Name: John Lewis
Rating: 2.65

“Ordered a large rug on the internet. Was happy to wait for the 6 weeks lead in time, but no contact from JL thereafter. I did all the chasing. A string of broken promises and missed their own deadlines. No contact from their delivery agent. Eventually the rug arrived with no prior notice or agreement, so room not ready to receive it. Highly inconvenient and a trip hazard - arrived 30 mins before guests staying for several days. The delivery man could not communicate so there was no way to negotiate not accepting the rug at that time. They offered a goodwill gesture early on but this proved to be so small it was an insult, eventually increased it. Did you know JL customer service phone line staff cannot send outgoing emails - so no continuity of care. I'm afraid JL can no longer be relied on for good customer service.”

Helpful Report

Posted 9 years ago

“As a returning loyal customer i received the worst shopping experience. I ordered on line a surface note book and a hp printer with the assistance of sales rep in store at solihull . All went through well I thought. I stressed the order was time critical. Not received the goods after 10 days I phoned only to be told the order was cancelled by me which was certainly not the case . Got all sorts of excuses. Incredibly one feeble excuse was that my credit was not good on a John Lewis account.. an account on which that very day was credited by some £1300 due to a product recall. Upon complaining I got a pityful response after 16 days i was stonewalled and given excuses which were nothing more than a ruse to cover up serious deficiencies in their internal systems. My advice is that JL have fallen from their once renowned good standards of service to the nadir. They have become drunk in their own perceived success . Uncaring and shameful Come on J L what has become of you. I wasted all my valuable time and lost out financially in a new JL unwanted service of .pass the buck game and it will all go away.. yes I lost as they have in losing a loyal customer.”

Helpful Report

Posted 9 years ago

“Please do not order a washing machine from John Lewis. I have been subjected the most outstanding level of incompetence and rudeness from customer service. I was told that my order would be with me a bit beyond the usual four days then after they had taken full payment immediately when called they said it would depend on when they received delivery which could be 3 to 4 weeks. Eventually after almost 2 hours of calls made by me they don't phone you back. Every call different information one "partner" called her colleague a liar shouted down the phone and when challenge d about her appalling tone for being in customer services she said she was terminating the call. No refund as yet it has not been processed despite order being cancelled 4 days ago and being told it had been processed. Please save yourself the extreme anxt and go elsewhere that can deliver.”

Helpful Report

Posted 9 years ago

“Until today, I have always thought of John Lewis as a store that fosters loyalty by offering a high level of customer service and taking customer concerns and complaints seriously. However, the customer service I received over the last ten days from all levels of staff, including members of the senior customer complaints team managed by Andy Street - who provided me with John Lewis's final decision today - has left me disappointed, infuriated and absolutely sure that John Lewis is not the company it once was. Six months and nine days ago I purchased a John Lewis own brand integrated larder fridge (product number: JLBILIC07 for £650). Ten days ago I woke to find the fridge had stopped working. I tried all the necessary troubleshooting as outlined in the manual and then called John Lewis customer service for assistance. They informed me that I would have to contact a recommended service centre in my area, which I did. The service centre informed me I would have to wait five days and could not give me any idea as to whether my call out would be a morning or afternoon appointment. As a result, I had to book the whole day off, only to receive a text the evening before to say it would be from 12pm, however by the time this text arrived it was too late to reschedule the leave with my employer. When the engineer finally arrived he informed me the compressor was faulty/broken and would have to be replaced. As it transpired manufacturer reported that this particular part was a low stock item and at that time they did not know how long it would take to arrive ( I now know it will be a minimum of ONE month). Without any repair date on the horizon, I called John Lewis and this is where their lack of customer care became ever more obvious. Since the engineer left on Tue afternoon I have spoken with at least fifteen customer service agents, including those at a senior management level. I was given promises of call backs that never materialised and when I called to chase I was informed that calls are made up to ten at night, so to be patient - it later transpired that when I was told this the department that would have called were already closed as they closed at 6pm. At every stage, I had to chase, prompt and instigate all contact only to be fobbed off yet again. Regardless of who I spoke with they all informed me that whilst they agree a fridge is an integral part of the home it is felt that one month is not an unacceptable timeframe in which to wait for a repair; in fact, they said that as a gesture of goodwill, if the part had not arrived in ONE month time they would reaccess the situation and at that time consider other options! Unable to wait indefinitely I informed John Lewis that they were leaving me with no option other than to purchase a new fridge from Curry's and pay for their faulty product to be removed. I was told "that is completely your decision madam. Can we help you with anything else today?" So, as a result of this extremely poor service, I will no longer shop at John Lewis or Waitrose and neither will any of my family. I do not own any social networking accounts, but as a direct result of this, I am in the process of setting them up so that I can get this story out there and prevent this from happening to someone else because a £650 fridge has ended up costing me £950 through no fault of my own - money I don't have. If John Lewis's new mission statement is to work towards purging themselves of loyal and long standing customers, congratulations are due because they are superseding all expectations.”

