Name: Iherb
Rating: 2.80

“Order on 12 November, almost a month still not received yet, there’s no way to contact the customer service live agent, and never get your answer from the chats, worst website it’s ever, doesn’t order from them, it’s scams”

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Posted 4 years ago

“lost my money and nerves... if you are from eu think twice before ordering from iHerb. just got the most unpleasant experience. the items i ordered arrived but then i needed to fill in number of customs declarations and to fax them to UPS franchise here in croatia...and all this to be charged some 20 euros more then! so, i do the paper work, they get the money. when i complained to iHerb because nowhere was i warned of this procedure in advance they told me that if UPS now returns my purchase they will maybe give me money back but minus all expenses which means i will probably get nothing. basically this means i will pay for the products i returned and iHerb can then sell them again...which is a great business plan. so, never again and really, if you are from any eu country, i would not recommend you ordering stuff from iHerb. it will cost you money and lots of nerves, it's way too stressful.”

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Posted 4 years ago

“I made an order November 11,2020. On that day, my card was charged 193.98 Aed/Dirhams. Customer Service said it is an authorization charge but I was already deducted. As per the customer service of IHerb, I will only be charge once the item is shipped. When the item was shipped, I was deducted again 196.41 dirhams which is a different amount from the total charged. I was charged November 14,2020 for amount 196.41 and 193.98 aed. So, what is the 196.41 that they charged me? I always checked my funds before and after I order and I know you charge me guys! I also checked my bank afterward. You double charge me IHerb. During this pandemic, every bit of cents is important. I was a first time user on IHerb and this was really a bad experience. I thought I can save money by ordering from IHerb but it seems I didn't. This is a waste of money and time. BAD EXPERIENCE ON IHERB! I am planning to buy more on your website but I CHANGED MY MIND.”

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Posted 4 years ago

“I placed a good size order. Then a few days latter an email comes saying I need to contact my financial institution to get an authorization code, which I did. Sent an email back to iherb telling them they the code needs to be gotten by them, not me. Shortly after the whole order got cancelled. THERE IS NO WAY TO TALK TO A PERSON, so you waist time trying to get some kind of response, which never comes. I needed those items for my son who is suffering from medical issues due to an accident. So don’t waist your time at iherb. Plus the frustration is not needed.”

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Posted 4 years ago

“Awful. Ordered two items for delivery to the UK whick are perfectly legal to delivery. For an unexplained reason this terrible company said the delivery was returned to them, not by myself so either courier or US customs. They refunded the cost of items but not postage costs. Avoid this amatuer company at all costs. They are tying to have my trustpilot negative review removed as I write this one.”

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Posted 4 years ago

“Melted supplements delivered to me and iherbs expect me to pay the return delivery charges to the United States which has the same cost as the vitamins to refund me. This clause is not stated in the refund policy. Therefore it is a scam. The customer service is not helping at all. They lied and couldn't even show me the clause in the website of any links that says customer has to pay return delivery charges. Look at the attachments. I even have a screenshot of their policy. And no one from iherbs bothered to explain and clarify any of my queries about the clause. No manager has contacted me as promised. Absolute scam. Look at the attached pictures. I had to dig and separate the softgels because they were sticking together. They are no longer potent.”

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Posted 4 years ago

“One of the worst experiences I've had in a while. I ordered Mother to Be vitamins from them. Got the expired ones. Contacted them, they ordered the re-ship. Never got it. Called them a couple of times, they keep telling me it's in transit. Well, one month I've been without prenatal. I am 40 y/o and pregnant. So, thank to IHerb my baby had been without vital vitamins. I paid $93+ Not impressed. Will not be buying from them ever again and will not recommend! AWFUL!”

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Posted 4 years ago

“One of the worst experiences I've had in a while. I ordered Mother to Be vitamins from them. Got the expired ones. Contacted them, they ordered the re-ship. Never got it. Called them a couple of times, they keep telling me it's in transit. Well, one month I've been without prenatal. I am 40 y/o and pregnant. So, thank to IHerb my baby had been without vital vitamins. I paid $93+ Not impressed. Will not be buying from them ever again and will not recommend! AWFUL!”

