Name: Iherb
Rating: 2.80

“Had the same experience. I’m an honest customer who orders supplements frequently. Last order was a disaster and I will not use them again. Paid almost $200 for an order that got held up at customs and of which I never got. Company keeps declining my refund request even though, I never got it. They put a refused delivery which I also did not do.”

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Posted 5 years ago

“They took my money and never delivered.”

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Posted 5 years ago

“Expensive shipping!”

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Posted 5 years ago

“IHerb is a thief company. They received my order and deposited my debit transaction to only cancel my order but refuse to refund my money. They have essentially stolen $82.16 and two months later I am still fighting to get my money back. This company is terrible.”

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Posted 5 years ago

“Somthing is "VERY WRONG" with this company! Buyer BEWARE as you will be charged, never recieve your product and spent so much vauable time trying to reach customer service which is no existent! I wish I could attached all my sent customer service requests (4 sent and believe me it was a hardship to send as just when you fininsh the messsage in there site, your response would dissapear) A month later, today actually, 1/11 a response which showed me clearly that they did not even focuse on my well written documented 2 orders missing...they only addressed one and it was not really addressed at all...sent only to apprease me...so WRONG! THERE IS NO CUSTOMER SERVICE. The only recourse I have is to warn other people this is a very bad company! Unfortunately, I still have to deal with them and waist more time as nothing was addressed about my 2 different orders (Missing and charged)!!!”

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Posted 5 years ago

“Customer service is the worst! It’s been a week of me writing to them everyday because I can’t login to my account because they inactivated it and still no word. WORST SERVICE, do not but from there even if the prices look good”

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Posted 5 years ago

“The worst ever! I ordered for Christmas, and was told delivery would be between 12/17 and 12/21. It is now 12/28, and no word from them. Their customer "service" system is set up so that customers cannot actually get to talk to a person who might provide service. One is required to contact them by email, which they say is 24/7, and one will get a response within 2 hours. I sent in my first request on 12/24, mid-morning. It is now 12/28, early afternoon, and they have ignored THREE requests for information/service. As I said: THE WORST. They could not do a worse job if they tried!”

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Posted 5 years ago

“Order on 12 November, almost a month still not received yet, there’s no way to contact the customer service live agent, and never get your answer from the chats, worst website it’s ever, doesn’t order from them, it’s scams”

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Posted 5 years ago

“lost my money and nerves... if you are from eu think twice before ordering from iHerb. just got the most unpleasant experience. the items i ordered arrived but then i needed to fill in number of customs declarations and to fax them to UPS franchise here in croatia...and all this to be charged some 20 euros more then! so, i do the paper work, they get the money. when i complained to iHerb because nowhere was i warned of this procedure in advance they told me that if UPS now returns my purchase they will maybe give me money back but minus all expenses which means i will probably get nothing. basically this means i will pay for the products i returned and iHerb can then sell them again...which is a great business plan. so, never again and really, if you are from any eu country, i would not recommend you ordering stuff from iHerb. it will cost you money and lots of nerves, it's way too stressful.”

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Posted 5 years ago

“I made an order November 11,2020. On that day, my card was charged 193.98 Aed/Dirhams. Customer Service said it is an authorization charge but I was already deducted. As per the customer service of IHerb, I will only be charge once the item is shipped. When the item was shipped, I was deducted again 196.41 dirhams which is a different amount from the total charged. I was charged November 14,2020 for amount 196.41 and 193.98 aed. So, what is the 196.41 that they charged me? I always checked my funds before and after I order and I know you charge me guys! I also checked my bank afterward. You double charge me IHerb. During this pandemic, every bit of cents is important. I was a first time user on IHerb and this was really a bad experience. I thought I can save money by ordering from IHerb but it seems I didn't. This is a waste of money and time. BAD EXPERIENCE ON IHERB! I am planning to buy more on your website but I CHANGED MY MIND.”

