Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,095 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a watch 17 days ago and I have made 3 follow ups call on my order and nothing gets resolved yet. First, two weeks ago, I contact customer service and they told me the watch will be shipped today ( the day I called), and I will receive the watch by end of the week; but I still never received the watch, yet. I called again the following week and a girl worked as customer service told me the watch is in the warehouse and it will shipped in 24 hrs, and I will receive email to confirm the shipment. Again, I never received the email nor the shipment. Called again ( third time), and I was told they will look for the watch. Jomashop customer service is very bad. They dont take customer matter seriously. They never send email to notify the status of customer order.”

Helpful Report

Posted 5 years ago

“I purchased a one-ounce gold South African krugerrand [1988] three weeks ago. Just after I placed the order, the spot price of gold fell by twenty-three dollars. I am an adult and I didn't ask for a reduced price. The coin arrived in acceptable condition, and I reviewed the Jomashop website. Trusting this company, I placed two more orders for Krugerrands [1982/1983]. A noticeable delay was experienced in shipping, necessitating multiple calls to Ryan, Kamela, Ari, and Farouk. All promising immediate shipping. It still took an extra week to ship. After delivery and inspection, I placed another order for a 1982 Krugerrand because the 1982 coin was less than perfect. I followed up with a telephone call immediately after placing the order. I was promised quick delivery. Yet, the company took five days before beginning processing the order. In the meantime, the price of spot gold increased. After five days the company informed me that the coin was unavailable. After calling both Ari and Farouk, I was told, if I waited over the weekend, the coin would be shipped and that the price was guaranteed. Today [Monday], I was informed that the order would not be honored because of the "mispricing" of the krugerrand. There was no appeal. I had planned on buying many more. DON'T TRUST THEM TO HONOR THEIR WORD!!!!”

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Posted 5 years ago

“Great service on time”

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Posted 5 years ago

“Excellent company to deal with. I will definitely be shopping in the near future.”

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Posted 5 years ago

“Awesome service, prompt delivery and extremely satisfied with my purchase. Will definitely be back...”

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Posted 5 years ago

“The items I received were in good condition, but delivery was a little too slow. I hope you improve that, and then I will be back to purchase again.”

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Posted 5 years ago

“I don't want to make you nervous, but when I am diving into the ocean to help save sea turtles, my new Tissot Seastar Diver Chronograph I purchased from you will be there to help me keep time on my air tanks. How's that for trust of dependability?”

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Posted 5 years ago

“Great quality. Good prices! Easy to navigate the online site.”

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Posted 5 years ago

“Ordered three watches; I received one within a week in an Amazon package (I guess they have a storefront there), still waiting on the other two watches (both are gifts... one is already too late and the other needs to get here this week) and it's been almost three weeks with no updates. I asked for an update yesterday so we'll see if I get a response.”

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Posted 5 years ago

“Very professional and very great service and products, quality in shipping”

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Posted 5 years ago

“Ordered twice from them and Both went flawlessly and even when I had a problem with an item the return process was easy.”

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Posted 5 years ago

“got what I ordered in 4 days. Very happy. Everything was as expected and no damage. Nice selection of watches you simply will not see at a store front.”

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Posted 5 years ago

“Mal servicio al cliente, no tienen stock te cobran y no te devuelven el dinero, estoy pagando intereses por culpa de esta empresa. CUIDADO!! estafa total #1HD779”

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Posted 5 years ago

“Purchase and delivery were flawless. I love the watch.”

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Posted 5 years ago

“Great price, fast shipping, great product and overall great experience.”

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Posted 5 years ago

“Fast delivery, sunglasses were perfect and as expected. Will shop from Jomashop again.”

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Posted 5 years ago

“I received the merchandise in a few days in perfect conditions.”

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Posted 5 years ago

“Shipping was a mess. When I opened the box, the sunglasses where inside a plastic ziplock bag and were filled with fingerprint stains. It seemed as if some had tried to clean them with a dirty rag to cover that up. I felt very disappointed on how my product was handled during shipping and packaged. Regardless, it arrived in time.”

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Posted 5 years ago

“I was very happy with my purchased and it arrived super fast will definitely buy from this company again.”

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Posted 5 years ago

“My order arrived the next day. Super fast and great prices!”

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Posted 5 years ago

Jomashop is rated 3.7 based on 3,095 reviews