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Posted 4 years ago

“One of the worst experiences I've had in a while. I ordered Mother to Be vitamins from them. Got the expired ones. Contacted them, they ordered the re-ship. Never got it. Called them a couple of times, they keep telling me it's in transit. Well, one month I've been without prenatal. I am 40 y/o and pregnant. So, thank to IHerb my baby had been without vital vitamins. I paid $93+ Not impressed. Will not be buying from them ever again and will not recommend! AWFUL!”

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Posted 4 years ago

“My orders are usually damaged or late or they never show up. Save yourself the trouble and purchase elsewhere.”

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Posted 4 years ago

“The customer help i absolutely awful. They do not help in any way they just keep copy pasting messages instead of actually trying to resolve your problem. Their "refunds" Require 1000headaches and arguing and they 70% wont even send it in the end when you were clearly supposed to get it the "RULES" Confirmed it, i definitely don't recommend.”

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Posted 4 years ago

“I had a package left on my doorstep from lherb with my address but the person was unknown to me. I contacted lherb was never able to speak to a human. lherb chat system is a joke. I was finally able to locate the shipping company which is about 40+ miles away. Spoke with customer service and was told the package will be picked up the next day. A week later the package is still on my doorstep. I called again now it is Friday. spoke with customer service and was told the package will be picked on Monday. I got home from work the package is still there. Will guess what the package is now sitting side the road..,,,,”

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Posted 4 years ago

“They sent me a damaged item. So I submitted a reship request for a replacement. Then they automatically charged me for the replacement! Now I have been on chat (because you can’t call anyone there) for over 35 minutes and after diandra, Jess and Osamma picked up I still can’t tell if I’m dealing with a human or a robot. iherb STINKS. It was such an insane experience from start to finish. Zero customer service. Sending damaged items. Slow shipping. First and last time I will order from them! Please stay away. This company needs to shut down!”

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Posted 4 years ago

“I orderer probiotics and they sent me tonails clippers. You cannot reply to their email and their chat agent is a virtual one. Which got me to this conclusion: they are scam artists!”

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Posted 4 years ago

“IHerb charged me twice for my order . I placed my order June 23,2020 and they charged my card $105.96, I then received my order June 29,2020 and then noticed I was charged the same amount again . I am very angry with this transaction.”

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Posted 4 years ago

“I was shocked when I received a mail from the shipping company to inform about customs that reach approximately 159 USD while my order costs approximately 71 USD. I wasn't informed nor warned or even noted by IHERB about the existence of such customs on placing the order page. after contacting IHERB, They offered only to pay 50% of the incurred customs as compensation which wasn't acceptable. I asked them to return the order and proceed for a refund but they informed that if returning the order costed them over 80% of its value, The will not return it. the normal practice with all professional stores is to refund the order minus the paid shipping cost. Really disappointed, it was my second experience with IHERB and will be the Last. My order No.412733226”

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Posted 4 years ago

“I ordered items on May 27, 2020. I chose expedited shipping and they were to be delivered no later than June 3, 2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as it had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!”

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Posted 4 years ago

“I ordered items on May 27, 2020. I chose expedited shipping and they were to be delivered no later than June 3, 2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as it had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!”

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Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY! "I placed an order and received the wrong product. I sent the wrong products back to them and the tracking shows they received them. STILL NO REFUND OR CONTACT FROM THEM. There is no way to call customer service to get any answers. I am out almost $50.00 I have sent three emails and still no contact from them!"”

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Posted 4 years ago

“Impossible to create an account. Robot (literally) customer assistance. No where to place your order by phone. Tried several times to create an account and reset my “incorrect 😳” password how can it be incorrect I just created it and saved the information?? It did not send me a temporary password but insisted it did and I triple checked my email address to see if there was an error, nope. Then I started reading reviews, oh dear, should have started there before I spent 45 minutes picking out herbs and supplements . My order was close to $200 so I tried to add discount codes and after multiple attempts one finally passed the test but then I couldn’t check out. OH WELL!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Iherb Reviews