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Iherb Reviews

2.7 Rating 340 Reviews

41 %

of reviewers recommend Iherb

Company Reviews

2.7

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Iherb 1 star review on 18th December 2023

Iherb 1 star review on 7th January 2023

Iherb 5 star review on 20th November 2022

Iherb 1 star review on 13th October 2022

Iherb 1 star review on 13th October 2022

Iherb 1 star review on 5th July 2022

Iherb 1 star review on 30th June 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have no control over the courier services they choose to deliver parcels. If they deliver to wrong addresses, iherb does not give a damn. They cannot refund you, resend the parcel or just help with the investigation. You have NO support after your parcel is shipped. And the best thing about it, iherb does not allow to choose any other courier service when submitting an order. A very nice business they run along with scummy CDL, stealing customers parcels one in a while.”

Posted 1 year ago

“iherb customer service is incompetent. customers can't reach a live person. I've been waiting for a delivery for a month. they claim they are working on it. don't use herb! I never received my order.”

Posted 1 year ago

“Said shipped when it wasn't no response no product total scam stay away”

Posted 1 year ago

“This is a second time Iherb send a vitamin supplement with six months expiration date and refuses to refund the return, request denied for the second time request denied, this is not legal practice, DO NOT TRUST THIS COMPANY”

Posted 1 year ago

“I would never buy from them again. I wanted to return a item--they said I could--then i could no longer make any contact with them. I could not get a return label or even how to send it back. Horrible company--once they deduct the money from your acct. its yours--you will NEVER be refunded, or even acknowledged. They really dont even deserve 1 star--but had to mark 1 so I could write. Other places to buy from. Avoid this outfit. They are awful”

Posted 1 year ago

“Zero points for customer centricity from this company. I will never order anything again from them because they brought me to a situation to pay a fine to the customs and refused to refund money to me. You never know with them if you will have a problem with customs, so I would avoid ordering from them.”

Posted 1 year ago

“iherb is no longer a reliable supplier… I have two separate orders hanging with iherb with the status processing well passed the delivery dates given. One to be delivered between 16 - 22 September and the other between 3 - 7 October. Complaint about two weeks ago and no tangible result from that.”

Iherb 1 star review on 13th October 2022

Iherb 1 star review on 13th October 2022

Posted 1 year ago

“Absolutely the worst company and customer service is nonexistent.”

Posted 1 year ago

“The worst customer service experience of my life. Absolutely no customer service whatsoever. Ive ordered on 3 occasions. The first two shipments arrived in condition less than desirable, but still useable. The third one was damaged beyond use. I didn't recieve any response from several attempts to reach iHerb . I had to report the problem to PayPal's resolution center. iHerb wants the damaged shipment back. I'm not sure if I'm responsible for the cost of return shipping, but either way it's a hassle I don't need. I sent photos of the damage packages, but that isn't good enough for iHerb. I will never place another order with iHerb, and I will warm my friends and family away.”

Posted 1 year ago

“Keep well away this company is a scam. I pleased an order over a month ago and still received nothing. Emailed them several time but have heard nothing.”

Posted 1 year ago

“Impossible to get a refund. They make you go through hoops and the customer service drops the discussion midway. No one to personally call. I wanted to return 2 unopened bottles, they gave me an RA for one only . They stall…then not able to do return address , you cannot do on your phone then they always want so much information just to get a label . I understand they have been in business for 20 years but they are so bad I would call them a scam .”

Posted 1 year ago

“Some robot named Alex explained the Rocket Science behind Free Shipping, which was advertised but not given on my 2 orders. I was promised refunds on the shipping charges to make me happy. So far, no refunds. But no problem: I will jerk the refunds back from these jerks on my credit card account, and be done with these cheap bastards, 100% worse than EBay, and based on another planet without oxygen or gravity. Buyers BEWARE........you get what you pay for, and even less.”

Posted 1 year ago

“Fu#cking scammer website ( iHerb Provides bad products and I can not get any refund) I bought something on iHerb on 2022 June 23. The order number is 721596137. Order detail : https://i.imgur.com/weffgP9.png When I got them, I found out that the products were second-hand and they were used by someone. I have issued many refund requests. But, NO ONE refund request is approved. Fu#cking iHerb! It is your fu#cking way to treat a new customer!”

Iherb 1 star review on 5th July 2022

Posted 1 year ago

“I placed an order with iHerb 3 weeks ago. Ones I made the payment they sent me a confirmation email BUT 2 days later I got an email saying my order was cancelled and I haven’t received my money back. I’ve tried emailing the company and they still haven’t refunded my money. I never had an experience like this and I’m very frustrated as they literally won’t return any of my emails or calls. Don’t trust this company they will take your money and you won’t be able to get it back”

Iherb 1 star review on 30th June 2022

Posted 1 year ago

“The payment page blatantly lied by saying my payment hadn’t been processed. I tried again and was of course charged twice. I will be making a report to google, leaving many reviews, reporting this to the fraud team at my bank, and seeking advice from a law agency. Fork off iherb”

Posted 1 year ago

“Beware of Poor Customer Service with this company!!! I noticed after i received my product that i was severly allergic to ONE ingredient on the lable so I asked to return it. The company would NOT allow me a return. The bottle was NEVER opened and was fully sealed and they still denied me. POOR Customer Service. heres proof of my purchase https://mail.google.com/mail/u/0/#search/iherb/FMfcgzGpFgmLZrnqLQbtFSzzNzkgDNvZ”

Iherb 1 star review on 26th May 2022

Posted 1 year ago

“Product arrived late and no return process accepted”

Posted 1 year ago

“They took my money immediately for vitamins for my sick dog. They “expedited” my free delivery through LaserShip. They have requested my address 3 times and it was clearly on the order confirmation. No vitamins after numerous contacts. Now they say my refund will take 5-7 days. I would never do business with iHerb or LaserShip again. Their customer service is awful and their website with contact information is not user friendly. They emailed me through a non-reply email box. They are not a credible company. Do business elsewhere.”

Posted 2 years ago

“THIS Is a complaint. Apparently, iHerb has POSITIONED themselves, so that they are not accessible for any type of customer service or support. I find this unacceptable. You can neither contact anyone via phone, an email came back as an error message, all they offer you now is a chat with Bots. I will be leaving iHerb. They are only available to take your money and send product. If you need to urgently stop a shipment, you are unable to. That is what happened to me. I had a hardship. I needed to stop a shipment, and no one there could help me. Because there is NO ONE there. After being a loyal customer for yearsss, If I do not hear back from you I will be leaving. If you care at all about your reputation.”

Posted 2 years ago

“Wish I had read reviews earlier, placed order with majority of order identified as on back order but they charged me for the entire order. They then posted on my account that UPS lost package yet never notified me. I cannot contact them as they do not respond to emails, no way to call, and each time I try to submit to help desk I get kicked out of the website. Comments below on contacting BBB is helpful as it has been two months. I would not order from iherb again.”

Posted 2 years ago

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Iherb is rated 2.7 based on 340 reviews