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Posted 5 years ago

“I placed a good size order. Then a few days latter an email comes saying I need to contact my financial institution to get an authorization code, which I did. Sent an email back to iherb telling them they the code needs to be gotten by them, not me. Shortly after the whole order got cancelled. THERE IS NO WAY TO TALK TO A PERSON, so you waist time trying to get some kind of response, which never comes. I needed those items for my son who is suffering from medical issues due to an accident. So don’t waist your time at iherb. Plus the frustration is not needed.”

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Posted 5 years ago

“Awful. Ordered two items for delivery to the UK whick are perfectly legal to delivery. For an unexplained reason this terrible company said the delivery was returned to them, not by myself so either courier or US customs. They refunded the cost of items but not postage costs. Avoid this amatuer company at all costs. They are tying to have my trustpilot negative review removed as I write this one.”

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Posted 5 years ago

“Melted supplements delivered to me and iherbs expect me to pay the return delivery charges to the United States which has the same cost as the vitamins to refund me. This clause is not stated in the refund policy. Therefore it is a scam. The customer service is not helping at all. They lied and couldn't even show me the clause in the website of any links that says customer has to pay return delivery charges. Look at the attachments. I even have a screenshot of their policy. And no one from iherbs bothered to explain and clarify any of my queries about the clause. No manager has contacted me as promised. Absolute scam. Look at the attached pictures. I had to dig and separate the softgels because they were sticking together. They are no longer potent.”

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Posted 5 years ago

“One of the worst experiences I've had in a while. I ordered Mother to Be vitamins from them. Got the expired ones. Contacted them, they ordered the re-ship. Never got it. Called them a couple of times, they keep telling me it's in transit. Well, one month I've been without prenatal. I am 40 y/o and pregnant. So, thank to IHerb my baby had been without vital vitamins. I paid $93+ Not impressed. Will not be buying from them ever again and will not recommend! AWFUL!”

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Posted 5 years ago

“One of the worst experiences I've had in a while. I ordered Mother to Be vitamins from them. Got the expired ones. Contacted them, they ordered the re-ship. Never got it. Called them a couple of times, they keep telling me it's in transit. Well, one month I've been without prenatal. I am 40 y/o and pregnant. So, thank to IHerb my baby had been without vital vitamins. I paid $93+ Not impressed. Will not be buying from them ever again and will not recommend! AWFUL!”

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Posted 5 years ago

“One of the worst experiences I've had in a while. I ordered Mother to Be vitamins from them. Got the expired ones. Contacted them, they ordered the re-ship. Never got it. Called them a couple of times, they keep telling me it's in transit. Well, one month I've been without prenatal. I am 40 y/o and pregnant. So, thank to IHerb my baby had been without vital vitamins. I paid $93+ Not impressed. Will not be buying from them ever again and will not recommend! AWFUL!”

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Posted 5 years ago

“My orders are usually damaged or late or they never show up. Save yourself the trouble and purchase elsewhere.”

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Posted 6 years ago

“The customer help i absolutely awful. They do not help in any way they just keep copy pasting messages instead of actually trying to resolve your problem. Their "refunds" Require 1000headaches and arguing and they 70% wont even send it in the end when you were clearly supposed to get it the "RULES" Confirmed it, i definitely don't recommend.”

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Posted 6 years ago

“I had a package left on my doorstep from lherb with my address but the person was unknown to me. I contacted lherb was never able to speak to a human. lherb chat system is a joke. I was finally able to locate the shipping company which is about 40+ miles away. Spoke with customer service and was told the package will be picked up the next day. A week later the package is still on my doorstep. I called again now it is Friday. spoke with customer service and was told the package will be picked on Monday. I got home from work the package is still there. Will guess what the package is now sitting side the road..,,,,”

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Posted 6 years ago

“They sent me a damaged item. So I submitted a reship request for a replacement. Then they automatically charged me for the replacement! Now I have been on chat (because you can’t call anyone there) for over 35 minutes and after diandra, Jess and Osamma picked up I still can’t tell if I’m dealing with a human or a robot. iherb STINKS. It was such an insane experience from start to finish. Zero customer service. Sending damaged items. Slow shipping. First and last time I will order from them! Please stay away. This company needs to shut down!”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Iherb Reviews