“I bought sunglasses from the store , the counter lady helped me to find another pair bacause those ones were already with scratches! She was very polite and helpful! Very pleasant experience.”
“The online website is very easy to navigate, and the purchasing of products is simply done as well. Would definitely recommend and will be using New Look again.”
“Easy to use website with lots of helpful photos of products. Easy payment process. Items are great quality. And to help there are usually customer reviews of the products to help with sizing etc.”
“Item returned to New Look - delivered by Connect plus 13 February 2018. Despite many phone calls and an email to CEO Alistair McGeorge, I still have not received a refund and it's totally unacceptable. First item collected in store had been missized so the store had to reorder. The second item was not correct either. Called Customer service and received conflicting information - one person said to return to store, and another said that I had to post it as I had paid with Paypal. I have absolutely no idea what is going on. My very first and definitely my last purchase with New Look. ALL I WANT NOW IS MY REFUND!!!”
“I've been a customer of new look for many years and I'm so excited that they have reinvented their denim range. I recently bought a pair of leggings from new look and they fit as if they were made for me. So so happy.”
