Lidl UK Reviews

Name: Lidl UK
Rating: 2.57

2.6 Rating 674 Reviews

37 %

of reviewers recommend Lidl UK

Company Reviews

Questions

Metrics

2.6

Based on 674 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Lidl UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A couple of days ago, we went shopping at Lidl at Kingswinford, never again. We bought vegetables and fruit, a good 50% of it all, ended up in the bin. I don't think that there was one piece that was not rotten at some part of it. They may well be cheap than Tesco, Sainsburys etc but at least the stuff you buy from these stores are edible.”

Helpful Report

Posted 1 year ago

“Lidl deluxe chicken and mushroom pie,I expected it to be really nice ,however there was virtually no filling ,it was just sauce ,I counted 1 piece of miniscule chicken and 4 mushrooms,the flavour and the pastry was lovely ,but come on Lidl you can do better !!”

Helpful Report

Posted 1 year ago

“Have bad experience with returning faulty cordless pressure washer. Contact customer service been forwarded to T. D. S SERVICES. After they took all details promised replacement been posted and should be in couple of weeks time as its coming from Germany. After two weeks received phone call that they missing address information and can not poste it, was shocked and angry bit as they have all details and should be with me now. I provided anyway agai. Afyer couple of days they contacted saying there is no stock so they offer full refund. And again asked of Bank details. After over other two weeks waiting still no money no product. Would not be buying from lidl abgai electric as its getting worse.”

Helpful Report

Posted 1 year ago

“One of the incentives using lidl is the 10% discount on your next shop once you have spent £250.00 in a given month. The problem with this is that the offer expires after 7 days. I have already spent over £250.00 in December, but won't do another major shop until after Christmas, but this offer expires on 24th December. Its just not an incentive, and should apply to my next shop irrespective of when I do it. Most of lidl's other incentives have the same problem.”

Helpful Report

Posted 1 year ago

“Your Website is rubbish. There is no way of doing a product search”

Helpful Report

Posted 1 year ago

“Great place to work. Challenging but very rewarding.”

Helpful Report

Posted 1 year ago

“Excellent company”

Helpful Report

Posted 1 year ago

“The Tronic batteries you sell seem a bargain, but similarly to much of your other produce the batteries are awful. They run out of power after a few uses. For example, I replied 3 batteries in car keys for 3 cars, ALL went flat after a few uses. Dont worry, you’re no worse than Aldi, but you are much worse than Asda, sainsburys, Morrisons, tesco, Co-op, Waitrose, Ocado and anyone else I can think of.”

Helpful Report

Posted 1 year ago

“Just had frozen portebelo mushroom and parsnip pie. Couldn't find mushrooms in it and negligible parsnips just bland mush and the pastry was bad too. Very disappointing.”

Helpful Report

Posted 1 year ago

“I have been shopping with Lidl for more years than I care to remember. However, after hearing about, and seeing undercover investigations of chicken welfare in their supply chain (which was brutal, seeing all those dirty, miserable chuckens, laying in their own faeces). I just cannot bring myself to shop there any longer.”

Helpful Report

Posted 1 year ago

“£45 parking charge for the privilege of using an inadequately stocked shop heaving with kids. Lidl Banbury never ever again.... Shame on you...”

Helpful Report

Posted 1 year ago

“Everybody know Lidl. They are essential place to shop for many people on a budget. I've been going there for decades and since I was a kid with my parents. There's lot of choices and the quality of the products is great. I love there fresh bread section! Overhaul it's a fine place to shop for essential and more.”

Helpful Report

Posted 1 year ago

“Appalled to learn that Israeli imported products are being labelled as different countries. Join the indefinitely boycotted list.”

Helpful Report

Posted 1 year ago

“Doing my shopping today ( 4th November ) l had the pleasure of being served by a young lady called Maddie. She greeted me with a lovely smile, to say she was a delight is an understatement. l had forgotten my phone so she added my phone number so l got my points. Please pass on my thanks for making my shopping trip enjoyable!.”

Helpful Report

Posted 1 year ago

“Have been going to the Northfleet Branch now since it opened and getting our shopping there but Every time we bring the Fruit home it is old and in many cases gone off will not be going back.”

