Name: Iherb
Rating: 2.80

“I orderer probiotics and they sent me tonails clippers. You cannot reply to their email and their chat agent is a virtual one. Which got me to this conclusion: they are scam artists!”

Helpful Report

Posted 6 years ago

“IHerb charged me twice for my order . I placed my order June 23,2020 and they charged my card $105.96, I then received my order June 29,2020 and then noticed I was charged the same amount again . I am very angry with this transaction.”

Helpful Report

Posted 6 years ago

“I was shocked when I received a mail from the shipping company to inform about customs that reach approximately 159 USD while my order costs approximately 71 USD. I wasn't informed nor warned or even noted by IHERB about the existence of such customs on placing the order page. after contacting IHERB, They offered only to pay 50% of the incurred customs as compensation which wasn't acceptable. I asked them to return the order and proceed for a refund but they informed that if returning the order costed them over 80% of its value, The will not return it. the normal practice with all professional stores is to refund the order minus the paid shipping cost. Really disappointed, it was my second experience with IHERB and will be the Last. My order No.412733226”

Helpful Report

Posted 6 years ago

“I ordered items on May 27, 2020. I chose expedited shipping and they were to be delivered no later than June 3, 2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as it had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!”

Helpful Report

Posted 6 years ago

“I ordered items on May 27, 2020. I chose expedited shipping and they were to be delivered no later than June 3, 2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as it had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS COMPANY! "I placed an order and received the wrong product. I sent the wrong products back to them and the tracking shows they received them. STILL NO REFUND OR CONTACT FROM THEM. There is no way to call customer service to get any answers. I am out almost $50.00 I have sent three emails and still no contact from them!"”

Helpful Report

Posted 6 years ago

“Impossible to create an account. Robot (literally) customer assistance. No where to place your order by phone. Tried several times to create an account and reset my “incorrect 😳” password how can it be incorrect I just created it and saved the information?? It did not send me a temporary password but insisted it did and I triple checked my email address to see if there was an error, nope. Then I started reading reviews, oh dear, should have started there before I spent 45 minutes picking out herbs and supplements . My order was close to $200 so I tried to add discount codes and after multiple attempts one finally passed the test but then I couldn’t check out. OH WELL!”

Helpful Report

Posted 6 years ago

“iHerb’s customer’s product review system lacks credibility. When I publish a positive product review they post it on their website. When I post a negative product review they delete it. Customer’s should not believe what you read.”

Helpful Report

Posted 6 years ago

“i paid extra for delivery and still haven’t received my order ... now, three full days after the delivery date i paid for (which was confirmed by the company after they charged me and then was switched immediately after). also, they ignored my requests for an explanation. typical online company.”

Helpful Report

Posted 6 years ago

“Horrible Customer Service. They don’t acknowledge their relationship with Walmart except to take your money. Never will order anything from them again!”

Helpful Report

Posted 6 years ago

“The worst customer service : if you don't receive your order they will make you wait for as long as they can to finally never refund you your money ! They are the worst.”

Helpful Report

Posted 6 years ago

“I received my product and the expiry is less than 6 mths. Upon checking with iherb they said becoz i ordered from Asia site my expiry is 10/2020 instead of us site which says apr 2021. When i ordered it routed me to the us site and upon check out it converts the currency to my local currency. So in light of this it doesn’t make sense what iherb customer service says. It is downright wrong and discriminative. I feel sorry that I am not born in US and poor sod like me gets the shorter shelf life product. I will not buy from iherb.com anymore. Thank you for discriminating where i receive my order from, but not my money. Another incident. I decided to check my other order which is the mct oil. I was shock that even this they got it wrong! I ordered a 16oz and i was billed also for that but i received a 15oz bottle. Wrote immediately to customer service. I just read the reply and they say the keto collagen product is shipped out of korea and mct oil there was a relabeling? What kind of shoddy excuse is this? You don’t relabel the qty or amount which you sold on your internet site!you don’t send customers 5 mths of shell life! I bought last year a collagen powder and the shelf life is apr 2023 at a different seller platform. There is no compensation or apologies at all. I get the feeling after talking to the 2 customer serivce personnel that iherb is too proud to apologise.”

