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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Had to pay £12.35 UK customs duty. Unaware that this was my responsibility. Check with New Chic about this. Extremely unhappy. Won't buy from this company again
Helpful Report
Posted 4 years ago
Received 2 teeth brush instead of 8... misleading advertising. Never come back here again. Paid the price of more than 8 teethbrush on other websites, to get only 2...
NewChic 1 star review on 8th December 2020
Helpful Report
Posted 4 years ago
a month later and still only recieved a small part of my order. The earings I did recieve are of such poor quality. No response as to why my order is so delayed!! I won't be buying from them again
Helpful Report
Posted 4 years ago
I order 3 shirts and one pair of shoes. I received the shirts but know shoes. Much to my disappointment every shirt is too small for me to wear. The shirts were ordered based on the size chart supplied by NEWCHIC every shirt is at least 2 sizes too small.
Helpful Report
Posted 4 years ago
No star would be more like it. This company is the worst. Twice this year I have placed orders, they have taken my money, they have confirmed the order will be shipped right away and then two weeks into the waiting period, they email me saying: "The items you order are still out of stock, so it will take another 2-3 weeks for the order to ship." And when you call they tell you they don't know if they will ever get the item again. Who orders an item that is out of stock? Nobody so they don't say that on the website. They show that the items are available so you go ahead and order them. Both times I have contacted them to complain after receiving the email and both times they have offered a different color or style. Well, no, I want what I ordered. Then when I ask for a refund, they give all kinds of excuses, offer me store credit and when you decline, they take days to return the money even though they took it from you in a matter of seconds. Don't buy from this company, it is not worth it.
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Posted 4 years ago
it all went good
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Posted 4 years ago
A comparer avec d'autres sites: Très long temps pour l'envoi + le colis mal emballé (un tapis plié en 8 !) malgré l'assurance payée pour une réception impeccable + proposition d'un retour de l'article ce qui dépassait le prix total du produit avec le transport + proposition d'un remboursement de 40% du prix de l'article mais qui ne change pas la dangerosité du produit ( risque de chute à cause des plis marqués dans le tapis)... Pas sérieux ce site :-(
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Posted 4 years ago
Giaccone molto più corto e di colore diverso rispetto alle foto pubblicate sul sito. Arrivato in sacchetti di plastica piegato in sei raggrinsito e con false pieghe che non vanno più via Consegna nella media del periodo. Dovrò restituirlo e vi farò sapere come andrà a finire con la restituzione di quanto ho speso..
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Posted 4 years ago
En comparaison avec d'autres site: très longue attente de livraison, les frais de livraison "standard" sont très élevés, (même si c'est annoncé) donc l'article qui est présenté "intéressant" ne l'est plus vraiment. De plus, j'ai payé une assurance via leur site qui prône que l'article arrive dans des conditions parfaites.... Le tapis que j'ai commandé est arrivé plié en 8, bien serré dans l'emballage. Résultat: les plis sont marqués, sont dangereux au passage (risque d'accrochages donc de chutes). J'avais le "choix" entre être remboursé de 40% du prix de l'article ou le renvoyer (naturellement à mes frais ce qui revenait alors à un prix supérieur du départ!!!) In comparison with other sites: very long wait for delivery, the "standard" delivery costs are very high, (even if it is announced) therefore the article which is presented "interesting" is not really any more. In addition, I paid for insurance through their site which advocates that the item arrives in perfect conditions .... The carpet I ordered arrived folded in 8, tightly packed in the packaging. Result: the folds are marked, are dangerous in passing (risk of snags and therefore falls). I had the "choice" between being refunded 40% of the price of the item or returning it (naturally at my expense which then amounted to a higher starting price !!!)
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Posted 4 years ago
chinese size 45 isn't european size 45!
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Posted 4 years ago
SKU759159 Casquette de Baseball Homme en Cuir Couleur:marron 1 29,86€ Casquette reçue abimée car pas d'emballage solide pour aucune des trois casquettes commandées. Pouvez-vous me l'échanger s'il vous plait ? Quelle est la marche à suivre ?
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Posted 4 years ago
it all went good
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Posted 4 years ago
Ich habe Herren-Schuhe bestellt, die zu klein waren. Ich wollte sie umtauschen, das geht aber nur, wenn man als Kunde die Retourkosten bezahlt und das bei einem Paket nach China. Das ist NICHT kundenfreundlich!
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Posted 4 years ago
All things I ordered was the same size but only 1 fit policy states in the event of this they will cover postage but so far I’ve not had this hope to have this sorted soon
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Posted 4 years ago
Your quality is poor, misrepresentation of items on images I would like to return the items. Could you please advise me how to do if
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Posted 4 years ago
El pedido cumplió la fecha de entrega, pero los productos no son como se vieron en la fotografía. El estampado a pesar de el el mismo no era en relieve como parece ser en la foto y el tejido tampoco. Estoy muy desilusionada y no compraré nuevamente en un futuro próximo.
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Posted 4 years ago
Bien qu'ayant pris correctement mes mensurations, l'article ne corresponds pas à la taille commandée - Coloris plus pâle que la présentation. et en plus aucune coordonnées pour le renvoi. Merci l'arnaque. Ma première expérience pour des chaussures était déjà négative... celle-ci sera ma dernière! Adieu Made in China! Bienvenue chez "made in chez nous". Conclusion: il n'est pas interdit de prendre l'autre pour un con... il est juste interdit qu'il s'en aperçoive.
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Posted 4 years ago
How do I return not suitable purchase. I cannot find the details of arranging this thank you. There are 2 items I need to return.
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Posted 4 years ago
Article (cardigan) beaucoup trop petit, pourtant afficher en XL et je ne porte que du XL et celui là c'est plutôt du L. Je ne suis pas encore arrivé à demander la procédure d'échange, procédure pas claire.
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Posted 4 years ago
terrible I also wrote a review on Trustpilot and I am still waiting for my refund(partial) after Newchic contacted me. they are not to be trusted and have not returned anything... they sent plastic cheap clothes of terrible quality and I will write review everywhere, so people do not get cheated. cheapo cheap cheap!!!!!! I AM WAITING FOR MY PARTIAL REFUND. THEY HAVEN'T EVEN SENT ME A COPY THEY JUST TRY TO LOOK GOOD ON THESE WEBSITES AND REQUEST CUSTOMERS TO CHANGE THEIR REVIEWS.
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Posted 4 years ago
NewChic is rated 3.6 based on 4,874 reviews