Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant A1 service!!!”

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Posted 7 years ago

Thanks for taking the time to leave feedback Grant! Much appreciated.

Posted 7 years ago

“Got what I paid for Next day ..check Good quality clothing ..check”

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Posted 7 years ago

Boom! Enjoy!

Posted 7 years ago

“I placed an ordered on 6th Nov for a jacket for my brother's birthday. Unfortunately the jacket arrived with a whole in it which was very disappointing. I needed the jacket asap so i reordered the jacket and arranged to return the damaged one. Their returns policy is appalling for damaged goods. You have to first contact them in advance and send them a picture of the damage goods, then wait for them to confirm they are happy to accept it back before paying to return it. You also only have 14days to return the goods. After sending them an email with the necessary requirements I found out it takes 2 working days to get a response. After not receiving a response for 3 working days I realised I was approaching their 14 day cut off so I contacted them again and posted the goods back. I finally received an unfriendly and blunt reply to say the item will be reviewed within 30 days (!) so I should wait. After 30 days passed I still did not hear anything back so I emailed them again asking for an update. Again i have not got a response nor my refund. I sent a follow up email and still have not got a reply. I am fed up with the lack of communication from this company and will never use them again. It has been over 2 months since I returned the £65 jacket and I still have not received any email communication about my return or refund from them. I will be sending one more email then contacting the ASA if I do not hear back. Avoid this company!!”

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Posted 7 years ago

“Very good communication fast delivery very best prices I've found.”

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Posted 7 years ago

Hi Louise! Thanks for taking the time to leave feedback - its much appreciated!

Posted 7 years ago

“Fast easy delivery good communication my son was very happy with his new jacket will be coming bk thanks guys very good price too.!:)”

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Posted 7 years ago

We're glad you love your purchase!

Posted 7 years ago

“Delivery was quick arrived on time and item was excellent !”

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Posted 7 years ago

Hi Kim - thanks for taking the time to leave feedback - we're happy you're pleased with our service!

Posted 7 years ago

“Was sent the wrong size joggers and told to return and I'd have my expenses paid which I'm still waiting for as well as the correct size joggers”

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Posted 7 years ago

Hi Apologies for you receiving the wrong sized item. Thank you for leaving feedback. We have not yet received your item/s back as yet so please allow some time for your request to be processed. Thank you

Posted 7 years ago

“Brilliant service, really super quick delivery”

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Posted 7 years ago

Hey Lauren - thanks for taking the time to leave your feedback!

Posted 7 years ago

“Despite a slight delay in the processing of the order the delivery was perfectly on time and the site was very easy to use. Product is exactly as described”

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Posted 7 years ago

Hey Emma - I just checked this for you and can see you placed the order on 19th December at around lunchtime and your order was processed that afternoon and dispatched in the evening. Our standard Shipping time to Northern Ireland is 2 days as quoted on the website and your item was delivered on the 21st. Hope that helps clarify. Any problems please do not hesitate to get in touch.

Posted 7 years ago

“Still no package after more than a month”

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Posted 7 years ago

“Great service and quick delivery, ordered twice now with no issues defo recommend.”

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Posted 7 years ago

Hi Fabi - thanks for taking the time to leave a review and we look forward to welcoming you back soon

Posted 7 years ago

“nice product and price, delivery time reasonable.”

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Posted 7 years ago

Hi Robert - thanks for taking the time to leave us positive feedback and we look forward to welcoming you back shortly

Posted 7 years ago

“Perfect service speedy delivery quality items very happy will order again”

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Posted 7 years ago

Hi Melanie - many thanks for taking the time to leave us a review!

Posted 7 years ago

“My order arrived on time ,item was as described .Very pleased customer .”

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Posted 7 years ago

Hi Jennifer - thank you for taking the time out to write a review :)

Posted 7 years ago

“Really happy I will definitely use again with Super quick delivery near xmas thankyou”

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Posted 7 years ago

Hi Stephen - thanks for taking the time to leave us positive feedback!

Posted 7 years ago

“Nice service. Keep going!”

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Posted 7 years ago

Hi Osman - thanks so much for taking a minute to leave us some feedback, it's much appreciated.

Posted 7 years ago

“Parcel too 2 weeks to arrive!”

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Posted 7 years ago

Hi Andrew, Apologies in the delay in your order getting to you. We have been extremely busy over the festive period as you can imagine, this is most certainly an isolated case and we're sorry that Royal Mail did not delivery your order more quickly. Regards LR

Posted 7 years ago

“I didn't receive a pair of jeans as they was damaged it says on receipt, still not receive refund 8 days later.”

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Posted 7 years ago

Hi Adam, Apologies for the damaged goods. On inspection packing your parcel the damage was noticed and they were not shipped out. We have tried to source a replacement but this was not possible and the style of jean refunded to your card. The bank usually process within 5 working days so it should show on your statement very soon. Regards and apologies LR

Posted 7 years ago

“If only it was possible to put 0 stars. I have honestly never received such a poor service. I ordered a pair of jeans on the 24th of November. After about a week or so they still hadn’t arrived so I contacted lost rockstar asking if my order had got lost as it hadn’t arrived. I received an email saying your jeans are out of stock, no apology just that I would receive a refund. I received no phone call or email to notify me that this was the case. I was obviously very annoyed. I asked when the refund would be sent and was told 30 working days which is just ridiculous. I received further emails in capital letters trying to pin the blame on myself for their poor service, again still no apology. I emailed asking when the 30 days was from receiving a reply saying 30 days from when to item is received in the warehouse. How can I return an item I never received? I have sent further emails the last one being replied to last Monday asking when the 30 days is from which have just been ignored. Honestly if you have any sense please don’t waste your money on these cow boys. I’ll be very surprised if my refund ever arrives.”

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Posted 7 years ago

“Amazing service and not to expensive my brother loves your clothes”

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Posted 7 years ago

Hi Brooke - thanks for the feedback, we're pleased your brother likes what we sell, we look forward to welcoming you/him back soon

Posted 7 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews