MADELEINE Fashion Reviews

Name: MADELEINE Fashion
Rating: 2.28

2.3 Rating 67 Reviews

28 %

of reviewers recommend MADELEINE Fashion

Company Reviews

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Metrics

2.3

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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MADELEINE Fashion 1 star review on 14th June 2022

Radica

MADELEINE Fashion 1 star review on 29th November 2021

Carol O'Neill

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree with the others. This is a nightmare to return an item that doesn't fit (too small). DHL is terrible to deal with. Don't fall for "free returns". Returns at all is nonexistent!!”

Helpful Report

Posted 2 years ago

“This company is a JOKE I ordered a pair of shorts ($125.00) that are about 3 sizes too small. I have tried to return them but their system will not take my order #. I have sent email after email with no response and their customer service phone line drops your call. Do yourself a favor and stay clear from them.”

Helpful Report

Posted 2 years ago

“The catalogue is spiffy, the customer service non-existent, and the clothes were either too small or too large. I was surprised that the return is through DSL, not the usual UPS or USPS that most concerns use. It was complicated finding a DSL office. With hope there will no issues with my funds being refunded. I may be writing an even more scathing follow-up review. In short, I will not order from them again.”

Helpful Report

Posted 2 years ago

“The catalog seems only to attract affluent privileged straight women with perfect bodies and all young and mostly white. Not the world I live. Pleases stop the mailings”

Helpful Report

Posted 2 years ago

“This is a really bad company. Extremely difficult to return items. They never answer the pfine”

Helpful Report

Posted 2 years ago

“The clothing is fine but the customer service is appalling, no e-mails updating order details. An item might arrive in a week or six weeks and tut is impossible to get hold of anyone on the telephone. Sadly I would not recommend this company.”

Helpful Report

Posted 2 years ago

“I ordered two items and only one item came. I waited a week or two as I thought maybe it was on back order. Three weeks later I received an email stating that I had received both items and asked for a review. It was then I let them know that had not received my blouse. They sent me two emails asking for the details and requested that I send a photo of the box without the item. I didn't take a photo as I didn't think there was a problem. I requested the blouse or a refund. I have not received a reply. It is really frustrating. I have never experienced this type of customer treatment before.”

Helpful Report

Posted 2 years ago

“I bought a really nice shirt for £120.00 (!!!) and it turned out to be of very bad quality after just one mild wash. I have placed a few more orders but have returned them as they fell short of my size, making me think that they prefer to cater to ultra skinny women only (I’m a uk size 10) The refund also took long to arrive. Not worth the hassle and anxiety.”

Helpful Report

Posted 2 years ago

“HORRIBLE. Placed a large order on wedsite 11/21/2021/ . As soon as I placed the order I saw that I had been charged "fees & duties" The website clearly say "free shipping and returns" I immediately tried to call customer service and received a message saying they were having issues with the site". I did this for several days as well as sending an email which said i should have divided the order into 2 orders to avoid the "duties or fees' Although i responded that was not the solution I never received a reply. Finally I got someone on their call service (in Europe!!!) The person was totally not helpful almost to the point "well too bad". I tried to get a shipping label to return the whole order to no avail. So I finally called American Express as I had charged the order. They are investigating, thank goodness! This is CRAZY. I have ordered before and never had a problem. And now I see others reporting the same issue.”

Helpful Report

Posted 2 years ago

“Terrible customer service. I have repeatedly attempted to return an order, but the online portal doesn't recognize the order number, phone lines are 'down' when trying to call, and there is no response via email. Waste of a $300 coat that was poorly made - absolutely horrendous and avoid at all costs.”

Helpful Report

Posted 2 years ago

“How can they send me weekly classy catalogues but fail everywhere else. Non working phones. Told me the day after I ordered a much needed coat that they cancelled the order but gave no reason. I waited 2 months, wrote them and they did email that they cancelled but with no explanation. They said order it again. After reading reviews I will not order. What a waste to design, make & mail nice catalogues with no company behind it. Just a scam to get credit card numbers?? Thank you for your reviews!!!”

Helpful Report

Posted 2 years ago

“HORRIBLE!! HORRIBLE!! HORRIBLE!! I will NEVER order from them again. There are no commercial invoices or any invoice, for that matter, when your pkg arrives! Heaven forbid that you have to return! They never answer their phones at ANY time of day or night. I've tried every hour on the hour in fact. You can't return anything unless you have a commercial invoice which is not included and no one will answer the phone so you can get one. I order from overseas all the time through My Theresa and Matches Fashion, Net-a- Portez, Farfetch etc... they answer their phones and include everything you need to return something with ease. This is a horrible company with NO customer Service and the clothes end up being disappointing in quality. Buyer beware and DO NOT ORDER FROM THEM!!!!”

Helpful Report

Posted 2 years ago

“If I could rate as ZERO I would. This was my first order and merchandise was damaged when I received and too small. No one answers the phone when I call and the website does not recognize my order number. Have not received an answer to my email. Never, never, never again will I order from them.”

Helpful Report

Posted 2 years ago

“Madelaine Clothing Company is impossible to deal with. No phone contact to work out problems. If you wish to exchange an item, you get a return label for only DHL International to the Netherlands! (Nothing about an exchange.) Only 1 of the 3 DHL depots within a 50 mile radius was open to take customer pkgs but that one wouldn't ship the pkg prepaid as promised in Madelaine's literature. I will never order from them again. Too much of a hassle.”

Helpful Report

Posted 2 years ago

“I wonder what is happening with this company. Are they struggling to survive, because the service they offer is appalling. Orders take 10-14 days to arrive. Too often they send a letter, even more than a week after ordering, to say they don’t have the item/s and don’t know when the they will be delivered. Sometimes saying it will be months. If they don’t have your item in stock then they should not take the order. This has happened to me and several friends . It is no way to run a business.”

Helpful Report

Posted 2 years ago

“Wish I had seen reviews before purchasing from this company. I had several items on order. One from back in March. Finally had to tell them to cancel my orders. Beginning to wonder if they actually have any of the clothing shown in their catalog. They don’t deserve any stars.”

Helpful Report

Posted 2 years ago

“If I could give less than one star I would, you order they take your money and you never get your merchandise. You call customer service and a guy with a very heavy accent tells you to call back ..you have call the wrong time of the day. I have ordered twice...it takes months and when you call they lie and say it was shipped but to the wrong place..really...this business needs to close their doors they are horrible.”

Helpful Report

Posted 2 years ago

“I have waited over a month for a skirt I learned is shipped from Germany. That information in NOT in their catalog. My mistake! Customer service was no help when I contacted them. . Beware!”

Helpful Report

Posted 2 years ago

“Impossible to use the website unable to register an account or buy as a guest! Pity you don’t want customers to use your website or purchase merchandise absolutely useless”

Helpful Report

Posted 3 years ago

“Terrible to see that still in this day and age that you sell real fur on your coats, bags and even some shoes! Absolutely disgusting, will never buy from here!”

Helpful Report

Posted 3 years ago

MADELEINE Fashion is rated 2.3 based on 67 reviews