Helpful Report

Posted 9 years ago

“Ordered an office chair, website indicated should be in stock in 7 days. 7 days later same indication, mailed customer services who stated the booking team would check stock and contact me. Booking team did not contact, customer services provided 4 hour delivery slot as apology but would not provide name of individual I could send complaint to. Order cancelled.”

Helpful Report

Posted 9 years ago

“I called and spoke to four or five customer service people over several days each one gave me different assurances all of which turned out to be false. I asked to speak to a manager, was told one would call me back, never did. Bottom line is that john lewis refused to take responsibility for something going wrong and didn't provide anything like adequate customer service. The whole experience has left me stressed and John Lewis has lost a customer of several decades standing.”

Helpful Report

Posted 9 years ago

“I ordered in the morning 7th of april a lens with camera with delivery on the next day. This was an order for more than £3K and of course payed extra for fast the delivery. I have received an email at 8pm that they were unable to obtain an authorization from my bank and I should contact them asap. Why the hell, did they send the email at 8pm? Why didn’t they send it earlier? The transaction has been authorized as money has been taken from the account so I called them straightaway and asked what is going on. I talked to them very politely despite the lady on the phone was not pleasant and she kept telling me that is a problem with my bank and I should contact bank and call them on the next day between 7am - 8am and I needed to speak with the payment department. I explained her that the transaction has been authorized that they have a problem on their side, but she was did not allow me to talk and she kept repeating her stuff. I have decided to call my bank and they confirmed that the transaction has been authorized and they gave me even the authorization code, and they said that there was a problem on John Lewis’s side... I have decided to call again, but again I was unlucky with not very pleasant person who said to me that they need to take another payment which i refused as the money had been already taken from my account and again I have been told that i need to call them in the morning. Also he has seen the authorization code from my bank. I called them in the morning and finally i was able to talk with a polite person but despite this he said to me that i needed to call them after 8am as there is nobody from the payment department. I call them at 8am and spent around 40minutes on the call explaining what happened and they were still telling me their excuses, that they I have to take another payment and ba bla...and the payment department refused to talked to me. As I had an authorization code I wanted to talk to them and not only for this, I wanted to hear why this happened. Again I refused to make another payment and i was given a supervisor Lindsey, who again refused to give me the payment department and again I have heard same story. I canceled this order as after this dreadful, most disgusting experience. I called my bank, to check if the order has been canceled and it was not, so i asked them to let me know, how quick it was the possible to get my money back. I had to make another painful call to john lewis, to ask them politely if they can fax my bank that this transaction has been canceled with some details. The representative took my details, did not get any email what i have asked for and they still did not sent any fax to my bank despite i have asked for this. I emailed them as well, to make sure that the customer service receives this information. After this : No more John Lewis. Never Ever and I would suggest to be careful when you are making any online purchase. The worst customer service ever.”

