They said to send pictures, and then refused my refund/return request 3 times before they got the photos. Then they told me I had to check UPC codes when I purchased the items. Seriously. Never again. Put this on my cc company for the refund now. Horrible business practices. I don't want to pay for something I didn't order.”

Helpful Report

Posted 6 years ago

“Never again iHerb. My order Nr. 507236471-0. I spent 140 £. Vating more than 7 months. They totally ignore clients.”

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Posted 6 years ago

“iHerb misleading their customers I bought $130 USD and finally in Canada I had to pay 40 more for duty charges. In iHerb website DON'T appears any note advising about this new charges, and when I've complained, just gave me back 9 dollars. Really I don't know if it is a legal practice, but I'm sure that iHerb know about this situation in Canada (In this case) and they don't do anything to avoid this extra cost in their customers. I don't recommend to buy anything with iHerb.”

Helpful Report

Posted 6 years ago

“I palced the order number 408113578 from iherb.com on 7 April 2019.untill now i do not either take the order or take my money back. they want me to pay 555.55$for customs and fees which is greater than the order it self 402.31$ and this is illegal or to pay for refund 303.26$ and take the rest which is 97$.you must be kidding.you must respect people ,this is illegal.where is my money ? I need a compensation.”

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Posted 7 years ago

“Completely underhand tactics from this company, I was totally unaware they were not in the UK and I would have to pay a customs charge for over half the value of my item. The products are shown in £ sterling so why would I think they are from the US? The product took two weeks to arrive having travelled to several destinations... I was told if I didn't collect the package they would refund Once it had been returned back to them. I very much doubt this will happen. Complete scam DO NOT BUY!!”

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Posted 7 years ago

“THE DELIVERY SERVICE THEY USE IS TERIBLE.(Chicago ).IF THEY CHANGE IT YOU CAN ORDER PRODUCTS IF YOU SEE" UBS"-DONT ORDER ANYTHING”

Helpful Report

Posted 7 years ago

“Bought specific cup due to my very ocd one yr old who refuses to drink milk out of any other cup... he knows the picture on the cup and don’t want any others I have tried same product different pictures and he won’t go for it. I looked everywhere for the same cup with same pic and found it on iherb.com I ordered two of them which said the specific cup it was. I received the product and it wasn’t the same cup I ordered the pic on it was completely different and cheaper made. I wrote to customer service because they don’t provide number to call. They said it’s the same upc just newer product and that their website hasn’t been updated.... they won’t do anything about it at all.... I will never Buy here again and I recommend if you want the correct product u ordered avoid this website and find elsewhere. I could have bought cup I got from store and not paid shipping price.... cost me more to get a product I didn’t even order”

Helpful Report

Posted 7 years ago

“iHerbs knows nothing regarding customs rules although selling their products abroad. I have not received collagen, since they did not know and did not bother themselves to know how to fill in the declaration for this. When I contacted the customer services and told them what to do and to fill, they ignored me replying every time the same things in different wording as well as saying that this is my responsibility to check custom rules in my country. Highly not recommended.”

Helpful Report

Posted 7 years ago

“I live in Mexico (MX) I placed order early October 2018. For a month my product traveled around the US and then to Germany. Late October the product was shipped to Mexico and was processed at distribution facility. This is what DHL tracking is telling me. I received the products in late January 2019. It took three (4) months to receive from time of order. If I can believe the DHL tracking that stops once package was processed in Mexico, the package was in Mexico for two (2) months before it was delivered to me and before that USA and Germany for a month. I did receive the package but how can I know that contents were not subjected to extreme high temperatures for much or most of the time. This is not timely shipping!! In December I contacted the company, based in US. They did respond but only to tell me package was in shipping process and to wait. FOUR months is too long especially as company does suggest timely shipping and products are kept in optimal environment to assure quality.”

Helpful Report

Posted 7 years ago

“I placed my order LAST WEEK and received a delivery by date of YESTERDAY. I was on chat with customer service for 2 hours today (since there is no phone number to call) and they are just sending it TODAY! So it won't be here til NEXT WEEJ sometime. AWFUL! I was referred to iherb's "management team" but that will take 24-48hours to get any action. I wish I had read these reviews first. Don't think it can't happen to you.”

Helpful Report

Posted 7 years ago

Iherb is rated 2.8 based on 376 reviews