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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
If I could leave 0 stars I would. DO NOT BUY FROM THIS SITE IT IS 100% A SCAM! I purchased a Christmas present from them on 12/10/18. The site advertised the gift would be delivered in time for Christmas or I would have never made the purchase. When I went to place the order "flat shipping" was auto selected with no explanation on how long the order would take to deliver. I didn't think anything of it because it was advertised as delivery before Christmas for the item I chose because of the date I purchased the item. Anyway.. fast forward to today. After contacting the recipient of the gift a few days ago and finding out it never shipped for xmas.. I checked the tracking info the site gave me. It only stated shipped and "delivered" was unchecked. I decided to do a live chat with "Ricky" a representative. I explained the situation and he said it could take up to 45 days for the order to ship! When I explained they advertised before Christmas he had no answer other than "I suggest you wait" (for it to ship). I asked him for a true tracking number and he sent me a snapshot of it. I plugged it into google and found that it was a USPS tracking number. After I plugged it into USPS tracking site.. it stated no info on that tracking number. I tried DHL just to be sure and got the same response from their tracking site. When I showed Ricky snapshots of both.. He again has no answer other than he suggested I wait. I called Newchic out for fraud and he actually said "I do agree". I WAS SHOCKED that he agreed the site is fraudulent! WHAT??? I saved the conversation and had it sent directly to my email as proof. I am contacting my credit card company to dispute the charge. OH and here's the kicker! The site says that you can refund within 14 business days.. today is the 14th business day. When I told him that he said because it's "in transit" which it is clearly not, they can't process a refund. IF YOU WANT TO THROW YOUR MONEY AWAY... USE NEWCHIC. Otherwise.. stick to reputable sites like Amazon.com.
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Posted 6 years ago
Their clothes aren't bad,but their customer service is horrible. I did contact them t tree times, waited on chat for hours with no response.No personal contact just a bunch of robots......compare with other companies that I purchase from (they are just after the money no)
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Posted 6 years ago
JUST GOT THE PACKAGE I ORDERED A LEATHER MANS PURSE IT SAID GENUINE LEATHER WHEN I ORDERED IT IT CAME IT SAYS VYNIAL IAM SO MAD
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Posted 6 years ago
Need to be upfront about delivery time.
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Posted 6 years ago
I'm still waiting over a month after the shipping date and was told 7-30 days after shipping, then when I went to chat on the site was told 7-45 days after shipping. I give up, one day maybe my shoes will arrive. Too late for what I needed them for. Never order from them again!
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Posted 6 years ago
I ordered three jackets. They sat on the order for a week then tell me they are out of stock, but if I wait they will give me a 25% coupon. If I wait it will be spring or summer before they would arrive. Then try cancelling the order. Looks like I'm out the cost of three jackets and nothing to show but frustration.
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Posted 6 years ago
Never got an answer either by email or chat and their phone number is not even from the USA HORRIBLE!
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Posted 6 years ago
Worst store ever!! I order two pieces and still waiting for them although I go into their website and it says they were delivered and yet I have nothing!!!! Horrible DONT SHOP WITH THEM! 12/19/2018
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Posted 6 years ago
Affordable cheap clothes. After waiting for more than a month for my order what I received were a bunch of cheap fabric shirts and dresses. Three of my items didn’t fit. When I went to return them the real fun began. Horrrible return policy. Do not buy from these people! If you do consider that everything is basically final sale. So disappointed.
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Posted 6 years ago
DO NOT BUY FROM THIS PLACE! Typically Chinese online company that takes your money and does not deliver on their promises. I've been waiting OVER A MONTH for my order and I paid for expedited shipping! I still have not received the item and customer service acts like this is totally normal and acceptable! The ONLY reason I actually went against my policy of ordering from a Chinese internet store (because believe me I have definitely had experiences like this with every single Chinese store I've ordered from) is my mom asked me specifically for these shoes. Specifically. So I figured, hey if I pay for faster shipping, maybe I have half a chance of actually receiving the items this year. I was seriously wrong and I am disappointed to see you are just like the rest of them and it was a mistake to do business with you.
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Posted 6 years ago
Ordered a product for a Christmas gift. I have found out after doing a live chat that I will not receive the product that I had Paid for until February. If they would have given me the Stand it shipping information at the time of ordering, I would never have ordered it or I would have chose another delivery method if available.
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Posted 6 years ago
Ordered a product for a Christmas gift. I have since found out after doing a live chat the I will not receive the item until February. If they would have given me an option at time of ordering, I would never have ordered it or I would have chose another delivery method if available.
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Posted 6 years ago
I ordered 2 pair of shows, one dress and one coat fore $150.00 as soon az i tried to pay it by paypal they add $19.65 to it top of that they never send the coat or refund the money due to out of stock which i paid 39.74 be very careful thy are tricky and dishonest
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Posted 6 years ago
This company is the worst I have ever encountered. They still have not shipped after over a month now. Not even sure I’ll get it. Word to the wise: DONT ORDER FROM HERE!
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Posted 6 years ago
Worst co. EVER. do not but from new chic.sent shoes at least 2 sizes too small then what I ordered. Then would not refund and Asked me to mail to China which cost almost as much as shoes. Also ordered a hat that never came. Materials and fabric are cheap and smelly. They are torturous to deal with , asking for measurements of my foot, photos etc. DO NOT BUY FROM THEM.
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Posted 6 years ago
Don't order from this company!! It's horrible! Placed an order on Nov. 12th. Never received confirmation email; hadn't received order by Dec. 10th, so contacted the company, no response. Contacted PayPal next day; got an email from company following day that I had used the wrong email to contact customer service (used the only email I could find!). Order was (supposedly) mailed on Dec. 6th (almost a month after I placed it); tracking info. shows that it wasn't mailed until the 11th (after I contacted PayPal). Horrible, horrible customer service!
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Posted 6 years ago
Their products look so beautiful. But they offer "coupons" on their website which are virtually impossible to redeem. I've spent a half hour trying. That duplicity alone is enough to make me press "delete".
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Posted 6 years ago
DO NOT BUY FROM NEW CHIC --- TOTAL RIP OFF! Be very careful about ordering things from this Chinese company. They are a rip-off. I ordered 6 cushion and folding dog stairs to ensure my elderly dog does not jump off of my couch. 45 minutes later, I found the exact same dog stairs on Ebay for 40% cheaper, and so I contacted them (within an hour) to cancel my order via their customer support chat service. The service rep informed me that my order was cancelled. 9 hours later, I received an email from someone in China informing me that my order cannot be cancelled because "the order is already being processed in the warehouse" (i.e., the order had not shipped yet), but they STILL cannot stop the order (has not been shipped yet). It's clear to me that rather than stop this order, and provide a prospective future customer with good customer service, they are trying to make a few dollars instead (my order was just over $100). BUYER BEWARE.... THESE ARE CHINESE RIP-OFF ARTIST.
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Posted 6 years ago
So glad all of you took the time to write a review. I really like their style of clothes and prices are reasonable. Decided to first look at reviews and find more info on the company..I WILL NOT BE BUYING FROM THEM THANK YOU ALL AGAIN...
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Posted 6 years ago
DO NOT order from here. Horrible customer service, it takes 3 months to get your order and very misdealing advertising! Unlike Aliexpress and all other sites they do not give refunds for wrong products or ordered not completed. Worst online experience ever! I got charged for a incomplete order and was told I need to pay for the shipping to have the incomplete order back to them
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Posted 6 years ago
NewChic is rated 3.6 based on 4,874 reviews