Helpful Report

Posted 9 years ago

“I ordered a washing machine from John Lewis on 20 Mar, with installation and removal service and John Lewis' Added Care extended insurance. The item was set for delivery on 30 Mar. On 30 Mar, John Lewis' delivery driver came, but the driver found that the front of the washing machine was actually damaged. I did not get an answer to the question as to how could a washing machine with a damaged front could have been loaded for delivery. But I was told by the driver that I would get a call back from John Lewis. I was told that there could be another delivery the same day. But I did not get a call back from John Lewis. Instead, I called John Lewis at 0955, only to be told that the customer service person could not tell me anything! I called again at 1235. The person whom I spoke to was only able to read the order to me. I have know what was ordered, and do not need to be told what I had ordered! When I asked about when another washing machine could be delivered, I was dismissively told that the only option is 14 Apr, and there is nothing else that can be done nor to talk about. I complained about this but I received nothing other than platitudes. I received 3 e-mails from 3 separate John Lewis staff to the effect of confirming that the order would be delivered on 7 Apr, and that there is nothing else that can be done. Today, at 0915, John Lewis' delivery driver arrived with a washing machine, but I was told that there will be no installation and removal. I was told by the driver that nothing can be done, and that someone will ring me back in 30 minutes. I was pressured into accepting the washing machine as-is. I called John Lewis' customer service at 0937, while the driver was still present. I was assured once again, that I will receive a phone call in the next 30 minutes. I did not receive a phone call from John Lewis. I called John Lewis' customer service again at 1055. I was told that I would receive a call back by 1130. The person whom I spoke to said that once the item has been installed, I can discuss compensation with John Lewis. But I did not receive a phone call back from John Lewis by 1130 either. I called again at 1238. This time, I was told that the soonest would be 15 April. The person whom I spoke to said that she would speak to her manager about possibility of getting an earlier date, and that I would be contacted. By 1400, as I had not heard back, I called John Lewis' customer service again. I was able to see delivery date of 14 Apr being offered on johnlewis.com. I enquired about the earlier delivery date previously discussed. The person whom I spoke to told me that the earlier date is 14 Apr, and that there is nothing else that can be done and there are no managers with whom to discuss this either. The person said that an e-mail would be sent to me immediately acknowledging the poor customer service that I have encountered and that there is nothing that can be done. However, this e-mail did not arrive. I believe I have been consistently and structurally lied to by John Lewis. I have taken 2 days off work to receive the goods and services from John Lewis. Not only that the delivery has failed, I have been effectively told that such is life doing business with John Lewis and that there is nothing to be done nor discussed! I now await again John Lewis' performance of the delivery of goods and services ordered.”

Helpful Report

Posted 9 years ago

“I called John Lewis customer support to check if a particular laptop was in the Oxford Circus store. I live within the Watford and Brent Cross stores but did my research to find out neither store had the specific laptop in store but online only. I asked customer support (Durham I believe) about the laptop. Dell Inspiron 15 5000 1TB 8GB £479.95 laptop. I also said it was the i5 and not the i3 version and if one was on display on shop floor. Yes JL Oxford Street store has 4 in stock and 1 on display was the reply. The support staff reserved the laptop for me. I was happy.......until I drove all the way down to Oxford Street to find out that the laptop reserved for me was a Dell laptop for £1049.00 and the laptop I wanted was not on the shop floor on display nor in stock. I wasn't amused and raised my concern over the phone with customer support whilst still in the shop askin if my original call to them was recorded bit was told it had not. A complaint was raised and I was told someone would call me back. Roughly 30 mins later I was called back only to be told if I still wanted the laptop, I would need to order it online or the support staff could do it now for me.....nothing about the fact that the info given to me was incorrect nothing in the way of an apology nothing in the way of goodwill. I explained to the staff member that I already knew the laptop was an online order but was told there was some in the Oxford Street branch aswell and on display. "Oh sorry about that but I can order one for you now". He then went on to offer me a cake voucher through the post as a goodwill gesture. I laughed. The support staff quickly hurried off the phone after I told him not to bother. Ronnie the JL staff member ce to my aid. He was very polite caring and helpful. He wanted to speak to the manager on my behalf and did so. He came back with a £50.00 gift voucher as a goodwill gesture as a way of an apology and to keep my business. Naturally I accepted. The voucher could also be used on the laptop. He ordered me a laptop to collect from another branch and went the extra mile to ensure my visit turned into a positive for JL. Thank you Ronnie and thanks to the manager for the goodwill gesture. Shame on you to the support staff that I had to deal with. You bring the brand name down with your poor attitude and mistakes. I could name names but why bother. Albeit I have spoken to customer support on numerous occasions and the previous staff have always been helpful and knowledgeable and my complaint should not reflect on those people.”