Helpful Report

Posted 6 years ago

“I received my package yesterday and my keto collagen has an expiry if 10/2020 and on top of it my mct oil order was supposed to be a 16oz but they delivered me the 15oz instead. I was told by the customer service of ordering in the us site which offer the expiry apr 2021 for the keto can’t be right. When i search for the product it brought me to iherb.com with international delivery. When i checked out the cost of product was immediately converted to sgd. how can they say that in the other site the product is listed as 10/2020? This is downright discriminating. When i click on iherb.com.sg it brings me to the same website!!! What is the customer service talking about? To top this off, the oil i ordered is a 16oz. I was billed that too but i received a 15oz. The customer service conveniently informed me product is shipped out of korea and has a label change. No compensation. No apologies at all for the stressful purchasing! To me if you are ordering from Asia site like Singapore, you are getting a lesser deal because i paid the same value converted in SGD but i get s shorter shelflife product and a lousy excuse that products shipped out of korea has a product relabelling. Until now no apologies, no compensation.”

Helpful Report

Posted 6 years ago

“Don't buy from them, they have let me know 2/3 of my order is out of stock 2 days after ordering, and then dispatching the remaining product with the same shipment price! The order was for 5 USD and the shipment costs 15 USD! If they weren't out of stock, it would be 40 usd, which was all my necessary items. But now I have to split them into 2 orders and pay twice the shipment price!!! You know what their customer service said? Here are 5 USD for your next order, LOL! not only 1/3 shipment price, but next ORDER?? how can I order from iHerb if you treat your customers like that??? Do not make the mistake I did. Buy from other companies please!”

Helpful Report

Posted 6 years ago

“This company is incredibly inefficient and extremely annoying. It started with the online ordering system charging me $12 for shipping on a $32 order when it should have been free. I tried removing items to make it under $20 so then at least I would be charged their flat rate of $2, but the shipping charge then went up to $33 for an order of less than $20! Customer Service was useless. He didn't even have access to my order page to see what was up. I tried a few hours later and could finally place the order without shipping charges, per their policy. Then, four days later I received an email stating that my order had been cancelled! WHAT? Customer Service was again useless. The guys said to send an email. I did. No answer yet except for an automated response saying they are receiving more emails than usual - with service like this, I'll bet they are! This isn't my first time ordering from iHerb, but it is certainly going to be my last.”

Helpful Report

Posted 6 years ago

“Second time during Coronavirus times hay the order cane damaged - this second time came all filthy the bags were sticky and there was used paper title too. I want to post the pics but I can’t”

Helpful Report

Posted 6 years ago

“This is the worst company I’ve ever dealt with. It was my first order and they sent me the wrong item. They provided no solutions and continue to ask for details. I provided them with steps to take to a sure that this doesn’t happen again. They just wanted to get me off the chat and not deal with it. I kept asking can you please check with someone in inventory or your warehouse but got no response related to this. They just kept saying I’ll make a note. They have no order phone number to clear communication, and the representatives continue to ask you for detail and don’t understand your concern”

Helpful Report

Posted 6 years ago

“Ordered olive leaf and still haven't received the product or confirmation that I ever ordered it. This company use to be reliable but I would not order anything from them now or in the future. Rip offs”

Helpful Report

Posted 6 years ago

“BUYER BEWARE. Even if you live in Australia, and have placed 30+ orders in the past, iHerb LOVES to re-direct you to their American website. When this happens, the prices you see are AMERICAN instead of AUSTRALIAN, and they WILL CHARGE YOU in USD rather than AUD. This has happened to me three separate times and I've been a customer for three years. iHerb will gauge you on the conversion rate and charge you an additional shipping fee. I've written to them about my frustration, and all they ever say is, 'that's the way it is.' They never apologise, never offer a coupon, and then they want to hear feedback. Well, this is my feedback. I don't appreciate being charged almost DOUBLE for my order with no sympathy from their customer success team. I will now take my business elsewhere.”

Helpful Report

Posted 6 years ago

“I ordered evoo. They sent me a different brand than I ordered and said that I ordered brand that they sent me. I also pointed out that expiration date of product is 12/20. That they chose to ignore. Very dissatisfied w. Iherb.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Iherb Reviews