Helpful Report

Posted 1 year ago

“Beware of frozen seafood at Lidl Lidl customers might like to know just how ready this company is to avoid properly investigating matters where the safety of its food products is, shall we say, questionable. Frozen seafood is particularly susceptible to becoming dangerous for human consumption on account of how long it is kept, how it is stored, and whether adequate cooking instructions are given on the product wrapping. About ten days ago, I bought a packet of Chilean frozen Mussels (CARNE DE MEJILLÓN DE CHILE), by Alma Latina. This product is apparently sold in various European countries, to judge by the instructions printed on the reverse of the packet in 4-5 different languages, including Greek. Consequently, with so much information compressed into one small area, the instructions are tiny, jammed together, and extend for perhaps half an inch around the front of the package, making them difficult to read, even when the frozen contents have been removed and the packaging has been flattened. I was astonished to see that there was NO printed guidance on the product packaging as to how long defrosting should take. More seriously, I was unable to find ANY mention of cooking times, raising the spectre that this food might be dangerous to eat. But I took a chance, defrosting it for an hour or so, and then cooking the contents for a few minutes in my microwave. No ill effects…..this time…..but what if I hadn’t defrosted. Or given too little defrosting? Or under-cooked the frozen food???? The mussels were bland and uninteresting – definitely not something I would buy again. But in replying, Lidl asked me to provide full product details (the barcode number, lot numbers and Best Before/Use By Date. Or alternatively, to send photographs of the product packaging. How many different versions of CARNE DE MEJILLÓN DE CHILE does Lidl sell in the UK? 5 different versions? 10 versions? When I googled this Lidl product name, it immediately produced an image of the front of the same typing of package I’d bought. Crucially, however, there was NO photo of the back of the package to give the game away!! I was able to supply Lidl with the best before date from the back of the packet plus another series of unexplained numbers, and the name of the Lidl branch where I had purchased it, but that was all. I no longer had the packaging. Who wants to keep frozen seafood packaging around inside the house? In response to the information I sent them, Lidl wrote back rather pompously: “....What our customers have to say about our products is of great importance to us. It is only on receipt of such information that we are able to maintain and improve the standard of service that we offer our customers. Our Buying Team are focuses on selecting only the most reputable suppliers who meet the strict standards of quality control we insist upon. Unfortunately, without the information requested, we were unable to conduct a complete assessment of this case, as we unable to identify the exact product and production details….” Moral: Never buy frozen food at Lidl IF defrosting and cooking times are NOT clearly printed on the packet. Otherwise, the buyer might be spending long hours in the bathroom!”

Helpful Report

Posted 1 year ago

“It was my first time at that local branch in Great Yarmouth as I never been in there. I found goods with brilliant price and I liked the fresh bakery. Sone products cost higher than other budget shop. And I was disappointed when at till I was charge a lot. Being curious I checked the receipt and unfortunately I was charge extra £9. And it would be OK if the cashier had apppologised, however they, cashier and the other one who came to do return, were acting like it was me who making discomfort for them. I don't know why this treatment to customer who makes a profits for their employer and secure their job?! Also, I have not got a receipt on refund. I think I should had received it in my hands as I got my refund onto my bank account.”

Helpful Report

Posted 1 year ago

“I would like you to know, what an excellent assistant youhave. "ILLY" is always so helpful, & goes above & beyond what one would expect to assist when asked for help. Please give her the praise she deserves.”

Helpful Report

Posted 1 year ago

“I bought what was supposed to be your sourdough bloomer... What rubbish! It was just like any old bloomer.. The texture wasn't there and not a hint of vinegar.. I usually buy from sainsburys.. There's is excellent Yes I was dissatisfied and won't bother again”

Helpful Report

Posted 2 years ago

“Unfortunately I have been driven away from my local Lidl at 3 Bellenden Rd, London SE15 5BA because of the constant security staff harassment. They should not be allowed to deal with the general public as they treat customers like criminals for no reason rather than their personal anger issues and a chip on their shoulders. Disgraceful.”

Helpful Report

Posted 2 years ago

Lidl UK is rated 2.6 based on 674 reviews