Helpful Report

Posted 9 years ago

“We ordered a click and collect mirror on Wednesday for a Thursday collect. My husband drove to Waitrose after 3 o'clock but there had been a glitch so no delivery. He then drove to pick it up on Friday. Opened it this morning and were showered with shards of glass from the smashed side. Now he is making a third round trip to return it. What is happening to John Lewis? The phrase, " not what they were", comes to mind. We could both have received very nasty cuts from the broken glass.”

Helpful Report

Posted 9 years ago

“I ordered kitchen appliance from Glasgow and had to wait 8 days for delivery, which they cannot fulfill. I cannot get a refund until the delivery driver returns to depot. I have been promised phone calls from managers to explain which have never materialised. Shockingly poor service DO NOT take time off work to receive a delivery from John Lewis. Last time I will shop in John Lewis.”

Helpful Report

Posted 9 years ago

“Ordered a £450 washing machine from JLewis ...Was told 1-2weeks delivery. After nearly 3 weeks rang JL and was told it was in store and someone would contact me today and arrange delivery, fitting and removal of old appliance. Waited 2 days ...NO CALL. Contacted JL and they arranged it all. Day came JL arrived with appliance. Said could not fit it because of sticking valve.Walked off leaving me with 2 washing machines and told me to sort a plumber..but to let them know when it was fitted and they would collect old machine. Paid £60 for plumber ...Helped me drag old machine out of house , called JL to collect it...Said it would be a week.....What a joke....Don't believe the hype....Go elsewhere and get a better service and save some money”

Helpful Report

Posted 9 years ago

“I ordered the product I wanted but I got to wrong one coming. So I called John Lewis and said I want my new product but they said no to a refund and a new product. Terrible Service never coming here again and never order online again people. It has happened to be loads of times and still continuing”

Helpful Report

Posted 9 years ago

“The Bristol store is a shadow of what it used to be. We always shopped there for their excellent customer service, but you're lucky to find a member of staff to serve you now. We were wanting to buy a blind and waited 20 mins to get served, when we did the poor girl who served us knew nothing about the products and explained she wasn't from that area. So I asked to speak to a manager and found myself having to wait 10 minutes again, only to be patronised by a charlatan with a clip board. It transpires that John Lewis is cutting costs and the number of staff it employs. This is starting to show as the place is dusty, dirty and their staff seem to be run into the ground (when you can find any). The company says it is 'the nations favourite retailer', utter tripe B&Q offered me the customer service I expected and got my money too. Mr Andy Street should intervene before John Lewis goes the same way as others who've taken their customers for granted.”

Helpful Report

Posted 9 years ago

“TREATED VERY BADLY FOR DARING TO BUY AN EXPENSIVE ITEM FROM JOHN LEWIS INSTORE. On Saturday 21 February, 2016, my partner was treated in the most apalling and disgusting manner after making a large well considered purchase of a Macbook Pro Retina 15" laptop computer for which she paid £1599.00 in the Tamworth Branch of John Lewis. The sales assistant who showed us the Apple products was a very pleasant student working weekends. He was helpful and we were satisfied with his commitment to explain all the different options within the product line. Once the decision to purchase was made, the stock level checked and the documentation raised for the purchase by the salesman my partner took her documentation to the till to make the payment. The payment went through seamlessly and my partner was then told to stand in a queue nearby to collect her new purchase, which she duly did. There was a gentleman in front of her in the queue collecting a Dyson vacuum cleaner. Sarah, the assistant, took his documentation and collected his item from the secure area and handed it over with no fuss. She didn't ask for identification, just handed the item over with the paper work and the client left. My partner, now next in line to be served, handed her documentation over to Sarah who then appeared to lunge for a trolley, my partner quietly told her she wouldn't need the trolley, Sarah returned after a very long time and approached my partner with the Macbook Pro clutched to her chest in a furtive gesture and shoulder of arm holding the Mackbook was pulled back into her body. The body language Sarah adopted suggested she was not going to hand the item over. As she approached my partner Sarah immediately demanded my partner identify herself. Sarah persisted in her intimidating and bullying stance clutching the goods at which point my partner asked if Sarah was refusung to give her the Macbok Pro she had paid for. Sarah first say yes, she was refusing to hand the item over unless my partner complied and identified herself then and immediately retracted this statement but her body language indicated otherwise. Still clutching the MacBook firmly to her chest and slightly backward as if to prevent anyone snatching it from her. Sarah continued demanding identification from my partner from whom she had taken the original documentation from plus the till receipt minutes before. Sarah's embarrassing, intimidating and bullying demands for my partner to identify herself continued with my partner refusing to co-operate on the grounds she was not obliged to identify herself in order to receive her newly paid for goods. Sarah, in my opinion, made an assumption based possibly on my partners age, sex and casual dress. She possibly doubted my partners ability to pay for such an expensive item and therefore treated her like a common criminal or someone dishonestly trying to steal someone else's purchase, all with absolutely no foundation or evidence. Bullying, intimidation, sexism and ageist behaviour has no place in our society. Sarah was not following company policy by demanding my partner identify herself - she made that "rule" up on the spot in order to intimidate a client she misjudged to be vulnerable, old and defenseless and quite definitely not the demographic who would ever purchase a MacBook Pro Retina 15" laptop computer for a penny short if £1600.00. Sarah's mistaken perception of her position of power in the situation drove her forward to the point she felt quite invincible. After a period of getting no where with Sarah my partner first requested Sarah call a manager - this request was not heeded immediately until my partner forcefully demanded Sarah call the manager immediately. At no point was it Sarah's idea to look for assistance from another staff member or a manager herself. Matt, the designated Selling Coach arrived on the scene, at no point did he say he was a manager so we presume there was a manager on duty and security but neither were called in to adjudicate or investigate the situation. Matt arrived on the scene after briefly speaking to Sarah. He immediately admitted it was not necessary for my partner to identify herself but began saying how well he knew Sarah and began to make excuses for Sarah's behaviour saying she had only been with John Lewis for two weeks. We replied that we were not interested in any excuses or in his defence of Sarah's blatant abuse and inappropriate behaviour towards a client making a sizeable purchase. We both were of the opinion that Matt's communication skills and training were also not adequate for the situation. It took a very long time to convince him that Sarah's behaviour was disgraceful, manipulative, sexist, ageist and wholly inappropriate. He kept saying how well he knew Sarah and we kept telling him we had no interest in his relationship with her but only in her inappropriate behaviour towards my partner. Eventually Matt took my partner and myself to a desk in the store where someone else supposedly logged our complaint. We were not given a complaint reference number but were told someone would phone me about the complaint in due course. Matt did in the end offer us free coffee and cake and arranged this in person. On Sunday Morning I received a call on my mobile from Danielle. When Danielle first came on the phone I warned her I was not discussing anything except my complaint about my partners deplorable and inappropriate treatment as a reward for spending £1599.00 in John Lewis. After a very long conversation on the phone with Danielle she agreed Sarah had treated my partner badly and her demand for identification was inappropriate for a client purchasing an item in store. She started out by saying she would see what she could do to change the way customers are dealt with in store and I made a recommendation John Lewis should have runners at the tills to collect items from the secure area so that the till operator never loses sight of the person who has paid and the person making the purchase never loses sight of the person taking their payment and serving them. The client should stand at the till until the goods arrive and that the details of the goods checked against the documents and payment. The goods should be handed directly to the client exactly as it is for smaller purchases. There should never be a third party involved in the payments and handing over of the goods to the client. The present method is unnecessary, clumsy and fraught with anxiety for the client. There us no reason to punish clients purchasing large ticket items and its very distasteful to expect that client to then queue and have the uncertainty that comes with third party involvement and interference in the sale and hand iver if goods. All clients and customers deserve seamless and efficient service - not to be ridiculed, embarrassed, intimidated or subjected to harassment and made up rules by John Lewis's poorly trained staff members who barely understand the processes they are dealing with. Staff should not be let lose on the public until they fully understand their role in the work place, their rights and obligations within the contract of sale and the customers rights. I told both Matt and Danielle that we want to have feedback from this complaint and if we believe changes to address the problems with making large in store purchases are not suitably re-dressed we could not come back to shop at John Lewis and risk another very unpleasant incident. Danielle was told the following is what I expect from my complaint: 1. A formal apology and a bouquet of flowers be sent to my partner as a gesture of kindness and reparation from John Lewis. 2. The method of dealing with clients buying large items or expensive items in John Lewis stores needs to be comfortable for the client - that means that the person taking the money should also hand over the goods and neither should lose sight of each other until the goods are handed over and the contract to buy and supply is completed satisfactorily. 3. Staff training needs to be addressed and where a staff member is not sure of something instead of making a fuss, insulting clients and demanding identification they have no legal right to from members of the public. The matter if taking a clients money, any amount but in particular a large sum could have been reported to the police as theft. 4. That Danielle change her language to positively engage with us not in a wishy-washy verbal style of "I'll see what I can do" but to a more confident and positive verbal style "I am going to make changes" "I agree the behaviour is not acceptable" instead of saying "My partner is new and unexperienced, so we make allowances and excuses." Clients have no interest in John Lewis's internal politics and workings, when they are aggrieved concentrate on the grievance and cut of making stupid remarks that are meaningless and unproductive. Clients want action - not excuses. My partner and myself are not interested in excuses, only in positive outcomes and the assurance that neither of us will have a bad experience in John Lewis again. Danielle took my partners name and home address, lets see what comes of my complaint and the outcomes requested. Would we shop at John Lewis? No, unless the result of this complaint assures us that measures are in place for a seamless transaction for all our shopping needs big and small. Quite honestly, we would find it easier and more pleasant to purchase from another store or online in future. There is no official mechanism (identity documents) in UK law for members of the public to identify themselves so demanding identification at any stage during the sale of goods in-store is ridiculous and pointless. There is no law in the UK suggesting that clients making an in-store purchase for household or other goods are obliged to identify themselves at any time before, during or after a sale.”

Helpful Report

Posted 9 years ago

“My recent customer experience with John Lewis was awful. The Tamworth store treat people like cattle and seem to have no respect for their customers. I was insulted and treated like a criminal after buying an expensive MacBook Pro - the insolent young woman at the collection area, where people stood about like spare parts near the toilets with nowhere to sit and wait for their purchases, refused to give me my purchase as I didn't fit her profile of someone she thought could afford the laptop -she demanded ID even though this was an instore purchase made only minutes earlier, not an online purchase, where obviously different conditions apply. Staff refused to get the store manager, they are obviously too good to talk to customers, so the best they offered was the "Selling Coach" who agreed the assistant should not have behaved as she did, but kept making excuses as to how new and wonderful she was. We insisted on logging a formal complaint - customer services phoned the next day and initially argued with my partner before agreeing the treatment meted out by the woman was unacceptable. Just because she viewed me as old, female and in her opinion, not worthy of a MacBook, I was treated like dirt. John Lewis sent flowers but no formal apology - not sure I will bother buying anything else from them ever, especially as customers are treated like cattle in the store and are expected to stand around waiting at their pleasure around the toilets for disinterested workers to finally turn up with the expensive purchase you have just made. Not a pleasureable shopping experience by any means.”

Helpful Report

Posted 9 years ago

“Cpmpletely let down by this company. Ordered a Sony Bravia tv on line.Contacted by their delivery company to confirm delivery.Waited in all day .No delivery.Contacted JL who promised delivery next day without fail.Youve guessed it ,no delivery. How John Lewis expect people to put up with this level of service is beyond me. They survive on their past reputation. Im finished with the company.”

Helpful Report

Posted 9 years ago

“Bought a tv recently and paid for disposal of the large old tv which was a problem for me to get rid of otherwise. Could have bought a tv and put it in the car from anywhere but took leave from work in order to have the old one collected. New one was dropped of but they refused to take the old one. After complaining they wanted me to take a further day off to wait in for a collection. Took the new one back to store for a refund I was so disappointed.”

Helpful Report

Posted 9 years ago

“I enquired by telephone re the Hille polypropylene side chair as to whether I could see an example on display at a store near me, MK or even Norwich! Was told the Oxford Street store has this product to view, only to then find out by another Customer Services adviser that not only do they not have it - no stores have it; only available 'blind' (my word) online? John Lewis are slowly but surely becoming just another seller, the partners seeming to be thought more of than the potential customer? I find that very sad, after many years of good shopping experiences!”

Helpful Report

Posted 9 years ago

“Ordered a dress from John Lewis, wrong size arrived. Ordered it again, wrong size arrived again, when i rang they said they couldnt guarantee correct size would be sent even if i ordered it and it was showing as available on their website. Terrible customer service”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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